Nikki Bergman

Review of St. luke's health system

my review is 100% directed at the billing practice...

my review is 100% directed at the billing practices and costs of this place. i went in about 6 weeks ago due to a debilitating migraine...after vomiting for 3 hours i gave up and had my boyfriend take me to the ER. i waited in the lobby for 45 minutes, puking into the trash can from my bathroom. when i finally got taken back, i was given an IV with fluids and a "migraine cocktail" consisting of benadryl, zofran and a sedative. i slept for about 45 minutes and was sent home after less than one hour actually being treated. today i got the bill: almost $1300! lucky for me, i had insurance this time so i'm only responsible for a mere $500. yeah...how the hell do you expect people to pay for this? i had to go in for the same thing last year and will be paying that $1500 bill for the next three years, 2 of those years at 8% interest. now add this one on and my choices are now to buy groceries or pay you. i tried to get some of my last bill reduced but the billing "counselor" i spoke with could not have been more condescending or unhelpful. i'm going to try calling again to see if anyone is willing to help me with this next bill because i'll be paying these off for the better part of the next decade when you factor in your lovely interest rates. i will say that the doctors and nurses i've seen have been exemplary and i in no way direct any of this anger toward them. you guys are supposed to help people, not profit off of their illnesses. do better!