Signature Mazda Review

I went just to see the Mazda car , and Awry came and helped me and after few times that she answered all of my questions in a kindly manner, I got the car from Mazda. Mazda signature in Richmond have absolutely the best customer service, specially Awry , she has lots of Patience and she knows what she is talking about .
I am Mazda customer for the rest of my life
THAKS AWRY

Thank You Bobby for your help !!! Great Customer service, for sure I will come back.

This was my first time buying a new car. The entire process was wonderful. William was able to set me up with the exact car I wanted. Anything I did not understand or any questions I had were diligently answered along the way. Signature Mazda s patience and professionalism went above and beyond my expectations. William went out of his way to make sure the whole experience was as smooth and transparent as possible. I truly feel that I was taken care of.

As a owner of a business myself, I understand all the challenges involved in running a successful establishment. The owners of Signature Mazda both Marko and Deryl are prime examples of how a successful business should be run. They understand the needs of their clients and are ever changing to optimize that experience. We are part of a performance group with them and share business ideas and challenges. I can say that I owe much of our success to the knowledge and insight they bring to the table. The automotive industry is constantly changing and Marko and Deryl are always on the cutting edge. These guys are passionate business owners that care about their staff and believe in the Mazda brand. Mazda Canada is fortunate to have dealers like Marko and Deryl as brand ambassadors.

OMG De la Rey is such a horrible person I've been looking for a new Mazda 3 and checked a few Mazda dealers' Google reviews. He said terrible things to Wolfe Mazda too! I think maybe he gets paid to bad mouth other dealers? And I am Chinese. I don't know what Chinese people have ever done to you to make you such a racist hatred. It's really offended to read your review. Don't understand why you didn't ask for a salesperson but waited for them to talk to you first, because if I were there to buy a car, I would simply go to the reception ask for help. Isn't it what most people do? And OMG he judged people by their outfits too, just horrible No need to say more. FYI, sales people use their phones alot because it could be business! I'm going to check out signature Mazda myself! I don't believe a single word that awful man said. That review shouldn't even be posted

I do appreciate Fiona and Justin. They are both really friendly, nice and patient. So brilliant they are. I wish I could still talk to them with about next car in the future.

I just leased my Mazda3 from Signature Mazda and would highly recommend Justin Kim for those who are looking for a new car. He was very helpful, attentive, and friendly.

This is my second time to purchase a vehicle from Lucy Chen. This young lady was super helpful and efficient. Unlike other sales rep, she was patiently to answer all my questions and you can always rely on her to provide some constructive suggestions too. She also have a never give- up attitude - always try her best to find the right vehicle for me. From the day one I met her, I knew she would be a wonderful helper on my vehicle sourcing. That's why I came back when I need acquire another car this year :). I have no doubt to recommend Lucy to anyone who needs a car and she can definitely will be the right person to help you.

Sales are very nice to you, but after that, service is horrible. The front desk of Service department is very unprofessional compare to Metrotown Mazda (I wonder why we were passed to David C. every time, and he can always find a way to make us unhappen. No call or communication to customer when service is done (of course no one would bother to explain the technician note). Definitely no coming back, end of journey with Mazda :).

Alice has a very nice sale and strongly advises Mazda owners to have questions to consult her.

We wanted to purchase a new car as we recently have a baby . We went to couple stores but we don't know which one is the best for us and we were very disappointed at the sales from other dealerships.
William Lee from Signature Mazda listened to our needs and helped us to make up our minds. He is friendly, fair and trustworthy ensuring we get the best value from our money and service. We are extremely satisfied and happy with our new CX 9 and can't thank William enough! It was the best buying experience! Definitely will recommend William to all our friends!

Purchased a Mazda3 from William Li in April 2017. William was very responsive to all of my inquiries and made the process incredibly easy.

We test drove the new Mazda CX-5 at the Richmond Automall and my boyfriend instantly fell in love with it. The drive was comfortable and most importantly, we were both confident in the vehicle and brand itself. My boyfriend just purchased a new CX-5. Alice Lee assisted us and we had an exceptional experience. We have never had such friendly service at any other dealerships. No other dealerships can compare Alice's service and the brand's quality. Their accounting department and insurance department were also very helpful as well (Basil and Joyce and Ashbir).Thank you so much, Alice and THANK YOU all for taking care of us!

Signature Mazda did an excellent job. We got the car of our dreams and this couldn't be possible without the fantastic role of Sara Cardona at first Joyce and Mr. Marko. These people have strong compromise with customers, will help as much as it is in their hands to give you the best deal and help you to have the car you want!. I will definitely come back in the future if I think about a new car.

Beyond the call service. Alice Lee and Marco provide outstanding service

Alice is awesome sales, we so happy to work with her and got our dream car home ;)

I am a proud owner of a new Mazda thanks to the fine people at signature mazda.

I was browsing the cars in the showroom when a nice sales woman named Alice approached me with a warm smile on her face. I told her what I wanted in a car and asked her advice on which car to buy. Alice was honest and very knowledgable about which car suited me.

We went for a test drive and I was sold.
When it was time to crunch numbers she tried her best to give me the best price possible and throwing in some accessories.

Find Alice when you come to signature mazda, she will take care of you.
Keep up the good work and service!

After a car accident on March 10, 2015 which destroyed my Mazda 3 Sport, I came to Signature Mazda to purchase my new vehicle. Arash Akhlagi approached me and from the first "hello" he was the most professional salesman I had encountered. While there was no doubt in my mind that I had fallen in love with the car, Arash made my decision solid. He explained everything there is to know about the CX-5 and described all the wonderful features. He understood my need for a bigger and safer car (given what I endured in the accident) and catered to all my other needs. He pointed me to the perfect colour (which was wasn't previously aware of). He gave me excellent advice about financing for which I am very thankful. He treated me like a friend and I am very happy that he listened to everything I said. On the day I picked up my car, he greeted me with enthusiasm. I could tell that he was happy for me and for my upgrade in vehicle. While I initially came in for the 2015 model, he explained the upgrades in the 2016 which cost only slightly more so of course I chose the 2016 model. I drove away in my new 2016 CX-5 very happy that I was treated well. He provided me with bonuses as well which I appreciated. Arash's exceptional customer service helped make my purchase an even happier one. I now drive an amazing and safe car thanks to all of the advice and assistance he provided to me. Without a doubt, I highly recommend Arash Akhlagi to anyone considering purchasing a Mazda because you will be in very good hands. I will continue coming to Signature Mazda for all my servicing needs.

Avery knows how to make customer happy. Great job done for us. Thanks

This week I was looking for a car. I went shopping around, going from dealer to dealer to find the best deal within my price range. When I walked into the Signature Mazda dealership in the Richmond Auto Mall I was pleasantly approached by Stacy. She inquired about what I was looking for and started showing me the options I had within my budget. Alice was also was extremely helpful, working with Stacy on getting me the best deal they could. They presented me with the beautiful 2018 Mazda 3 GT. I fell in love with it. Alice explained everything about the car features and the difference between leasing and financing. Alice and Stacy were extremely transparent, friendly and helpful, which made my first leasing experience smooth and stress free. Later on, Joyce, who is also super nice and helpful, assisted me on getting the lease approval and explaining everything about the additional coverage benefits. To finalize my experience, Stacy and Alice did an excellent job on explaining to me all features of the car and giving me some sweet gifts. I am extremely satisfied with my new car and the experience at Signature Mazda. Thank you Stacy and Alice. I highly recommend this team!!

PS: They also left me an adorable note in the car which can be seen in the picture below.

We always bought our car here , enjoyed free coffee not just for coffee also good service

William li was very helpful and professional throughout the whole experience of purchasing my vehicle. I returned after 15 years, the previous vehicle was also purchased from this dealership and I was asking about the salesperson whom I'd dealt with back then. He had moved on and I had the pleasure of dealing with William instead. Will recommend this gentleman to anyone thinking of purchasing their next vehicle.

Love the services at Signature Mazda Richmond. I've recently leased Mazda 3 GT from this location and the whole process was very simple and efficient. Staffs were kind and very helpful.

Greg was very knowledgeable and professional when providing service on my first Mazda purchase. My car shopping experience was less stressful and I m leaving very happy and confident in my purchase. Thanks so much Greg, your time was truly appreciated.

As a first time car buyer, I've experienced nothing but the best service from the Mazda dealership. I'd like to give a big shout-out to Leona and Leo for helping me out with this stressful process.

They very patiently the breakdown of the costs and why everything is what it is. I especially appreciated the patience they showed when my dad interjected on the process (sorry guys!).

The On Hub insurance associate at this location has also been helpful in identifying potential savings with my insurance.

Greatly enjoying my brand new CX5. I hope Mazda releases hybrid or EV models in the next 3-4 years so I can keep coming back in the future.

This is definitely THE Mazda dealership to go to if you don't want to feel the sales pressure that normally accompanies the car buying process.

My only small and minor gripe is that the hallways for the office area feels a bit claustrophobic during these pandemic times.

This location gave us the receipt of another individual containing their financial information. I spoke with a lady on the phone who was very insincere and said she s sure this hasn t happened before . I would be careful with your financial information at this place.

Earlier this week I tried booking a service appointment with couple of dealers neer my home but no one got back to me to book a maintenance appointment. I contacted Signature Mazda service department and right away they got me in for my service.

When I arrived I was greated by Sabrina and she was wonderful and got me situated right away. While performing my service, they noticed that I had a nail in one of my tires and they took care of it right away.

By far the best experience evere. Highly recommend Sabrina and Signature Mazda Service Department.... thank you all your help today.

Kelly and Chris at this dealer are really helpful, try their best to help me to get best deal, they treat customers with care in their heart, not only provides good car, also best service. I truly thanks for their efforts.

After six-year experiences with Mazda3 sport, I decided to change a new car. Mazda is still my favourite brand. When I came to signature Mazda, I met Lucy Chen, a super hospitality girl. She patiently explained the difference between CX-3 and CX-5, accompanied me on a test drive and professionally showed me upgraded techniques. Finally I choose CX-5 GT .

Lucy always helped me and solved my questions whether I was at Mazda shop or at home, work time or after work. When I couldn't decide something she gave me very useful advice and suggestions. She is one of the best sellers I have ever met. Thanks again Lucy! I hope to see you next time.

The customer service is pretty good. I bought my car from Kelly. She is so kind. She help me a lot offering me a surprising low price. If you would like buy a car, I strongly recommend Kelly.

Every time I get my car service they treat me as someone special and they know who I am. Thank you for having such a great positive experience purchasing and maintaining my car

This is my first time to buy a car and i have the best experience with Kelly at Signature Mazda dealership ! Kelly is the most patient and best seller i have ever seen. And she is so enthusiastic and and always willing to solve any question I have. She will consider our needs and budget to give us the best solutions for us to choose. I love the Mazda CX5 GS model which recommended by Kelly. Moreover, she also give me a very good deal and small gifts. When we came to pick up the car, Kelly did a full overview of the vehicle, and made sure we are happy with anything. Even after I bought the car, she is also willing to solve my questions about operating the car. Very lucky to have her!

Don't look anywhere else, you will not be disappointed with Kelly and Signature Mazda!

Thanks for Alice and her sales team, they're very nice and professional.

Alice is very nice, I also sent a lot of things, very responsible.

Kelly is a beautiful, professional, enthusiastic and considerate Sales at Signature Mazda, thanks to her help, we got our pretty CX5, we are fully satisfied. I would highly recommend Kelly to those who are in the market for a new vehicle!

I took me awhile to find the right car. Greg was great to deal with and I highly recommend working with him to find the right car that suits your needs. He was very honest and great to deal with. He added a ton of value to what I was looking for in a car. Thanks again for all your help

Very efficient and professional, always happy to do the service at Signature Madza!

No complaints other than missing see Tarn work here he was the best service adivisor they had he always went above and beyond to help!

this dealer is the best i have ever met. the advisor, alice lee, very patient with your enquiry. thanks.

Simon K. was very helpful when I initially came in just to get quotes. He offered me to test drive a couple cars, which I did, and sat me down alongside some quotes right after the test drive. He wasn't pushy about selling the car right away and gave me many options as to what I should be looking forward when purchasing a new car. Great service from Simon and thank you for helping me get a brand new car!

My experience at Signature Mazda was overall very good. Katja was very helpful and very knowledgeable about my CX-5.

Best service you ll receive while buying a car with Arman WARAICH at Signature Mazda. Arman went above and beyond with his kindness and knowledge. Always looking out for the clients best interest and making you feel welcomed. He's very attentive, professional, polite, respectful, and responsible. You will not regret going into Signature Mazda, ask for Arman :)

Have nothing but good things to say about our experience at Signature Mazda. Donald Li was fantastic - he was respectful, thoughtful and honest. Never pushy and guided us through every step of the process, making sure that communication was always open and transparent. Joyce from Finance was extremely helpful as well. Would recommend this dealership in a heartbeat.

Recently purchase a Mazda CX-5 from Greg Villeneuve. Greg was fantastic to deal with and made the whole process as easy as possible. I would highly recommend using Greg, and purchasing a Mazda in the future.

Being my first auto purchase in Canada I could not have received a better customer service, and overall experience.
From the moment I entered the door I was welcomed by the team, appointed to a saleswoman Sammie who helped me throughout the whole purchase process and kept checking on me during the entire time, up to the point where she handed me the keys for my new car.
It was easy, pleasant and very comfortable to get my new pre-owned here.
All the employees exceeded my expectations on the customer service aspect, the professionalism, how they listened to me and how they followed each and every one of my requests. They did not tried to push any service or product that I was not interested in, when they offered me their products I listened and so did they.
I recommend anyone to stop at Signature Mazda before you close the deal elsewhere.
Thank you Mazda Team!

William has been extremely helpful and proactive with me and my wife s new car purchase the moment I sent off a random email just to enquire. Other dealerships will either take days to reply or even to follow up on but William was already welcoming us for a testdrive.

It s the first time for me to lease a car, but William walked us through the process with concise clarification and ease. He is always supportive and most importantly, patient. We shopped around other dealerships and William was never pressuring. He gave us time to decide what is best for us, but always on the standby to answer our questions.

We got a very good deal from another auto maker, but William went above and beyond to match it. Despite that the two deals came to a tough draw, my wife and I chose the Mazda CX5. We chose William s outstanding service, expertise and trust like a family that we can depend on. Thank you to you and your team William. I am off to enjoy my new car now!

I recently purchased a new car from Signature Mazda. We arrived in the middle of what was obviously a very busy Saturday afternoon, but Joe Munster and the other staff were still incredibly attentive and helpful.

After taking us out for a test drive and offering a lot of valuable information about the cars we were looking at, Joe worked with us to figure out the financing plan that made the most sense for us. He was able to offer some great deals and even a price-matching guarantee with other Mazda dealerships across the country.

After we decided to make the purchase the staff worked with us to make it possible to take the car on the same day. Joe, the business rep and the insurance rep all stayed almost an hour past closing time on a Saturday evening to finish everything up and send us on our way.

I'll be going back again soon to get some of the new accessories installed, and I look forward to dealing with them for future checkups and maintenance.

I am very grateful to Kelly for helping me, a great car experience.

A five star rating for Alice Lee who was friendly, professional and very helpful when I picked up my new 2017 Mazda CX-5 on October 17, 2017. It was a pleasure doing business with Alice and all the staff I met at Signature Mazda and I would highly recommend this dealership at the Richmond Auto Mall to anyone looking for a Mazda vehicle.

I have been buying parts from Ron and Munir in the parts department for my Mazda 3. They are both very knowledgeable about their parts and offer amazing customer service. If you have a question about parts for your Mazda, you know who to look for! I give both of them 5 stars!

Stephen

They let me walk with a cash deal on the table because of about a $500 difference and then they tell the other Mazda dealership, that I did make a deal with, that the car had been sold! Same day, not likely!

Amazing car buying experience, very professional and great service.

Coming from Vancouver Island, we made arrangements to meet Greg Villeneuve and our Signature Mazda CX-5 vehicle at the ferry. As we drove back from the ferry with Greg where we got into a straight talk conversation and ended up finalizing a no-nonsense deal. Refreshing. Greg's high energy approach and focus on exceeding customer's needs gave confidence in our expectations and the dealership's support towards the purchase was clear and concise. Refreshing. To close, this was a KIS deal - Keeping It Simple made the car purchase with Greg Villeneuve and Signature Mazda extremely positive and exceeded our expectations. Highly highly recommend both Greg and Signature Mazda for quality vehicles and no-nonsense vehicle purchase experience; you have earned the confidence of a repeat customer.

Lucy helps us a lot! All staffs are kind and professional! Deals are great! Very good experience!

My experience at Signature mazda was excellenent. Sean Lal looked after all my concerns very efficiently and quickly. Great customer service!

Booked an appointment to test drive a miata. After arriving at the dealership, it took the salesman about 15min before greeting me. Then he informed me that only automatic transmission miata's were available for test drive (he could of told me that over the phone). When I asked if there would ever be 6spd miata's available for test drive, the sales advised me to put a $5000 deposit down first. I'm not going to blindly buy a $40k car without test driving it first so I will be crossing the mazda miata off my list.

I returned to Signature Mazda last week and once again had a wonderful experience. I was helped by Alice Lee and Justin Kim and drove away with a new CX-5. They both continue to help me out with questions about the new features even to this day.

Very good experience with my out . Jeffrey Liu is very patient and helpful with my buying experience . Highly recommend car dealer .

Sarah & Willian are just wonderful !! ,they provide all the information to me and get me a really nice car, feel free to contact Sarah & Willian if you are searching a great car!! I bought 3 cars from them already .
When the car has any issue , they alwasy try to help me out and check each detail
Also thank you Sarah & Willian and Marco !!!

Excellent service and staff. William Li was excellent and helped me with everything I needed from start to finish. Great group at Signature Mazda!

We had a wonderful experience here. We first came in to maintain a recalled part. We had our two busy toddlers and wanted to be in and out. After we were warmly greeted offered cappuccino and the boys both recieved a stuffed animal Mazda bear we were so happy. The parts to no time at all but we decided to check out something with a bit more space than our mazda3 ZoomZoom. So a few hours later and a couple more cappuccinos the very wonderful Mr.Jeffery Liu (with help from the lovely Miss Julia) sold us a brand new Mazda 5. Thank you so much for your patience and professionalism with our inpatient family. We will always be using this dealership before anyone else.

Jeffrey was so informative and helpful with getting us a great deal and helping find the right accessories and warranties to fit our needs. He was great at suggesting many options for finance or lease. And helping us decide what is right for us. Thanks again

Overall efficient sales person - William. We did have some misunderstanding but overall William gets down to business and doesn t waste time. Downside can be missed communication. Upside is you don t have a crazy sales person whom you can t wait to get away from like at other dealerships. Straightforward and gets the job done.

Great sales experience all around. The Internet Sales Manager, Matt Legg, was very helpful in helping me choose the right vehicle for me and went the extra mile to get me the best deal. If you're in the market, go see him.. He'll take good care of you!

We went there on boxing day checking out the new 2014 CX-5, but overall experience was not pleasant. Dealer has limited knowledge about the car (e.g. he insists it's a dual clutch during my test driving) and we were pushed to make a deal right away. We finally went to another dealer and get our new CX-5 with much better experience.

Here are some points to keep in mind if you are also interested in 2014 CX-5 GS.
1. Dealer may say the colour you like is not in their store, it will cost $450+ to get one if it is not. This is not true. In fact, new car should always shipped from 'Port'(Mazda storage station) with no charge.

2. There are two models of 2014 CX-5 GS, older one was in market in late 2013 and newer one just came. Same engine, but with a little bit interior upgrade. Newer one has better leather wrapped shift knob and in-line shift panel, instead of plastic C shape shift panel in earlier model. Dealer may say this is a 'limited version' with $1000+ upgrade, but unfortunately it's not true, you should always get the newest model for FREE.

Good luck on the car searching

My experience at Signature Mazda has been a great one! My sales associate Michelle Rickards was very knowledgable, helpful and accommodating. She gave a lot of her time and finally got me into my Mazda 3 SE. I am enjoying my car.
I would also like to mention, Chris and Patrick from the Finance department were very helpful, especially Patrick.
Their Service Department is also wonderful.
Thank you to all of you!

Greg was my salesperson and he was fantastic! He truly believes in providing excellent customer service and will make you one of his customers for life. That means that you get the great service even after you have purchased your car. I would highly recommend Greg as a knowledgeable and friendly salesperson who is committed to helping you find a car which fits within your needs.

A fantastic experience to say at least. Great service from start to finish.
My sales person, Alice was very knowledgeable, helpful, and sweet. All the questions I asked were answered. Truly appreciated the time and effort she spent in helping me. I certainly will recommend her to my friends. All the staffs working there were all very friendly as well. I highly recommend this dealership!

We recently bought two vehicles with the wonderful help of Kelly in one month. She showed her respect and patience to us, and also gave us a reasonable price for the vehicles. When we drove a demo car, she explained all functions in details. We have visited to a lot of vehicles store (metro Mazda, Honda...), Kelly was the most friendly and helpful dealer we have met. We are strongly suggest that if you want a wonderful car-buying experience, Kelly is the best choice.

A very good car buying experience. Lucy is a very patient sale. Every time she has a question, she responds very quickly. If you buy a car or have any questions, find Lucy, thanks again!

Great experience here! Thanks to Justin Kim as he made the whole buying experience very easy and smooth. Great job and I recommend asking for him when you re in the market for a new or preowned vehicle. I m sure to be back the next time I buy a car.

Thanks!

Very enthusiastic staff, Alice and Stacy. Good job!!!!

Thank you very much Miss Kelly for helping me choose the car! Not only is he strong in professional knowledge and very patient, but he is also very beautiful!

I had a great experience here recently, just traded in my beloved gas guzzling truck for a Mazda 3 sport. Justin Kim took care of me every step of the way, he was straight forward and no BS. Justin stayed late with me, well over his regular working hours to make sure everything went smoothly.

Chris Collins is also a stand up guy who will gladly go above and beyond to make sure you're well taken care of!

Do not hesitate to stop in here if you're looking for your next ride!

I got my first car here a few days ago and the staff made an otherwise stressful experience smooth and enjoyable. Stacy was a huge help with choosing a car and I was impressed with her attention to detail. Enjoying every mile so far!

The whole team is a pleasure to deal with, and we received excellent customer service from Kelly, Joyce and Stacy!

I went there July 2nd to test drive a Mazda3. I had read nothing but positives about the 3rd generation model, but needed to get a "feel" for it, since the vehicle has moved from sub-compact up to compact size over the years since the 323/Protege5 versions.

I was greeted by Greg Villeneuve, and we took one out for a drive. After 25 years of driving sub-compact hatchbacks (Suzuki Swift, Ford Escort, Toyota Matrix, Honda Fit), this car is quite a bit more refined, but still has the fun driving experience I'm used to--especially good with the 1st gen Matrix and 2nd gen Fit. So, it was just a matter of making the deal.

Signature does post online pricing that is in line with MSRP, unlike a few other dealers who pad the price to appear they have more negotiating room. Since the Mazda3 has the lowest margin of the product line, the back and forth was fairly brief and painless. They didn't have a GX Auto in dark blue in online inventory, but Greg was able to get one for delivery by 3 days later.

My dealings with Lily Xu (who handled the credit application), Joe Brar (who called me the next day to say my 0% 48 months financing was approved), and Patrick Lui (who handled finalizing the deal on delivery day), was all very respectful and pleasant. Much better than I got at Richmond Honda for my previous 2 purchases. Looking back, that was a case of wanting the product and putting up with negatives to get it. Open Road Toyota was the only other dealership where I was as happy with the people there, but unfortunately they stopped producing a vehicle I liked (The 2nd gen Matrix was terrible. I also gave up on Honda after the hideous 3rd gen Fit came out).

I have yet to experience the service dept at Signature, but so far the staff have been everything I'd expect to get from a dealer that wants my business (and it shows.)

If I could give one trivial bit of advice, they need to update the graphic in their Richmond News ads--the only vehicle that still has the unfortunate "grin" is the Mazda5. All the rest of the 2013+ product line has become grown-up, yet they still use the old pic of two "grinning" pre-2013 cars.

My lease was about to expire on my 2012 Mazda. I really enjoyed my Mazda however I was extremely unhappy with the outrageous costs of servicing it every 4 months even though the Km's on my car were very low. I walked into the dealership ready to take my business elsewhere. Then I met Alice the leasing renewal manager. All I can say is WOW what an amazing employee. Within an hour Alice had completely changed my mind and turned my negative experience with Mazda into a positive one. The next day I picked up my 2017 and I absolutely love it. Chris the Finance Manager was also amazing. What a great team they make.

Upgraded my CX-3 to CX-5 from here. Really nice and pleasant purchasing experience from purchasing in Signature Mazda. All the staff there are friendly and helpful, especially my sales consultant Alice Lee.
I would like to thank her for her excellent support.
She provided timely and helpful services. She let me know all the important information regarding the CX-5 including its features, price, and relavent services. Alice was also extremely attentive and she listened to all my concerns with a great deal of patience.

Found my first ride with Signature Mazda! The staff there was extremely helpful and efficient from sales to leasing to getting insurance. Special thanks to Leo for being there to facilitate the entire process - from walking through the door to driving away in my new ride. He knew what we wanted and put in great effort to meet our needs. Very pleased!

Earlier this year, I purchased my brand new 3 Sport GT from this dealership after having visited two other Mazda dealerships in the Lower Mainland. I knew exactly the model I wanted, but the reason I chose to do business with Signature is because of the service and attitude of the sales rep that helped me, William Li. From the moment I walked in, he was different than the other reps I had met at the other dealerships; he was friendly, knowledgeable and professional. He patiently answered all my questions and helped me narrow down my selection to the exact vehicle I wanted, including colour and features. As he worked with me to get me into the car I wanted, his colleagues in the finance department were just as helpful and friendly. This dealership is not close to my home, but I will continue to recommend Signature Mazda and William to my friends and family, as I trust he would treat them with the same professionalism and courtesy.

Excellent service! Dominic went above and beyond to help me get into a new vehicle I was happy to drive away with, thank you Mazda Signature!

I bought a used 2011 BMW X3 last year, almost done with my financing. Never had a single issue with the car. Very happy with my purchase.

I was complitely satisfied with Wiliam Li's service. He gave us the best deal in town. I will definately go to William for my next car. Thanks, William!
Bryan

It was my first time getting a car and I choose Mazda because the moment I stepped in Signature Mazda, Kelly smiled at me and asked if I need any help. She was very patient and welcoming. Kelly explained everything in full detail about the car that I was wondering and even helped me reduce the things that I don t need which matches my budget. So after a few days of thinking I decided to go back Signature Mazda getting the car. With Kelly s awesome customer service and help, I am happily driving my Mazda on the road.

I picked up my first Mazda GT on Saturday. My experience at Signature Mazda was a AMAZING!! The staff was very welcoming and no pressure. I am very pleased with Danny he knows his cars and I am so happy with the one he steered me towards it was the best decision. I highly recommend visiting this dealership and asking for Danny. I love my new wheels, thank you Mazda!

We got ourself a very nice and professional sale consultant Lucy, I will definitely recommend her to anyone as she works hard to get the best deal for her customers as though you are talking with your family member.

Will Li and his team were great! Personable, honest and accommodating. Will is knowledgeable and a straight shooter :) He made sure we felt confident in our purchase. Also, Chris Collins was great in Finance. Industry leader for sure! He looked out for our best interests and wasn't pushy. Never felt pressure from either of them and I've had my fair share of feeling pressure from other car dealerships.
This is my first Mazda and I must say, the Mazda 6 is top of its segment for a reason. I'm also extremely glad my husband and I went to Signature Mazda. Best Mazda dealership in the Mainland. Thanks Will and Chris! We'll see you soon!

Thanks to the help of Miss Lucy, the young lady is not only good at doing things, but also hard work, full praise.

Great experience purchasing my vehicle at Signature Mazda. It was a pleasure to work with Justin. Justin is professional, knowledgeable and ensured that my personal needs were met with my new vehicle. 5 stars for Justin!

It was a great experience working with Sarah and William. As they promised, you don't need to worry anything, they will get it done.

I've been their customer for two years. Really like the overall atmosphere. Thanks my new sales Alice Lee for introducing the early renewal program, so I do not feel left out after my original salesman got promoted. Really excited for the new Mazda 2017.

What a Team, fantastic experience one more time with Signature Mazda at Richmond Mall, I start my journey with Mazda in 2015 with Mazda 3 and today driving new Mazda CX5 2018
This journey begin with Arash who help me buying my first Car, he was amezing followed by Alice who help me with my 2016 new CX5 the experience was great, she was very helpful to get the transaction done smoothly, and today I continue my experience with Stacy and Fiona, they were fantastic, their salesmanship was excellent. they help me not only getting the good deal but also watch out for my spending to make sure I dont pay too much, my children were waiting to go back to the dealership, because of the the gift, they were exited when arrived, and left with unforgatable happiness.
It was late in the night when we took our delivery, Stacy didnt wait for the anyone but change my name plate by herself.

I would highly recomonde this dealership has great team and they will do better in the future. Thank you Stacy, Fiona, Alice wish you all the best.

Regards
Ganesh M & Family
Surrey