SIM Saint Louis Reviews

The representative was excellent. Very knowledgeable. Polite and efficient in spite of being understaffed. One person is not adequate to help multiple customers. She did well in spite of that.

The rep at the store (Montell) was extremely helpful and helped me switch out my device in record time.

They have horrible service and not since of order I've been waiting and waiting. Watch out for the tiny fat black lady with the locks. Just standing around wasting company time I want service

The is my favorite at&t store to go to they have good service and awesome works thank you

If you want to waste every second of your life, go here. Horrible experience.

Pleasantly surprised seems like they are actually trying to get more staffing and they actually try to sell you stuff which is annoying but at least they care about their jobs.

DiAnne andIndy spent an enormous amount of time helping us. They could not have been more generous and patient and helpful!

The employees of this store are very nice and great.

Bryce did a great job getting my bill lowered and setting me up with new TV service. Would highly recommend.

Went in to pay my bill. Customer service was good. It wasn t busy but make sure you pay for parking. They were writing tickets left and right.

Nice customer service sometimes it takes awhile but they are great people who help you find or help your needs

I'm not happy with AT&T in general, over multiple issues, but the pleasant attitude and willingness to help me shown by the personnel at this store was exemplary.

Spent an afternoon trying to get someone at this location to PICK UP THE PHONE. You have maybe 30 seconds then a recorded message then ' No One Is Available At This Time....GOODBYE. Can't even leave a message. The goal is to get you to talk to a call center and keep store staffing minimal. This is the future, get used to it.

Bryce and Dianne are amazing! They were so helpful and gave me a great experience. I will be coming back to this store!

They never pick up the phone to begin with. It's so sad, what's the point of you having a business, and not pick up calls from customers? Isn't that part of the contract smh!

Stopped to get phone activated given paperwork and had to call 800 # to get phone activated when I got home

Do not EVER use this store! They are shysters, do bait and switch, and will charge your credit card for services not rendered.

Employees helpful, make online appointment to avoid loooong wait! Rates are a ripped off

Bryce was excellent. See this guy about TV and Internet. He got me a great deal!

I was really surprised when the young lady told me that she could not print me a receipt because the printer was out of ink. I was thinking wow this is ATT.

Excellent service. The two women serving me could not have been more patient or kind.

If you re looking for great customer service Chris is your guy!

Very personal ,kind ,helpful and fast service thank you

Bryce and Jack were extremely patient and enthusiastic about going over every minor details of my plan to hunt down the best possible savings I could have. They couldn't have been more generous. Very good customer service from these professionals.

This location is convenient for me, and I experienced prompt service both when upgrading my phone and calling in with questions a few days later. I found the customer service representatives to be straightforward and courteous, and their pricing was transparent, unlike one of their competitors I recently shopped with a friend. I will definitely be going back!

Bryce, manager at this store, has been my go-to person for over a year. Bryce has moved up in the company since my first business encounter with him. Bryce is no longer at my neighborhood AT&T store. Because Bryce is so helpful and customer friendly, I traveled about 25 miles yesterday for his assistance. AT&T has a good employee here, and made a wise choice in moving him up in the company. See you next time, Bryce!

I was denied service because of my service animal. He made me wait in line for 15 minutes brute he rudely told me he wouldn't help me. I will never go back to this hole in the wall. AT&T said they weren't a corporate store. I drove 9 minutes to the one on chippewa and recieved WONDERFUL service. I think it was more than my why he Wouldn't serve us.

AT&T internet is trash. Can't even stream a sports game. Imagine trying to stream on one TV and browse at the same time.

The day I went the guy that helped me seemed rushed due to he had more people in the store than he could handle alone. Not sure why they only had one person in there. He quickly answered my question while helping another customer and it wasn't even the correct answer. I went to the AT&T in the mall and they helped me resolve my issue.

Here at noon on a thursday and the front door is locked, hours clearly state the store is open, no sign indicated special closure, and not a representative to be seen inside.

A branch of ATAT to sell new phones and pay intranet listings

Great service I'm very happy with the work. I would tell anyone try the special and see if you like it.

These guys are phenomenal. Super helpful, caring, and honest. For those complaining about the phones not being answered, it's because these guys are giving us their full attention in store and I appreciate it very much. Highly recommend

Customer service was great. She was incredibly friendly and insightful. Pleased with my experience today.

Bryce is extremely rude & he talks to his staff like trash he was so rude to this poor girl that I was working with & was very threatening like black mail .. it was so weird like if she doesn t do what he says kind of thing . It was crazy but yes avoid this location Bryce is a HORRER !

Had what I needed the salesperson was very nice and thorough

amazing store guy named Eli is really cool and respectful and generally cares about everyone Bryce is alright I guess overall the best store in the country

Spent too much time insisting on tv than actually helping with my phone issue

Shopping for new phones and plan and received no recognition from the person working while he was closing out another client. Waited 20 min then asked how much longer he would be. He told us to shop online so we left and chose another carrier. Good riddance!

The stores have seen a gradual decline. Good luck getting answers. Flip a coin

Dianne did a wonderful job setting me up with First Net! Amazing service, quick and friendly. Store was super busy and I m glad she took the time to give me the attention I needed. An amazing deal too!

Really great experience 9/10 would recommend the customer service here !

Great staff,very helpful and knowledge. Quick and efficient service.

I went to this location today with my boyfriend and we were helped by the wonderful Montel. He was patient with us, answered all of our questions with a smile and got us all set up with a new plan and phones easily. Thanks Montel!

Bryce has really helped me get my home phone situated. It was difficult having to deal with customer service over the phone but he finally got me on track. I even gave him a lemonade and a Honey bun for his kind service

Received the best customer service from Diane in she went beyond the call of duty in ensuring my experience was good in setting my expectation management and explaining everything

Great I got my new phone the next day that was fast,I don t know if they are open on Sunday or have to wait till Monday morning

Girl was really rude. Usually recieve amazing customer service.

Great Service. Eli went above and beyond to get my problems resolved.

I'm not sure I ever got the fella's name that I worked with, but he worked me through a fraud issue and upgraded my phone during my time there. He was direct, informative and helpful, as helpful as I have ever experienced in customer service. He went over and above, even speaking to corporate on my behalf to resolve my issue.

Super nice staff and work very efficient! recommend coming to this location!!!

Staff is really helpful and knowledgeable. I have been an AT&T customer for a long time and will remain loyal.

Rashidah is the best sales rep make her a manager already!!!

Had a great experience after creating my own problem. Jeff Wilson got it sorted out and made sure I had everything I needed.

I cannot even begin to thank the employees at this store enough for what they did for me. Way above any expectation I had. Best store ever!!! Thank you!!!

Great place and you can pay your bill directly at this locstion which is the closes location in the inner city of St. Louis

I worked with Dianne today. She was wonderful. She did a great job informing me and helping me set up my new business account with AT&T. Very organized and informative. I recommend these guys for all you re business or personal AT&T needs.

I can t get fiber internet. I m willing to pay for it. Why can t I get it?

Terrible experience to begin they only have two computers one for cash payment and another for credit card payments wow, upon arriving at the store I was not only not greeted but allowed by an employee be Brice or something to that effect he had no business cards available for customers really bush league, moving on I was allowed to sit there in the for 47 minutes before being told " a yo man I'm gonna be with these ladies for a minute you can go to another location down the street" this all happened at the S. Grand location, the store he so rudely refered me to then carried on laughing was the S.hampton location 4 miles away and it took me literally 2 minutes and 45 seconds to complete my transaction the moral of the review is don't patronize the SOUTH GRAND AT&T LOCATION !!!!

This is the best! They never met a stranger, or a problem they couldn't solve!

Tried to get me to commit fraud by using my diseased wife s name to get lower pricing on universe

The staff is incredible. They really do take their time to understand all your problems.

A young guy had my mom get a Motorola phone (she was very upset due to it being way to big and she told him she wanted a phone) instead of the Samsung Galaxy S7 claiming they were out. I personally got a hold of my moms insurance and got the Galaxy S7 right away!!!