Southbank Dodge Chrysler Jeep Reviews

2nd time coming here for service and it was fantastic. I gave them a laundry list of things to resolve as my warranty was almost up and they fixed everything in the same day. I came from out of town and was treated with an Uber to and from work. I would definitely be back. Thanks to Dan for making this a wonderful experience.

This is my 4th Caravan bought from Southbank Dodge. I believe I got a good deal. The Sales Manager, Chris, did step up when we suggested that we could get the colour and price we wanted elsewhere and Southbank beat that deal. Stan Noble was our salesperson (for the 3rd time) and strove to meet our expectations.

Good job!

servicing my vehicle yesterday at Southbank dodge I see the shop Forman Tim miron threatening an employee to step outside and fight. young employee kept yelling out "the reason no one wants to work hear is because you have no respect for the employees" also repeatedly said "they all deserve respect for the amount of work their putting in. not sure what really happened but having the shop Forman of a shop threaten the employees isn't really workplace appropriate never again am I coming back to southbank dodge.

What a great place to purchase a vehicle the two people I dealt with (Troy and Ivan) were both so knowledgeable and professional. Troy not only gave amazing customer service during the purchasing process but he continues to answer any and all of my questions. Ivan was courteous and informative. We have purchased two vehicles at South bank from Troy and we will only ever deal with this wonderful young man.

So they weren't able to take my payment. Fortunately for me Chris the manager was nice enough to release my car with me promising to pay. When I went to pay a few days later Madeline and Chris the other manager were more than helpful and went above and beyond to help me. Thank you very much I definitely will be recommending this dealership and probably purchasing my next vehicle from them :)

I went in because of a "check engine" light. I was told that there was a charge for the diagnostics work. After more than one hour I was called to talk to a mechanic and for the second time explained the reason for my visit including problems with the gas cap being loose. Another hour and a half to replace the gas cap and then the road test and FINALLY my van was ready. I just wasn't prepared for a 3 hour visit for such a seemingly small problem.

Quick and friendly service. Vehicle was ready on time.

Car was fixed... good, thank you ...but it was overshadowed by the fact that i had to wait an extra hour just to get the clearance from the technician... bad...In total was there for 5 hours just to get a small electrical issue fixed!

Food and service are good. Good overall experience.

Got my 2020 bighorn last friday and i super loving it! Staff are friendly and helpful. Thanks to Kerry who help us from start to finish. To the manager Al who is so helpful and accommodating. Big thumbs up to all the staff ! Stay safe !!!

Brandon was highly attentive to our requests and was in regular contact over several days to answer my questions during the purchasing process. He was very open and honest in his approach and delivered exceptional customer service. If you re in the market for a new truck or Jeep I highly recommend you pop into Southbank for a chat with Brandon.

Bought a $30K van from them - worst experience ever. Awful dealership with terrible people after you buy your car and give them your money - AVOID AT ALL COSTS. Treat you like trash - and nickel and dine you for every cent. Added $500+ to my bill for "extra costs" - even though I signed an agreement without them. Won't respond to emails for issues with van after. Save yourself.

The buying experience is typical (and good), although we have a favourite salesperson here from whom we have purchased two vehicles. However if you have a Ram diesel, Dean in Service is your guy. If I buy another heavy duty diesel Ram, it will be because of his service desk and his technicians. Southbank, if you're reading this, he and his techs deserve $$ raises.

Came into this dealership with no appointment. Our car had broken down and we live 6 hrs away. Upon hearing this, even though the service department had a majorly jam packed day, they prioritized it for us and had it diagnosed and fixed same day so we could get home!
And to top it off they did all the work for as cheap as possible. Amazing service. We will definitely be back once we relocate here! Thanks to Chris for making this all happen so quickly and to the service guys for doing an amazing job on the work!!

Picked up my 2018 dodge truck from service today, 4th time in 2019 for a total of 7 weeks in service, they finally fixed a problem that they failed to diagnose the 3 previous times. A strut mount plate. Floor was covered with mud and grease , passenger side dash and door interior had greasy hand prints all over.
I have never been so disapointed . Total disregard for my vehicle. On the other hand, it was nice to see dean martin gone.
Wish i could post the pics i took

Staff was friendly and my car looks brand new again. Thanks!

I have been loving my Chyrsler 200S! Thank you so much Southbank (specifically Moe) for your skilled manner and professional attitude. You were very informative and were a big reason why I would always recommend Southbank if you want to be treated right!

I traded in my Subaru Impreza for a Ram 1500. As a female, I am fotunate to be a mechanical engineer and a previously an auto mechanic, as well as the freedom of simply wanting a new vehicle versus needing one.
So with the Ram 1500 brochure and the internet I did the research to justify my switching vehicles and the went to 4 Ram dealers, in Ottawa, trying to get as close to the model I wanted.
I faced sexism, salesmen who didn't know their products and the whole "we have so much in common, lets be buddies sales approach". When I went into Southbank Dodge on a Friday at dinnertime, I was tired and fed up of trying to be manipulated. I met Youssef, I put my notes infront of him, which showed him the features and accessories I wanted, handed him all the data on my Subaru as a possible trade in. He looked at his available stock and said he could get me what I wanted, and took my cell # and email address; I left after about 15 minutes of very productive time and with a sense of being respected!
The next morning in my inbox was an email from Youssef laying out the monthly lease rates with & without my trade in.
He never pressured me to sign the deal and understood adding stress to my life wouldn't have been to his benifit; a smart and classy way to seperate himself from the other salesmen.
I love my truck, in the short time I've had it, Southbank Dodge has earned my future business with how I was respected and treated.

Moe was very helpful and addressed any objections we had with ease!

Always friendly and considerate. They went out of their way in helping my husband who is now using a walker. Parked our Jeep where it was easy for my husband to back into it and his walker was loaded into the back . This was a big help for me.

Moe Kadura (sales), Rami Elzabri (finance), and Jesse Gelineau are so knowledgeable and personable; each walked us patiently through all of our options and we ended up with the best of all possible results. We'll be driving our new vehicle with complete peace of mind. Thanks, guys!

Great dealership friendly people tried many dealers to get the Rubicon I wanted only south bank could meet my requests never disappointed with the service.

I had a really great experience. Toren was really down to earth and made it less stressed, great sense of humour Toren thanks for making it fun...Paul again was awesome great job Paul(Douge) inside joke. All in all southbank Dodge has been great for me I just bought my second vehicle from them and will most likely go back for my next vehicle. Dan in service was also a great help and funny as hell, all in all they made my dealings and service with them alot more interesting

Toren Belair provided a great experience which ultimately led to our purchase of a 2019 Ram Rebel. He knew the attributes of the vehicle and was able to answer all of our questions. The overall buying experience was enhanced by the professionalism of Rami in the finance department. After we made our decision to buy at Southbank our vehicle was ready for pick up less than 24 hours later detailed and with a full tank of fuel. I would certainly recommend Southbank for your next vehicle.

When I bought my car from Southbank dodge, I bought an extended warranty, it was supposed to cover many things including SPRINGS.. Last week I took it for service and I was surprised with a $1,230 bill, apparently the springs are not covered (although they are) I'm extremely disappointed, not sure what else to say.

This review is based on the service I have received form Tyler in the service department. I brought our work truck in with no appointment and had it back in 2 days with a many parts replaced that was probably more like a 3 or 4 day repair. The service was very very good. I've never had service like this before from a dealership.

Horrible service and horrible vehicles. Have had the same problem from when my vehicle was brand new and its getting more difficult to get them to do anything about it. Everytime service promises something, the promise is broken. Not happy at all with southbank dodge. I strongly recommend another dealer for your buying and service needs.

Several issues on two cars all fixed in 2 days. Great job!

From the day I walked in (Alexia greeted me with a smile) Dan in service took care of my dads car from the day we brought the Journey there, tired of Hunt Club Dodge telling us it was only a misfired and charging us many times for diagnostic of the car but not fixing it or trying to find the real problem. Southbank run the car in their computer and found the problem right away. Thanks guys!

Bought my vehicle here and always get my servicing done here too!

Today was the absolute worst customer service experience i have ever recieved. I had an appointment for 7 Am for an oilchange, tire rotation, and to address a brake issue. It is now after 1 P.M. and I just got my vehicle back. I was told that the person working on my vehicle was also the alignment person, so he had to be pulled off my vehicle to work on someone elses. Also was told that they only had 4 technicians working today. I dont feel that them only having four technicians is my problem as i had an appointment for 7 AM and it took them 6 hours. I am extremely unimpressed with the events that unfolded here today, unfortunately Chris, the person I typically deal with was not here to help today.

Absolutely fabulous! The service manage Chris was great at communicating through out and answering my many many questions! They even squeezed me in during a very busy time to fix a screw up from another dealership. I will definitely be back. Chris, if you are reading this, thank you for all your help and patience.

I purchased a Ram 1500 from this dealership and was very impressed with the customer service I received. I wish to compliment Paul Curry on not only taking care of the paper work, but also taking care of the post delivery of the truck.

There is a reason for only the 4 stars. I purchased a winter tire package with the truck and had the tires put on. When I got the truck, I could not find the key for the wheel locks in the truck. When searching I found all the hidden spots where they forgot to clean which was utterly disgusting. Then I find out that the tech that worked on the truck lost the key and I would have to go back and have them cut off. When going for the appointment, all of a sudden the key shows up, but they had to do a warranty inspection because the same tech forgot to save it in the computer when it was originally done.

I realize that all sounds horrible, but Paul Curry took care of it all for me and made sure I was pleased at the end of the day.

I also came in for an Oil Change (since it wasn't done when the truck was delivered) and was happy with that experience. But the dealership should wash the service cars, even if its just an oil change or a engine rebuild. It would defiantly make clients happier if they see their vehicle cleaner than it was when brought in.

I'm a little skeptical at these reviews as it seems there are a few under "A Google User" written the same way giving this dealership a five-star rating. Yes, I bought a Dodge Caravan from Southbank back in 2004. The van was crap, but I remember the people being alright, but I wouldn't say exceptional.

They spent a lot of my time for nothing, tried to squeeze more money out of me, did not deliver on their promises. Terrible customer service. Want good experience buying a car? Go somewhere else.

Great team all around. Sales team treated us very well and made us feel comfortable with choices and decisions we were making. Service team, in my opinion, is a huge driver for this rating and considering another vehicle purchase from Southbank Dodge. The team is courteous, respect my time, and do their best to understand my position and discuss when service beyond the usual is required.

People at Southbank are so friendly. Always guide me with I need something. They are the best.

Great service by Tyler, Mike the shuttle driver and all at this dealership!

Southbank is very efficient , friendly and take good care of our vehicle. No complaints whatsover.

Went for a tire and oil change, it went smoothly as usual! Was in and out pretty quick and they always do an amazing job and Dan in service takes care of me pretty well! Would highly recommend going there for your auto fixes and tune ups!

My husband and booked an appointment to test drive a few vans on the weekend. Before allowing us to do the test drive they insisted on having the ownership and keys to our car so that they could appraise it. Never have I ever, booked a test drive and been asked to hand over my keys first before testing out a vehicle. The salesperson was pushy and wasted our time grilling us on our current vehicle because he said he wanted to close a deal with us that same day. After asking us 3 times for our keys, we finally said we were going to walk away if they kept on asking. He stopped at that point and took us on a test drive. He wasn't able to answer our questions very well so it was awkward having him in the backseat saying nothing. Although the van seemed ok we hated their sales approach and we made an excuse to leave right after so we could avoid talking to them any longer. We won't be back. We bought a Honda that same day and are very happy with the van and their salespeople.

Gr8 service just a little hiccup I'm missing a cap on one of my rims service guy said he would hook me up i guess he forgot

Southbank Dodge Chrysler is a great place to deal thanks to Kyle and Charpel.This is my second truck I have purchased they.

The best dealership in town that s for sure. Clients service is their forte. Always a good diagnostic, Jeep returner within the promised timeline. All in all a great experience and I will be back again! Special thanks to Dean and the French receptionist she is the best!
Francine

Took 2 full days for a half day job, and they didn't reset the oil change reminder. Now I have to take it back in for them to do it. Atleast they didn't damage my car this visit.

Too bad there is no zero stars! Worst dealership i've been to. Fake people, fake smiles, pushing you, stressing you. Are you going to sign it today or not? This question i've been asked 10 times and 10 times I was saying, look, i dont even know what car exactly i am going to take, can we talk about signing when I at least choose a car. Trying to f*** you up and make some money on different things, such as your trade in car. Giving you one amount and at the end offering you financing which make no sence at all, and its seems like you trading your car for free. I asked sales person this question and he said, well it doesnt matter how much we taking your car for, monthly payment is the only thing that matters at the end (thats true, but numbers he gave make no sence). Over all, I'm highly dissapointed with dealership. If you have choise, go to somewhere else.

Great buying experience with Mo and Charbel was excellent to deal with. We brought in our truck for the first tire rotation/oil change and the service centre was
just as professional. The only negative thing I can say is that while I was waiting for the work to be done I was looking at the merchandise they sell but the workers behind the counter stayed in the next room and never bothered to ask me what I wanted. I couldn't even get their attention. No big deal and overall just about every interaction with South Bank Dodge has been great.

Always great service. Dean and gang, you guy's rock.

Over all positive experience. So e small issue that were resolved. Mostly attention to detail items.

Although fuel was topped off DEF was not nor was washer fluid.

It would appear an inspection was preformed before sale but was rushed. Chip in windshield not mentioned and burned out lights.

They did replace the lights at no charge.

After speaking with GM Dave, they have taken steps to make everything right.

Most happy with the service, all issues dealt with professionally, thank you very much and would definitely recommend South Bank Dodge Chrysler.

Great service team, special thanks to Tim, analyzed our problem and gave us a simple a fix

Torren and the team were more than accommodating, and made my transition into a new vehicle smooth. I would recommend Southbank to anyone looking for new or used.

My jeep was towed in with some issues with my new Jeep that was purchased from another dealership, one issue was fixed the other issue was not, was not informed that one of the issues was going to take more time, rather your jeep is ready to go. Finally to sat down to ready the work order report to see that one of the issues could be resolved. Poor communication in a service department is not good, I will be look elsewhere to get my service done in the future.

Southbank service is great. I bought my SRT about 6 years ago and have brought it back to Dan at Southbank for checkups and service ever since. They are fair and will have you back up and running with a guaranteed job.

Good experience however service is too expensive for a simple oil change. Not sure I would go back.

Staff are amazing. Very knowledgeable, made buying a new truck a great experience!! I highly recommend them.

Always great service at Southbank, no nonsense, quick and easy. This shop serves with respect and professionalism without trying to bs you into unnecessary repairs that lets you trust what they say.

Dean and all of the service staff go above and beyond anything I have ever experienced at a major dealership. At other dealerships it seems to be a battle to get warranty work covered and so I was very surprised at the positive attitude displayed by Dean and the other service team members when work was required.

Southbank Dodge has the shadiest team of salesmen I've ever dealt with. They withhold the contract as long as possible so you don't realize what they are charging, do not explain the details of the contract that they are ethically and legally obligated to do, change the paperwork to suit and offer "perks" that in the end are an expensive extended warranty!
I feel that they have taken full advantage of me at 81 years old, rooked me into a purchase that is $20,000 more than I had planned and over $5,500 for an extended warranty that was charged but never discussed.
I am in the process of contacting Chrysler, OMVIC, a lawyer, the police regarding their fraud against a senior, go public and will see them in small claims court.
Do yourself a favour, shop anywhere else!

Loving our new Dodge RAM!

We would like to commend Mr. Merv Williams on his outstanding professional service. This was our first visit to Southbank Dodge and I would like to say that the service we received was very courteous and inviting. Merv was great from the start as he welcomed us into the dealership and answered all of our questions regarding the Dodge RAM. We were successful in attaining the price we were looking for and Merv, Patrick, and Al made the experience a very positive one. From start to finish, we have to admit that the experience left us feeling very confident of our choice to come to Southbank Dodge and we would definitely recommend this dealership to our family and friends.

Thanks again Merv and we look forward to seeing you again in the future,

The Borracci Family

Great service. Always friendly, polite and helpful. Always welcoming whenever you arrive. No complaints so far since I ve been using their service since 2016. Thanks for the great service!

Great customer service, easy to deal with and straight forward.

Tough team to negotiate with but will accept reasonable offers. They listen and provide the information you seek. When they do not have the answers, they will look for it so that all your questions are clarified to your satisfaction. I have nothing negative to say other than good job to the whole Southbank Dodge team.

Special thanks to Chris - the service manager, for issues with my truck!

After some negative dealings with other dealerships, I am generally skeptical of them. My view has significantly changed since going to Southbank. I am extremely pleased and impressed with the level of service so far. The guys I ve dealt with took an initiative to get to know me and even helped me with a few scratches I ended up with less than a week after I bought my new Jeep. I highly recommend this dealership!

They don't get back to you ever. And they lost 3 of the sales reps I worked with in a month.

I strongly recommend the team at Southbank. They were attentive, thorough and accommodating. The sales team was available to answer any question and is providing great service after the sale. The finance team was incredibly helpful in figuring out the best fit for me and got everything done in the way I wanted with ease. I just had to sign when it was worked out.

Very polite! The attention was great and the cars clean and nice

Amazing just amazing service the staff is super friendly!

Bought our van there 2 years ago and have had nothing but problems with it. On top of that, there was a part under warranty that we waited 6 months to get... kept calling about it and nobody seemed to know why it wasn't arriving. Very frustrating.

I purchase my Journey few years ago in this place. The service at the sales side is friendly and they have good deals on most of the inventory. My rate is base on the service at the shop. They are rude and always try to trick you with terms and services just to take your money. Also the girl at the shop counter answer the phone without respect for the customer. My experience in this place is good at sales point but definitely I will look for another place to do my next purchase due to the bad service after sales and guarantee recalls.

I trust Dean and Chris to take good care of my truck! They have been great! True professionals.

My boyfriend and I came in to buy his first car, we are young university students and were very shy about making this purchase. However, as soon as we walked in the door, we were welcomed and made felt important and comfortable. Brandon with very patient with all of our questions and walked us through the entire process. Andy was also especially helpful as he made us a check list of everything we needed to bring in to finalise the purchase. Overall a great experience for a great price. We will be recommending this dealership to other young purchasers! :)

Very good. Only issue was they knocked some items out of my glovebox and didnt put them back and they were almost stepped on when I got my van back. Other than that everything was fine.

I like my 2017 Jeep rubicon

But I wish the time go back and I will never buy it from southbank dodge in Johnston rd specially after I pay $65000 and I saw the customer service from Patrick butler
Before and after closing the deal
Dealing with the right person it make you enjoy your new car
I wish that something like (-stars ) for dodge soutbank bank

I change my tired this weekend and found out that the undercoat was only apply in certain areas but not on most of the areas where is needed. I was desapointed and was wondering if that s the kind of job they do.

Great helpful sales staff and always feel relaxed with no pressure.

In for an oil change. How long should that take? 10 minutes? An hour? They tried to over charge us $30. Good thing the coffee's free.

Winter tires installed at the most reasonable price.

Except the appointment was booked for an undercoating and they did not have the staff to do it

FANTASTIC SERVICE ONCE AGAIN FROM THE GUYS AND GALS AT PAT BUTLER'S SOUTHBANK DODGE, OTTAWA'S NO. 1 AUTOMOTIVE ENTITY

I am very happy with this truck buying experience. I thank everyone at southbank for there all round friendly atmosphere.
Special thanks to Mike and Ivan.
Absolut amazing vehicle at the right price.
Thanks again
Mike Sorensen

Went to Southbank Dodge with the intention of just looking at a jeep I've been thinking about purchasing for the last 2 months. The staff at Southbank gave me the time I needed without adding any pressure one would normally feel at dealers. We looked at the numbers and they listened to what I expected for my vehicle. They countered with a fair offer and after looking at other vehicles we came to an agreement. Mark, is one of the best salesman I've dealt with in a long while. He took the time to listen to what I wanted in a vehicle and showed me several vehicles with different options. After dealing with the team at Southbank Dodge I came away with a good feeling. Also with a 2018 Jeep Wrangler Unlimited. Thanks to the staff for your assistance in purchasing this vehicle .

We had a great experience buying our new/used car from Southbank. The salesmen we worked with, Spencer and Armando, went Above and beyond to make us happy. Go to Southbank! You ll be glad you did.

Our service advisor was great, very nice and friendly, we had an electrical problem, the technicians were top notch and used their expertise to find and solve the problem. It's been a great experience . We wholeheartedly recommend this service department for all your vehicle needs. Thanks so much guys.

Thank you so much Dean for the amazing service today, you took my vehicle in and repaired within a few hours. Super service today. Thank you.