In 2020 I came to your property called The Escalad...
In 2020 I came to your property called The Escalades located in Mableton, GA. I dealt with Tracy Carrasquillo, she was not very welcoming and showing a home less than the square footage (Cochran) I was looking for and I told her exactly what I wanted, emphasized space. Money was not an issue I was willing to put down 20% of the sales price. Needless to say because of the way I was treated I did not get a home or was told about any other floor plan. I was forced to look elsewhere. Fast forward to current day September 2021, I walked in to give Escalades due to me see The Park at Creekside was the same company and said to stop by for more information. This time I spoke with Sherry Richardson (I love her) she has the best attitude. I expressed I want to work with only her, along with my wants and concerns. She showed me the Buffington, I immediately said yes to this. I am giving Smith Douglas homes another chance only because of Sherry Richardson. I could have been this community a year ago but due to your Sales agent Tracy, she missed out on a sales and made it not possible. I am not happy with Smith Douglas homes as a whole and will be contacting the BBB about the initial sales agent. She needs to learn customer service skills and be advised this is 2021 not 1941. I have worked hard all my life come from a Military family, I myself work in Government since 2017 therefore I have no issue with providing funding if she assumed that was the case but she never wanted to find out. That is exactly how you loose a great sale. I am disappointed but hoping the young lady now can assist in a better way.