*Updated Review* It's obvious Tohoku Girl is assoc...

*Updated Review* It's obvious Tohoku Girl is associated with this company. Southwest Iron Works, if you're going to fabricate your own reviews at least don't make it so obvious. Clearly this company doesn't know how to handle complaints, notice each positive review received a response, but they ignore and instead create a fictitious account to respond to a complaint.

The employees I spoke to were nothing but sarcastic and condescending, I gain nothing by making that up. They were upset that I questioned their clear overpricing tactics. I'm not surprised of how they my handle themselves based from the owners recent review. Sad.

My review was a legitimate one. $4000 for a simple gate design is outrageous. I was not being cheap, I just did not appreciate being taken advantage of. Fortunately I saved my quote and I will now add it to my review for all to see who is being unreasonable. I will attach an email that received no response and the quote for the gate.

*Original Post* Terrible ethics and customer service. I contacted this company after seeing an advertisement for gates starting at $850, requesting a quote for a small 6.5x6 foot gate to be placed at the entrance of our home, something simple.

They came out on Monday 2/15/16 at 10am, the gentlemen proceeded with the measurement and took some pictures, I explained to him what we were looking for, which was a simple gate with one door and a basic scroll design, no screen or any fancy accessories. I was told I would hear something back within 24 to 48 hours, that time-frame came and gone, on Friday 2/19/16 I called in the morning to inquire on my quote, I was told by a lady that she would look into it and I would receive and answer by end of business day, I got no return call. On Tuesday 2/23/16 I called AGAIN inquiring on the quote, I was told they would speak with the gentlemen that did the measurement as they needed to collect some information from him and I would receive an emailed quote within a couple hours.

Well, I received my quote and was shocked by the quoted price, they wanted $3,995 for a "simple scroll design front gate, No arch, no screen; j-bolt hinges, simple gravity latch"! Confused on how they got to a figure so high, I emailed back asking for an explanation, after not receiving one I called to speak with Deann, who was almost offended that I would ask why the price was so high, she could not have been more disengaged with my concern. She said she would have the guy who did the measurement call me back.

I received a call from the "guy" and this was the icing on the cake. Can you say CONDESCENDING! How in the world can a company stay in business with such poor customer service?! This is a gist of how the conversations went, me asking the "guy" if there was a misunderstanding of how I was describing what we were looking for and advising him that we had 2 quotes prior to his and they were almost 3 times more than the other quotes. The only thing he could say is "it sounds like your pretty disappointed", "I'm sure that can be upsetting", "oh wow, I'm sorry you feel that way", "maybe you should go with the lower quotes", "is there anything else you need to say"... This was all in the most condescending disgraceful tone you can imagine. I eventually hung up realizing that he was taking this all as a joke and had no desire on addressing my concerns.

If I did not receive 2 other quotes for the exact same product I probably would have just let it go thinking, wow gates are expensive, but knowing they were gouging I had to question the basis of their quote. I was not expecting them to try to defend the outrageous quote, I was hoping it was an error, but to defend it in a condescending and demeaning way is disgraceful for any company.

Please be careful when choosing this company. Unless everything goes the way they expect it too, you will be in a world of trouble.