Came in for flu symptoms and we where here for 3 hours for maybe 30 minutes of interaction. We waited with the monitors attached but off for 45 minutes and no one would come in despite asking. If you want to waste your time come here.
Tried to send flowers to a friend and the gift shop said we are not delivering flowers or anything to rooms. That is redicouls how do you send something to someone that needs a pick me up. Never herd of a hospital doing that. Poor customer service.
I was in intensive care unit and they were wonderful saved my life. Best hospital I have been in.
1 star. Would never recommend. I would much rather be seen at st als before st Luke's. Very negligent. I have several encounters on how truly negligent they are.
I've went in for chest pain and my very own heart rate was less than 50 beats per minute and when i told the nurse that was when my chest was hurting and monitors were ringing, she turned them off so they'd stop beeping. Didn't ever receive proper help nor a real diagnosis on what was happening.
I've also had to go in for my c section and I hemorrhaged and no one told any of my family nor myself (I actually saw it in my paperwork months later). I was told to walk around the room immediately after surgery and when i sat up I said I was too dizzy to get up and walk they continued to say it was normal and I HAD TO. After i had this surgery i was pale (it was known i was already anemic even prior to my baby) This is when I fell because their negligence of getting me blood sooner. I finally received a blood transfusion DAYS LATER. The lady when i wanted to talk to MY ACTUAL DOCTOR said she was my doctor now and she was going to go about me "her way". She had horrible bedside manner. and honestly I recommend st als when asked which is better between the two. I very well was on the edge of death and not one single staff member told anyone about what had happened. Also after my baby was born they didn't do their part and send in the papers regarding my child and i had to go through many many hoops a year later because they failed to do many things.
Fantastic Doctors and staff! Saved my life.
Thanks
Bad .. Really Bad Experience at Saint Lukes Hospital .. 3-11-2013
In Room overnight after surgury called attending nurse for really bad cough and severe pain "Level 7" It took HER Over One Hour to get me medicine ( 72 Minutes).. She Even LIED To Me about this experience as she told me one thing, but a co-worker Confided in me a TOTALLY Different account of this. Patient Relations Dept Were "Curtious" in their investigation and agreed that my treament was Truly Sub-Par .. When Asked what they could do I told them to Reduce my overninght bill as I Certainly did NOT Get $1570 in Quality Treatment .. They Said NO Reduction in my Bill .. Too Bad Too Sad ... I am Now Searching for EVERY REVIEW Site avaialble to tell this Story .. I don't get mad very often, But this is why our medical system is going to Hell ..$1570 for Overnight Stay and
They Treated me like I didn't matter ... Sorry for my Rant .. But I just have to tell others .. THumbs Down for Saint Lukes :(
This is the THIRD TIME they have removed my review from google, this place is horrible, the nurses do not treat you with compassion here, especially the male nurses. Worst experience I have ever had in health care. You can remove my review again but I ll just post it again. I went here and therefore am entitled to leave a review to let people know how poorly they treat people. WORST ER EVER!!!!!
If I could give zero stars I would.
My daughter just had emergency surgery yesterday. Today they moved her to the other side of the hospital with no place for her husband to sleep or to stay with their child in the NICU. Shame on you!!!!
August 2018
My husband had back surgery at St Luke's and I had to drag him out of there to come home! Surgery day was extremely organized and the staff kept the family very informed. The tracking monitors in the waiting room were great. Best nurses and health care we have ever seen! Everyone was so friendly, helpful and caring. The nursing staff went above and beyond to make my husband comfortable as the pain from back surgery was intense. If we have to choose a hospital again it will be St Luke's! Thank you!
Got mixed with a "director" named to Roman D. That guy is a joke. Worst experience ever.
Having been born in St. Luke's Hospital, and also using their great healthcare system alike, I can honestly say that this place is among the best...
Especially in the Boise area/ Treasure Valley!
Long story, still very sick (they did nothing to help me), I will update this once feeling better.
Well im still alive so that is pretty good i suppose.
Last week I was taken to the Emergency Room and then admitted into the hospital. I was placed on the 7th floor and had the most rewarding, caring, kind and efficient care. I cannot thank the incredible staff of nurses and Dr. Balinger enough. The staff should have at least 10 stars as a rating..
1st room was the size of a closet. There was 1 pillow, no blankets, towels, robes and the nurse was lazy. There isn't a place to get coffee, tea and water fir family...unless you ask a nurse for it.
My daughter had to buzz several times for pain to even be addressed. She got so used to this day nurse that she was not even upset when her iv alarmed for 45 min. My daughter was the only patient in the entire back of the building...and not a priority to this nurse. Charge nurse helped change day nurse and room...what a difference! The rest of the staff were awesome. Now, it's taken an additional 2 hrs just to discharge.
St. Lukes is no longer my first choice.
We rode in on the ambulance and the doctors did great!!
I am very happy with St,Luke hospital they meet all my needs the staff were very good to me, when my nephew was here and now is my son. The staff are always smiling and they take care of my love one like is there own.
The staff are amazing! They take you seriously, even when the cause of your problem isn t immediately apparent. Unlike St Alphonsus, where they automatically assume I m making up symptoms. St Luke s is by far the better choice of hospital in the treasure valley
Took them over an hour to get my discharge papers and they kept me connected to the machine for an hour longer than needed I do not appreciate being ignored for almost 2 hours lazy staff
I love all of my doctors and providers through st Lukes. 4 stars due to bad experiences with nurses when recovering from surgery and my child's birth.
First thing first, I had a wonderful wonderful experience with the nurses and doctors. My son was born at 32 weeks and spent time in the NICU. It wasn't the experience I had wanted with him being my first child but we survived and while he was in the hospital it was an okay experience under the circumstances. I'm being discharged and while the nurse is running through this and that for me, my husband is giving our insurance information. A couple months pass and we start getting these ridiculously huge bills 100,000+$ and I call asking what the heck, we have insurance... I then have to give then the information AGAIN! I get a call from the anesthesiologist, wanting to know if I can pay my 3000+$ bill with a credit card because insurance isn't paying it, because they have the wrong insurance information, so I give them that information AGAIN! Then today I get a call (4/19/16) stating that my insurance information is invalid. I ask them for the intimation and it's from 5 years ago. So I have to give then the information yet AGAIN!! I'm so sick and tired of dealing with these clowns!! I will never ever ever again have a child at St. Luke's, NEVER!!!! Which is sad because the staff was wonderful but seriously not worth all this hassle!!!
5 stars for SICU staff and 9th floor staff, Dr. Grams and Dr. Orchard. If I could give them 10 stars, I would. Thank you to St. Luke's Boise.
The staff in the ER are awsome, they dont make you wait, specially when you are in pain.
I was there for back surgery on 7/2/20. Some of the nurses are incompetent. Others, like Travis, are just plain cruel. I had to yell for help when my heart started racing (150 BPM) and my chest pains were so out of control that I thought I was dying. I was having muscle spasms you could see under the skin. I thought having warmed blankets would help, Travis pointed to the twisted knot of blankets on me and said, "you already have blankets on. He left plastic bunched under me. He was cruel. The rest of the time, you could hear nurses chatting and flirting loudly. There were a couple of nurses who were marginally helpful but I would avoid that place. Especially when the covid keeps loved ones from being able to monitor your care. The whole experience was an absolute nightmare and current covid restrictions protect truly evil caregivers.
I went there to get checked, i was really really sick lot of pain in my stomach, the front desk asked me so many questions while i was in lot of pain and she told me you not gonna see a doctor only if you have your ID with you. I had leave. I went to other hospital they told me i ate something poisoning. They helped me
I loved all of the nurses and doctors who helped me get back to home.
I have seldom had a situation that landed me Downtown Boise's SLRMC. HOWEVER, WHEN I DID...It was the highest level of personal care I've received at Any hospital in the Valley. The level of Nursing Care, Stupendous! The patient truly feels they matter, and the level of Compassion far exceeds any care you would want for your loved ones.
I've been terminally ill for some time & have been known as a "Frequent Flyer," in the hospitals in the area. (Not to mention, Nationwide.) ALTHOUGH I CANNOT SAY THE SAME FOR SLRMC, MERIDIAN. THEY COULD LEARN QUITE A BIT FROM THEIR SISTER-HOSPITAL.
HIGHLY RECOMMENDED FOR ANY NEEDS THAT MAY ARRISE.
The quality of medical care is great. Their billing dept. is a joke. Dealing with them is the most frustrating thing ever. My wife and I have talked to multiple people in the billing dept. to get a bill straightened out with no luck. We have one bill that they keep saying is past due , but for some reason they wont bill our insurance. We have been dealing with this since August. Everyone tells us that they will take care of it, but it never happens. They keep sending the bill saying it's past due, but have yet to bill our insurance. Very frustrating. Just last night my wife and I got the bill again and decide that we are done with St Luke's. Too bad, because we are really happy with the care, but it's not worth the stress.
The best hospital experience in the world. Directions were easy, parking was a snap, easy walk into the main complex. Excellent service and direction from the information desk. Clerks were friendly and professional. All the technicians were exceptional. In, out, ct scan complete in under 30 minutes. Phenomenal. Thank you!
I was at St Luke's downtown for a medical procedure on Thursday, October 22 and was extremely impressed with the care I was given. Everyone from the CNA, Brenda, to the Nurse, River showed that they cared. The nurse sorry I didn't get his name, was very gentle when he put in the IV line. Best ever as when it was removed couldn't even find a mark where it was inserted. I appreciate all the consideration I was given. Thanks to all that helped me that day.
A family member and I were there a few days ago and she was admitted, and we waited for hours to get a room. In the er at 4am and got a room at noon. They didn't have a place for a guest to sleep in the room with them, they suggested i sleep in the hall on the couch by the elevator! For a day and a half they "looked" for something. A dyalasis nurse saw it and in HALF AN HOUR they brought me a fold out chair from the next floor for me to sleep on so I'm not sleeping on the floor. I have never felt so disrespected. And I was not happy with the care my family received. They treated them poorly and often forgot to bring medication or meals
Generally everyone here is great and super friendly! Occasionally it seems like you get a nurse who is having a bad day but they are eager to fix it. Hospital food is actually pretty good too!
Front desk to emergency room was very disrespectful. The time I came in was 5:53 on Monday April first. A deaf girl case in minutes after I did and just because she couldn t understand the lady at front desk she slammed a paper and pen down. You do not treat your patients like that. You should have better customer service. Then to tell me not to eat in the waiting room because I m a patient is unacceptable I m pregnant and if I want to eat I damn well will. You guys need to have a talk with your staff and how they approach your patients.
Very nice hospital and Doctor Derek take care of my son perfectly. Thanks for everything.
Great hospital! My son was born here. He and my wife were well taken care of.
An outstanding hospital with outstanding staff; everyone that we had talked to from the front desk staff, the physicians, and everyone in between were very positive, professional, courteous, and informative. This hospital also has valet for those in need of that service which only runs Monday-Friday from 8am until 5pm. This hospital thankfully is very clean and very spacious. The hospital has many departments and resources for the Idaho families that it serves.
THE BILLING DEPARTMENT IN THIS HOSPITAL IS A MESS!!!! THEY CAN'T SEEM TO FIGURE OUT HOW TO COMMUNICATE WITH CUSTOMERS. I HATE IT WITH A PASSION.
I cannot believe the quality of care that my daughter received while in the hospital here. I expected this to be a long day filled with my child screams and the looks of unhappy nurses. Instead it was a day of nurses and hospital staff coming in to check on us to make sure that there we were100% comfortable and each staff member made sure to get a smile out of my little girl. I'm telling you there is no better staff than at St. Luke's. My day was simply awesome and when I had to run to pick up my son they arranged for someone to come in and play with my daughter while I was gone so that she wouldn't be by herself! What a great place!
stlukesonline.org
