Sheraton Phoenix Downtown Review

I attended a professional mixer/networking event recently. The public areas of the hotel are nice and the staff are polite and attentive. The food was excellent. The decor was very standard. Typical neutral color scheme with little surprise.

Nice and convenient hotel with a good option for food

A very cozy, elegant place to stay. Our company just held a holiday banquet in a ballroom. The place is huge. The staffs are very nice.

Decent stay for business, housekeeper Rose was amazing, food was sub-par!

Good staff, good place to vacation at but can get a little pricey

Everything was kept clean definitely worth the extra 20 that I paid for the night view and the staff was extremely caring. I would recommend this hotel to anyone coming to comicon or to just stay in downtown Phoenix.

The Sharaton Phoenix Downtown has wonderful accommodations. I was in town for a work convention and arrived late on a Sunday evening. The staff was amazing and the hotel was very centrally located, as we arrived from the airport. It was roughly a 15 minute cab ride. Although the hotel is being renovated, the construction did not interfere with our stay at all. The rooms were updated and clean and beds very comfortable. There is a restaurant and bar, as well as a place in the lobby for snacks, drinks and coffee. Beautiful views of downtown as well!

Clean, bright rooms with great views of downtown Phoenix. Large fitness center with a pool. Good customer service at the front desk.

Very nice place, fantastic people. This Sheraton is doing everything right

The people were helpful. The ball room was beautiful and very functional.

Went there for a work meeting. Not bad, but nothing impressive at the same time. Food was decent. Atmosphere was nice. Parking was is extremely compact and has tight turns. Not large vehicle or truck friendly.

I've had a wonderful time so far. They did a very fine job with our convention and if I were holding another convention in Phoenix I would consider them again.

Good hotel with great location but the staff leaves a lot to be desired. Not exactly the friendliest front staff and since the merger with Marriott, they still fail to recognize Marriott rewards members. The security team is very inflexible, brash, and rude. The vallet's are the one bright spot at the hotel but that's about it. Maybe once Marriott finalizes the merger later in 2018 things might improve but with 2 complaints ive already lodged since 2017, I'm not holding my breath for significant change to occur.

Noisy because of construction. Too expensive despite water shutdown.

This hotel is extraordinarily clean. There is a convenient shopping complex with restaurants nearby and plenty to do in the area downtown.

Had a great overnight stay at the Sheraton. Rooms were updated, nice, and very clean. One thing I could see being a problem is we had an adjoining room so there was a doorway between our room and the next room. Sound carried through easily, the neighbors were being loud but that could be a problem if it were early or late. Only other thing I didn't like was the parking garage and the $20 fee to park, I know most downtown hotels do it but that doesn't mean I like it.

Staff is friendly. Rooms are nice. Lounge where good and drinks is expensive

Just had a short visit but everyone was very nice and welcoming, great attention.

Stopped by to check out the rates and the staff was very helpful

Would have been 5 if had parking, but great experience, allowed early check in and late check out, will stay there again

Nice little hotel for conventions, one of the escalators broke down during an event so the elevator line was long. Otherwise, nice facility

So far we have enjoyed our stay here. Our room has 2 double beds, not 2 queens or a king as we would have preferred. The room is in good repair and tastefully decorated. The bathroom is a decent size, with plenty if counter space, which is nice. Location is right downtown, exactly what we needed. So far service has been pleasant.

It looked like a nice hotel. I loved the lounge, where I could hang out with my friends with free drinks and snacks

The hotel is beautiful. Rooms are neat and clean. Refrigeration and the pool is nice. It was really hot so the pool bar was closed which was inconvenient. The location is great only a few minute walk from all the sports arenas.

It's a great hotel, would definitely recommend it. The District restaurant inside has good food too.

The anime convention Saboten-Con is held here. Great location and super friendly staff.

Great Hotel in Downtown PHOENIX, love the customer service, Fantastic In room dining

We stay here every year after the go daddy holiday party and always have a good experience

The hotel itself is easy locate, easy to access and very well maintained. The service was professional and appreciated.

Very large swish hotel in downtown Phoenix. Great pool bar, only wish it was open all day! Great value here and well appointed rooms.

Nice hotel with american breakfast style (no buffet)

The Sheraton is a great place for Saboten Con. It is a hotel that seems to understand anime conventions. The staff is kind and helpful. I hope they keep letting us come back.

My second stay and it's a great Hotel. Here for a meeting and very close with great catered food

The Sheraton is a gorgeous property through and through. However, when it comes to customer service and satisfaction the hotel seems to forget that its guests are the reason they are in business and the employees forget that the guests actually sign their paychecks because with out guests there is not a paycheck.

My room with a king bed is a tad smaller but still serviceable.

Great hotel, friendly staff. Great location downtown, close to restaurants and local arenas and theaters.

The HISTORY of ..... SHERATON Grand PHOENIX. FRIENDSHIP and good TASTE always endures in TIME Thank you marcel

Lobby is great. Good location. My room... Well. It was like stepping into a room from circa 1985 and smelled like it. Need to update big time.

Very comfortable and clean. Located well for Chase field and convention center.

Great views from your room, room service was so-so. Something nice about your room is that the thermostats were not digital, so the room could be really cold if you were used to sleeping that way. Would have given 5 stars if the front desk was a bit more responsive. You can have 3-4 people standing in 2 lines and no one comes out to make a 3rd or 4th line to help alleviate the people waiting. You may start seeing grass grow beneath your feet as you wait for the staff to get around to responding to your issue.

Great hotel restaurant... the bar menu is excellent; I think the regular menu is pricier but the food is tasty and yummy for the working class. I liked the service, and they were very accommodating. I stay in hotels almost every week, and this place is worth using.

Went for my school's prom, so just basing this review off of the friendliness of the staff, the beauty of the building (indoors and out), and how clean it all was, this hotel is a five star experience for any event one should hold here.

Funky elevator set up. Restaurant not that good, service sucked. Beds were comfortable, bathtub drains slow and backs up.

Very nice. Person working the desk helped us find a room at one of their other properties

Amazing hotel suites with an amazing hotel and great staff.

Very spacious suites with a remarkably wide views of the city. The lobby is huge and artwork that rivals most galleries. Breakfast, lunch and dinner after hours room service is available.

Friendly staff, well kept up property and comfortable beds.

It's hard to find something wrong with his hotel other than their despicable owners (the city of Phoenix), but I hear that will change once they find a buyer. It can use a facelift but still a nice major chain hotel downtown.

Good location, in Downtown Phoenix. However their parking is very limited and is "first come, first serve."

My wife and I were the one of the first lesbian couples married in Arizona when it became legal on October 17. We were married in an impromptu ceremony at the ONE Community luncheon with Mayor Stanton and more than 600 community leaders in attendance. The managers and staff of the Sheraton were simply amazing. Each and every staff member we interacted with during the event and later when we decided to stay over night was genuinely excited to be a part of the day and the celebration. They went out of their way to make us feel special, taken care of and celebrated.

This was quite a change from a year and a half prior when we stayed at another 4 star resort after our non-legal wedding at the Desert Botanical Gardens. At that hotel, the reception desk staff treated us with disdain and certainly put a damper on our honeymoon night.

I tell everyone I can about the super extraordinary treatment we received at the Sheraton Phoenix Downtown. They are truly LGBT friendly. The hotel is beautiful. The food is fantastic. The location is central to downtown activities. The Sheraton is now our favorite hotel in Phoenix.

Thanks for making our legal wedding day so special.

Nice location. Clean and well maintained. They even had free candy in the lobby, for guests. Only complaint was the parking garage was really tight.

The staff was amazing.. very polite.. and helped when help was needed as soon as they could

Room was a little dated (had to pull the nightstand out to plug my phone in, miniscule TV, no shampoo/conditioner). Hotel itself is nice. Gym was excellent. Pool was nice.

I was visiting with a relative staying there. The hotel was very nice.

Beautiful hotel, staff is very accommodating. Make sure you talk to the concierge, super super friendly and helpful! Will definitely stay here again!

This hotel is fairly new. The Rooms are very clean this location is very modern, and the staff is really friendly and helpful. The service is outstanding.

Our favorite downtown Phoenix hotel. Staff are super helpful. Support a diverse variety of causes and events. Accommodations are great. Food is excellent. Highly recommend.

Really nice hotel in downtown Phoenix. Exactly everything you need for a stay.

Great staff, perfect location, and wonderful rooms. The whole experience has been wonderful for my wife and I. From top notch guestbsecurity, to the great pool; our stay was well beyond our expectation.

5 Star Hotel & Resort in the heart of downtown Phoenix

The rooms were clean and the staff was very friendly making my experience very pleasant

Excellent location and facility. Parking is a little expensive but typical for a large downtown hotel.

Nice rooms, nice gym and pool. The employees are very nice and accommodating.