Great experience. Everyone was very helpful. There were a few accommodations that needed to be made to work with our entry. The installer arrived on time and did an excellent job. Certainly recommend them.
Abel and all at Southwest Iron Works were great to work with! We received several quotes and they delivered exactly what they said they would. From opening my door our first meeting, Abel was so efficient having already measuring everything after arriving. That way we could discuss the project right away. They were straight forward not wasting our time, trying to sell us something we did not need or want. From the get go they stated they were medium high in prices and explained about their product. They listened to our requests during the design phase, when we were trying to figure out exactly what we wanted and how it would look in the space. In addition we really liked the fact they were a family run business that had been around for 23 years. That really showed with how much they cared and worked with us to make sure the project turned out how we wanted. Do your self a favor and get a quote from Southwest Iron Works. We were sure glad we did!!! We get compliments on our gates and window inserts all the time!
Here's a picture of our custom chairs for our patio.
At Southwest Iron Works, you can pick your style, finish and Sunbrella fabric to create that unique look for your patio decor.
Very nice quality.
Southwest Iron Works did an outstanding job manufacturing our fire pit. They were responsive and timely through the whole process-from design, to manufacturing, to delivery.
Prices were well below those we priced ready made and we were able to design our fire pit - size, shape, dimension, and finish.
They delivered on time and made sure it was set up and functioning correctly.
Great service and beautiful work!
We are extremely pleased with our new iron doors. The entire process with Southwest Iron Works was wonderful. The sales and installation was easy and personnel were very professional to deal with. We also had a gate powder coated and it looks brand new. We would highly recommend Southwest Iron Works for any custom Iron needs.
Quality materials and quality service! Well worth the cost.
We are truly pleased with the work & quality of our new wrought iron gate. The professional results of our small project have left us with a legacy wrought iron gate. This gate will be here long after we part from this Earth. In addition our other gate done by another company was repaired to our expectations! Thank you to the employees who worked on this project. We are one happy customer of Southwest Iron Works and will not hesitate to recommend you to our family & friends.
As a police officer I would highly recommend this product. This is my second door that we added to the back of our residence. Additionally the installer was extremely knowledgeable and professional. And we are cautious when it comes to services individuals at our home.
We have had multiple problems with doors and gate installed by this company. Had difficulty getting them to come out during their one year warranty. Called because of continued problems with products and gate coming apart, they scheduled an appointment to come out and check everything. The next day received a call and was told to get someone else to help us. They would not because I said their work was substandard.
The door they installed is good quality - it was pricey and took over the two months originally quoted even with a very early design change. However, I asked for a re-key before I signed the contract and paid half the amount, and they didn't include it in the price. Despite spending thousands on the door, they refused to honor a small re-key fee. Their lack of customer service on this issue and repeated comments on how they didn't care about any referrals I would've sent their way really shows the true character of this company. Watch out for bad customer service and refusal to acknowledge any issues on their end.
When we receive the Home Mag we check out all the vendors in it. When we attended the Home Show in Fall of 2015 we got to check out those vendors and their products in person. For us, Southwest Ironworks had the best looking designs and materials. After we purchased our house we ordered a custom (Frank Lloyd Wright style)design security door from SW Ironworks.
When they called to schedule an appointment for an estimate, the lady we spoke to very politely asked us if we understood the pricing for the custom door, which would be over $1,000 and we said yes. (Cheaper looking doors in Home Depot run about $1,000.) When the door was ready they sent us a photo of the product. The photo was dark and so the finish looked too dark, and they patiently and politely addressed all my concerns about the color. :) The install was smooth, the handmade product was beautiful and sturdy, the door was installed level and perfectly and we are very happy with it.
Tomorrow SW Ironworks is coming out to measure and give an estimate on a side yard garden gate for us. I know it will not be cheap, but again, I budgeted for something beautiful to replace the generic contractor gate with wood slats.
You can of course buy things at a cheaper price, of a cheaper quality if that is what you need to do. For an item like this, we budgeted and chose to support the local economy and local craftspeople for a handmade piece.
After reading Mr. Preston's review I must say something. While he is certainly entitled to his opinion, some of what he is saying is misleading. In no way did SW Ironworks gouge anyone. The estimate is free. Anyone who is savvy will get multiple quotes. If you are really savvy or concerned with the craftsmanship, or even aware of what makes a quality product, you will go see a company's work, touch it and assure what you want for the price. Then, if you do not like the highest quote, by all means go with the lower one! In regards to the words the employee was saying as the customer expressed his anger, those words in themselves are not in anyway condescending, they are standard in customer service. If indeed the person said them dripping with sarcasm, then there was a problem. But quite often when one does not get their way or is upset, nothing a person can say to them will make them happy. Perhaps someone was hoping for a reduction in price, a haggle. But why? Go with the lower quote then. Thank you.
*Updated Review* It's obvious Tohoku Girl is associated with this company. Southwest Iron Works, if you're going to fabricate your own reviews at least don't make it so obvious. Clearly this company doesn't know how to handle complaints, notice each positive review received a response, but they ignore and instead create a fictitious account to respond to a complaint.
The employees I spoke to were nothing but sarcastic and condescending, I gain nothing by making that up. They were upset that I questioned their clear overpricing tactics. I'm not surprised of how they my handle themselves based from the owners recent review. Sad.
My review was a legitimate one. $4000 for a simple gate design is outrageous. I was not being cheap, I just did not appreciate being taken advantage of. Fortunately I saved my quote and I will now add it to my review for all to see who is being unreasonable. I will attach an email that received no response and the quote for the gate.
*Original Post* Terrible ethics and customer service. I contacted this company after seeing an advertisement for gates starting at $850, requesting a quote for a small 6.5x6 foot gate to be placed at the entrance of our home, something simple.
They came out on Monday 2/15/16 at 10am, the gentlemen proceeded with the measurement and took some pictures, I explained to him what we were looking for, which was a simple gate with one door and a basic scroll design, no screen or any fancy accessories. I was told I would hear something back within 24 to 48 hours, that time-frame came and gone, on Friday 2/19/16 I called in the morning to inquire on my quote, I was told by a lady that she would look into it and I would receive and answer by end of business day, I got no return call. On Tuesday 2/23/16 I called AGAIN inquiring on the quote, I was told they would speak with the gentlemen that did the measurement as they needed to collect some information from him and I would receive an emailed quote within a couple hours.
Well, I received my quote and was shocked by the quoted price, they wanted $3,995 for a "simple scroll design front gate, No arch, no screen; j-bolt hinges, simple gravity latch"! Confused on how they got to a figure so high, I emailed back asking for an explanation, after not receiving one I called to speak with Deann, who was almost offended that I would ask why the price was so high, she could not have been more disengaged with my concern. She said she would have the guy who did the measurement call me back.
I received a call from the "guy" and this was the icing on the cake. Can you say CONDESCENDING! How in the world can a company stay in business with such poor customer service?! This is a gist of how the conversations went, me asking the "guy" if there was a misunderstanding of how I was describing what we were looking for and advising him that we had 2 quotes prior to his and they were almost 3 times more than the other quotes. The only thing he could say is "it sounds like your pretty disappointed", "I'm sure that can be upsetting", "oh wow, I'm sorry you feel that way", "maybe you should go with the lower quotes", "is there anything else you need to say"... This was all in the most condescending disgraceful tone you can imagine. I eventually hung up realizing that he was taking this all as a joke and had no desire on addressing my concerns.
If I did not receive 2 other quotes for the exact same product I probably would have just let it go thinking, wow gates are expensive, but knowing they were gouging I had to question the basis of their quote. I was not expecting them to try to defend the outrageous quote, I was hoping it was an error, but to defend it in a condescending and demeaning way is disgraceful for any company.
Please be careful when choosing this company. Unless everything goes the way they expect it too, you will be in a world of trouble.
Really enjoyed working with Southwest Iron Works to get our new front door and gate and absolutely love the results! Their designs are creative (and numerous!) and the customization options allow you to create something completely unique, beautiful, and functional. Their workmanship is superb and the quality of the product is top-notch. If you want to work with a local company and are looking for a quality product and professional installation, look no further than Southwest Iron Works.
I purchased a security door from you 2 years ago.
I am very happy with it. It is beautiful ( just like I ordered) and it is crafted so sturdy, I feel I am very safe with this door It gives me great peace of mind and it is so well made, I am sure It will never need to be replaced. Some of the security doors I've seen don't look very "secure". Thank you for having a quality product that is truly beautiful.
Sarah Yoakum.
Our experience with Southwest Ironworks went beyond expectations. They worked with some of their prior designs and some ideas we provided and designed the most beautiful door that we could not be happier with. It is high quality, beautiful, functional and a true showpiece for our house. The experience was far more pleasant than I expected, with no high pressure sales tactics and extremely professional staff who clearly care a great deal about performing high quality work. They take great care and pride in even the small details. Our thanks to Abel and the entire Southwest Ironworks team!
We needed some touch up paint for our existing Southwest Iron Works security door. We only need about one ounce. They couldn't accodomate us.
Love our door, fine craftsmanship and excellent fit, it is tough to have a door made and fit this well!
great experience, top quality experience, love the results
Soutwest Iron Works - The way business should be done!
Southwest Iron Works did an amazing job for us! From our initial visit to their new location to the installation of our door, we were provided some of the best no pressure customer service we ve ever experienced. There is no doubt that this company strives to exceed customer expectations. Throughout the entire ordering and manufacturing process, Deane and Abel were very patient and understanding of our questions and concerns. The installation team, Fernando and Collin, are two of the most capable and polite young men you ll ever meet. Totally a First Class Operation and we are completely satisfied and appreciative of all their collaborative efforts!
Got my door done with Abel from Southwest Ironworks. We absolutely love it. Leaving to door open at night feels so nice. They are the best. We talked to a lot of people but Southwest ironworks were clearly the best. Thanks so much.
If you are considering the addition of iron security doors do yourself a favor and move SW Iron to the top of your list.
Prior to choosing SW Iron I visited the showroom/office of all security dood vendors with Tucson locations. SW stood out from the rest.
Our custom glass paneled doors were installed 18 months ago. Throughout the entire process communication, design suggestions,
installation, quality, and service have all been completely satisfactory.
I highly recommend SW Iron.
Wow is all we can say! From the very 1st day when we got our bid, to the day of install, everything from A to Z was top tier! Abel was delightful, helped us choose a door we will enjoy for many years to come. The quality is 5 stars but the service is what really blew us away. The installers Fernando and Colin were very professional and friendly. We had many questions and they took the time to answer all of them. Bravo Southwest Iron works! We would highly recommend them.
your company and staff came out gave us an estimate on the job to do and then completed the job as expected. Your receptionist kept us up-to-date on everything and gave us the window of time that it would take to come out to complete the job.Your installer was very professional and dealt with any problem that he confronted. We appreciate being kept in the loop. We would definitely use your company again. Thank you!!
Never showed up to measure windows for security screens. Didn't even call to reschedule or say that they were too busy. Not sure how they think they can just turn away customers. 2 stars because they were friendly when I met them at the home show.
Edit: and no sorry it wasn't some other business. You guys had written the time on the back of your business card and I had specifically gone to your booth to speak with you guys and get an in person quote with the intention of making a purchase.
Outstanding quality--easily matches color and style of your home--wonderful people to work with and priced very fairly--have used southwest on all of our homes and never had a problem
Gregg Buchanan
1 star
They did a poor job installing the security door for my slider. I called multiple times. Office girl is rude. Sales guy eventually came out to blame us for their poor installation. We had another company come out and fix. Won t use this company again.
If you're looking for a company to put in security doors in your home this is the company to go to. They came out when they said they would and gave me a great estimate. The patio doors I ordered are absolutely beautiful and they keep the doggy from tearing it apart like a traditional screen would do.
We are so happy with our security door from Southwest Iron Works. The door turned out beautiful and the install was fast and professional. I would highly recommend them over other companies in Tucson. I know several people who have gone with other companies and then were not happy with either the product or the installation. A security door is a big investment so don't take any chances and make sure you go with Southwest Iron Works.
Absolutely perfect. Very professional and quick service. Highly recommend Southwest Iron Works. You won't be disappointed.
This is my second door from Southwest Iron Works. I love my front door so much, and it still looks fabulous 9 years later. This time I needed something for a back door that is rarely used, but definitely a potential security breach,.
I stuck with a fairly basic door because it is rather hidden, but it still looks great. Love this company and the clean look they are able to achieve with their doors. I understand they are making furniture now too!
Southwest Iron Works delivered a very high quality, custom-made security door and installed it. The professional installer was meticulous in his attention to detail and answered all of my questions as he performed the installations The color match was perfect to the door frame color, which was something I was worried about - but without reason, as it turned out. My wife loves our new door, as do I. I would recommend Southwest Iron Works to anyone seeking a high-quality, very securely constructed, perfectly-fitted security door. In addition, the artistic design we chose is very pleasing and makes the door look less like a barred-entrance than many other designs. Southwest Iron Works exceed my every expectation.
Thank you for a wonderful experience. From meeting your rep at the home show, to the service man who installed the door, to you, every time we spoke on the phone, it was a first class experience.
When we went away, earlier in the month, we were very confident knowing that we had the security door in place. Th other night, my husband was out and someone knocked at my door. I'm always a little hesitant to open my front door when I don't recognize the person. That night was no exception, except I realize that we had the door, and it was locked, so I opened it without hesitation. It was a very good feeling knowing that I had that extra layer of protection.
Southwest Iron Works is great! I showed them a picture of the gate I wanted and they made it for me for less than 1/3 of the price of several other companies. The quality was not compromised by the price. I am very happy with the work they did for me.
Great Company, Very Friendly & Professional. Service was outstanding. Installation was great. VERY Satisfied. Highly recommend this company. Quality and service is more important than price. Thanks.
These guys are the best around when it comes to custom iron work. They are very professional and are totally focused on satisfying the customer. I highly recommend them!
Great experience start to finish. Southwest Iron Works was professional and did beautiful work.
southwestironworks.com