Sheraton Phoenix Downtown Review

Great place lots of room parking is free if you stay 3 nights. Otherwise it's $22 for overnight parking

Great food, nice pool. Rooms are fine, beds are not the most comfortable place I ve never slept but they work. Would stay again.

Great hotel experience. We had a club room suite so it was nice to have access to the club room amenities. Only wish they have Queen size beds instead of two double beds in the rooms.

The location is fairly convenient to the light rail and Phoenix Convention Center. Across the street is a neat open air shopping center, however some of the shops are vacant and there was some remodeling happening during my visit. The rooms are nice and the hotel has a number of nice amenties. Unfortunately, the pool was closed during my 4 day stay for emergency repairs. They offered their sister hotel pool as an option (The Westin) which is a better pool but very inconvenient since it is blocks away. Service was good upon check-in. Staff was friendly and said hello daily. The restaurant is very nice for a hotel and the lobby bar was hopping complete with mood lighting (even on a Monday night).

Location had a very fun and up beat atmosphere with love music and friendly staff both foodservice and front desk.

Loved the location, room was nice, only thing I could complain about is no free parking

Great place to stay & centrally located in Downtown Phoenix. Highly recommend to stay here

Very fancy, clean very cool in the summer. Had fun!

They never told me I had to pay for parking till I got there. Also the bottle water that I thought was a gift was actually $5...wow

It's a Sheraton so of course their rooms are top notch! Let me talk about breakfast in the restaurant. I had the buffet and it was worth every penny. The food was all at the correct temperature, the fruit was perfectly ripened and my server was on the ball! Cant wait to go back!

Recently spent a week here while my daughter attended a medical conference. The room was okay but the beds were way too soft and they had some sort of protective sheeting that made noise every time you turned over. Ate breakfast twice in their restaurant and both times we were seated by a hostess but had to wait for the waiter to bring coffee. And the first time we waited so long I started to get up to get it myself.
The pool is a lap pool which really doesn't work for either lap swimming or children who want to play in the pool. Beautiful rooftop though. For the price of a room I think they need to up their game.

I stay here for work often and it is always wonderful. Nice cool rooms. Comfy beds. Great buffet breakfast and restaurant.
Nice bar. Good location. You can walk to anything downtown and the light rail is super close.

Wonderful experience. Staff coordinated beautifully.

Valet parking available. Very friendly staff. Very nice rooms.

This was a well designed hotel with very clean rooms. Thorough cleaning staff. Plenty of space around the hotel for quiet study or reading. The ballrooms were very large but not too cold. A cafe area had some comfortable seating with ability to plug in computers and get work done. Hotel restaurant had tasteful food and beer options. Did get stuck in the elevator for about 10 minutes and the hotel security were prompt in filing a report and working with the elevator company to resolve the issue. I'd definitely stay in this hotel again for future work trips.

This hotel is in a great location and the higher floors have fantastic views. Unfortunately the rooms are not as great as the rest of the hotel. Pretty plain and not a ton of modern amenities. The pool is also pretty plain as well. Still an overall nice place in a good location.

We were there for Saboten Con. The event space was great, staff was friendly. The restaurant staff seemed a bit overwhelmed in the bar area, but that can be expected for any hotel hosting an event.

We had a great experience staying at the Sheraton . We have stayed in many resorts and the Sheraton ranks at the top. The service was outstanding in all areas from the pool to the restaurant. We will be visiting again.

Was at a gathering of Chickasaws living in the Valley, put on by the Chickasaw Nation in Oklahoma. We were served a variety of beverages and snacks and a delicious lunch buffet. The room we met in was very spacious and nice. The part of the hotel I saw was grand.

Its nice comparable to a room at Cannery Casino LasVegas. The entrance looks grand and welcoming. It wasnt free wifi though when you get to your room. Its $15 a night if you want to use it. Its FREE though when you go hang out in the lobby.
Tip: bring your blanket and pillows and chill in the lobby. The sofas are pretty comfortable lol. Jk

Great hotel with a great location. Easily accessible parking. Very attractive lobby.

Very kind staff. Provided me with complementary water.

I held a reception here. The room was nice and the food was exceptional!

Great hotel. I love there lap pool, exercise area and bar.

My room is very clean (I always do a mattress check). The staff here is very attentive, kind, and hospitable. The view facing downtown is absolutely beautiful!

Such a nice place to stay. The staff is helpful and friendly. The room was beautiful and clean. The best place I've ever had the pleasure of staying in for business.

District has the best happy hour drink prices in the downtown area and their mac and cheese is life changing.

Amazing hotel great services for sure staying again

Couldn't get a valet or bell hop service asked a manager she said wait at the desk and left also the vending machine on the 13th floor ate my money and the hotel refuses to do anything about it till the vending machine guy comes to service it the signs in the self park garage are wrong it's not 6'8" the bottom floor has ac vents that hang down at 6'4" that's supposed to be the posted height ask the dent on the roof of my mega cab

Rooms and very nice and comfortable. The staff is always wonderful to interact with. I stay there about once a month overnight. Very solid place.

Very nice event rooms and the staff is extremely helpful and friendly.

Decent downtown Phoenix hotel, rooms are clean but could use an upgrade, food and bar are adequate and hotel staff very friendly, key card elevator is very annoying!

Room was great. Amazing view of the mountains surrounding Phoenix. Guest service was spot on solving issues and requests promptly.

Enjoyed a conference and found the cafe made the best white chocolate mocha better than the usual Starbucks does!

Undergoing a renovation right now but it seems to be going well staff was very friendly and helpful. The adjustable table was pretty good but I wish it went higher. The chair in the room seemed cheap. And should have wheels. Extremely large television on the wall was very nice

I love the sustainably incentive they offer guests: cash or reward points for not using housekeeping.

As a vendor, I recommend this establishment. For large events.

Fantastic place, nice spacious rooms. Bartender at the bar was helpful and friendly with local advice about the city. Staff was friendly, efficient and overall great. great location walking distance to the Chase field and the mall pretty much everything downtown. stay here and don't worry about parking.

Very nice place, the breakfast was quite expensive but very delicious

People who work there are very nice and respond promptly to any questions or issues I had.

Great rooms and services. Stay away from the ATM though

Went to the Sheraton for Saboten Convention. Everything was in order and not chaotic. no complaints about the hotel itself.

First, the lobby is under construction so the review might not be fully accurate in a few months, but most of the review won't change.

The Sheraton Phoenix downtown is located a convenient 10 min ride away from the airport. Huge hotel with a large pickup/drop-off zone, multiple elevator banks, and grand conference room facilities on the 2nd floor round up the place.

The 2nd floor has 1 conference room temporarily being used as the reception desk. A bit awkward but whatevs. However, due to renovation there is no real bar except a small pool bar area which is tiny, has limited drink selection, and closes early. No bueno.

I got upgraded to a suite (yay!), which is very spacious, but still a bit dated. Furniture was comfortable enough, but the room was not the best lit and the bathroom was typical Sheraton bland. However, noise isolation was good, and wifi worked without an issue. Overall, decent enough stay, but Phoenix does have some really good hotel alternatives.

Location was easy to get to. Great conference rooms and design for conference attendance.

Great location right across from the Arizona Center and walking distance to the Convention Center. Club Lounge is open 24 hours and serves breakfast for most of the morning.

The rooms are amazing and very comfy. Tella vision is all free. Wifi is complimentary and works really well the city veiw at night is breath thanking if u have problems its solved quickly tho parking is expensive $23 approximately a night for parking or $35 for vale parking.

The hotel staff was very helpful, nice and attentive. Even with the large income of traffic due to the convention going on the were on top of their game.

Very good service and nice room. Only stayed one night and wish I had stayed more .great central location.

The hotel is very nice and clean. Staff was very friendly and accomidating.

I came to the Sheraton Grand Phoenix for a conference. The food and staff supporting the conference we're excellent. The hotel was in a great location. I loved my room, enjoyed the hospitality and the rooftop pool.

The hotel was wonderful, the rooms were clean and the beds were comfortable. The pool was nice looking; however I did not get in it. The location was nice, lots of different places within walking distance.

I was at the Sheraton for a business conference. The staff was excellent, very attentive to everyone's needs and courteous. The meeting rooms were setup nicely and stocked with coffee, tea and water and snacks. The luncheon was very tasty. I would definitely recommend them for your next function.

It was awesome very polite employees and love the happy hour

Rooms were good, way to pricey because of location, parking fee was ridiculous 25.00 a day and if anything is stolen or any damages to vehicle, pretty much sucks to be you. Friendly desk clerks. Located in a good area

Great ammenaties. Well staffed. Exactly what you would expect from a high end hotel.

Amazing hotel with super accommodating staff who will help with any issue. The room service and hotel restaurant are delicious. I stayed as part of a convention and they allowed us to check out late for a small fee.

Love the beds, shower head could be better but water pressure was very good. Very small TV's I am a bit surprised how small they were. Over all satisfied.

I used the FedEx store on site and it was nice but not there most conveniently located. The hotel seemed very nice.

One of the best. Great hotel with a very good gym. Centrally located.

Nice hotel. Very friendly staff. Good location. Kinda pricy tho.

Very clean and easy to check out. Parking could have been cheaper though

Didn't stay in the hotel, but conference room d are very large and nice.