Maggie Schmidt

Review of Southwest Iron Works

The door they installed is good quality - it was p...

The door they installed is good quality - it was pricey and took over the two months originally quoted even with a very early design change. However, I asked for a re-key before I signed the contract and paid half the amount, and they didn't include it in the price. Despite spending thousands on the door, they refused to honor a small re-key fee. Their lack of customer service on this issue and repeated comments on how they didn't care about any referrals I would've sent their way really shows the true character of this company. Watch out for bad customer service and refusal to acknowledge any issues on their end.