SpringStreet/Homestore.com Reviews

I've shopped with CB2 before, but this location never picks up the phone for orders. I've waited over 15 minutes, on multiple occasions, with no answer. Terrible customer service.

This location is quite small and doesn t have all of the CB2 catalog in terms of lighting and furniture.

We bought our current couch here on Black Friday. Great sale, wasn't crazy crowded and the service was very personable and helpful.

I come here occasionally for their social club events and have always had a nice time.

Store refuses to answer phone. Courier never arrived to deliver items and i cant get in touch with anyone to find out the status.

A little small store, but kind staff helped me to get what I wanted.

Good selection of items, definitely cheeper than other stores of its kind

Beautifully Spirited Staff, Quality Merchandise and a Zen like Atmosphere.

What can I say, I live CB2. They are a great selection, it s a good quality for the price, it s rather contemporary/modern

Small store, but really helpful and friendly staff. They even put a little handle on a box to make it easier to carry.

The CB2 with the kindest staff. Some furniture could be better finished.

Superb store with beautiful furniture, there is a wide choice.
For the kitchen, the living room, the bedroom.
It goes from big furniture to accessories.
The service is good.

CB2 offers furniture with great design at affordable prices. Better quality than West Elm. Most of their stuff are fun and chic but still classy. I own quite a few pieces of furniture from here and pretty happy with them so far.

Good Bargains for the small apartments in NYC. Selections are limited and you have to be a good editor to sift through what is a lot of cheap Pier 1 import type stuff. Occasionally there is a piece here and there worth buying. Worth checking out.

I bought a whole living room set from CB2 years ago and I still love the design. The materials are durable, it has not sinked and ripped. I love my living room, so many good memories.

Great experience. Nice layout. Helpful staff members. Some decorative items including furniture seems a bit over my budget but the quality might seem to justify it.

My favorite furniture and decor store in NYC. Great collections and affordable prices.

This place has everything you need and the service is extremely attentive

This location is terrible, every time i try to call in the line disconnects or get hung up on. I like the upper east side location way better.

Horrible location. No prices on half of the store and the associates are too busy speaking with their friends to assist customers. We bought glasses and they stacked them before wrapping. Once we got home (a few blocks away) half of the glasses were stuck together or shattered. Ridiculous.

Fun store to wander through and look for home furnishings.

Large store with a good selection of furniture, however it is missing many of the newer pieces that are available on the website.

The staff are inattentive and unhelpful. There were more staff than customers when I was in the store, yet no one offered me assistance the entire time.

Would recommend shopping in the uptown store or online. Give this store a miss.

Conveniently located, clean environment, friendly staff.

This store is pretty small. If you want to see particular kinds of furniture, better go to the CB2 near Lexington Av

Crate & Barrel's less expensive sister. Furniture here is priced more reasonably and patterns on linens tend to have brighter and bolder patterns. Love that the SoHo location is several blocks down Broadway from C&B - perfect for comparison shopping.

Love getting items for my home from here, also enjoying the shop online and pick up in store option

An average home goods store experience . The staff is a little too hands off unless you look the part. I believe they offer free delivery so you should shop at another CB2 location or online for a better experience.

Nice store and showroom with friendly staff, but they're missing the new and interesting things from the website we came to see in person.

Great place for apartment furniture shopping. Expensive delivery charges, but they provide assembly. Solid quality, contemporary designs, and reasonable price.

Excellent design options. Good prices and friendly staff

The modern contemporary furniture and bedlinen.. Could enjoy shopping here

Beware of ordering any home furniture from CB2. Our sectional was ordered in early April, with an ETA of Mid June. They did not have it available till June 28th, at which point they delivered only half of the couch (yes half) - they rescheduled delivery of the missing piece for July 2 and then managed to once again bring the wrong half (the half I already have). All through this process, the store blames the warehouse and the warehouse refuses to talk to you. Truly disappointing experience from what isn't exactly a discount brand. Run don't walk if you are thinking of ordering here. I still do not have a complete couch..
Update: now the ETA for the missing piece is end of July. Needless to say, I have asked for a full refund. Again, order here only if you don't mind waiting 3 months and getting half of your order

Working with this company has been awful. The customer service reps are not just rude but mean. After a delivery mishap, they made no effort to deliver it in following days. When trying to reschedule a drop off time they would not call back. Reps lack any practical business sense and were quick to blame me rather than simply find a solution. Just poor business and I would say if you want your product actually shipped, find a different business

Lovely furniture and accessories.Was fortunate to attend Betty Who concert, treated so well by all involved.

Curbside pickup is terrible no one answers the phone. I was hoping this would be an easy process because I m in the car with my newborn

I wish they had a way to get discontinued items or to direct me to how to find them.

Great selection of house hold goods at very reasonable prices which isn't easy to find in that Neighborhood!

Back ordered an item online. Got an email saying that it was available for pick up. Got to the store and only half the order was there, was told the other half of the item would be available 6 weeks from today. Not a major problem as I quite liked the shade but the staff were rude as hell, especially Ann Marian. Perhaps I would ve waited but I just wanted to get out of there with my money. It s a shame, your products look nice and from what I ve experienced are durable (hence you get two stars) but your staff in this store aren t warm or helpful.

Great service wide selection of items available ranging from moderate to expensive taste in pricing.

Beautiful furniture...lovely ornaments and call the accoutrements for the home..love it

A very great place with lot of stuff
Team are very helpful

Like West Elm in looks and quality but much cheaper. This is a great alternative if your looking for something a bit better than IKEA, but cheaper than a furniture boutique.

I love this place with very decorative design and decoration items for the house !!! I love to travel every corner.

Utterly useless. Two months ago, I made an order, only part of which ever arrived. Repeated attempts to get some form of customer service have failed, leaving me with half a product no alternative but to notify my credit card issuer of a fraudulent transaction. Use these guys at your peril. As one last plea to CB2, my order number is 133182560 - please do me a favour and help!

Great products. Love visiting when I'm around the area.

This store has the cutest, modern stuff for your apartment. Prices are fair and even a better deal if you find things on sale. The functionality of their stuff is great for small spaces and they also deliver for an additional fee.

We had an amazing experience. Jenny was wonderful and gave us great prices. It's such a hidden little gem. Good affordable mattresses and great furniture made to order and not astronomical pricing. Loved it.

CB2 is fine online but they need to work on their in store game. The customer service was completely absent.

I used to love this location. Unfortunately I had a bad experience with a manager named Yusef. I won't be going back. Additionally most of the associates there don't seem well versed in customer satisfaction and come across as distracted / uninterested. I've only worked with one individual Jonette (one out of probably 20 employees there) who gave exceptional service. She's the only reason this gets a star from me.

Unique and modern furniture for pretty good prices. Purchased my first bedroom set from here. The associate who helped me was generous and informative.

I've been a huge fan of this store for over a decade now. It's a beautiful store, with a very relaxed atmosphere, and great stuff. Everything I've bought there has been wonderful. I especially love their go-kart desk. Their furniture is sturdy, well designed, and comfortable. I love their accessories, especially their pillows, barware, and art work. They have unique storage ideas as well. Service is always excellent and their sales people are very knowledgeable.

I purchased a dining table in September and estimated delivery was October. Late September I received an email that my item was delayed to late November. After contacting support to see if I can pick it up at a warehouse sooner, I received no response for over 3 days. Calling the main line left me waiting for a while. Finaly getting to an agent, she said my order will arrive before December. I unfortanately had to cancel my order as I needed it sooner. I am stunned by the lack of customer transparancy.

Simple and easy semi-modern affordable furniture store.

I had 2 awesome experiences with Customer Service. They were very friendly and helpful and got things done right away! Thanks for a rare but wonderful customer experience!

My husband and I purchased our couch from here 2 years ago and our new golden retriever puppy recently had an accident and the urine went through the down/foam insert of the couch . We had to order a new pc to replace...we worked with Doris and she was an absolute doll through the entire process. Always followed up with phone calls and emails. Exceptional customer service! Thank you so much!

Great store with lots of furniture and style ideas.

Was ignored by the staff the entire time I was in the store. When I finally found a staffer standing around he acted like he couldn t be asked when I approached him with a question.

Simply amazing. From customer service to the quality of products to the store appearance. They even recycled my empty soda bottle for me :)
Highly recommend.

Beautiful inexpensive furniture but waited forever for a sectional. If you need to speak to someone on the phone don't bother. They don't pick up during business hours. When I went to the store the staff ignored my complaint (clearly not their problem).You're better off buying CB2 online, then you can avoid the bad customer service.

Clean modern looking furniture, has all their online items in store

I like going here for basic things, but not fancy things. It's in an urban area that has high crime and traffic. I advise you leave your car empty and your valuables at home when you go to this CB2. I think this CB2 should up the quality of their staff to improve both customer service and security.

Just when you feel like it's bigger than you think, the place feels smaller. Just when you think something's pretty, you also start losing interest. If you want to go home with something, impulse buy or have laser sharp objectives.

Disappointed with customer service. We want to buy the Parker storage bed and called ahead of time to the soho location to ask if they have it on display. A women answered and put us on hold to check if they have it on display and she told us they do. We also confirmed with the website to make sure that it really is on display, and the site said it was. We planned child care, came all the way from NJ and after all, once we got to the store they told us they do not have the Parker bed frame on display and the designer will be in tomorrow to take it out of the box and set it up for display. Ugh- so upsetting! Coming from NJ and paying for childcare, and nobody even had the decency to apologize for the confusion. Because of this experience, we don t even want to buy anything from CB2

Great with returns. Can look up stock at crate and barrel too. Great great store. Overpriced but hey.

Arrived after close (it's NYC, things happen!) to pick up a prepaid item, and though they were in no way obligated, the staff was kind enough to open the door for me to obtain my purchase. Great service.

CB2 furniture style color contrast is obvious, it is more vivid and dazzling, the price is not too expensive, the quality is also good, the general public can still afford it.

Central.
Rich in creativity. Cheap. Worth visiting for lovers of detail. Good welcome.

Great place to shop for furniture and other decorative house stuff. Prices are actually quite reasonable. Wish it was a bit more spacious.

They were doing construction, so hopefully they are expanding.

Modern furniture which isn't wild on price. The promotions can be very good. I love the beef and dresser purchased.

There were too many people on weekends. I went to buy a plate, but there were not many kinds of things to think about, so I was a bit disappointed, but it was not much time to visit.

Nice furniture and accessories for the home at reasonable prices.

On this particular visit my partner and I wanted to add a set of bar stools to an order we placed earlier that afternoon. Of course we got the new girl who didnt know how to do that which is totally fine she was actually super helpful just not yet fully trained. It was the manager on duty that needs the feed back. The manager was helping her add the chairs to our order but had to keep stepping away at times to help other employees (according to him). That's fine I understand. But he left us on 3 different occasions and it took well over 30 minutes to place the order. At one point I had to physically leave the register area and go track him down. He was just chit chatting with another employee about weekend plans. I finally got him to come over and finish the transaction. I'm not sure I'll be visiting this store again and will probably order online.

I love this store online. Store has a limited selection of its merchandise. Staff isn't the friendliest bunch but they are helpful when asked.