4 years ago
WOW, I have never been so disappointed with a Car ...
WOW, I have never been so disappointed with a Car dealership before. Back in April of 2020 I spent the long task of penciling a deal with Chad Watt, one of the sales reps at South Point Toyota. We agreed on a great price for a 2020 Tacoma in Cement Grey. We had a trade that we discussed and had assessed by the used car folks at the same dealership. Chad explained that there were no trucks with my specifications at their dealership, but they had tracked one down from another dealership in the western part of Canada, and that they were able to strike a trade with that dealer. Chad gave me a date of delivery that was about three weeks out. I decided that I had the time to see if I could sell my "trade" while I waited, which I cleared with Chad Watt and he confirmed that it would not affect the pricing or the deal that we had made. Great news, I sold my "trade" using Kijiji for more than Chad had anticipated with their evaluation. I awaited for the Tacoma to be delivered on the specified date, when I received a phone call from Chad stating that the truck in question had been sold by the other dealership. He was fully aware of the disappointment, and offered to sweeten the deal if I could wait for the next shipment from the factory in July. The offer was to throw in the TRD Black Rims and Tires. Due to Covid, I had no issues with waiting for the truck, so I agreed, as well as I emailed Chad to confirm the deal with the TRD Rims and Tires, the OEM rims and tires, as well as the Toyota Credit 0.49% interest for 72 Months. He confirmed all this via email, and stated that the deal was secured and all I had to do was wait. Please keep in mind that when I sold my Car "trade" I had informed Chad Watt of this and he had updated the paperwork. Well the truck arrived at the dealership as promised in late July 2020, the Finance Manager Justin Van Noord contacted me to inform me of its arrival, and proceeded to ask me for the details of the deal, which I had been told that Chad had passed all that information onto the Sales Manager prior to him taking the used car sales manager position at Country Hills Toyota. I sent all the details to Justin as requested, and the next day he asked if I could bring in my trade for an evaluation. I told him that I had sold my "trade" which I had cleared with Chad. He then told me that they may not be able to get me the 0.49% financing due to me selling my trade. This was also cleared via email with Chad prior to me selling my car "trade". At this point I figured it was time to visit the dealership to see my new truck and figure out what all the issues were. I went to see Justin first and he sent me straight to see the Sales Manager. Now this individual was a real gem, his name was Zak Bhanji. He basically sat me down at one of the desks and told me that he could not do this deal. He never offered me any options, and mentioned that Chad no longer worked there, and he didn't care that I had a deposit for $1000 since penciling the deal in April. I basically said that he was stating the his sales team was incompetent, and he did not disagree. I also told him that I felt his ethics need to be reviewed. At this point I asked for my deposit back, which I received with no interest, as well as I confirmed through Chad that the dealer principal killed the deal. In the end, I will warn you to not deal with these folks and find another dealership to take on your well earned money and well deserved spare time as these folks wasted mine. I hope this review helps you all. Stay safe.