South Motors Group Reviews

Rude staff.
Bad service.
No car wash.
Go elsewhere.

Excellent Service Excellent Quality Friendly People

As usual, everyone at Honda South was pleasant, courteous and very helpful. Thank you all.

Excellent attention and professionalism. Thank you.

Japanese automotive dealer of international prestigo with all the variety of models of the brand.

I bought my first Certified Pre-Owned BMW here and am about to buy my second. I make the trek from Edgewater to Palmetto Bay for service and browsing instead of heading to Braman which is literally 3 blocks from my house! Special thanks to Xenia!! She has bent over backwards for me and I am sure she'd do the same for you!

Excellent service, well qualified staff and fast attention. Very satisfied

I've taken my Mini for service for about 3 years, and the service is amazing. Horacio and Matheo the Mini service specialist are the best.

I bought an infinity q50 very happy with the treatment and the help that they offered me, especially our salesman Ronald Altamar gave me a great offer Im very happy

Alex Molinares is an awesome sales man!! Was able to get my car at an awesome price. Great customer Service !!!

Service department is great, they have taken care of my car with every issue I have had and never have they given me attitude or anything. Very friendly staff, sometimes hard to get a hold of the service advisor but overall it has been a great service experience. Better than braman becuase braman always to sell you something when you bring your car in.

I love South Motors, every time I go I feel like I am the only customer. I highly recommend their services.

Two visits...The first day sales associate was too pushy on his sale, I walked away. Second day different sales associate tried to even raise the price from my first visit... Very unprofessional.

The wait is too long AND they are way too expensive, South motors give you the highest prices for the littlest issues. An oil leak that they should have detected, wound up costing me $3000.00. Of course, I didn't do the repair with them!!!!! Thieves!!!! Everyone expects to pay for luxury, but this us way worse than highway robbery!!!

Helped me with my car and identified the problem after I took it to other mechanics

Great place , they take care of you right away . friendly staff , highly recommend .

Service people are very good, watch out for the finance guy, he will fleece you.

Nice people, good prices. Love my new Honda! Not a comfortable showroom when it takes a long time, but that's not important.

South Motors Honda excellent car dealer, the manager has a class A customer service. To all the client, if continue working there I definitely buy another car there

Quality service, knowledgeable people comfortable waiting area.

I love the special attention and you can find what you like.

I am very satisfied with the treatment they gave me and my mother. We were just watching and we ended up buying a fabulous car! I highly recommend SOUTH MOTORS and the excellent Sales Consultant: Pablo Mercedes! He is a friendly and professional person and inspires a lot of confidence. regards

My husband and I got a great vehicle! Andres, our Salesman was friendly, professional and extremely helpful. We received amazing service from the moment we walked in the door! We will definitely be back and highly recommend!!

They helped my wife with her 3rd Honda! Jude is the best and ask for Jude if you want a great deal and great service. A great place to buy a Honda.

In & out for oil change quickly with appointment !!!

I have purchased and serviced my BMW s here for close to 2 decades and wouldn t even think of going somewhere else. Top notch crew all the way around which is so important. Easy to deal with and honest when I l looking for new vehicle.

Best Service Advisor in the business, Stephen R. is extremely knowledgeable, always accommodates my schedule and delivers on time and always makes sure I m well taken care of. Best dealership in the business!

I work here so I'm biased but the people are pretty cool

Honda service center always gives us great service. Glen is always very knowledgeable and helpful. He always gives us 5 star service. I highly recommend servicing your Honda here.

To know is to go personally as was the deal was the best thing that made me feel at home very respectful of the clients very grateful with their hospitality at the dealer know their work and customer need more with More

My husband and I had the absolute worst experience at this location (south motors BMW Palmetto Bay). After reading some of these reviews it seems the theme of this dealership is negligence.

We took our car to get serviced and were given a loaner car. Around 3:30pm we came back to the dealer to turn loaner in because we had not heard from them but given they closed at 4pm we assumed car would be ready or almost ready. We pulled up and told young man that we had items in the backseat..he said he d pull loaner to the side until our car was ready. We d normally sit outside and wait but given the fact that it was pouring rain we went to the inside lobby. Shortly after 4pm we realized there were almost no other customers and they had already closed up. We looked for an employee and couldn t find one. The advisor who had helped us, Tia, although very nice, never called us to let us know anything about our car. We never heard from her again after getting our loaner car.

We stepped outside and couldn t find anyone. I saw one gentleman walking in and I asked if he could assist us in locating our car and loaner car with our belongings and he didn t even stop to talk to us..he kept walking and said I m sales I don t do service Truly shocked at his rudeness we responded with there is none inside , and he said try security . The security he was referring to was a gentleman sitting in a foldout chair with nothing to identify him as security.

So, here we are at 4:30pm; our personal car is no where to be found, our loaner car gone and all employees have disappeared. Finally, an employee whom I believe was from sales that overheard the other gentleman blow us off took putty upon us and helped us. He walked through the halls with us and saw there was no one. He found one employee (Horacio), I don t even know what department he officially works in but he helped us get our personal car. He said we had to wait until Monday to get our stuff out of the loaner. Apparently they don t have supervisors, managers or senior department heads to call. We as the customer had to just..deal with their mistake.

We were ignored, spoken down to and just treated so poorly which is baffling to me considering there industry is based on helping customers. If someone, anyone, had even pretended to care a little bit and put minimum effort in to help us. If we had not spoken up we would still be sitting in that lobby.

We will be avoiding this dealership and telling all of our friends and family.

Just praying our belongings are still there Monday morning when we go to pick them up.

**Update**
I contacted Patrick Collins (Service Director) via email and he reached out to me the following day, which was a Sunday. He listened to the situation, apologized and truly cared. He even arranged for our items to be delivered to us that day. Ruth (loaner car manager) came to our house in the same loaner car we had used and dropped our stuff off. Both Patrick and Ruth really went above and beyond to rectify the situation. Although it was a truly unfortunate day/situation we encountered Patrick made sure he did all he could to help make things right.

Brian the service manager is a great person.
Very good service, free carwash with any service!

Fake service people only wants sales no incentives??? I don't know any deals ??? I got to ask every thing. WHAT ARE YOU HIDING. I want to buy a car without BS. To many car lots out there. Cars sale themselves, yes but it's the salesman that run you away.

In customer service, quick delivery of parts is undoubtedly the best, an excellent work team

Place in sight, easily accessible, very good service, very friendly

Great service, they even had European parts in stock

I've been going here for year's since I've purchased my vehicle from them. But they have been letting the ball drop for a while now... Their weekend service is a joke, if you want to make sure your car gets proper level of service please make sure to go during the weekday.

Bad customer service... leased a 2016 BMW 328 and bought service contracts in case something happened to the automobile...at the end of the lease found out that only one service contract I was able to use...
The other three were only good for a few months, was never told this and it wasn't on the contract....
Their sales approach is not honest and definitely not in favor of the client
Buyer BEWARE......

This dealership has good customer service and sales team, however, the amount of disorganization, the running around, no one knowing anything when asked is what kills all of it. Other than that it is a good place to buy your car. They do not play with the back and forth pricing. They are easy to deal with. Like I said, the craziness needs to stop and some good operations management needs to step up and make this place better in terms of Disorganization (in every department)

Really nice place everyone is attending to all your needs and Steve from the service depot is awesome very professional and Danny Goldsmith he s one of the best employee that this place has he very honest and super sweet and Very professional to

Horrible customer service... Took my car because of an airbag recall. I called to make an appointment for the airbag recall. I get there on the day of the appointment. I go to the help desk and I said, "I have a 9am appointment for the airbag recall". They still still ask me what am I here for and if I had an appointment. They checked me in and the ask me to wait for a service advisor. A few minutes later, they tell me the service advisor is ready for me. I go meet her and again, "What are you here for?" Wow... If I ever buy another BMW it will never be from this dealer!

Polite and quick. Checked on policy of service from another state and honored it.

Tracy was amazing, We were there to return a lease, She is a real professional, most of the dealers staff should learn from her.

Ask for Moe! I leased my first car from South Motors and could not be happier with the level of service I received. Moe took his time to answer all of my questions and went above & beyond to find me the best deal possible. Everyone I worked with through the process gave excellent customer service (appointment scheduling, finance, insurance and sales). In addition, I received quality follow up calls to make sure I was satisfied. Thank you for making my first buying experience an excellent one!

A waste of time. The worse customer service experinece I have ever had.
Gabriel from sales and leasing assured me that they had the Honda CRV 2021 with both the colors and trim that I wanted.
I came from far with my family wanting to give Honda a try. I was told by Gabriel that he is booking me for a V.I.P. appointment and to ask for a Mr.Suarez when I arrive to the location that he will take care of me.
I arrived and I had a salesmen with no experinece trying to hustle me for 4 hours promising that he will help me. The guy took me to 3 car inventories saying that he has the car that I wanted. Nonsense. This was all new to me.
I called Gabriel and he was not answering my calls now because he is full of s...
I spoke with Jack who is suppose to be in charge. Obviosuly he has the wrong staff not to say all of them are not good, maybe they are but I am speaking only the facts from my experience on that day. I do not reccomend working with Gabriel period. I kept being asked how much will you pay when they never had the vehicle I asked for. I was told by a few employees that they do not know when they will get the 2021 CRVs. What an absolute insult and waste of time.

Worst Dealership I have ever dealt with. Extremely dishonest! Corporate tried to intervene but South Motors would not respond to them as well. At least that is what I was told by BMW of America. Avoid the hassel and go to Braman in Downtown.

Top notch the best nice used cars great deal.
Ask for Wejebe

Made an appointment for an Oil chance and was out within 1.5 hrs. Enjoyed my relaxing time reading.

This place is special because of the people I dealt with.
Your next Honda vehicle must give Sales Rep Mr. Jude a chance to assist you. He is well mannered professional and proficient in this field.
Make sure you also ask for Mr. Alsdo Suarez you will get a good deal...

Excellent attention from Quievit Quintero who was always very attentive, helpful and helped us solve our situation in the best way. Thank you!

Excellent customer service, excellent sales team. I really recommend.

Tony, in the service department, took care of us first class and knows how to treat customers