Stokes Automotive Reviews

We visited at night so the dealership was closed, but we were impressed by the large variety they had.

Service is always great! Shawn Hobbsis the best to work with. Always helpful and watching out for potential issues!

The service writer, Shawn, was great to deal with. He was very helpful.

Thanks Larry, you are always so helpful. We are enjoying the truck.

The sales people at Stokes really went the extra mile to get me in a new vehicle at the terms I could afford if you are in the market for a new car or truck go see the fine people at stokes under the peach thanks for all the hard work mr headley

One particular person Mark Mckee Christian Man. He has a beautiful soul. He will go over and beyond to get you in a car.

My salesman, Chase McCary, was very knowledgeable about Ram trucks, and provided me with an excellent experience. I wouldn't buy a Ram from anyone else!

Took my car there to get fixed over a week ago. Trier calling today to get an update. All i ever get is a voicemail. They never call back either. Terrible service

Thank you Shane Aldridge for a great experience, he is very polite and helped me the best he could! Highly recommend this salesman! #shaneo! Go to him for all of your car needs!

Dustin Headly made our car buying experience almost a pleasure. (I'm always nervous about them).

I found that I trust him and by association, I trust Stokes.

I will be back. Thank y'all so much.

Quick, professional, and courteous describes the staff. In and out in just about an hour. Chase Hollon and everyone made a rainy day great!

Get in contact with Samantha Dopson if you need a vehicle they offer. She will do all of the leg work, get you paired up with the right sales associate. You can literally show up, sign up, and leave. You ll know your term, payment, available warranty options, and Lein holder. Effortless car buying.

Found that for me they were untrained in the service dept. Did not know what they needed to complete job. When I tried to give them my org.keys so they would set the security way told they did not need them. That the spare key I gave them was find. Then the next day I am called only to be told they need my keys. I find found this to be very unprofessional to use untrained personal to talk to customers and work on autos. At least this is how I perceived my visit there. One star only because the review would not let me leave NO STAR.

The only things is they are slow. I was there for a oil change, and was there for 3 hours.

We were helped by Lance. He understood what we had in mind. Worked fast and we were in and out in good time compared to other car lots.
Thank you Lance and the team.

No pressure salesman and very nice staff. Everything was done over the phone and we were in and out in no time.

Our salesman was very personable and attentive to our needs in a new vehicle and we would highly recommend him to anyone that s considering looking at Stokes ( Thanks again Mark McKee )

very nice people to deal with honest and caring.they will treat you w/respect and courtesy

When i went to pick my truck up after a recall was completed, know one brought my truck out to me. They told me it was parked out beside the building and I could go get it. I found it parked out behind the building. It wasn t washed. I didn t feel much like a valued customer. I was disappointed

this is second time we've been down there to get a vehicle they always say they would call you back and never do that's not good business so nevermind we went bald at Ford from Bob Ford Just lost out on selling me a Chevrolet
never will go back there again.

They did airbag recall and replaced brake sensor. Dropped car at 730 . Mike called at 340 to inform me would be tomorrow morning before part came in. Wasnt ready till 4 pm next day. Part was locally available at parts store.

Best customer service I have ever had. Tom is great!!!

My truck was stuck here because of covid and someone at this dealer literally stole the tires and wheels off my truck. Replaced it with junky ones AFTER I SPENT $7000 ON REPAIRS WITH THEM. told the there is nothing they can do, I should of picked my truck up sooner.

An internet search led me to Stokes, who had my vehicle in stock and at a very good price. I met with Brian Lowery, who I found to be friendly, straightforward and most of all, honest. He listened to my concerns, answered all of my questions, and made sure that I was satisfied with the deal.
This was a business purchase and I would not hesitate to revisit Stokes for my business or person vehicle needs.

Excellent customer service! Great dealership with excellent service department. Really appreciate their professionalism and communication. Big Thank you to Shon in the service department for taking great care of my GMC Denali.

We had a very positive experience dealing with the Stokes folks. We're very pleased with our new vehicle!

EXCELLENT staff and customer service! Willing to work with you, however they can, to make your experience a pleasant one! Thank you, Brian Lowery and Mike Nichols, for hooking us up with an AWESOME ride! We love it!!!!!!

We found a truck online that liked, but live out of town. We spoke with Whitt Jones over the phone. He was very helpful in gathering the necessary data for us so that we were ready to test drive when we got to the dealership. The financing process was fast and easy thanks to his background work. Thanks, Whitt!

The staff here is not pushy. They gave us time to look around without "pouncing" on us as soon as we drove into the dealership. Our salesman and finance manager were personable and down to Earth. We never felt bullied or obligated to take a deal we weren't comfortable with. I was very pleased with the experience at Stokes.

This place has definitely earned the bad rep that car dealerships have.. Lying tricky salesman, and mediocre service department is what you'll get from here!!

Do not buy anything from this parasites. Bunch of lies. Will destroy your credit with hard inquiries.

The customer service was awesome. They immediately got right to my vehicle and didn't stop until they had it completed. They stayed in contact to let me know how it was going and clean vehicle before I came to pick it up. Thanks to Mr. Justin and the Service Department.

Service was great, people were friendly and helpful. Would highly recommend!

What an effortless experience! Everyone at stokes was so helpful especially Gil the salesman that helped me. Gil was very knowledgeable and professional and not bad to look at. (; He helped me pick out the right car for me and made everything so easy! 10/10 would recommend!

Great salesman and staff . Good experience at this dealership completely satisfied

Chase was very helpful and sincere. He explained how to use the equipment for my pleasure and set up the Bluetooth system. The vechicle parallels the 2012 Traverse in many ways and that is the main reason for the puschase of the 2016 Traverse. I'm very happy with the purchase except for one thing. Thank you for a really great vehicle.

A huge shout out to Dustin Headley, he was so nice to my husband and myself!! He need's to be your salesman too! I called, luckly got him i told him about our AWFUL experenice with Riverside Chevrolet In Wetumpka the day before. He said he could surely help us and he did. Over the phone i told him what we were interested in and what we was wanting to get on our trade and he handled the rest! When we got there our vehicle was backed in with a VIP paper in the windshield with my name on it, i thought that was pretty cool! So please if you find a very nice vehicle at Stokes Automotive just like we did and want to look at it Dustin is your guy to deal with.

Mark McKee was the best he helped us out with our new SUV love his severice

Great staff an always Great service an help in every way, My personnel to Mr.Lance Foshee

Easy smooth transaction. Dustin Headley my sales consultant was very easy to talk with and he listened to what I was looking for in a vehicle. I would highly recommend to anyone looking to purchase a new vehicle to give them a call and talk to Dustin.

No. Complaints had what I needed in stock, a little high on part that i needed but what do you expect from a dealership.

currently looking for a vehicle been in touch with mark mckee has been very helpful in helping us find the right vehicle

Rip off, do not go here. They sold me a 5 dollar part for 20 dollars and told me the next closest place was 8 miles away. After I left, I googled it and there were MULTIPLE places less than HALF A MILE AWAY. Garbage people like Ms. Sims make life harder for all Americans.

Excellent customer service. They "clobbered" prices in Montgomery.
Brian Lowery did not waste any time getting us the best price and a great trade-in value. I wasted 3 hours in Montgomery trying to buy a JEEP. It only took 20 minutes at Stokes to complete the deal and drive out with a $3400 savings on the exact JEEP Wrangler as in Montgomery..
Very satisfied customer!!!!

I was looking at the new camaro I went back today I've been wonting a black and white one or a yellow one

Mark McKee is an awesome Christian salesman. He will go above and beyond to help you find the vehicle that you want or need. Go to stokes for your next vehicle and ask for Mark McKee to assist you

They were nice but you better get your own financing. With a credit score above 800, they will still give a poor interest rate. Will not likely ever shop there again.

Highly recommend!!! We very much enjoyed the classic car show, live music, and cook out. They worked so hard to help me get out of a difficult situation and I m so delighted with the results! A special thank you to Brad Sallis, he went above and beyond my expectations, worked so hard to help me, and made my situation so much less stressful. Thank you to Doug Tomaselli, Kampi, and Neil Hoggard for the wonderful experience and accommodating service. I love my new Chevrolet Trax!

Had a great experience with Chase Hollon. He did a wonderful job helping me and my husband. Will definitely recommend purchasing from Stokes.

Just purchased my second truck from Stokes and couldn't have been more satisfied! As always the customer service was excellent and it was an overall great experience both times. I have had family members and clients purchase vehicles from this dealership and every one of them have always had great positive feedback about their experience!

Mark mckee is the best of the best he helped us bye our new suv

Tom Brown and the Stokes Automotive family made my recent purchase on a new 2016 Dodge Caravan a very easy and pleasant experience. Very knowledgeable on knowing what worked best for my business.

Please beware SOMEONE WORKING THERE SWITCHED TIRES ALL AROUND OUR DUALLY..WE HAVE PROOF they deny deny deny it..guess we are court bound. don't t leave your vehicles for any amount of time

Mark McKee was very helpful when we was looking for a vehicle .. everyone needs to see him when you go to Stokes .

Mark McKee was wonderful! So glad he worked with us that day and made the car buying process less stressful. Thank you Mark!

Please know that there are a company full of great people here. And don't know all the names but will tell all of you out there.
This is a one of a kind place to make small friendships that will last.
And a company that will go over an beyond to give you the best service that they can give you.
I will never find the words to say how much, I thank everyone, there and my Boss also.. Give them a chance to help.. You will not be sorry !!!...
Jim Minton an Expedite Driver of XPO Logistics Express MI.

Thank you so much Shane Aldridge and the Whole Stokes team! I love my new Dodge Journey and I appreciate the Way you worked with us to get our payments so affordable! And the customer care was excellent. We will be back!!

Service rep. Shon Hobbs took very good care of me. They ran into a problem and he gave me a loaner to drive until they got my vehicle right. After they fixed it the technician drove it and the axel broke in half. Needless to say i m glad it happened with the tech and not my family. Fixed it and it works perfectly! Thank you guys.

Very Pleasant experience!!!!And they still negotiate just like the old-school days

Stokes service department is and always has been absolutely outstanding. I use them for all my vehicles, even brands they don't sell.

Just go talk to Brad. Great guy and he'll take care of you.

Lots of options to choose from. They finance and service your vehicle themselves. My car runs great and has low mileage and Im thinking about one for my mom. Great people to work with. Customer service perfection.

Called at 4:45 asked to speak to service department so I could see if they could fix my Ram. A guy answers the phone and asks me to hold and I was left on hold till I hung up 26 minutes later and called back and of course they was closed. I am just passing thru and my truck broke down and wanted it to be repaired by a dodge dealership but apparently they don't want to be bothered by people wanting to get there vehicle fixed by dodge technicians. Makes me wonder if they would even fix my truck right.

If you do business with Stokes make sure you look at the charges before you pay. Do not let them do you as they done me. They will charge for services not performed and when asked for money back they WILL NOT give it back.

Great sales (Shane) and service from Mike and Justin!

This was a first experience with Stokes Automotive having seen much TV advertising. I was referred to Tom Brown by a close friend and the experience could not have been better. I was specifically interested in a 2019 RAM 1500 with the Hemi 5.7 Eng. and I found that vehicle in a search on their Website. Tom Brown is a courteous, friendly personable individual. No pressure from a typical car salesman. He had the vehicle I was interested in on static display for myself and my wife. We tested it on local roads then took my wife for a ride. We were sold! Paperwork was completed by Tom and a gracious Miranda Hill, Finance Manager. We were in and out of the dealership in two hours. Was also briefed by Tabetha Best on Stokes Service and given a tour of facilities by Tom. So all in all we highly recommend Tom Brown and Stokes for your automotive needs!

So I called to schedule a service appointment. He said they were busy but 1:30 will be good. Asked if he needed my name and info. He said no first come first serve. So why make an appointment??

Chase was a great sales associate. Didn t pressure us. Was helpful and we walked away with a jeep!

Great selection and several thousand dollars less than the prices in the Bham area. Totally worth the drive. Shane and Neal were great to work with.

Beat all the deals I could find in Birmingham. Very friendly staff. Loving my my new Jeep Wrangler Unlimited and the deal I got.

I had no problems buying my 2016 Jeep Cherokee with Stokes, and the car has performed well. I took it in today for the first oil change outside of the free promotional oil changes I received when buying the car. I expected to pay roughly the same amount that was listed on previous oil change receipts. Instead I paid $85.87. When I called to speak with service representative, I wasn't offered different oil options and was told the other receipts listed what Chrysler paid for oil not what I will pay for oil and supplies so all future oil changes would continue to be at least $85. I will be looking for another service center.

Me and my family dealt with Lance Foushee there at the dealership to purchase our new vehicles. He was very professional and took a lot of time with us. Matter of fact, he did so good with my parents that I went back the next day and purchased a vehicle from him, too. With that being said, the whole sales staff at Stokes was great!! I have dealt with their service staff on previous vehicles that I have had and they were always great to me. They will tell you if anything is wrong, but then it's up to you if you want to fix it at that time or not. Just an overall great experience with them and we were completely satisfied with our experience!!

Saleman was extremly unprofessional, and attempted to push a very bad deal. Would recommend using another dealer, and if you use stokes then watch the deal closely.