Tohoku Girl

Review of Southwest Iron Works

When we receive the Home Mag we check out all the ...

When we receive the Home Mag we check out all the vendors in it. When we attended the Home Show in Fall of 2015 we got to check out those vendors and their products in person. For us, Southwest Ironworks had the best looking designs and materials. After we purchased our house we ordered a custom (Frank Lloyd Wright style)design security door from SW Ironworks.

When they called to schedule an appointment for an estimate, the lady we spoke to very politely asked us if we understood the pricing for the custom door, which would be over $1,000 and we said yes. (Cheaper looking doors in Home Depot run about $1,000.) When the door was ready they sent us a photo of the product. The photo was dark and so the finish looked too dark, and they patiently and politely addressed all my concerns about the color. :) The install was smooth, the handmade product was beautiful and sturdy, the door was installed level and perfectly and we are very happy with it.

Tomorrow SW Ironworks is coming out to measure and give an estimate on a side yard garden gate for us. I know it will not be cheap, but again, I budgeted for something beautiful to replace the generic contractor gate with wood slats.

You can of course buy things at a cheaper price, of a cheaper quality if that is what you need to do. For an item like this, we budgeted and chose to support the local economy and local craftspeople for a handmade piece.

After reading Mr. Preston's review I must say something. While he is certainly entitled to his opinion, some of what he is saying is misleading. In no way did SW Ironworks gouge anyone. The estimate is free. Anyone who is savvy will get multiple quotes. If you are really savvy or concerned with the craftsmanship, or even aware of what makes a quality product, you will go see a company's work, touch it and assure what you want for the price. Then, if you do not like the highest quote, by all means go with the lower one! In regards to the words the employee was saying as the customer expressed his anger, those words in themselves are not in anyway condescending, they are standard in customer service. If indeed the person said them dripping with sarcasm, then there was a problem. But quite often when one does not get their way or is upset, nothing a person can say to them will make them happy. Perhaps someone was hoping for a reduction in price, a haggle. But why? Go with the lower quote then. Thank you.