When you buy a new home you may expect some minor ...

When you buy a new home you may expect some minor issues in which most of the time are taken care of during the warranty period. We did have some quality issues in our new home we bought from SDH (Smith Douglas Homes) and they have been taking care of during the warranty period.
During the 15th month anniversary of the house, we received a water bill which was over 4 times our normal use of water. We found there was a leak in the main water supply line to the house and it was growing bigger every day. We contacted SDH but since we were officially out of the warranty they ignored all our requests to check it out. We hired a leak detection service that found the leak under the house slab (under one of the bedrooms), apparently, the main water line was not laid directly into the house main valve instead it was doing a detour and laid under the house slab.
Since this was an emergency and the SDH did not officially respond (for two weeks) we hired a plumber to install a new water line to the house ($$$$).
Even though I sent to SDH a copy of the water bills (along with pictures and documents), proving the leak started in the month when the house was still under warranty, SDH still did not respond at all, not even trying to sympathize with my problem or offering ways to resolve it - nothing!
So when you buy a new home from Smith Douglas Homes, Remember, once the warranty is officially over, even one day, they do not know who you are and ignore you completely.
I personally, do not recommend anymore Smith Douglas Homes.

Service: New construction