Lau Rose Review of Staples, Rochester New York
I m very disappointed with the service given at st...
I m very disappointed with the service given at staples. I needed to get a very expensive poster laminated so I decided to take it to this store. Apparently large posters are given a main side and full luster side. When I handed it over they did not inform me of this (no warning at all). They filled the poster over and saw it was two sided, but didn t even think to ask me which was the main side I wanted. I get the poster back a day later and notice that my main side is dull and even has some sort of specks stuck inside it. I called them to see what I could do to fix this and they said they couldn't help.
I think the worst part is that it wasn t even a busy day! It was me and one other person! And the person helping me was definitely not even new at their job! They couldn t think to let me know about how the laminators work? Now I m out $40 and am really disappointed... this is why I don t like shopping at in person stores anymore, the service is usually terrible and unpredictable...
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