Disappointed with customer service. We want to buy...

Disappointed with customer service. We want to buy the Parker storage bed and called ahead of time to the soho location to ask if they have it on display. A women answered and put us on hold to check if they have it on display and she told us they do. We also confirmed with the website to make sure that it really is on display, and the site said it was. We planned child care, came all the way from NJ and after all, once we got to the store they told us they do not have the Parker bed frame on display and the designer will be in tomorrow to take it out of the box and set it up for display. Ugh- so upsetting! Coming from NJ and paying for childcare, and nobody even had the decency to apologize for the confusion. Because of this experience, we don t even want to buy anything from CB2