Staples, Rochester New York Reviews

I went in this particular staples to drop off a package in the ups kiosk in the store and my package was already packed and I just need a piece of tape to make sure it was secure. And low and behold I was told that I had to buy tape for one piece. I've been to many ups stores and they have always made sure my packaging was secure if I'd asked. But not this particular location poor service! I will not use that location again!

Extremely helpful and friendly staff. Very clean and organized!! Got some supplies for home PLUS a chair for my work!

I went to pick up something that's was out of stock, a staff member ordered what I 'needed' with a $10 coupon, when it was delivered it was the incorrect product, so I go back to exchange in store and they would not honor the $10 off for the correct product and refused to comp the $10 saying you can only
Use coupon once and it didn't matter that it was staff members mistake. I do a lot of business there and will no longer be getting my biz supplies from
This location. Terrible customer service.

Bought a Logitech optical mouse that cannot connect to my laptop. Going back tomorrow for a refund.

DEE IS SO KNOWLEDGEABLE WITH THE COMPUTERS AND HER CUSTOMER INERFACING SKILLS ARE EXCEPTIONAL..SHE IS GREAT ASSET TO STAPLES!!!!

The face of customer service here is an apathetic twenty-something girl. I waited in line for 5 minutes and watched her stare blankly at a wall as she waited for her supervisor to come and help a gentleman in front of me. The printing staff were helpful and friendly, however. The manager needs to rework her staff to optimize customer service.

For the quick visit I was there, they were really helpful, even after we had to return something. Only downside is how far you have to go to get what you need.

I wanted to buy a desk in the store and they don't have it. I asked them to help me get it on the internet and they didn't get it. Misleading advertisements.

The Staples literally has everything you can ever possibly need if you're in the area stop by and stock up on your supplies very friendly staff if they don't have it they will get it for you but they do have everything you will possibly need at this location

I was looking for 2 items and asked julianna at register she was polite and helpful. She knew which row and shelf and what color the package was.....very impressive !!

Lady in the front at check out was very nice and pleasant and very helpful. But very disappointed at the printing area the man with the red curly hair was very rude. I walk over to ask him a quick question and he look at me and ignore me. Hope he has a better day!

I wish they would have never closed the one on east ridge rd I literally have nothing nice to say about this location

Came here after having trouble to print password protected pdf. I encountered with Penny. She is wonderful.

Very helpful employees. Merchandise always good quality!

Helpful staff, great selection of office supplies and growing craft selection

I m very disappointed with the service given at staples. I needed to get a very expensive poster laminated so I decided to take it to this store. Apparently large posters are given a main side and full luster side. When I handed it over they did not inform me of this (no warning at all). They filled the poster over and saw it was two sided, but didn t even think to ask me which was the main side I wanted. I get the poster back a day later and notice that my main side is dull and even has some sort of specks stuck inside it. I called them to see what I could do to fix this and they said they couldn't help.

I think the worst part is that it wasn t even a busy day! It was me and one other person! And the person helping me was definitely not even new at their job! They couldn t think to let me know about how the laminators work? Now I m out $40 and am really disappointed... this is why I don t like shopping at in person stores anymore, the service is usually terrible and unpredictable...

They did not have the offer they offered on the Internet but they offered me an alternative to save money.

Office supplies, printing and shipping services. Knowledgeable staff. Always helpful.

All these PEOPLE that work in this LOCATION are rude unprofessional!! The supervisors don't have a clue about printing area, if u are a supervisor you should be knowledgeable to know how to do everything in the store. Shawn isn't a very bad worker, but it's him alone most of the time he told me in 5 minutes I will get the one piece of paper I asked him to print then it turns into one hour and I still have to leave the store without it.. I went there at 9 and he was 5 mins late. There's another girl/ woman that work there couldn't catch her name is soooo rude I order the pic on poster board when I went there they gave me just the pic when I asked what happened to the pic on poster she telling me about mounting and laminate when a customer ask for something give them the right price that over the whole thing not piece. I stand up there almost 2 hours after she told me to come back. I got upset a left and asked for an refund.. I went on line 8 am the next day to do it myself send it to the store they say up to 8:30pm I called couple times I was told they will call when it was ready at 8 30 no call I went there they have not touch my poster at all the store was closed with me there waiting on the gentleman are lady to finish my poster wasn't please either. I did a yard sign what Shawn helped me with that's the only thing I am pleased with. They all NEED training in customer service plus it's not the customer BUSINESS if you are short STAFF so don't argue with an CUSTOMER telling them you are the only one, and standing in that store that's all you can hear. Shawn will be in the middle of helping you then run to another customer then to the other and on and on, the whole day and God bless how many people leave satisfy, just finish with one thing then move on to the other. I spend MY only day off there. He seems to know more than anyone else there, but he NEEDS help plus to relax and NEVER argue with an CUSTOMER. Customer service what I do for a living. I know how frustrating it can be. The worst staples I every put foot in worst customer service half of the staff / supervisors you can see they are not knowledgeable about the equipments in photo. I am from Rhode Island always use staples in Middletown NEVER have problems anytime they give u that's the time. Warn welcome excellent CUSTOMER SERVICE. You can see this staples on 1370 w Ridge rd the staff don't care and are over worked and confused. Anytime I go the a customer always leave mad. You cannot argue with an unsatisfy customer, one bad experience spreads a 1000 good ones never come on reviews.

Staples has everything your looking for.a nice atmosphere. Usally
Everyone's nice. A lot of the stuff you can find cheaper at other stores.ie:amazon

Was on hold for over 15 min because they forgot to transfer me all for me to find out the print job I needed was going to cost $60 ... Office max charged me 17 and I was on the phone for 2 min.. Guess who got my business tonight

Employees are always helpful, they (Staples) had a few on sale items I needed. Store is always neat and tidy.

NEVER EVER EVER NEVER GO HERE TO PRINT ON THEIR SELF SERVE COMPUTER!

It was great with the assistance from Eddie. He was great helping me with what I needed. I would ask for his help again. Please acknowledge him for his great customer service!

Great service from the printing department here. Desmond was very knowledgeable about designing a poster and helped make sure I had quality images for a poster I was doing for an education fair. When I got there, Penny went out of the way to make sure I was able to get the right product for the right price.

I went to staples to print out an item in a rush, asked the employees if they had AirPrint and they laughed and told me that there are signs everywhere and repeated it multiple times. OKAY. Five minutes later the man came from behind the counter to help a Caucasian woman who asked the same exact question as me, no rude responses, no condescending undertones. This definitely made me uncomfortable in that store and I will not be returning. Work on your customer service skills and quit profiling!

BLESSED us with a colleague for are lost family member

The coustermer service was awsome will shop at Staples again

I go to this store often and always find what I need quickly and inexpensively. The layout is intuitive and the staff is helpful.

I'm trying to help places like this stay open at a time when retail stores are being decimated by Amazon. I would rather pay a little more to have the tangible experience of going into a store, physically handling different products, browsing around, and personally interacting with real people employees. Hang in there Staples! Stay alive!

Disappointed w/ $5 deposit on ccard for only a few coppies. Less than 10.

If you order a sale item from Staples, inspect it immediately after it arrives. We did not because it was a gift. The item was defective and Staples refused to refund or exchange. Nasty company.

Staples did an excellent job and gave me excellent service when a computer I bought crashed and they helped me save most of my stuff thank you Dee at Greece Ridge - Mt Reed.

Found what neefed, price matched online without question. Good PR!

Friendly Staff, use coupons or price match to always get a great deal.