Heritage Oaks Skilled Nursing Reviews

Heritage Oaks is an amazing center with excellent staff dedicated to providing the best care.

Renovation in progress. Thanks for making this a better place for the residents.

Paid a $90,000 fine because one of their aids was caught abusing a resident there on a hidden camera. They stood by the aid. Soooo if you want your loving family member to die.... Bring them here.

The most unprofessional staff and very unorganized. Do not put your family members here. It is dirty and dishonest even on patients charts!

My sister is on her death bed because they never checked on her over night . Her sugar level went down to a 20. Now she has 24 hrs to improve to be saved . DON'T BRING YOUR FAMILY HERE

This horrible dump is a nightmare. They have staff leaving this place faster than those twin towers went down on 9/11. A nurse had a job interview here on the same day they were audited. She drove all the way down there, only to be turned away. We DO have cell phones. She could have been notified. However, she was not. Her appointment was rescheduled. They had no time for her after that. That patio was junky and cluttered, and the receptionist made promises she could not keep. STAY AWAY!

We love our residents and strive everyday to take care of our residents (our family)

I placed Mom there about two months ago. So far the experience has been great. She has the best nurses I ve ever met. Her day time nurses, Stephanie Salas and Alyssa Hernandez, are so good with her. They keep me well informed on everything that happens throughout Moms day. Her weekend nurse, Amanda Pena, is just as great. They go out of their way to make sure Mom has everything she needs and is comfortable. I am very grateful for their devotion to their profession. We need more nurses like them. I would highly recommend this facility to anyone.

The nurses are unprofessional and always "forget" to feed my aunt . I would like to also point out that she has been hit multiple times by nurses .when we confronted them about it they say she feel or hit herself . I hate the nurses and I am always getting into arguments. They never move her from her bed , not even to bath her. They are always saying my aunt is going to chock but when she eats with us she eats just fine . I do not recomend this place to anyone r and hope they shut down .

They did everything in their power to get me up and moving around again! All thanks to them for the support and encouragement I received to push the limits and get my motor skills back up

Sherri is amazing to work with and helpful in transitioning patients from the hospital to their facility.

Heritage Oaks is a great rehab facility. Their director of rehab Dickie is a Superman in helping the patients get stronger and recover.

My grandmother who has Alzheimer s has recently been admitted to facility from another nursing home and with in 2 weeks she is getting great nursing care and therapy daily. She has shown a great improvement in just such short period of time

I am very impressed with this facility. The staff is very friendly and professional and answer all questions that are asked. Very clean environment..5 star quality all the way.

One of my grandparents was just admitted to this place and they forgot to feed her. She's only mentioned one time, but she isn't looking good. We are in the process of getting her out of Heritage Oaks in Lubbock because their care is so poorly given!