Shangri La Georgetown,Penang Review

The place was very nice and the service staff at the lobby were great...

Super comfortable room..my family like it very much. Hope to have improvement in breakfast enviroment and food.

car park not enough/ready for workshop participants.. doesn't have spare car parks for emergency when there are events on particular day that takes up the parking space

Wonderful people and surprise birthday by Jen Hotel... Thank You..

Fuss-free check-in experience, front counter staff did well in upselling the suite room package. The suite room itself was extremely comfortable and I had a very pleasant 4-night stay.

As a Shangri-La GC Diamond member I was a little disappointed that despite several reminders I never got my welcome amenities.

Upon check-out, another rather unpleasant experience marred what would otherwise be a pleasant stay. I called the front office the night before departure from my room, and after identifying myself and my room number, I said that I wanted to specify a check-out time. Before I could continue, I was cut-off mid-sentence by a staff (who was probably having a bad day), that check-out time is 12 noon. I politely said that, per my GC membership status I had late (6pm) checkout. The staff did not apologize, she simply put me on hold and after a few moments, cut off the call. I had a call back a minute later to say that my check-out is now 6pm.

I think, upon reflection, that I should probably just check-out via the app and specify my own check-out time from there. I called the front desk so that I can revalidate the room card at the same time.

I generally have an excellent experience across the Shangri-La hotel brands, but over two visits over two years to Penang I would say that the general level of knowledge of this particular hotel's staff on Golden Circle benefits is probably somewhat lacking

Very welcome customer service,then room is clean and comfortable.

Friendly and efficient staff. hotel location is excellent, near to malls and tourist spots. hotel room is clean and functional. Beautiful & comfortable lobby

Great place for a stay in penang. Wonderful location.

There should be a variety of options for breakfast, as well as parking spaces. Not every elderly person is convenient to walk, and a service should be provided to transport residents to the opposite parking lot.

Rooms not much changes from old Shangri-la. Its clean and comfortable.

The room is small. The receptionist was not sure on how to serve customer & did not give a good details.

Good stay here. But the check in and check out process quite slow and late need to improve.

Room is clean, newly renovated and I enjoy my stay.

The hotel stay is pleasant. Location is good and wifi is fast. Staff are friendly however the standard of food can be improved.

We had a great experience at your hotel. Cleanliness is top notch and services are excellent. Great location and value for money. Highly recommended for anyone who loves comfort, convenience and serene environment.

Customer service was great. My family and I had to wait for 2 extra hours to for the second room to be ready but our complaint was handled well by the staff and we were generously compensated with complimentary breakfast which I felt was really nice of the hotel. Concierge was helpful and friendly when we asked for recommendations. I only took out the final star because the WiFi was slow. Overall pleasant experience with Hotel Jen.

It's only one night for me to attend my nurses dinner . But definitely will go back again