StackCommerce Reviews

Purchased a set of wireless headphones from these guys about 3 weeks ago. They debited my account, never sent me a confirmation, nor did they send my headphones.

Stay away from this company! I ordered something and the money came out of my bank account. No confirmation of my order. No phone number to call -only emails with useless assistance. As of now I haven t received my order or gotten a refund. I will be taking further action to get my $100 back! Stay away they just take your money, read the other reviews!

These folks are my heroes ! Wanda Maximoff was very professional and saw to it that a replacement for my defective Earbuds was on the way to me. It's really nice to feel that your not just an "order #" on an email. The personal attention I felt I received by Wanda was very much welcomed.

I could not locate a redemption code. Anthony in customer support got in touch with me so promptly that I couldn't believe it. It was a matter of two hours and I had my answer thoughtfully and succinctly explained. I am happily satisfied and will not hesitate to use this company again. Thank you Anthony!!

Yep. Chromebook doesn't work. No tech support. RIP OFF JOINT. Don't buy anything from these jokers or any associated "web partners". It's a laugh. Take your money and disappear.

You can find awesome deals and great products with this company. They are Professional, Friendly and fast with responses to questions or needs

I was very confused when I saw the email saying my items had shipped. I clicked on all the tracking numbers and couldn t find it anywhere. I emailed Idroo and received a very quick and satisfying response. Olivia was kind and helpful and when I was done reading her email, I felt that I had all the information I needed. I will buy from this company again. I m glad to see that customer service is still a priority!!

Outstanding value from every purchase I've made from them (especially the courses). Amazing customer service when reporting a problem, issue or even just positive feedback.

Item ordered was received fast but missing a small part. Wrote to Customer Service and had a response within hours. Even better, instead of simply sending me the missing part, they immediately shipped an entire, brand-new item! Best customer service I've seen ... I'm a very happy customer and will definitely refer others. Happy to shop with them again and again!

The online support went above and beyond what was asked and provided quick and professional responses.

gave great help to start super VPN, great price great service to get fastestVPN from techdirt

Not sure if the deal is still available but Fastest VPN is offering life time subscriptions for multidevices. Great prices. Excellent product. Very speedy customer service.
davibits

Thank you for the quick response on my change of delivery address. Greatly appreciated. Very professional

Service was very quick with with what seem like excellent suggestions (I'm a retired PC tech). However, I didn't get to try any of those out because the "standard Windows trick", a cold reboot, solved the problem.

I ordered the Bamboo Sheet set and they are wonderful! I gave a 4 because it took so long to get here!

My attempt to purchase and download the Mac maintenance and anti-malware program, "Drive Genius" had failed on the MacWorld Shop. StackCommerce was the given support for any problems. There was no phone # or live chat available, but only an email back-and-forth which I found odd, but StackCommerce was very responsive, almost as fast as a live chat, and my problem was fixed, when I was given a direct link to download the program. Installation and initialization was a success. Thanks!

Refuses to refund a purchase:
I purchased a 5TB backup plan promotion with Polar Backup. After realizing that the sub-par limitations of the backup service would not meet my technical needs, I requested a refund. Apparently, they have a "no refund" policy with their vendors. It seems like a scam to me.

Ordered something and realized I didn't need it. Emailed them immediately and even though there was a no refund disclaimer on the item they still refunded me as it hadn't been shipped yet.
Thanks for the service. I won't hesitate to use you in the future.

Company delivered a fake non working product, not as advertised. Filing complaints with FTC, bbb and the attorney general due to the fact that they refuse to give me a refund. They are currently trying to force me into accepting a replacement to which I ve clearly indicated that I have no interest in. Consumers have the right to refuse a buyer sales agreement once the seller has introduced deceptive trade practices. In my case, they advertised one thing to me which I was willing to pay for but sent me a completely illegitimate item which was not as advertised. I have the right to refuse any business relationship with this company as it has violated my rights as a consumer. I have the right to a full refund due to the fact that this company has advertised goods with the intent not to sell them as advertised. Also, this company has made false and misleading comments to me as I was trying to remedy the situation by misrepresenting to me that I was obligated to accept only a replacement and not a refund as I had somehow unknowingly entered into some sort of agreement upon placing my order without signing any contractual agreement. I am making this review solely on my experience with stack commerce and not making suggestions to any other consumer going forward.

I was looking to upgrade Moviesherlock on my computer, I went to the site and clicked to see the cost. I later went back to the side and decided to purchase the upgrade, not seeing that the site/basket had remember my first looking into. I by accident purchased 2 upgrades for one computer at home, Desmond was very helpful in changing the order and helping me correct my stupid mistake of not looking carefully at the amount of upgrades ordered. Thank you Stackcommerce. Excellent helpful service and fast downloads.

This company is a scam avoid at all costs. Do not waste your money all they do is store credit no refund. They have no customer service that can answer questions or help

If you order something from them, be aware they are just the middlemen. They have no control, positive or negative, over your order or the shipment. Do not buy gifts from them, do not buy something that you need to receive in a certain amount of time, do not count on their ETAs or other dates. They work through low cost suppliers and shippers so the savings might be worth it to you, but just be aware of the consequences.

The website worked well. Easy to order. Easy to pay. Unfortunately my order was cancelled due to lack of product. No offer to delay or be put on a wait list. Not sure if I'll use the site again.

Don't buy anything from these guys. support team sucks.

Super helpful when I mistakenly double ordered something and they quickly refunded my money.

great work I see myself growing in thought and supreme learning thanks

Had a great experience with this company. Placed an email about a product that I was having a problem with and they returned my message THAT day!
When does that ever happen? Not in my world. THEN, they got back to me the following day with an update. YIKES is this for real!! THEN, the following day they got back to me again and took care of the whole issue to my total satisfaction and then some. Thank you StackCommerce, we need more reputable people like you. Stay safe, Peggy

I bought a course bundle online.the support staff replied fast and were very effective when i had i little issue with my courses.
Recommend at 100%

Got an design online course, so far so good and I'm still learning. UX on StackCommerce itself is generally good, except the receipt instruction can be confusing for new user like me. 1 purchase may involve in several communication emails, which resembles the sort of scams (with arranged emails to convince their victims) that plague the internet nowadays. It worried me at first, but this site is sure legit. Now, let me call out a name: Shaw Academy. They are offering some free courses through this site, please google this name before you make decision.

as a transaction processor, they are terrible. unable to complete transactions. other businesses should stay far, far away from their service

Great deals and great service! Resolved my question and love my purchase.

I got great customer service...the best I have ever experienced, actually! They were quick and thorough and followed up with me!

I ordered some power hand tools from these guys in April 2020. It is now June 19, 2020 and I have not yet receieved the items.

Customer support GRACIOUSLY offered to return 38% of my money. Sounds like a great deal...for THEM.

STAY AWAY FROM THESE THIEVES!!

StackCommerce is an awesome online class store with really great classes like Excel Training, AutoCad Design, and 6 Sigma Classes with Certificates. I would highly encourage anyone who wants to further there training for there current jobs to move up the ladder or to start there own business.
David

I am completely satisfied with the excellent service i received, resolving my isue, resulting in the redeeming and downloading and installing of the correct software program. Thank you.

I never saw the product I paid for. The scam works like this: you pay, and then you're directed to another page where you are instructed to "enter your code [and] redeem your coupon". To redeem in this sense means you give up any refund before you ever see the product. I never saw the product, I asked for a refund, I was denied. My guess is this is likely how they make the largest share of their money. If a company won't back what they're selling, it's a virtual guarantee the product isn't worth having.

Great support Hero, great services! Thank you, Carol!

Complete scam and they automatically sign you up for a 7 day trial that costs $99 dollars after 7 days. These folks should be in jail.

Ordered well over a month ago and when I go to track shipment it says Shipping Label Created, USPS Awaiting Item

Good experiences in the past but *this* time - not happy. Need help and not getting a response from support team (2 attempts) and there is no phone number to escalate my request for help.

Took my money, cannot contact them to shut off the subscription. No information on their website for customer contact or individuals. No phone number. Tried a pw reset, and no email from them to reset. Still trying to figure out how to stop the charges. Not good.

Great customer service! Forgot to apply a promo code. They took care of it after the sale.

A quantity error was made at the point of shipment, resulting in a short shipment. We contacted the customer service, and while it took a few days for them to get back to us, once the communication was established a fix was quickly executed. The missing quantity was shipped out, and the customer service stayed on top of it to keep us informed. The initial error knocked off one star, but the rest kept four stars.

Stay away from this seller. Took my money, provide no service they have promised, refused to refund. Very rude and unprofessional.

I bought a training bundle for Microsoft Azure certifications, and am very pleased. They responded immediately when I had trouble accessing one for the courses.

5 stars fully deserved. I order the goods, but did not received it within expected delivery date. Thus I wrote to customer support and got replied in several hours. After contacting the seller it turned out, that they had some error in the system and goods should not be available for order in my country. Thus I got full refund + $10 credit for next purchase.
But the story continues. Next day I received the goods after all! But the money were already refunded. I wrote them back, that by some coincidence my parcel arrived and that I am willing to pay for it, if they give me the payment details. Again immediate reply stating, that I can keep it and that the expense is on them, for all the struggle!! That is what I call "Customer satisfaction first"!! Thank you.

It took awhile, but I am already hugely enjoying Corel Essentials and am most appreciative to Desmond, my service provider. Thanks. I'm happy!

I have ordered several items from this company. The prices are great. And I just found out that the customer service (called "heroes") is spot on. I received a quick response that he had fixed the problem and I was all set.
I really like this company.

STACK COMMERCE IS A BIG RED FLAG. FRAUDULENT COMPANY. i purchased a prima hd 1080 projector for $300 plus tax and they told me they couldn't locate the purchase. since i bought thru paypal i opened a dispute and then filed a claimed. PayPal support told me the money gets PUT ON HOLD once a dispute is opened. However, these liars claimed that once I make the purchase the money goes to the vendor and it is non-refundable, absolutley no returns. 300 is a lot of money, i'm still in the process of fighting this case. DO NOT SHOP WITH STACK COMMERCE, THEY TAKE YOUR MONEY AND OFFER LITTLE TO NO SUPPORT.

12/19/19 - the response from the Business is not accurate. purchased Nov 30th and i still have yet to receive a refund. do not shop with them.

I purchased 5 solar chargers from iDrop News Store for $109.90 on Nov 28 2017.
Last movement was "En route to DHL ecommerce dist ctr" on Nov 30, 2017.
Contacted the iDrop News Store on Dec 9 2017 and got a return email from "Diana Prince" (cute..but not helpful) saying they would look into it.
Contacted again on Dec 18 2017 after hearing nothing from them.
Still awaiting a response. But after this experience I will never consider another purchase from them.

Thank you to Eric- issue resolved promptly. I appreciate the quick turnaround today to remedy the problem. Hope the hacker can be traced and blocked from future activity. Take care now.
------

Someone hacked into my paypal account to make a purchase on your site for a product in the amount of $59.99. I'm awaiting a response still from email support.

The culprit logged into a Safari OS from NY according to the alert from paypal at September 6, 2020 at 2:57:48 PM PDT
Transaction ID: 1HP68424E1395130J
Invoice ID 16407475

They mirrored and captured my password information prior to this event and I changed my password immediately upon finding out around 10pm EST.

First of all, at 5:57pm EST I was in Danbury, eating at Stew Leonard's Outdoor Cafe at the time this unauthorized purchase occurred- I didn't leave Stew Leonard's till around 620pm. (I have the receipts)

My phone was off and Connecticut residents right now are advised not to travel to NY due to covid or I wouldn't be able to go to my doctor appointments 2x every week.

There's no way this was me.

Please refund the amount soon. Discover card has helped with the portion that went in as a backup payment method and fraud protection has kicked in.

Paypal on the other hand has made this difficult although they were the one to notify me of unusual login to account exactly when the purchase occurred.

Thank you- E.S.

Company is a huge scam! Their products are cheap knock-off brands. Beware!

sold me a defective Ockel Sirius B unit. Will not send replacement. told me how to fix it myself. Sent in report to BBB of L.A. They had some other things I wanted to get. NOT NOW!!!

Good luck buying anything from this company. They will not give you a refund- stated 15 day return policy. I bought a product that wasn t what I expected I wanted to return it to get a full refund on my credit card but they said the only thing they can do is to send me another one. I ve been purchasing products from this company for at least three years and I thought they were great until I had to return something. Don t do business with them

Two for two with purchases. Things that were wrong customer service made right!

Fraudulent, beware of no refunds and terrible service.

First experience with StackComemrce very nice company Glad to deal with them.

Thank you.

I do not know how they got n2 my PayPal but I did not order ANYTHING FROM THEM. DO NOT DEAL WITH THIS COMPANY & REPORT THEIR SHANANAGINS TO the BBB & CONSUMER AFFAIRS...THEY ARE THIEVES!!! I WOULD GIVE THEM A MINUS STAR IF I COULD!

Emails are replied within 24 hours and they provide good aftersales customer service.

I purchased a Smart Watch Clone from an ad on idrop news from stack commerce several months ago. The first watch I received did not work properly, it was returned, another watch ( or even the original watch) was sent, it did not work properly either, it was returned, a third watch ( or the original watch ) was sent, it also did not work properly. Now they won t honor the 1 year warranty unless I send them a $10 money order to cover shipping costs. This site is selling defective products with all sales final. DO NOT BUY ANYTHING FROM THEM EVER!!!!!

Very good customer service. Reply within 24 hours. Trusted seller. Highly recommended

Had a question on my account, the response was very quick and addressed my inquiry very well, very happy customer!

A good place to get huge discounts on online training bundles. Quality of the courses varies, but generally useful. Navigation within a course is pretty good. Managing libraries of courses could use some work; it would be nice to have the option to put courses in folders, see completion and progress percentage from the library menu, etc. Customer support is responsive and helpful.

Stackcommerce is as legit as they come. I just made a spreadsheet of all the courses Ive bought from the site. 63 courses to be exact with 5 merchandises ordered and received. ALL have worked wonderful and I keep coming back!!! I have learned a great deal of knowledge from stackcommerce over the last 9 months. I try to find a course that has to do with my schooling so I get double the learning from a couple different professors. HIGHLY RECOMMEND STACKCOMMERCE!!!

Complete transparency with the account and my purchases. Best deals on products I've been searching for some available no where else.

Stackcommerce offers great deals on tons of products!

You should be careful when purchasing a VPN service. I have noticed there is no return for VPN services after I had purchased. They don't show any no-return policy while you are paying. Once you have paid, then you will see a hidden word, FINAL SALE. The original VPN service provider has a 15 days return policy, which means a return is technically possible. However, StackCommerce superhero (customer service) told me that it is impossible due to technical issue. Her excuse was more ridiculous.

Ordered a bundle course from AppCoda and accidentally (user error) sent the invitation code to the wrong email address. Completed a short form detailing what had gone wrong and the issue was instantly resolved by Zach from support !

Awesome customer service, thanks a bunch ! :)

Big thank you to Maggie (Support Hero) at StackCommerce
Maggie, your follow up is first class.
Thank you for following up with a software provider on my behalf.
Everything has been resolved with a minimum of fuss and the program is working flawlessly with an update.
I highly recommend Maggie and Stackcommerce.com for future purchases and feel confident that they truly follow up if there are issues.
Thank you so much Maggie.
Much appreciated
Regards John

When my order got lost in the mail I contacted customer support, they got back to me within the hour. They remained responsive until they processed a full refund. I wouldn't hesitate to order from them again. Some of the best customer service I have ever experienced.

I have been able to find great deals and learn a lot of new skills through this platform.

BEWARE..... READ FINE PRINT. NO OUT ONCE YOU'RE IN. I paid $30 for a self-teach piano program. I admit I did not read the fine print. I did get the link to redeem and I downloaded 1 of about 30 PDFs. It ended up being too difficult for me to manage alone. Customer service won't refund, and I can't use this so-called "easiest" program. I was foolish for not knowing Stack is the visible middle man for tricksters to hide behind.

Good, fast, responsive support - solved my problem in less than a day

I got the following e mail after my order was found to be defective. This was a month ago. I have sent them three e mails requesting assistance with this matter but they have not responded to any of my emails.
Get this ******No Phone Support***** they use google voice. Save your money and do business with a legit company who is going to assist coustomers!
/// -// -/// -/

Carol (Support Heroes)
Oct 6, 9:31 AM PDT

Hi,

Your order is currently processing with the vendor. Rest assured that you'll receive tracking information as soon as it ships.

We're committed to transparency regarding our shipping times, thus you can view your expected delivery time-frame under 'Shipping' on the sale page for this item. You can also view this information in your account under the 'Purchases' tab.

If you have any further questions, I'm happy to help!
Your Support Hero,
---Carol---

Just starting with this company, I don't have any experience other than from buying one of their training packages in the process of which I made an error and I contacted customer support and the error was corrected in a very short time. If their customer service responds this quickly to every request I'd have to say this will be a great company to work with.

Wonderful experience with the support. Anthony was very helpful.
Please kindly don't give any attention to the 1 star comments below. Test it yourself first and then comment here, I was worried too before, but not now.

Cheers

Terrible. I bought airbuds from them. Tried to exchange them however the emails they sent to me don't work in the fashion they are supposed to.

Below so doesn't work. Beyond Frustrating. They now closed my case. SO DONE with them!!!

##- Please type your reply above this line -##
This is an email to remind you that answered your inquiry and we're waiting for your reply:

I purchased a lifetime subscription to Jumpstory stock photos website.
Perhaps I would never have knew about CC0 stock photos lifetime subscriptions with garanteed CC0 feature if I didn't subscribe to the newsletter.
For that, thank you!

AVOID SCAM MERCHANT
A purchase of a solar charger was made using PayPal to this company on 2nd Dec. They have failed to deliver the product BUT TOOK THE PAYMENT AND FAILED TO RESPOND TO SUBSEQUENT ENQUIRIES

I didn't have any issues customer service was great.

Very happy with the quick delivery of item I bought. Also, the purchasing process went very smoothly.