St. luke's health system Review

Injured by vaccine ? Go to Ukraine for diagnosed and treatment . I was injured by vaccine in 2010 . I use wheelchair . Doctors from Hospital (I am 7 year treated not right ) . I have Guillina _ Bare . I have MRI neck with several tiny perineural cysts and 2 Lumbar punition test for evidence . Neurologist try to sold diagnose . Gastroenterologist try to sold autoimmune hepatitis . Endocrinology didn't diagnosed adenoma pituitary and prescribed levothyroxine which damage my health . Hospital didn't treat me with blood pressure 215 / 120 . They extort money . "Doctors" which treat me non competent , non adequate and aggressive.. Patient Relation cover criminal action of" Doctors".

I ve been in this hospital as an advocate to my daughter of whom is a patient there. Today she had a procedure and after I was called back to her recovery room Dr. Nelson popped in and began to tell me how the procedure went. He d tell me things and I d ask questions. At one point I asked, who is her doctor? He responded, why are you asking these questions? I was taken aback from such a ridiculous response. I said, that s what I do. I said that it was a simple yes or no question and that I didn t understand why he was getting defensive. His voice was rising and he woke my daughter up.

It's my understanding that this is typical behavior for this radiologist. With his anger/annoyance issues and his complaint of such a busy schedule (as if that should have excused his behavior)... I think Nelson should be put on administrative leave until he can get his emotions under control before it effects his work if it isn t already and learn how to treat other people with the respect that I m sure he expects. He did not have my respect today and I hope to never have the displeasure of meeting that individual again.

Updated Jun 11 at 3:30 PM In response to reply from someone at St. Lukes. I can talk and type until I am blue in the face about issues that have gone on during the 3 visits at St. Lukes. I did talk to a social worker again two days ago at the hospital. St. Luke's administration needs to take responsibility, look for the complaints (after all my name is on this review), and deal with the poor care being provided at your hospital.

DO NOT WASTE YOUR TIME HERE, YOU'RE BETTER OFF USING THE INTERNET TO DIAGNOSE YOURSELF. I had 2 nurses come in and both misdiagnose me. They put strep pharyngitis on the page when I had a life-threatening abscess that was spreading from my tonsil to my ear. But get this, I told them that. And they still gave me strep tests. 1000 dollars later I end up popping this abcess myself which is excruciating and a haven for infection. Sold a car to pay the first bill they sent me, just to call them and recieve an 800 dollar bill for nothing but sitting in a room while nurses that knew less than I did screwed me over. Part of me wishes that abcess would have killed me now because there is nothing I can do except pay the greedy bloodsuckers.

Took well over an hour for transport. I literally saw them chatting while I waited in the Worst pick-up and valet area ever. For what they charge they should figure out transportation took over as hour to go down the elevator for staff" which never seemed to move and the general elevator was crowded and inefficient" Damn shame you bankrupt people and treat them like this. One star because zero wasn't an option.

I came to the emergency room because of pain in my liver. I've have been in here now for three hours and have told them that it is hurting and that I'm very sick to my stomach. The nurse says doctor will be in to talk to you in a few minutes hour later still no doctor. I am so sick of this place. You come here to be taken care of and I feel like I've been ignored the entire time.

I was admitted into St. Lukes for a Whipple procedure performed by Dr Barton using the Da Vinci robot. From checking in to pre opp everyone was so friendly and caring it really put my worries to rest. After surgery I had to spend a nite in the ICU and again the nursing staff was excellent. I spent the remainder of my stay in 6 East and was just blown away by how caring, friendly, and professional everyone was. They went far above and beyond in everything they did. It felt like I was being taken care of by family members rather than a nursing staff.

Had my first hospitalization the other day because of having a baby.... I couldnt have been happier at how well the staff were there. Sweet caring and listened to me when i knew somwthing was going on with the baby coming.

our daughter was in picu and the care and knowledge were wonderful. however we were there for 5 days and sleeping on a windowsill while worrying for your child's life is not the easiest. they lack any space for family members but there was no way I was going to leave my 12 day old daughter there by herself. however the people there like I said more then made up for it.

They took excellant care of me with my cancer care.

If your loved ones are in pain don t take them here. Especially if they do not wish to be alone. Due to a very long wait at the Meridian ER we decided to come here. When we arrived I was shunned at the door and they refused to allow me to be with my father even know they allowed visitors. My father was not COVID positive ( he was already tested negative ) yet I couldn t be with him because they were claiming he was. Don t even get me started on Kristie, if you see her in the ER, RUN the other way. I had to wait in my car in the parking lot for 5 hours because they refused to allow me to go in with him. They are the worst hospital to go to and I will not be visiting St Lukes again. If you care about your loved ones, don t go to St Luke s. None of their hospitals have their stuff together.
Boise - rude, doesn t care about the core values they claim
Meridian - long ER wait times, doesn t go first come first serve, takes random order
Nampa- can t handle anything more than the flu, not big enough to handle bigger cases.
No matter what location you go to, you ll regret visiting st Luke s.

Not super awesome. Went in because of a infected wounds. was quickly seen by a Dr. who was in and out of the room in about 2 minutes. Pink nurse lady then started to follow Dr Jackrabbit's instructions, and took out half of the stitches, then ran away to another patient. Blue medical assistant lady took over and sucked at taking out the remaining stitches. Blue medical lady then cleaned the wounds that were NOT infected severely while almost ignoring the wound that was infected. Blue medical assistant lady went away to cough into her arm at a computer. Really. Pink nurse lady came back and said I was all done, I talked her into giving me some gauze and a tube of medical soap so I could clean out the actually infected wound myself at home. If you have a choice go to St. Alphs.

I had a really good experience tonight, and the staff was very very professional and kind. There's very few moments where I worry about my health, and tonight was one of them. Each person I encountered was super nice and very professional. I really appreciated that very much! Thank you!

The quality of medical care was great, but their billing department is awful.

My daughter has been in to see a doctor twice. The first time I took her, the second time my husband took her. Now they are telling me that even though we are married and live together they cannot combine the bills (even though it's the same patient and we are both giving permission to combine them). So that means I have to set up 2 separate payment plans and pay a minimum payment on EACH payment plan. Their answer to my distress? I'm sorry, it's our policy....

VERY disappointed with St. Luke's during Covid restrictions! My dad had open heart surgery, since he's got 5 children and we can't visit we wanted to send him some cookies. The delivery lady showed up at 7pm (we wanted him to get them for an evening treat) the hospital not only stopped her from going in to deliver, they refused to take them from her and have them delivered to his room.
My dad is 75 years old, this is his first major surgery and he was pretty scared (although he wouldn't let us know) and all we could do was drop him off at the front door. You'd think extra care could be taken for deliveries during this time when visitation is so restricted.

My son was recently in the ER due to a broken wrist. The staff in the ER were awesome at making Landyn feel comfortable and trying to make light of the situation. Even though it took a few times to get his IV in they still were great. He ended up having to have surgery and it was no surprise that the greatness was extended to the surgical staff as well. Thank you St. Lukes for taking such good care of my baby!!!

Stay away from this place. They treated us w/ such unfairness and disrespect & I truly believe our son is no longer w/us due to their neglect & NOT LISTENING misdiagnosing etc

Three of our four children were born here, and we've had great experiences each time. From the tours they give before you're ready to come deliver your baby, to the passionate, sympathetic, highly-adept staff, to the convenient and comfortable facilities, St. Luke's Boise is a fantastic hospital.

Thank you so very much to all the nurses and doctor's who took good care of me. I was admitted yesterday morning and had to go in for surgery that same evening. I was so scared and my anxiety was sky high! But I was blessed to have been under the care of these amazing and understanding people. I was in room 6005, my nurses Hannah, Karina, Lupe and Rachel were just the absolute best! Thank you St. Luke's!

I consistently hear multiple complaints regarding poor management of their employees. It apears that many management staff care more who smiles at them than they care regarding the healthcare of their employees. Let's create a more professional staff relationship there. Where is the Board? Where is the CEO?

This room was disgusting that my daughter was put in for a hospital this is ridiculous and the doctor is ordering tons of tests while treating her like nothing is wrong with her DO NOT COME TO THIS HOSPITAL she has left my daughter in pain for 2 hours not seeming to care minimizing her pain probably think she is drug seeking which she is only 20 and had a child 8 weeks ago

If someone tells you Hospital food is Bad they have never been to St. Luke's in Boise. The food is Awesome & Inexpensive. Stop buy & give it a try you will not be disappointed.

Been using this hospital since I moved to Boise 6 years ago. There are downsides as with every hospital, but it is on a personal nursing level rather than the hospital as a whole. The hospital itself has worked well with our insurance and my family. I was seen at St. Al's ONE time, and was highly disappointed with them. Never again will I be seen there.

I have been experiencing billing problems with Saint Lukes. I see a Cardiologist at their St. Luke's Idaho Cardiology Associates in Meridian, Idaho. I have had 5 visits since April of last year. Each time I see a different provider. (I don't care for that.) The last two times the providers they had me see weren't covered by my insurance. They know who my carrier is. The first out of service provider is actually contracted to provide service in Nampa but not Meridian. Saint Lukes won't correct that problem and wants me to pay the bill. The second provider they had me see wasn't contracted to provide service at any of their locations even though he was shown as a St Lukes health care partner. I contacted their billing department and the Vice President of the billing cycle with no luck. Be very aware of the providers you see. Double check with your insurance before hand to verify coverage. Saint Lukes will not help you to correct deficiencies within their system

These people are the worst, the most incompetent, lazy, contradicting, and asinine professionals EVER. NEVER GO HERE! THEY DON T KNOW ANYTHING OR CARE ABOUT ANYONE. Dr. Wells did a surgery on my boyfriend 6 months ago and completely botched it up! Enough so, that the surgery took twice as long, because he had to take everything out and put it back in again -and did so wrong. Now my boyfriend is seeing a private knee specialist, ankle/foot specialist, and is having to go to pain management because he needs to get everything taken out again -which will be a huge process, because he developed a rare pain disease.

If you have the option, just save yourself a HUGE headache and heartache and go somewhere else. These people are the WORST!

This is my third encounter with Luke s (1. Best friend, 2. Older sister, 3. Boyfriend) and it seems to be worse each time.
A COMPLETE lack of urgency and communication, ex: appointment scheduling, type of prescriptions (dosage, location, or not even being transferred over), constant contradictions with nurses/doctors/and surgeons regarding before and after care, what to look for, what to expect, etc.
It has been almost a month dealing with these people and I can not express the amount of added on stress they have contributed. It seems like we have received little to no answers, they don t know enough about anything to discuss in the appointments and our calls lead to answering machines with no call back, constant ringing, or just get dropped.
We were warned by multiple people of these experiences after the ambulance dropped him off there, and unfortunately we didn t have a better one.

I wish he would have chosen Saint Als, I have had nothing but great experiences there, and I know he would have as well.

So I have blood coming out of both ends and dizzy and having chest pains. And only my right foot swollen. So I go to st lks Boise, next to my surgeon just in case.
Dr looks at my chart does NOT ask me anything about my health background and decides with the nurse, outside my door where I can hear them, that I am a drug seeker. Dr did not touch my foot or even look at. The only thing she did was check for rectal bleeding. Did not check my stomach or anything else.
Therefore the nurse got snobbish and made close to rude comments about all the scar tissue in my veins. They run blood work and chest X-ray's. Never saw nurse again till I was discharged by Dr. Nothing for my neausa, nothing for pain (if I was a drug seeker I could understand this one), but not even fluids?? The nurse said that she would check on neausa meds...but I never saw her again. Then when she does come, Cuase I waited 30 mins after Dr discharge me, I decided to start unhooking stuff except for the iv,cuz I had been patient with them being that way for too long. The nurse says where are you going? I don't have papers yet. More like she did not check!! So pissed off. Glad I was having huge blood loss or severe bleed or something like sugars dropping. They wouldn't have believed me then either!! Grrrrrrr!

I was life flighted to St. Lukes because my liver was bleeding internally. I had one foot in the grave and one on a bananna peel. I was admitted to the icu and promptly treated. Stayed there for a week and got better. The nursing staff was awesome. Always helpful and eager to get you anything you need. The doctors kept me in touch and up to date. As far as hospital stays go, this was top notch. If you had a bad experience with the nursing staff, you probably had a bad attitude towards them and weren't treating them with respect.

This was my first time being hospitalized here. I cannot begin to say how amazing all the nurses and doctor's are. I was there for 5 days and the whole time they went above and beyond. They not only helped me recover, they helped my preemie daughter adjust to living and breathing. I appreciate everything they did, and the way they did it. They care, but they also treat you with respect and they are very professional. I won't be going to a different hospital if I can help it. They are the best!

I'm going to give them 3 stars because Dr. Harrison did a great job and the night shift nurses were awesome. Unfortunately, after my procedure I was in the care Dr. Osenbach and PA Kerri. Kerri got her underwear in a bunch when we (my husband and I) explained to her that my catheter needed to stay longer. We went back and forth with them over the catheter so we decided that I would take it out and see how things went (according to Kerry this was her original idea) and of course I was still retaining. Then I spent the whole next day struggling to get pain under control. I got to a point where I told them to go look up what my last doctor gave me because it worked. Finally, on Sunday they managed to get the right pain meds on board and I was starting to feel pretty good. Kerri comes in and basically says I've stayed a day longer than most people who had this procedure done stay and I either need to leave with the catheter in or without it but I needed to leave. Truthfully, I'm not even writing down every instance that happened the last 2 1/2 days since this post is getting to long but there were other issues with Dr Osenbach and a day shift nurse as well.
I've been a patient at St. Lukes Merdian for years and have never been treated this poorly. Down Town location is not the place to put yourself or anyone you care for.

I have always like ST Luke's, this last experience with my mom visit to the ER was very frustrating! We got checked back around 1:30 , she was seen for a blood clot in her portal vein and was having extreme abdominal pain and nausea. One nurse came in to check her blood pressure around 2:30 and was rude, and that was it! Left the room! We asked three separate times for nausea medication. None was given until 5:45 when they discharge her! I will still go to ST Luke's when needed but just because you are having a bad or busy day, don't take it out on the pt's, that is what you are there for! I'll update my start status according to our next visit.

Fraudulent charges, did absolutely nothing for the wife, Bill has items never used, did not even finish check in and was told there was nothing they could do, charges over 500$. No signature becouse no service was provided. This is why our healthcare is under fire

Just had my father in law admitted here for a surgery and the care was good up until one of the nurses who was supposed to be helping our family member had a terrible attitude. My father in law used the button to notify the nurses he was in pain but they just turned off the alarm and didn't send anyone to his room to help him. He was also supposed to be meeting a goal for walking around the unit with a nurse since he had a pretty critical surgery. However he could not meet that goal because the nurses were not coming to assist him. At one point we were visiting with him and we had extra family visiting as well. The aforementioned nurse with the terrible attitude was in the room and made him get out of bed to take a walk because he was not meeting his goals. The reason he wasn't meeting them was because no nurses were coming to help him. One of us asked to speak with someone about what was going on. We informed them what had been going on and expressed our concerns. About 15 minutes later we were asked to leave because of concerns with running low on supplies since my father was in isolation and we needed to dress in a gown and put on gloves to enter his room. That may have been the case and we respectfully acknowledged their request but it was kind of suspect that right after we asked to speak with someone we were informed we had to leave. We just want the best for our fathers health and for future patients that are admitted here.

I was looking for a black family practice doctor but I could not find one.

My poor sister just had an emergency c section, was moved from her new mother suite to a small dinky room without space for her husband, ON TOP OF THAT HER BABY IS IN THE NICU! Be better!

My brother was brought to St Luke's in Boise from St Luke's in Twin Falls by ambulance.The care he has received at both locations is warm and caring. They show their concern. And nobody is ever to busy to answer our questions or even point us in the right direction when needed. Great staff!

I have had nothing short of great care through St. Lukes hospital. HOWEVER, their clinics (urgent care and primary providers) are horrible!!

Great place for delivering babies ... And specially with the team of the woman's clinic next to the hospital

I took my wife in because she had a STROKE. I just ask for help to get her into a wheel chair because she couldn't move. Instead, a young RN came out to the car an started asking her questions. I told him 'she cant talk sh had a stroke, just help me get her into the wheelchair. He ignored me, and asked her if she could help move her legs and she couldn't. Again I toled him she cant, she's had a stoke, Help me get her in to t he wheel chair. I looked up and he punched her in the chest, drive hist fist down until her chest collapsed and her eyes bugged out. When I saw the pain in her eyes, I lost it and pushed him out of the car, in the process I punched him
We then argued, and he went and got someone to help him get her into the wheelchair and took her inside. She hurt for a week after that. His pride was hurt, & I went court charged for battery. Will not go back to the downtown St. Lukes.

Great care from all of their staff. They all seemed to care for your quick recovery and are very friendly. The food is pretty good and its fast being delivered. It is also a very clean hospital and they try to make your experience as easy as possible.

The staff is their big plus, everyone ask about you and they will take the time to get to know you and help you make the best of a bad situation.

I can not say enough about St Lukes, My Mom who is 93 had a Stroke friday evening, she was first taken to Nampa St Lukes where everyone was great and played a huge part in saving her life, she was then taken to Boise where the rest of the clots were removed, I wish I could remember the surgeons name because he was awesome, today she got a pacemaker, The doctors, all of them have been great, they call me and give me updates, daily, the nurses, all of the staff are great, very kind and caring, My Mom is doing great because of all of these people, thank you all.

Received a bill from St. Luke's, where I have NEVER been a patient. There billing department is unprofessional. They will call you and demand your personal information that they do not need or have a right to. I finally got them to realize that they were billing the wrong person and apologize for THEIR error. The problem is this has happened several times over the last 30 years usually with billing my insurance too. GET YOUR ACT TOGETHER.

Referral service has been horrible. My son sat in a soft cast for two extra weeks waiting on his referral. My last two appointments, I have sat in the waiting area for over an hour trying to verify referral as it was sent to Tricare with wrong verbiage or the wrong request. Would like to speak with a supervisor on this issue.

Had to go to the ER for a dental emergency and the doctor saw me in a rush. She didn t really explained much and I felt like I was asking too many questions. Would of like for her to have taken her time and been thorough with the procedures they administered. This was my first time at the ER and was not what I expected since this entire town is known for their kindness and pleasurable people. Hope they treat their next patient better.

I think the St. is short for stealing. Go here if you want to see how quickly they can run up a bill and then throw you under the bus collecting it. Don't be fooled by that community neighbor stuff.

When I had my daughter all the nurses I delt with were nice and professional but my overall doctor was only at a few of my appointments and they have rescheduled my wellness check for after I had my daughter so many times I still haven't been to the doctor it was supposed to be December 12th which is way to late considering I had my daughter in August. And now they want to reschedule my appointment again which was the last straw for me. I would recommend finding a doctor that actually cares about your health instead of taking all these days off for vacation and not caring about the health of their patients. Will not be visiting this hospital anymore. Also the billing department made so many mistakes trying to bill me when I had Medicaid I had to go in there 3 times to get their mistakes fixed. They only care about the paitents who they will be making the most money off of if you have Medicaid they could care less about seeing you so I recommend stay away from this hospital

We have been to 4 different emergency rooms in the last four months and this was the worst. WE FELT LIKE WE WERE A BOTHER. We went to the emergency room Saturday with my sister who has a history of c/diff. We got there as 4:00pm and My sister got a room at 11:45pm.
Once in the emergency room I asked the nurse if she could have a blanket and was told they don t have any. Hmm.
We had brought our own so she had something. Waited another half hour and the nurse came in and started an I V, blood pressure etc. finally got nausea and pain meds. Then no one came back for over an hour. Meds started to where off had to go find a nurse. This went on and on. No one came to ck on her we had to keep finding help. At 11:00pm the doctor came in and said she would be staying. We started to notice it got quite out side her room so I went out to see. All the lights in the other rooms were off and the nurse station was dark. I had to find someone to ask what was happening. He came in my sisters room and pushed the call button and a women appeared I asked if she was our nurse and she said kind of. It was then we were told transport was coming.

Spouse was in the ER and admitted for care with what ended up being a heart attack. Care was wonderful. The only reason it isn't 5 stars is because of the staff conversations we overheard. For 2 1/2 hours in the ER we listened to multiple staff talk about their drinking and it was continuous the entire time! All i could think is we are being billed for staff to socialize. The next day we listened to cleaning staff sitting outside my spouse's room discuss work issues for 30 minutes. Yes employees will have social and work conversations, but discretion is important. How about using a break room or one of the many empty offices, consulting, conference rooms we walked by in the hallways. Because this happened multiple times it is apparent a culture change needs to occur. Customers/patients should not be hearing these conversations!

Seems like they bought the city and get to do whatever they want. Even take whole entire streets! Ive used them once...man that was a lot of money for some antibiotics!
They not only are taking Jefferson they also took a lane of Idaho St. So they just keep making it harder to get to work in the am. They pretty much have lost most of the communities support.
It will be interesting to see what comes of these hospitals that have been in crazy expansion mode once Obamacare money shrivels up. Might want to rethink your expansion St Lukes, the free lunch is soon to be drying up.

Great staff in the Nuclear Medicine Dept. Thank you for taking such good care of me.

Organized, together and pro patient.
What a fantastic experience we had while my daughter was giving birth to my first grand child.
All staff were excellent mannered
And I cannot say enough Thank yous!
D.Barnett Jefferson city, Missouri

They saved my life back in 7-2014. I had Septic Shock. Amazing doctor's & nurse's.

I cut my nose open an hour and a half before a flight I had to take at 6:50am and needed stitches. I arrived at St Luke s at 20 minutes to 6:00. They all said they would hurry but couldn t promise I would make my flight. They had me out in 20 minutes, and I just made my flight. Also, when I arrived at the airport, there was a long line and I had 20 minutes to get through it and board. I explained my situation to some of the people in line and everyone let me go in front of them, including the wife of the doctor who stitched me. I love St Luke s and Boise. People are so nice!

I had a fine birth experience but a horrible - nightmare experience with billing. Lost payments, poor customer service, unwilling to work with me, long waits on phone calls, etc. Never again!!!!

If you call the phone numbers on the statement for Boise, you CANNOT get anyone, you get a recording that once in a while lets you leave a message, but you NEVER receive a return call ! If you choose to write a letter to the address on statement you NEVER receive an answer! If you decide to send a payment you can afford with a note attached, you NEVER get a response ! The phone numbers on the statement DO NOT MATCH the one on the computer, but the one on the computer does get a real person. I finally decided that any info I received either from the statement or the computer was very unhelpful to say the least ! I finally got back on the computer and decided how to reach this address, and here I am. On the other hand St Lukes Hospitals or just all their medical facilitys are the best for Emergancy's, Surgerys, and just all around care plus the caring for their patients ! The Stars at the top do not include the finance Dept as it needs Major Surgery itself !

Scheduled my best friend for medical induction at 7 a.m. 3 unprofessional and rude nurses told us that don't have enough staff, they don't have enough rooms, and Dr Fealko did not even show up. RN Kelly Rios (she stated she is head of department) proceeded to tell us that they cannot handle many patients and will have a different doctor or midwife (neither have dealt with the pregnancy or met the mom-to-be) to deliver since the doctor has vacation; family in town. How the hell can they expand when they cannot handle the facility they have?????? This hospital is a disgrace to our community!

Do not like St Luke's they abuse the children and leave bruses on them they give kids money wen they shouldn't cause the kid can't have any cause he eats everything they yelled at the mother and wrote things in the chart that was not true they kept my son in there for 2 weeks without finds ng something wrong then they looked. They called Heath and welfare on the mother cause her son has a lot of medical issues they didn't want to treat so told them it was the mother even tho she did everything for her son and followed doctors orders.

The care was excellent but our final bill was $15,000 for a non-complication vaginal birth which I find astounding.

During my whole health scare with my spontaneous phnuemothroax, The whole saint lukes staff was phenomenal. They were kind, informative, and even when i had to get my surgery i felt like was treated and taken care of spectacularly by the nursing staff. The only complaint i would have would be the emergency room never seemed very busy but they were always in to much of a rush. Not explaining anything to me or my girlfriend during a very scary and painful time for myself.

Went to the emergency room for a bad ear infection. I asked how long until I would be see and was told immediately. They checked me in and 2 hours later I still had not seen a doctor or even a nurse. I advised the receptionist I was leaving as I couldn t stay there all day. They then sent me a bill for $275 that they will not reverse.

My Dad was admitted and physical therapy was to busy to come see him. And his nurses told him he wasn't that special. Sounds like to me they need to work on their bedside manner.

Recently I had brain surgery there and every staff member I interacted with was professional and sympathetic. The facility looked state of the art.

My doctor Dr. Duckworth was amazing. He made the pain from my trigeminal neuralgia go away. Then the staff on 9 East were sympathetic and caring. I truly believe the nursing staff there are the reason I got me back on my feet.

Nurses have there head up their butts and don t care about the father at all

Came in for a scheduled induction, just for the snooty nurse to tell me they don't have enough rooms to get me in or even enough nurses on duty. What is the point of expanding if your not prepared for the patients you have coming in already. Very disappointed and discouraged at this hospital.

If it wasn't for St Luke's I wouldn't be here today
Great service and careing people
Thank you for giving me a second life. Juan

My husband and I had the worst experiences in the ER and with some doctors. My husband had major heart damage/failure because they let him lie around for at least an hour during a heart attack, which was very apparent, until I demanded to get a doctor in there...unbelievable the incompetence. We could have actually sued, but didn t want the extra stress. We are from Kansas City, where the health care is excellent. The health care in this area is the worst we have ever seen, and with the influx of people it will get worse!
The morning radio said very few doctors per capita here. We ve decided the healthcare is so bad, we are actually moving back to Kansas City. My husband would not have his heart failure now if they would have acted appropriately. I would try St. Al s.

When an emergency arises at 2am, trust that the ER at Meridian Saint Luke s will take care of you. From the minute of waddling through the ER doors to the final transport in an ambulance (those guys were so great as well) to Boise Saint Luke s - the service was incredible. Imagine being in excruciating pain and not wanting to worry about anything else than feeling better. With the amazing staff at St Luke s you have nothing more to worry about, other than the baby you re carrying and your health. Quick response time, appropriate care provided, and excellent knowledgeable professionalism from everyone involved with my care. They made quick responses to eliminate probable causes of my symptoms and decided the best plan of care. I compliment each and every St Luke's staff I ran across that night and into the morning at Boise St Luke s. I wish I could personally thank each and every one of them for making the experience as pleasant as possible, even while experiencing some of the worst pain imaginable. The staff nurses were absolutely sweet and so caring. I hope to run across them again following delivery next year. I feel better today and am on the mend because of the excellent service from St Luke s Idaho. I wish I could express in words the amount of gratitude. Thank you all so much!!!

They took great care of us for the births of all three of our kids. Really nice staff and a clean and warm environment.

Excellent healthcare and caring staff. Accommodating and sincere.

My first time here as a patient. Not bad. The nurses were helpful but not friendly. Only one seemed like he liked his job on this particular day. I do feel like I got excellent medical care.

First, they charged me for blood work that I did not approve of (i.e. I told them that I was not sexually active, & they still gave me a pregnancy test). Secondly, they are unwilling to work with me to reduce the cost of the medical bill. At the time I had my blood work done, they promised me they could waive my bill. I am currently unemployed, & have no insurance, & all of my spending if out of pocket & from savings (At the time I was also receiving money from my grandmother, who also passed a month after I had the blood work done). They then said after the fact that they can not reduce the bill because I can not supply them with my income tax (I don't work, so I can't supply them with it). Margaret, in charge of billing, refuses to call me back to work something out with me. It has been almost a year, & I keep getting the run around of playing telephone (I always call them, & yet they never call me), getting bills in the mail monthly that I simply can not pay for, & making decisions on my behave without even consulting me! Very unprofessional, & I feel emotionally violated by their behavior towards me. Sadly I have heard other people have similar issues with St Luke's. Choose another hospital, who actually cares for people.

EDIT: Now I am homeless, but my room mate still gets my mail for me. St Lukes has now transferred my case to a debt collector (way to make it easier for me to get back on my feet). They still refuse to see me in the office to help me out.

I came to St. Luke's while visiting my sister for Christmas because I was having feelings of dizziness and disorientation. The nurse practitioner that saw me was very frigid and didn't seem like she was happy to be there at all. After a very brief conversation with me about my medical history, a standard blood panel and urinalysis, I was told that I was "probably" just dehydrated and sent home. I had also taken extra special care upon check in to make sure that they took my insurance and was told I would be fully covered, only to find a few weeks later that I had a medical bill for over $200. The two stars they get is due to the fact that it was clean, and the lower-level staff members were nice.

This place charges exorbitantly high for their services! We had our newborn daughter transferred to St Luke's so she could get a g-tube placed since Pocatello or Idaho falls can't do it. Well after the surgery Dr. Klima told us that we had to come back up to Boise to do her first g-tube replacement. We told him we had someone down here in Pocatello that could do it but Klima was being very persistent so we just told him ok (big mistake on our part). We had to take 2 days off of work for this appointment since it's a 4hr drive up there and back. The g-tube change only took all of 7 mins to do and we were on our way. Fast forward 4 months we get a bill for $1,040 from Dr Klima/St Luke's for her g-tube change! Insurance covered all but $270 but I'm furious that they charged that much! And to top it off they won't even work with me on my bill! My Dr here in Pocatello just did her 2nd g-tube change for just a Drs visit which is only a $10 copay from us! She literally just did the exact same thing as Klimas' nurse practitioner did for so much less! I can't believe Dr Klima and St Luke's would charge that much! Bunch of thieves!

Working at evs house keeping dont recommended.
1. If you have a boyfriend or husband watch out for manger becca She will abuse the phone usage and text them nasty pictures and nasty words. never did I say anything.
HR doesn't know about this.
2. DRAMA . management is poor with drama that happens. Just because someone is higher then you doesn't mean they need to sit around and not do their job.
3. For having legit accused about calling in they dont take serious even if its health issues or family related.
4. Working in the night sometimes you over sleep but if you call in and let them know what's going on they still don't care.
OVERALL POOR MANAGEMENT

I wouldn't recommend any other hospital other then Saint Lukes Boise. All the nurses were amazing and they even sent us a card with some signatures even tho there were 18 woman giving birth that day they made the time to send us a card, they were amazing to me and my wife.

I had to go to the ER. The nurses and everyone back in ER were nice and caring. It was the best experience I have ever had considering the circumstances. Keep up the great work. You are truly appreciated.

3 stars because I mainly have great service here at the place I was born at.
However, when your loved one is screaming through the night regardless of tooth pain and these doctors not being dentist, I called ahead to make sure this specific pain was treatable for emergency so he could get pain meds ASAP. Sure is! The man said and I even asked if it could be billed under me and he said yes it can if I was with him.
We rushed to the emergency room and waited 30 minutes for a empty room while my boyfriend is shaking, pulsing, red and getting a fever from this level 11 pain.
The nurse was very rude and not sympathetic at all, I didn t pay attention to her name but more of her actions. First she said he had a canker sore, on top of the MAIN reason we came, tooth ache. So great, he s got added pain on top of his eye pain as well.
Instead of emergent care to get him pain medicine asap, we were gave a big shrug and said there s nothing we can do, just deal with it and go to the dentist. Here s some numbing gel.
I have no money at all and I had to rush in a panic and tears all the way here just to watch a very disrespectful and unprofessional service for someone in excruciating pain.
I was treated at a hospital at St Al s prior night & let me say, the service there was wonderful to make sure I was better and NOT suffering. I was way more impressed. I hope you do better St Luke s.

Can't thank them enough for saving wife and baby great staff. Amazing !!!!!!!!

The nurses here are wonderful. They always treat my mom so well.

Got in quick, had great friendly staff! ER was a great experience then even with my surgery few weeks later was the same. They were all so nice, made sure I was okay and gave me everything I needed.

Charged $2k for an xray and heartburn medicine, nor did they address the pain.

In June of 2017 I felt my hip replacement of 2010 SNAP. I went by Ambulance to St Luke's in Boise- for 4 months kept going back but All docs I saw kept saying nothing's wrong with your hip-your just "drug seeking" even tho I never even asked. After 4 months of pure HELL, my pain Dr said she could tell how much pain I was in so she sent me to a orthopedic surgeon that she knewto get a true opinion-well when he put the xray up on lit board even I could see the problem. My hip replacement hardware was indeed broken and as if that wasn't enough, the ball part of the joint hardware was upside down- St Luke's Boise DOCS SHOULD EITHER GET GLASSES OR GO BACK TO MEDICAL SCHOOL CAUSE THEY MADE ME GO THRU 4 MONTHS OF HELL. ANYWAY THE DR who did the surgery was great and fixed my hip even better than the original replacement By the way he was a St Als doc. For that reason -what st lukes put me thru by ignoring me I will not go to Boise St Luke's as long as I have a choice.

my review is 100% directed at the billing practices and costs of this place. i went in about 6 weeks ago due to a debilitating migraine...after vomiting for 3 hours i gave up and had my boyfriend take me to the ER. i waited in the lobby for 45 minutes, puking into the trash can from my bathroom. when i finally got taken back, i was given an IV with fluids and a "migraine cocktail" consisting of benadryl, zofran and a sedative. i slept for about 45 minutes and was sent home after less than one hour actually being treated. today i got the bill: almost $1300! lucky for me, i had insurance this time so i'm only responsible for a mere $500. yeah...how the hell do you expect people to pay for this? i had to go in for the same thing last year and will be paying that $1500 bill for the next three years, 2 of those years at 8% interest. now add this one on and my choices are now to buy groceries or pay you. i tried to get some of my last bill reduced but the billing "counselor" i spoke with could not have been more condescending or unhelpful. i'm going to try calling again to see if anyone is willing to help me with this next bill because i'll be paying these off for the better part of the next decade when you factor in your lovely interest rates. i will say that the doctors and nurses i've seen have been exemplary and i in no way direct any of this anger toward them. you guys are supposed to help people, not profit off of their illnesses. do better!

Was in severe pain from a migraine took them a hour and half to get a few pills that wouldn't work anyway. Than took hour for them to release me after i told them i wanted to leave

My Dad was flown to this hospital & received great care. It was a tough time because he passed away. But from the ER, to the MICU, to the 7th floor we received great care & they were very compassionate with the family. A huge shout out to RN Maddison, & CNA Cathy from the 7th floor. They were wonderful.

I love this hospital, they do understand people s situation and work with them

I had surgery here not too long ago and received excellent care. I highly recommend the St. Luke's health system. My care at both the Meridian and Boise locations was outstanding.

This hospital used to be great. I had horrible doctors previously who never looked into my daughters medical conditions until st Luke's did a year and a half ago. Now, however, things have changed. Dr. Foy with the neurology team has refused to give a 6 year old epileptic patient her medication and continued to call me, her mother, a liar in the same conversation of telling me her test results confirm the epilepsy. Dr. Flynn with endocrinology refused a prescription refill for growth hormone shots until she can be seen and that's not until September. Which September is the magic number for all medical areas it seems like. The Nampa location told me that my extremely ill baby had a cold and refused medical care, the next day she was hospitalized for a week with pneumonia. This hospital is ridiculous, no one works together, they all have biases against patients with no health care or if they are on Medicaid. They also fired a friend of mine a job with a certified letter For being gay. I'm tired as a parent with a child with needs, having to fight the one place that is supposed to make life a bit easier for her.

The staff is amazing...dealing with the billing department is a nightmare!

St. Lukes is an absolute joke of a hospital manaent wise. They are horrible to their staff, do not communicate or help in any way possible and every time I called for billing help I was told a manager would call back within 24 hours and they never did. My wife works for them as an RN and when she went on maternatiy she had no help as to what needs to be done to cover our new daughter, she was hassled by billing while we were still in the hospital, and now they are saying our daughter wasn't added to our policy which is through them, and we have to pay out of pocket for her birth. They say we were passed the 60 day threshold even though it was there fault by delaying helping us saying they would call back and never would. I would be upset with the service even without my wife being an employee and having our insurance through them but the fact the treat their own staff they way we were treated is pathetic! I can't wait for a new hospital to come to twin!

E.R. and Social Services: A depressed family member spends nine years holed up in room, sleeps for days, awake for days, won't shower for months, hasn't even cleaned room in the nine years been in there, won't socialize, etc. ... finally has violent outburst and threatens to harm us then finally to kill himself. Only six minutes spent with him in the E.R. and they send him home saying he wasn't suicidal, just depressed, and that he just needs to see regular doctor for anti-depressant. His mother was bipolar and same things happened and she was dangerously abusive -- right before she actually did try to take her own life. If someone threatens suicide ... take it seriously! They wouldn't even keep him for observation! Six minutes in the room and sends him home! They obviously don't care and probably hope they'll do it thus not become a burden to society. Anything happens to us or if he does try to kill himself ... going to be lawsuit city!