Sound Imaging Review

This company does not stand by their products whatsoever, their customer service is abysmal and woe to anyone who decides to work with them or buy any equipment from them

PLEASE BE WARNED:

This company will sell you product that is damaged, try to blame you for breaking it and then refuse to address the issue

My experience: we bought an MRI compatible headphone set from them which included the cabling, amplifier, and headphones

The first amp was damaged and they sent a replacement, after we sent it back, they claimed we opened the amp and it came back scratched and damaged

The second amp they sent failed as well and they sent us a 3rd amp. For the 3rd amp we asked them to come install it as they claimed it was our fault for not installing it correctly. They wanted $1600 just for sending an engineer to come diagnose the problem and fixing it (I 100% believe their amp or faulty cables are to blame)

We finally agreed to pay 50% and if it is their fault they will refund us, if its our their fault we pay the full $1600. The day of service comes (which they confirmed) and the engineer is nowhere to be found and they don t answer the phone.

DO NOT DO BUSINESS WITH THEM! YOU HAVE BEEN WARNED ! Shady shady company who doesn t care about their customers or products

I definitely would recommend doing any MRI-related business with Sound Imaging! All of their associates seems to be fully knowledgeable about all of their products/services (even if they don't, they always managed to do a follow-up and fix my problem). I would recommend speaking with Daniel, very nice person to talked to, provided me with every inquiries I needed whilst providing good customer service. Fair price, High quality, Great service, what's more to ask?

I've been doing MRI service business with Sound Imaging for a quite some time, their parts specialist, Marcus helped me out on every occasion and will always get back to me as soon as he could

The company you call for MRI equipment! Very helpful!

I really had an easy time doing business with Sound Imaging. While I was asking them for more information on getting my coils fixed, there was almost no hassle about the cost, and the team immediately help me with my issue without any unnecessary delay (I even got a $50 off my whole service). I'd recommend going with them for sure.

DO NOT WORK WITH THIS COMPANY!!!!

They will take you for a ride then not fix their broken products and blame you for breaking their product

It s really simple: if a company has to send you 2 replacements of their amplifier (or whatever product they make) then there is something clearly wrong with their product. If a car keeps getting taken back to the mechanic for same issues, it s a lemon.

This company DOES NOT stand by their product or care to fix anything. DANIEL, the manager doesn t want to fix anything or care, and just wants to shift blame on the customer, just a rude person on a power trip

I highly recommend Sound Imaging for MRI machine rentals, parts and accessories! William is always very helpful, knowledgeable and professional!

If there s a Zero star I would put it.

This company doesn t care about their customer, we made an appointment for an engineer to come, and we paid them even though it s THEIR Fault !

The engineer didn t even come, really bad poor service, don t use them ever ever ever

Great people to work with! Needed some repairs on parts and their prices beat out everyone else in the industry. Best prices & fast repairs. Very satisfied.

We shopped around and could not find anybody to beat their prices on Mri Parient Camera systems or mri Stereo s. We called their past customers who had nothing but good things to say. We are now looking at one of their patented products for patient motion detection. Highly recommend.