Snow Planet Ltd. Reviews

Great 'indoor' fun. Nice place to eat and drink after a couple of hours skiing. Instructors are helpful and provide great training.

A great place to take children to play, there will be discounts on tickets at night, the staff is very friendly, and the restaurant food is good!

Amazing place, helpful staff and the instructor I got was really nice. The attention from a 1 on 1 lesson is especially good. Also, there was no hassle with anything from the equipment and clothing hire to booking a locker. I'd recommend it to anyone. It's not cheap though but you get what you pay for.

Makes skiing accessible all year round. Grab their many deals and got in for a few hour to hone you skills. easy to get to, no hassle gear rental

Great place for children to have fun.
Learn skiing in a controlled environment.
Nice staff, could have done with few more crew members on the slopes.
Good dining.

Instructors are very patient and very calm. We enjoyed our lesson with Toby.

We took 7 of our grand children, aged from 5 to 11. They had a ball. It was a school day so probably wasn't as busy as it could be.
The snow was in good condition and the lifties were very patient.
Hire gear was pretty good condition.
I bought our passes on grabone so it was a very cheap days entertainment.

Restaurant service was terrible. Staff didn't even know who ordered what. Food was average.

Snowplanet was very fun with very friendly staff. The food there is great and i must admit that their Pizzas are fantastic, although quite expensive. I would highly recommend Snowplanet for a fast family activity.

We bought Grabone voucher for my son's birthday party. The Kids were all happy. However when they want to see Santa, I was told we have to pay extra:(.

We had our work Christmas function at Snow Planet, Dec 17.
Was very disappointed in the particularly unhelpful staff at front counter, facilities were total chaos, messy and it was a really stressful start to our function to be so disorganized. The snow was fun but the Snow Games disappointing and our staff very quickly lost interest.
The only reason for any stars is the Restaurant and Bar staff were great, friendly, helpful and accommodating. The food was absolutely exceptional, delicious and our tables were beautifully decorated. So a huge thanks to the bar and restaurant staff!

Fun experience, especially for New Zealanders, where snow is a rarity. That being said, it can't really compare to some places overseas (but very little in New Zealand can). Reasonable prices, if a little pricey (the cafe is especially expensive). I got stuck on the conveyor belt going up a few times, which was quite terrifying. However, staff were quick to help. Good place for beginners.

Way to expensive - nearly $300 to take the family skiing for a couple of hours and more if you need to hire clothing

The instructors are good, but the teenagers in the equipment area and on the ski lifts always seem board and indifferent

I've lost count of times they have sized my ski's incorrectly, resulting in them coming off on the slope and me having to wast time trudging back in for a refit

locker machine doesnt take cards and often rejects certain coins - very frustrating as you then have to queue in the busy cafe for change

Cafe food pretty average but great views out to the ski slope

Great day out with the kids. Staff were very helpful. Our kids first time skiing and snow boarding. It was a great experience for them. We were able to hire all the gear we needed so no worries about bringing your own

It was such fun and it had an amazing atmosphere, with very friendly staff.

My first snowboard ride in New Zealand... It's really short... When I just come down from the top, it all comes down in 10 seconds. It may take less than 10 seconds.... And if you are new to using a lift that you cannot see in Korea, learn how to use it well with the guide. Fell a few times
It is worth going at least once when you want to ride the board too much. Not very expensive.

Was a fun afternoon. Kinda annoying getting the travelator up to the snow tubing ramp because they kept randomly stopping it and causing everyone to jerk forward but aside from that was lots of fun!

Heaps of fun, and a great way to give the kids a taste of skiing without going to the expense of going to - and staying at - the real thing.

Friendly and helpful staff (aside from one that didn't seem to understand what I thought was a pretty plain question).

Not exactly cheap (and the prices at the restaurant were eye watering) but overall a very cool experience.

Went for the Christmas Wonderland. It was a great night out. They have done a good job with tubing tracks, Santa, and a little village. Food was amazing. $21 for Chicken and mushrooms pasta and tasted great! Awesome night out for sure. Would encourage anyone who loves Christmas or those with small kids.

Not long enough. Don't know why they didn't take it all the way back when there is space behind.

Food expensive but most is good and good selection .love the fireplace .free wifi great for the grandkids .good selection of drinks and they make a great chai

Fabulous facility to learn at before hitting the slopes at the mountain. Also, good for getting up to speed before the mountain season starts or for those wanting to improve. Instructors are knowledgeable and provide value at all levels. They can even teach you tricks in the slopestyle park. And if you don t do Snowsports there s tubing or sledding. All staff are courteous and want to ensure that a good time is had.

Father Christmas in winter wonderland is magical.

Truely a world class facility right there in Silverdale. Can t wait to go back.

Amazing place to go to of you don't have access to the mountains and relatively close to Auckland. Good variety of ramps and rails and for the people who do not skii or snowboard, you can go tobogganing in a donut down a slope, the restaurant is good and the foods being good aswell, they also have super-esized foods

The new Winter Wonderland and snow tubing area is fantastic!

A really "cool" (lol) place for all. Options for skiing, snowboarding and tubing. Went there for a school trip and all the kids gave skiing or snowboarding (some for the first time!!) a go and had a ball! Instructors were really thorough and were really good to work with. Reasonably priced and equipment and clothing can be hired.

We decided to have our 5 years old girl party here. Great fun! Kids simply love it. Certainly a bit, memories that will last! Food was good, and staff friendly. Recommend.

A bit limited but then what can you expect from an indoor slope. Helpful friendly staff, short queues and plenty of ticket options.

Great place. Excellent staff. Good environment to learn to ride

Great place to learn to ski, although the process to book lessons over the phone is a bit annoying, taking multiple attempts to get through and having to resort to leaving a message and waiting a couple of days for a callback.

Good family fun. Snow is very hard though so best to fall over to often. Restaurant is very nicely appointed with very good food.

Excellent service, really busy but staff remain polite and helpful. Fantastic for kids

Snow planet is really fun. Its a great environment to learn skiing and snowboarding. Anf its really close to auckland. Its relatively affordable. The skiing and boarding are good. They have a few trick boxes that are slidy. Its a great place to go with your friends or as a place to take a date. They have a restaurant there as well that's equipt with a bar. This place is great also for kids to ski with their families.

I like Snowplanet, but we went on a night with cheap tickets. One of the lifts was shut and the queues were pretty bad. Still a cool place but just pay full price and go when no one else is there.

Great place for the kids to practice skiing and snowboarding. Also love the restaurant that feels like a lodge.

My snowboarding 9 year old son did his first attempts at the button lift and the staff were really helpful.

Murrays Bay School had a wonderful time at Snow Planet. The instructors were super friendly and patient with the kids. We will definitely be looking at coming back again next year.

Great place to learn to ski without the commitment of a mountain.

It's been years since I've been on skis, but this place brought back good memories of falling over and fun

I arrived for a 2pm slide about in the middle of a school holiday and the gear hire area was utter chaos, gear eeevverryyywhere, but that was the only annoyance.

Great place to start snowboarding or improve your skills.

Great place Easy fun organised. Great food. The ski runs could be a little longer.

The staff are rude and too young. Seems to me they are running a sweatshop.

Great for beginners to learn to ski/snowboard. Cafe is over priced but there isn't really any other option

Great day out with the staff, great bonding experience! And the snowplanet staff were so kind and caring!

Very enjoyable place to visit with the whole whanau. However after receiving abrasions to feet, I would reccomend to wear socks in the provided ski boots

Only used winter wonderland. Needs to be clear in the area that only tobogan is allowed in the entry fee. Maybe a fence to separate the tubing area would help. Would go back again but probably not in a great hurry.

Absolutely fantastic place to go! Been there a few times and it's been great every time. Had the misfortune of hurting myself there and I can say that even their first aid is top notch. Highly recommend this place for all ages of fun!

Great reception team unfortunately found the rest of the staff unfriendly and somewhat rude right from equipment hire to staff on the slop. As this my husband and 10year old nephews first time i was very disappointed to see the staff member on the beginner slop resting on the machine having a afternoon snooze! There was no help from staff or instructions given which made it a very expensive average experience for all!

Winter Wonderland was a great bit of fun for the kids, and a unique experience in the middle of summer!

Very expensive but well laid out. Good cafe area and plenty of gear for hiring. Warm clothes can also be rented.

The slope is not very long or challenging but it s a good way to entertain the kids when it s horrid weather.

$30 Pizza was rank af with some cheap and nasty cheese. Also lockers have a cunning ploy to take a few extra bucks off you, with the 3 and 7 hour lockable times.
Wouldn't go back.

Obviously for an indoor facility there are quite short runs, but the snow is excellent, staff helpful and a good cafe where you can relax wiht a coffee or a beer after (or during) skiing. My daughter also did school lessons there and the instructors are excellent - really helpful and helped her improve her technique.

Decent. Conditions are consistent from week to week and course changes keep things interesting. I only go when I like the park otherwise no. Good place for beginners. Restaurant is very expensive so bring lunch.

The snow of course, the planet, the environment, the staff, as helpful as expected, the whole team just made the difference, the food, awesome as ever, get the pizzas, the onion rings, the beef a la plancha, hot rock, the best I ve ever had around the top of Auckland, top of the snotch, worth while, go, Don t hesitate, my daughter from tahiti has a blast on snowboard, didn't like it, but once the skis were on, looked like she done it or her life.....

Really surprised food was great had a great work dinner for Goughs social club awesome night, worth the trip.

Nice food and staff. Really cool to watch while eating.

Great place, my son went for first skiing lesson there, but surreal as it was a warm day

This place is very good, the food is good and the service is great and it is a big ski place

Schools holidays is not the best time to visit,ski school hogging the left t bar,way too many in school for 1 lesson,30 mins to get 1 ride up

Good food and quick service even tho it was really busy.

Good place to practise before heading down to the fields

Took our work boys there for Christmas do. We all had a great time.
Awesome facilities and something to do thats positive and doesn't require alcohol for work functions.

it's okay at best. the employees acted as if I was bothering them right from the beginning even though I was cheerful and the prices are ridiculous.

reply: I visited on the 27th of January roughly at 7:40 to 8pm and the unfriendly staff was a white male in late 20s or early 30s. thanks for following up. (working at reception)

Awesome place, could have a larger play section for the kiddies who just want to play in the snow but a beautiful place

BAB group of 40 people had a 3 course xmas lunch. great meal, was very well set up, staff were very helpful.Great place to have xmas break up.
40 people were pleased with everything.

The kids love this place, however there are a few issues, firstly there is hardly any space to get changed only in the public toilets , perhaps they could invest in changing rooms. in busy times it can take a long time to get your snowboard as they seem to only put one person on and there isn't a lot of people around to help newbies to figure it out .

The cafe is disgusting there are cockroaches everywhere and the foods is over priced and bland, also they don't clear the tables very often and you are forced to sit with dirty plates.

Also certain people hog the tables all day spreading their things everywhere even when they are not there stopping others from being able to use the tables,.

it is quite a Mickey mouse operation and not at all world class, but the kids do love to snowboard so i guess being in Auckland this is the only option

My family had alot of fun when we were here. Food was amazing loved it. Customer service was awesome. It was a tad frustrating when it came time to go get our gear as there was a huge line to get our boots n snow board. Due to that we legit ended up only getting 15 minutes with the instructor .. when we finally got the hang of it we enjoyed ourselves. It was overall good.