Shimano Benelux B.V. Review

Absolute shame. Doors can be closed permanently in my opinion there.

In 2018 I bought a 2nd hand Specialized Stumpjumper from a cycling enthusiast. Was a virtually new Shimano Deore BR-M6000 rear on (2017) and almost the same quibble with it. First the brake lever was leaking but that was to repair for a few euros. When the caliper which I had to buy new because Shimano does not sell reviesie-sets like most other brands. So I had to buy a new brake caliper from 40, -. Once solved, the brake lever went after a month or 3-4 leak. So now I'm back with a bicycle without brakes and I can not order new brake as I am a student and have almost no money. So I called Shimano, and they could not help me. I had to go to a point Shimano service. But I've been completely detoxified from Shimano and SRAM go on to Level brakes because my (original) brake a SRAM brake, and this since 2012 BJ bike) has been working well as far as I know. A new brake will cost me 60 euros.

I would like to express my appreciation for the super good service from Shimano Benelux, service and warranty department. Special thanks for Bert v Heerde. Top what he did for us, and all this from him, this is true customer-friendliness and service as you rarely come across! Bert, for us you are an employee of the year !!

In the service department I have been helped very well twice in the past months. In the first place, I asked for advice on replacing a Nexus 7 hub. I have followed that advice and the hub works great!

I also asked for advice about replacing a SRAM 9v shifter. This worked with a Deore derailleur and 9v cassette. Unfortunately, the previous owner of the bike had damaged the handle of the shifter beyond repair to such an extent that I had to replace the entire shifter. After a lot of searching I had found a SRAM 9v shifter, but ... it didn't work! Then I called Shimano, because a 9v shifter for Deore (from 2003) was no longer delivered. Fortunately, I could still find the shifter that was introduced to me after a pleasant conversation and it works fine. Thanks!

I find it ridiculous that you can't get a decent answer to your question anywhere via Facebook or via email ridiculous. has but answer I do not get from you so still switch to fox there you will get an answer to your question that they call customer friendliness and service call or email them once and ask how they do that then you can also Review at this then 0 stars can not else you got that .... Merry Christmas shimano

As a happy owner of a few mid-range Shimano reels,that provide me special entartainment and reliable fishing tackles,I may say that the Marketing Department staff have proved an exceptional consideration for a simple private customer's concerns.Such honesty and touching attitude would have carried out my own country,Romania,much far beyond the present days condition...

I had problems with hydraulic disc brakes on a new bike. My bicycle repairman was unable to fix it. But Shimano provided me with great support and solved the problem.

During my two-day Shimano training, I was introduced to the 'Shimano tools' extra. Good experience, hospitable and had nice days!

Unfortunately, quite bad experience with Shimano. Stradic ci4 bought for grab him 150 euros. In the summer 2 times a week for several hours fishing. Always properly maintained according to their regulations. Fished with light lead cups. He would say a lot, but he would have been prepared for that. After 3-4 months of use, it runs rather badly. Conclusion of Shimano: "this mill is heavily fished" no guarantee. Only offer a refurbished to buy for 80 euros (!). My conclusion: this mill is of poor quality and I am entitled to service. The old stradic fg of mn vismaat has been running for 10 seasons as a sun .... for me no more Shimano.