I am disgusted with this hospital. The government should reduce their funding. Unfortunately I had to maintain 1 start no options for 0. I had a referral made I won't say what department because I'm terrified that they will treat me poorly for this comment. So much for free speech right!? I even created a fake Google profile to leave this review. Everything I say he re I can back up with text messages and phone calls and even my doctor. I had a referral made and for over a month apparently this fax machine my doctor had been making the referral to had been broken. Although my doctor has 7!!! Confirmed deliveries of the fax. I KNOW that it's impossible to confirm delivery to a broken fax so also sunny brook are disgusting dirty liars on top of it. I SHOULD NOT BE LIED TO IN REGARDS TO ANYTHING WITH MY MEDICAL TREATMENT. Even my doctor is sick to his stomach with the TREATMENT I've received or haven't received I guess. WAKE UP SUNNYBROOK. These are real conditions your screwing up on. What if I had been waiting for a cardiologist while you were screwing around with my referral and I suffered a heart attack?? Would you even bat a eye lash ? I don't think so. Bed side manor is not what it used to be. I have digitally uploaded text msgs from my health care professional and my self throughout this process and other digital proof of my experience. I would beg you to overhaul your employees and move into 2018 with the rest of the world. And before I'm asked to phone into the patient inquiries I would like to identify that I have already done so with no response back.
Start collecting reviews today
Claim your business to immediately update business information, respond to reviews, and more!
I was in the hospital in May 24 2017 for UFE procedure during the morning shift. Two elderly nurses gave such good care to me that I actually feel bad I forgot their name. If I remember their name I would of voted for them on the hospital website for recognition for outstanding service.
Can I just note the uncaring nurses and mutiple mistakes they have made. Also, the way they fund the hosptial from the parking we have to pay while family members are ill?
Went to K-1 Center for Pallative Care for my Best Friend George an Army Vetran who was well looked after by caring compassionate staff..Great having a Doctor checking with Nurses and Patients constantly.
Serious concerns about the hospital. Letting suicidal patients go home alone, with the pills they took to try and kill themselves is not what I would call safe, from any hospital.
I have no idea how the psychiatric department works and how they think basic respect works?! But the fact that I had a phone appointment with Dr. Carolyn Boulos about 6 weeks ago and today (the day of the appointment) it s been 55 minutes as of now and no one has called me, shows how little they really care about their patients. Being on time is a lot to ask from a professional. Unbelievable.
As a first time mom I was very disappointed with the experience. I guess the month of July was very busy for delivery, my daughter was born with 1 kidney and when she was born she was suppose to get an ultrasound done... I was in the hospital for 4 days and no one knew I even had to get an ultrasound done. They were very unorganized, I ended up leaving without medication for my daughter and without an ultrasound done. Then when it came to booking an appointment to get the ultrasound done with them they had me running around for weeks. I was told they're the best hospital and what I saw was far from it.
Helped kill my friend with terrible care why work at a place like this if you don't want to help ppl you should be ashamed of yourselves RIP James Mcmurter
Unbelievably rude administration staff. I'm well aware of how underfunded and understaffed hospitals can be for the staff who are in the trenches, but this is a weekend warrior administrative assistant who obviously hates her job. Perhaps she shouldn't be dealing directly with the public.
For several months now, I've been incorrectly receiving mail from Sunnybrook Health Science.
They have been using my address for a Dr. P who hasn't been in this unit for a decade. I took all proper and necessary steps to get the mail to stop coming here. I called Dr. P s office, spoke to a kind and friendly administrative assistant. She said she'd let Sunnybrook know (that was two months ago). Several times, I've written on the envelope 'Return to Sender, - No such person at this address.' I've spoken to the mailman. Yet this is the 6th - possibly 7th - piece of mail I've received. No biggie but I figure it should be addressed so I'm taking my time out to address it.
I checked my mailbox Friday evening at 6pm when I was leaving my place and saw yet ANOTHER piece of mail from Sunnybrook. Obviously, I was leaving and didn't have time to call then.
While I was thinking of it, I called this morning (7:15 a.m. Saturday, May 12, 2018) just to see if I could leave a message for admin, but the very kind operator (also named Colleen) told me there actually was someone there to whom I could speak. Great! I wasn't expecting that.
I also wasn't expecting someone condescending, rude, and seemingly with only a loud mouth and no ears. I started to tell her what's been happening. I barely got a sentence out and she starts telling me to do all the things I've already done and speaking in the most condescending tone like I'm a complete moron, even as I was trying to tell her that I've taken all the steps. She wouldn't listen.
She also whined, "You know, first of all, it's 7:20 on a Saturday morning. I only manage things on the weekend." She said it like I had no clue what time it was. Had she stopped talking for three seconds, she would have known why I ended up speaking to her.
I replied with, "Yes, but my hope is that you can take down some information and relay it to the staff for Monday..." at which point she hung up on me! Ha! Hung up on me for that! And unlike her, I was being respectful.
As I said, I was surprised to get admin staff on the weekend. I was only expecting to leave a message. She was incapable of doing that but she's well versed in utter rudeness. I'm doing THEM a favour trying to save them time, money, and admin work, yet instead I get met with attitude from an inept, overpaid, angry person.
I then called back, spoke to Colleen the operator again, told her what happened and asked to leave a message for someone higher up, which I did. I highly doubt anything will be done and I will continue to get these letters which I won't bother with anymore. I've taken all the proper steps.
I guess they have staff time and hospital money to blow. I went out of my way wasting my own time for something that has zero to do with me, to rectify their problem, and I m rewarded with the high and mighty weekend administrative assistant who hung up on me because she's too lazy and not clever enough to take down a bit of information. How do these people keep their jobs?
Judging by the previous comments about the admin staff there, I'm guessing nothing is done about it anyway, but at least we can all commiserate and know that we've had this experience through no fault of our own.
Shameful behaviour. I can't even imagine being a patient or the loved one of a patient there and having to deal with someone so rude over something so simple. That's why I'm leaving this review. I feel sorry for those who have way more important things going on and have to deal with someone like her.
I'm going to email and call again and again until I'm able to speak to someone with a modicum of proper customer service so there's no need for you to reply with your canned response saying that you care.
I have received the best care I could wish for after suffering a head injury. I saw a number of excellent doctors and interns in the Neurology and Neurosugery departments. Dr. Mainprize and his residents have seen me through a difficult time. All medical outcomes have been positive thanks to their skills. I consider myself very fortunate to have a hospital of this quality nearby.
Awful. I was attacked by a dog and needed stitches for my hand. Was waiting in emerg until 3am. I understand how crazy emerg can be, so being incredibly polite and understanding, I asked the nurse politely what the expected wait-time would be, since I needed to be up at 6am for work. I needed to know whether or not to call into work sick or not. I was in tears, and when I asked the nurse this question, she looked at me with an "F off" look and walked away. Then I asked the nurse beside her and all she said was "the doctor will see you when he sees you". I walked out of there in tears from lack of sleep and from the pain of the bite. Terrible experience. Nurses at Sunnybrook.....I get you hate being asked the dreaded question of "how long the wait is", but for people who work and have families, this is a reasonable question. Telling a patient an approximate time, or even giving a general idea with how the long the patient before them has been waiting, is really not so difficult. I was embarrassed to go into work the next morning with a ripped apart hand, trying to explain to my coworkers how no one would help me.
I wish I could give 0 star but it won t let me, my dad had a stroke recently, stroke team did a great job saving my dads life, but the nurses and just horrible
Good infrastructure and the staff does the best to manage the load. It always feels like they are in a rush so come prepared with your questions otherwise you'll leave almost as you came. Parking can be a challenge for one off visitors and expensive. If you are planning to come often within a year it's better to get a parking pass, it will be faster and less expensive as most appointments run over 2 hours. I like the food offering in the food court.
came in at 8.30 pm with chest pains, neck pains and high blood pressure. triage was quick but it's now 2.10am and I'm still waiting to be seen by a doctor. drove all the way from whitby to come here due to recommendation for cardiology and the service is less to be desired.
Still sitting at E.R orange room for 9 hours now. The Nurse that did my blood works failed miserably as they had to do my blood test again due to the blood being clotted.
The waiting area is filthy.. I asked the nurse when will be seen.. The nurse look quite unhappy THAT I asked and made it seem like I'm bothering her. She said typical ER wait time is around 9-12 hours.
She said there are sick people in the hospital that requires to be seen.. I guess she is saying I am not sick. Came here due to Chest pain and still in pain. I would say worst E.R to go to.
Super gutes Krankenhaus . Dr M Tile The absolut best so is Dr G Faclier and H. Kreder Not so much The Dr that Operated me in 2009 not so much a Dr but more a Butcher .
It s an older hospital and some areas could use some renovation especially the public washrooms. Parking is expensive and limited during the day. The TVs in the waiting areas for tests could be changed to a comedy channel such as ComedyGold to help ease anxiety instead of 24hr news channels.
Worst experience of my life!!! My husband and I were there to have a biopsy done, waited over an hour and finally a PERSON(NURSE, DR, maintance person??) walked into my room, mask on, no gloves, no ID and no introduction, poked me in the face a few times then proceeded to chastise me. So unprofessional, I walked out. I have never received a call from the Dr since and would rather do without the surgery needed then ever step foot in that hospital again.
My husband received acid burns on his face and body and was admitted to the Ross Tilley burn ward. Not that I recommended that you to put and get a burn, but this is the place to be if you do. Kind, Knowledgeable, caring. I would say all but one nurse was awesome. The food was actually good (I ate what he didn't like lol) for hospital food. But parking is crazy expensive.
Gave my daughter the wrong medication after we said no way no how do you give her Ketamine you know special K horse tranquilizer. They did other tbings wrong
The critical care unit has some great staff. Also some of the worst I have ever seen. Its embarrassing that some of the staff here chose the health care profession. So sad to have such poor personal etiquette during times of family stress
Don't go there if you care about your life! Went to the emergency with my daughter who had acute stomach pain and vomiting. She was crying in pain. For 5 hours nobody even looked at her. And it was not busy, they had only three patients inside - there was nobody in the waiting area. My daughter was vomiting all over the place and crying in pain. When I went (after for hours) to ask nicely for a doctor to see her, he dismissed me saying that they have other patients who are in more serious condition. How could he know if he didn't even see her,or read her chart? There were only three patients! At one point NO STAFF was in the emergency department! Awful and humiliating!
my dad was taken to emerg at sunnybrook and everyone was providing high quality healthcare service including the trauma md/neurosurgery resident and md, ortho md, everyone except the RN who was giving direct care- Siobhan Chao. she was rolling her eyes and even after asking her multiple times to clean up a wound on my dad's forehead, she wouldn't do it. Everyone was providing excellent care except for her. Very disappointed in her ONLY as I am a fellow RN myself. As a HCP, this is not the kind of nursing care I expect from sunnybrook.
Terrible I arrived here in emerg at 5am, was brought into the smaller waiting room at 11am. Had bloodwork and CT scan at 2pm. No one has given me my results yet and it is now 9:45 pm. I've been sitting here in awful pain for 16 hours and counting.
THE MOST WORST EMERGE!! yesterday, in evening me and my 78 years old wounded mother throughout from hospital untreated her injured knee was bleeding at that time when we out, in two days they did nothing for her knee wound no dressing nothing over my several request they( the biggest trauma centre) said "In weekend we don't have any wound nurse" !!!! and in a night they gave my mother sleeping pills and reported that she was sleeping peacefully and but the truth is my mother was suffering worst pain in her knee wound . even they didn't put any drip on her and gave no food no water without any reason and when I refused to take my mother home in this condition nurse started bullying us and start giving threats "WE WILL CALL SECURITY" which they did and escorted us from hospital emerge , not only that they forced me to put back my mother from hospital bed to her wheelchair by using hospital equipment which is not my job on that they told the idiotic and drunk security guard to escorted me from hospital without my mother , security guards started harassment and yelled at me '"Are you going to put your mother on wheelchair otherwise we will through you out from hospital " .From the beginning till last minute in hospital ,me and my mother was humiliated harassed. And the resident doctors introduced them self as a "senior doctors' and gave me falls information : they said your is going to be disregard today Saturday and on Monday you are coming back and we are going to do surgery to amputate your mother leg" , I asked them without any further test how could you say that and they have to answer to that... I told them this is not possible for me alone to come back and forth due to a issue of her mobility and her chronic pain she is unable to walk and stand she is on physical assistance, and they said it is not our headache at all and said we have more patient waiting for this room. From 1st min to last hour in emerge me and my mother was mistreated misguided, humiliated , insulted , discriminated harassed and left untreated by their emerge staff nurses and drunk idiotic security guards this is the violation of senior rights and human rights they are involved in Elder abuse.this so called well known sunnybrook hospital.My message to whole hospital is : SHAME ON YOU SHAME ON YOU !!!
This place is only famous when you actually come in half dead already and they save you. Staff sucks. Don't waste your time here, you are better off taking your chances at a walk in clinic.
I worked here for 4 years doing research. I don't know why you don't implement a systematic hospital wide pay rate for their research staff. I was hired as a student and transitioned into a full time position. I was underpayed and taken adavantage off. Gale, the research manager, knew All about it and did nothing. She first told me I was on probabtion for 3 months wich later extended to 6 months despite my good work and high appraisals?...after 2 years in my full time position I was still making $22 grand/year (you do the math for the hourly wage) with the responsibilities of someone who made $60k/year. I know this because I replaced the lady they fired!
I have nothing but compliments for sunnybrook. Your greeter was warm and friendly and got us pointed in the right direction. Scheduled appointments were on time or early.All staff were sensitive, courteous and contributed to my well being. The medical staff were thorough, highly organized and truly professional. There is truly a culture of care in your hospital.My only regret: I cannot be a million dollar donor to help others who are so desperately in need of medical assistance.
I would not like to visit this place for any treatment. However I like their location. It s really a huge set up, and they seem to have brain research centre for the old generation. She would love to have a tour to see the facilities that they offer, with her family.
Taking my mother to the Sunnybrook Hospital Emergency was a complete waste of time. We arrived at 9:15am, waited until 6:00pm to be assessed. Waited another hour for an ultrasound, where an oncology specialist was required to perform a surgical procedure to drain abdominal ascites fluid build up. He never showed up. We left after a 14 hour day no better off than when we arrived. In fact worse. She was in so much pain and so uncomfortable, no one even offered to have her lay down or raise her badly swollen legs. In fact, I asked one of the ER nurses at the desk in the Blue Zone, if she could lay down on a vacant reclining chair that was in the hallway, so she could raise her legs for a while and he said, flat out "NO". When she was finally taken to a room for an assessment examination, the young doctor was lovely and very understanding, but the moment he left the room we were abruptly ordered back to the waiting room. I was helping my mother sit up on the stretcher to get her dressed and just as she was regaining balance in her discomfort, an abrupt young nurse came in and without knocking or alerting us to her presence, swung back the curtain and told us to vacate the room. So very Rude. Extremely negligent and careless staff. Except for the young Dr who's name I don't recall, who did the initial assessment and one emergency room nurse, Adam, who came to our aid because he felt sorry hearing my mother moaning from pain, NO one there actually cared to help. They actually steered clear of where they had seated her. One of the worst experiences I have ever witnessed and had to put my ill, elderly mother through. Just AWFUL.
My family Dr (who is great) gave me a referral to the ENT department in the hospital, to further discuss sinus and nose issues I had been having. At the same time, she also gave me a prescription for a nasal spray. She said to me, if the spray works and you are feeling better, you don't need to go to the ENT appointment.
So after a few weeks, the spray was alleviating some of the issues I was having. I decided to call the ENT as a courtesy to say that I did not need the appointment. I called many times, with no answer. I left 2 voicemails explaining my situation and saying that, on the recommendation of my Dr, I did not need the appointment. I never heard back from them.
Months later, my sinus issues are back and the spray is no longer helping. I called my Dr to get another referral for the ENT to explore my issues further. I get a call from my Dr's receptionist saying the ENT department is refusing to see me because I missed my previous appointment. I was in shock. Not only was I simply following the instructions of my Dr, but I left 2 voicemails saying I didn't need the appointment at the time anymore.
So then I had to go back to my Dr. As soon as the medical student opened my file, he made a comment saying "you made someone in the ENT department angry." So now I know that a note has been made in my file. So they had to find me an outside ENT referral, since the Sunnybrook one is "refusing" to see me. Now I have to travel somewhere else in the city to see a specialist, and I have some kind of note in my file labelling me as "difficult."
I understand that our health care system, especially at a very busy hospital, is extremely difficult to coordinate and manage, especially from the administration side. I know that they see hundreds of people every day and the drs, nurses, and admin staff are constantly trying to balance everything. This situation however, is absurd. And I feel the need to document what has happened. I was simply following the orders of my Dr. I have done nothing wrong. But still they are punishing me by refusing me service, inconveniencing me, and delaying me getting treatment. My concern is that this is a common practice with other patients as well. I hope that the right people are able to assist with this situation and find a way to help solve this problem.
Been to Sunnybrook many times never had an issue with the care they provided, however my brother was just recently hospitalized and is in ICU I called for an update to see how he is dong the nurse was very rude and wouldn't even say a quick'he is doing fine or not' she just said someone already called and you guys need to figure out one person to be the contact as we update only one person and hung up on me - however yesterday when he was admitted both my mom and grandma called and that lovely nurse had no problem giving both of them info
I have been having chest pain for 3 months now. I got stuck in an infinite loop between appointments, doctors and rapid access clinic( worst clinic ever). Nobody followups and when you call to inquire they are rude at times. Its been 3 months now and my health condition is still the same.
They referred me to a heart specialist and did my echo stress test(after 1 month wait). I haven't seen the doctor yet after my echo test( 2 months now). I asked them to send me my report and the assistant said 'NO'(rude too). I had to fight with them to get my reports. Because of that they cancelled my appointment( on appointment day) and asked me to book a new appointment which was after a month.
I was in to be seen by Dr. Paul H. Marks, an orthopedist. We, church pastors, are on time, and prepared to see the doctor immediately. I and my wife were first (9am and 9:30am) to be seen by the doctor because we were rear-ended in an auto accident. As we walked into the clinic, he told the receptionist to jump "his patients" ahead of the insurance patients (us). We waited for more than one and a half hours, and saw too many people jumping the line. I had enough of this b.s. So I confronted the receptionist, but this doctor jumped and yells at me to "leave" and that "I don't care."
Later, he wrote a report that says: "he was initially quite belligerent. This is because they were waiting some 25 or 30 minutes." I happen to keep the copy of my parking receipt for insurance claim. And the parking receipt says 2 and a half hours (had to pay $16). Dr. Marks is a terrible doctor whose examination was just a joke, and liar who brings in his professional lying into his practice.
Let me know in somalian man get in axedanty in the street yesterday night and hewas a Como and I don't know how is now can iknow a Google now pls thank you
I wish I can pick no star for this hospital. I had the worse experience here. I told my husband to bring me to this hospital because my sister told me it s a good hospital, I regret so much now. I m still at the hospital right now and I came here at 8:30pm and now it s 5:30am. I was in so much pain but I got no help and I did blood work twice and I still don t know what I m waiting on. The staff here are very rude and I even asked couple of time one nurse name Emily to take off my IV or fix it because it was hurting me. She told me she would but never came back and I had to ask for the 3rd time to do it. Sooo much more I have to say but I m not going to because this management won t change or make any difference. Never coming back!!! P.S. I decided to leave without even seeing the doctor after almost 10 hours because the only test they did is blood test and when I asked how many patients are there before me the nurse said 1 but you might be even pushed back if anyone else is more important. I told her other hospitals even do other test within the 10 hours and you are telling me that after the doctor sees me all the test is gonna be done. She told me well our hospital is different , well never ever I wanna come back to this best hospital.
It is where you go to die if you or your loved ones wish to have false hope or are unable to care for you or deal with your untimely passing at home. My Brother. R.I.P. March 30,2019.Stage 4 Melanoma.
Such a great hospital, my new born are in the Intense Care and these people are doing incredible job to keep my child alive . words and reviews won't be enough to thank the nurses, doctors and the staff at Sunnybrook Hospital .
If you have an emergency, find another hospital. This place is a disaster. One doctor told me I had an infection after surgery due to my blood results... then shift change happened and another doctor took over and told me I was fine. Never mind the fact that she was asking questions, when the answers were clearly written on my report. They load you full of pills and send you on your way... If you can't feel the pain anymore, the problem clearly isn't there right? The emergency room is falling apart and if they can't see it I don't know what to say... Scary to think that they are a trauma centre.
Pretty fed up with this hospital. My wife had previously been admitted for pregnancy complications and had to stay for a couple of weeks while she continuously was ignored and treated poorly by a few members of the staff.
Now - after the whole ordeal of what she went through and then having an emergency c section, we finally got to bring our baby boy home, but not without further hiccups.
They messed up our sons health card number. so when we called back to get a statement of live birth, which we now need to get a healthcard for him ourselves, we were told it was our fault and were laughed at by probably one of the most ignorant people possible and then hung up on.
Thanks Geeta. You're a class act.
Don't get me wrong, the doctors here and some of the nurses are phenomenal. But others? Clearly in the wrong profession.
The WORST. Avoid this "hospital". If I could give a 0 star rating, I would. The staff have absolutely no interest in patients and the doctors have no integrity. Outright liars! This "hospital" should be investigated by the Ontario government for its poor management and complete lack of accountability. Unbelievable that a place with such bad medical care exists in a first world country.
Great hospital and fairly friendly staff, but i am highly disappointed that they dont have food available for people with food bourne illnesses. My "gluten free" labeled soup had yeast extract in it, good thing i checked the ingredients. All that are available were bananas and apples.
This is the worst hospital. Took my dad for a CT scan and we waited for almost four.hours!! They shouldn't had given appointments with so many patients on the same day!! It's a waste of time.
The wait time in emergency wasn't too bad considering I wasn't there for anything major. however the doctor treated me like I didn't know anything about my own body and tried to convince me that a stabbing pain in my chest was heartburn. As someone with a horribly greasy diet, I know all too well what heartburn feels like. and this was not it. But I was disregarded and again, treated like i didn't know anything. that was just the doctor though, the triage nurse and the registration girl were both really nice, and the assessment nurse who did my blood-work and ECG was super friendly and gentle. so all in all, not too bad, just a super arrogant straight outta med school doctor, who clearly didn't care about what a patient was trying to tell him.
Canadian identity and pride has been largely built on a myth: that we can the best healthcare system in the world. When my brother was suddenly paralyzed due to a vascular issue in this spine and he was hospitalized at Sunnybrook this myth More
My name is Aleena, I gave birth at Sunnybrook hospital in August 2018. My daughter was born premature. We have been in the NICU since August. I would like to just take a minute and Thank you everyone in the NICU for being SUPER nice to me and my family. I want to specailly thank Pauline, Michelle, Rita and Lisa for being the BEST nurses ever. And not to forget about the social worke Blaire. Blaire is one of the best social worker i have ever met. Not only these people take care of your medical issues but emotional as well. They go above and beyond to make sure you and your family are okay. I will never ever forget these people, memories and this great hospital. Everyone is really helpful here. They treat you with great respect. Thann you soo much for doing what you guys are doing. This hospital specially NICU organizes such great things for moms and dads. They have mom to mom lunches every week, arts and crafts nights once a month and dad's night once a month. These little things makes such a good experience to be here. It is not easy to be here for soo long but they have made things so easy and fun for everyone here.I love this hospital and I love these people. Thank you so very much.
Went there yesterday and was seen by an intern. Well after 9 hrs waiting the Dr gave me a prescription for stronger pain meds. I wanted to know what the problem was. He said he was puzzled. I must get referral from my family Dr to get MRI and colonoscopy. This is why I waited 9 hrs to hear. I explained that my Dr is away on vacation and this was the reason I came to the hospital. My current pain meds is not helping and I want to know what is causing the pain. This intern will be practicing soon. My God , what help can he give to someone in pain? Just a run around. So I returned home waiting for my family Dr to return.
My son was.referred here for his eye pressure. Dr. P. Kertes & associate were able to find out what was causing the pressure in his eye within his first visit. Surgery was booked and his retina was reattached. My son was able to see peripheral again. The staff here are very professional, friendly and helpful. Amazing hospital
The burn unit staff and students were amazing! Really attentive and soothing. Sent home healing well. Even the food was good. I am very glad I was transferred there.
WORST hospital ever!! Took my friend to this hospital yesterday because she's having bleeding, waited for 6 hours and we came home without Proper treatment, the intern who attended her seems like doesn't know anything, and just saying that they don't know if the baby is still alive or not. Just kept on repeating the history taking. They just order to have UTZ but it has to be done in the morning, they didn't even bother to give any treatment for the bleeding. And now again we call an ambulance because she's having a profuse bleeding, but since she arrived at ER nobody care to check on here, the staff doesn't care at all!!! It's like they are just letting the baby died in her tummy!!!
I would like to thank Dr. Rogers And his burn unit and thank you for everybody else to help me out I ll never forget you and what you did for me thank you
I was sent up to Obstetrics triage level M5. I was rudely half screened unprofessionally and rudely asked why are you here?! Simply because my doctor is not in this hospital. This is the closest hospital to my home and when in an emergency, visit the closest hospital. Had I been screened properly, I would have been able to state why I was there at 29 weeks pregnant!!! The triage nurse was pushed over by the nurse on the other side of the sliding window. I instantly felt UNWELCOMED and would not have felt comfortable receiving care from the nurse behind the window. This day was horrible for me...I left feeling overwhelmed, light headed, and crying with my 8 year child. My child kept asking me why won t they see you? I went home and fainted 2 more times before my husband had had enough and we had to make the trek to another hospital.
Negative TRILLIONS of stars Extremely careless staff Doctors and nurses and all staff are VERY insensitive Admin staff = absolute nightmare If you really hate someone and want to see them suffer immensly and beg to die, GO HERE FOR SURE
This place should be renamed "Hell on Earth"
FYI to the note below: one of my issues IS with patient experience; I want to take time to thank them for privacy breach and doing perm- non reversable damage HOW do you people sleep at night?!
This hospital likely gets its reputation for the most difficult cases, which it probably does admirably. But for routine cases, like a fractured humerus, they show little interest and seem disorganized and uncaring. Such was the case at the Fracture Clinic recently. The front end staff were fine, but can't say the same for doctors. Perhaps more training is required to better humanize its doctors. I would highly recommend the 1991 film, The Doctor.
The triage nurse was very friendly. Emergency room staff need help. There was only 1 doctor. Waited 6 hours to be seen, and was told to come back on Monday to get an ultrasound (an ultrasound is what I needed in the first place). Hope this province and hospital s get this right some day soon.
Horrible experience in the emergency department. They were extremely under staffed. If it wasnt for one nice male nurse who was treating all the patients i would have lost my mind. I was having a serious gallstone attack that was lasting for over 12 hours. I came to the emergency room at 2pm and wasnt seen until 8:30pm, even though i was in excruciating pain ( in my chest and back). Once i was finally taken in to see a doctor it was so unorganized and understaffed in the blue room. From 8:30pm i waited in the blue room until 11pm (still in excruciating pain). When i finally seen the dr (who rubbed me the wrong way with her attitude and clearly did not know what she was doing) she tried to tell me my pain and symptoms were not gallstones, even though i have already been diagnosed with them and showed her my last ultrasound paperwork and told her i had an appointment with a specialist in april. She then ordered pain medication and an ultrasound, still telling me what i was experiencing wasnt gallstones even though ive been having shorter attacks for over 3 months. The nurse who hooked me up to iv and gave me medication was extremely good at his job. He talked me through everything and made sure he was extra gentle after i told him of my fear of needles. The ultrasound technician was very good at her job and answering any questions i had. Once i came back from the ultrasound i was dizzy from the medication and was told that i had to sit in the waiting room and not lay down anymore. I waited to see the dr who then told me i had small gallstones and i should wait to see a specialist but she did not know how long that would be. I told her i would wait a bit longer but that i was tired and wanted to go home to rest. Not to mention i have a 3 month old who i needed to go pick up and that i had an appointment with my family dr the next day. She said she would prefer me to stay but I inssisted that if it took too long i would go see my family dr that week. She said ok. At 2am i was exhausted, sleep deprived from the pain i had experienced in the last 24 hours and still sitting in the waiting room chair and not a bed. I had had enough of the dr and the amount of time i had to wait while being in a lot of pain. I stated i would like to leave. The nurse was very fast and kind as he took out my iv ( which had been empty but still in my arm for hours) and said he was glad i felt better and he was sorry for the long wait again. He said he hopes i felt better and to make sure i went to my family dr. At no point did the dr come to check if i was feeling better or needed anything else. She was just on the computer with a sour look on face as i left. What really got me upset was that as i was leaving i seen that 2 beds were empty, clean and had a clean gown folded on them. I was so upset that they had kept me hooked up, dizzy, naseous and in a gown in the waiting room sitting down when i should have been laying down resting. I will probably never go to the hospital again or tell anyone to go there. The hospital needs more nurses and more capable drs in the emergency department, who can understand, have empathy and help patients.
My dad was admitted to this hospital because his cardiologist recommended bringing him here. He was first admitted to be in the ICU because he was diagnosed with pneumonia. They put him on antibiotics for a few days and nurse (Anthony) who was supposed to be have been monitoring him was way more busy gossiping with the cleaning lady and the other nurses who would come by. Instead of paying attention to how my dad was feeling I noticed he was getting worse rather than better because Anthony claimed my dad was no longer coughing and in the meantime his lungs completely filled with fluid. I saw and heard him cough up phlegm. Instead of continuing the antibiotics, they stopped. His pneumonia got so bad he was put on a ventilator. The ventilator should have been there for a short while. My father was NOT in a coma. He was on that horrible ventilator for 3 weeks and my dad kept letting us know to remove the the tube from his throat because it was causing him so much pain. The doctors kept insisting no if we need to transfer him to another section of the hospital it would be easier if the tube is in his throat. He was only moved ONCE to to do a test. He suffered with that tube in his throat and ultimately passed away. My brother who is a doctor met a colleague of his and explained the situation about the ventilator and he confirmed that Sunnybrook hospital is known for putting patients on ventilators for weeks on end until they die. So unfortunate, we have OHIP which provides us free healthcare and doctors who don't care for their patients. WE NEED to Privatize our healthcare so we can get the care we need.
Large hospital, welcoming staff, ttc buses 11 & 124 both take you inside which reduces the walk. Explored multiple wings during my stay (M - Main, F - Mental Health, K & L - Cancer) and checked out their diverse food options. Highly recommend taking ttc for appointments or to visit loved ones since you get dropped off at the front entrance of the hospital.
The first time I went was for a prescription for depo - something I had been on for a while. The issue is that I don't live in Toronto I just go to school so it was my first time seeing a doctor here. She told me that my periods sounded normal (even though I told her about intense pain that makes it hard to even stand) and that she didn't want to give me depo because I'm too young and I ought to consider other options (even though she knew I'd had it before and I told her about my allergic reaction to one type of bc and the TIA I had on another form) then she told me there was nothing wrong with me even though I was experiencing intense pain- which turned out to be muscle related.
The next time I went was much better for me the nurse was nice even though the wait for an Xray took forever. There was a sweet old lady waiting for an xray too and another nurse asked to take her into the hallway for privacy then proceeded to wheel her into the hallway right in front of the door and talk loudly and slowly to her as if she was an idiot and also taking away the privacy he was trying to give her. I had spent hours chatting with this woman and there was no need to treat her that condescending. And if you're going to speak loudly to a patient take them to a more private place than the door outside the waiting room. Anyway. My point is I'm avoiding this hospital at all costs from now on.
Dr. Hanna saved my life back near l990, when all other doctors had given up on me, over a 2.5 yr period. It was almost impossible to diagnose, but HE did... I had to return last year, after a severe car accident and tried to find you to give you the huge thanks that I feel in my heart for you... but, I couldn't track you down. So here it is.... Thank You SO Much Janet Renwick/Musgrave
I was on having my treatment for kidney disease and i was sitting in my chair a patient was making so much noise i said in a loud voice please take me off the machine and the team nurse came to me and she said we have to talk up because he is deaf so you have to take in a very deep voice and nasty i was so upset this sat. Other they are very nice and helpfull on C wing and the hospital is great
Had an appointment with a doctor (which also was my first time meeting him) at 2:15. I arrived on time. I expected a bit of a wait. However, my appointment was 2:15 and I waited well past 3pm and wasn't called. No one came out to tell me anything. I take wheel trans and needed to leave at 3:15. The receptionist was more than rude and proceeded to grab me in attempt to make me stay and wait longer; as if an hour wait wasn't enough. Absolutely disgusted at the lack of communication, and lack of human decency.
My son was brought into the Trauma unit after being in a motorcycle accident in June. I cannot say enough about the staff and how professional, approachable, compassionate, and helpful they were in helping us navigate our way around such an emotional event. Dr Snell and Dr Fialkov in Plastic surgery, and the entire team - I wish I could remember all of their names -were nothing but amazing. The trauma doctors and nurses, were incredible, Monica from Social services was incredible, from just lending an ear to listen, and in assisting us with coordinating all that we needed to complete necessary paperwork. The nursing staff in the Trauma ward - Jannie was my son's favorite - were incredible - from the pain management team to the porters that transported my son to and from surgery - the food service people that brought his meals everyday ( they do need improvement on the food :) ) were very friendly and accommodating. The entire staff took what was a very upsetting time for us a family, and made it easy for us to just focus on getting our son better. From the bottom of our hearts, Thank you - words cannot express our heartfelt thanks.
The BEST Healthcare Facility in Canada.....and that's saying something because there are a LOT of terrific Healthcare Facilities here. They receive the most bizarre cases in Emerg. that NO other hospitals can diagnose, and they put you in a Care Team, and run a ton of tests and come up with a diagnosis. It's amazing! They TOTALLY saved my life. My family physician couldn't figure out what was wrong with me. He said, 'if it gets 'noticably worse go directly to Emerg at Sunnybrook. With severe headaches, stiff jaw, and couldn't lift my arms up to wash my hair or anything else one normally does, I figured I was at the 'noticeably worse stage'. With NO blood pressure in either arm or leg, done manually or with a blood-pressure machine. after many tests. They figured out my diagnosis. Giant Cell Arteritis [Inflammation of you Giant Arteries]......they came up with a plan of action in a flash and after I was discharged, treated me on an outpatient. While it's taken years for my body to get back to normal as my meds were gradually reduced....it was constant progress throughout. Dr. Mary Bell is a THE BEST. She's monitored my progress carefully and I'M ALL WELL NOW!!!! YEAH FOR SUNNYBROOK AND THEIR FANTASTIC CARE TEAMS.
Nurses are extremely inconsiderate at this hospital in the F wing. My wife is going through a hard time here and there is a sign that does say visiting hours start at 4, when I went at 4 the nurse was very rude and told me visiting hours start at 6:30. Nurses in this wing especially should be more considerate and the nurse I dealt with should work in a jail and not a hospital
so disappointing with a world renowned hospital. Food is catastrophic, from sugar filled puddings for lunch and processed meat and frozen veggies to hard as rock croissants that have been re wormed with a displeasing green egg for breakfast. i wont stop at food. Lets continue on with staff that once they operate on their patients they treat you like a cattle. Never show up after to see if you are o.k. post procedure. instead you are treated inhumanly by some polish nurse who thinks she is GOD and you must kiss her feet. Than lets go to parking... $4.95 for half an hour parking. A hospital where doctors dont see you for hours because they are too busy chitchatting about their night before.. Than when its time to pay after waiting for your scheduled appointment your bill comes to miraculous $27.98? ( for 2+ hrs that you had no control over). I did not get a private chaperone for my car at that price, nor were the stalls well lit with private chair that will take me to my appointment. Doctors are complaining they are not paid enough and patients are dying because of poor service.. What a joke this hospital is. The parking should be free! People are dying there, they are not going into hospital because they are healthy and feel great!
sunnybrook.ca
