Malindo Airways Review

Already closed, have one at nu sentral near Sam's groceries.. google please update

A cheap flight solution if you are on a budget, because of Melindoair, sometimes there are cheap ticket promotions

too bad if u fly Malindo Air, u have to c.in 6 hours b4 flight at the KL City Air Terminal, KL Sentral....just imagine we have like 6 hours to wonder around kl sentral or KLIA...the ERL ride is fast but why the the 6 hours time limit? at least 2 hours or 3 hours sound reasonable. Malindo Air should revise their time limit ok.

I called several times, but didn't received my call.even didn't reply also,

I was travelling from Kuala Lumpur to Mumbai. Experience was horrible. Staff was very rude. Flight had late departure from KUL. Further in flight service was bad. While serving the water to travellers, flight attendant were asking to keep the cups intact till flight lands. Incase if you need water again then you to use the same cup. No additional cup will be provided. Same airline I used for travel from Singapore to Langkawi & then were serving juice as well as water. But in flight from KUL to BOM, there service downgraded to great extent. Was it because of country of destination?? I do not know, but I would avoid Malindo next time, even if I have to pay extra price

It was a my really worst experience with malindo because I just lost my watch after checkout as my baggage was damage the lock was broken for which I enquired but they gave me excuse that while transporting it happens. But when I came home I found my Micheal kors smartwatch worth INR 20000 was missing. I am very much inflamed by this accident

Disgusting Customer care, No greetings,No smile, Absolutely dumb and arrogant staffs.Despite knowing that I am a foreigner and was speaking English they try to converse in Malay.Non cooperative and rude.

Malindo Staffs are friendly.. talk to them with respect and you get back what you want.

Overacting staff, too much make up acts like they r the owner of malindo airlines.

Very very bad exprience of malindo travel very worst airline and worst service

Very rude staff (man). No friendly and don't having manners. We just buy and pay for the luggages not begged him for free. Pls malindo teach your worker to be a good server. Mind your customer feelings!

customer service is just fine but difficult for them to understand English at this location.

Very helpful staff.
Needed to make some changes to my flights and the lady that helped worked out the best possible way.
It took some time to get there but she couldn t have been more friendly and helpful.

Worst. I recommend every people, do not use malindo air. Worst than any transport that I have ever used in my entire life. Do not use malindo air

The finance team asked me to go to Malindo air counter to make payment and mention KL Sentral one. Sadly, It was closed when I arrived but the notice there only states that it closes till 30th April only

In a high tech world, they actually require the customers to walk in to any of their service centres to purchase additional baggage. Online or over the phone service is not available. The add on option was also not given when I was booking my flight. Maybe something for Malindo/Lion/Batik to look into?

First enter Nu sentral, then go to lower ground (lg) by using the nearest escalator, then keep going left, at the end of Hall way you will see their office in the right side. The guards know this place, so you can also ask them. Hope this helps

the worst airline and its customer service

think twice before buying its tickets

I wanted to purchase extra luggage allowances through the official website weeks before departure and realized I could not. So I called the customer service and she told me that it was because I did not book my flight ticket on the Malindo Air website and if I needed to buy more I would have to do it via calls. However, I DID book the ticket on the Malindo website.

I could simply operate that extra allowance service online if the system did not occur such a mistake. Plus it takes 10 mins to wait in a queue to talk to the CS every time and the phone line is so unstable! Such a waste of time and money.

However, before departure, I called in to buy the allowances and the customer service lady told me I could only clear the payment at the Taipei office or at the airport. So I asked the lady the opening hours at the office in Taipei and proceeded to pay for it. When I arrived at the office, the office was closed and obviously routinely away during weekends.

Then I called again to ask whether I could simply clear the payment at the counter when check-in despite the paying-4-hours-before-departure policy. I was in Taipei when I made the call about six hours away before departure and I got my transportation to the airport all booked already. The airport is in Taoyuan. Therefore it was a bit of inconvenience for me to present myself 4 hours before departure just to clear the payment.

I told the CS lady that I did want to purchase extra allowance in advance and made my actions to pay for it and all those showed that it was not a sudden decision. Anyhow, the CS lady insisted still I had to pay off the fees four hours before departure even after consulting with her manager. She sort of accused me that if I operated it online 48 hours before departure I could have paid it online despite that I tried to tell her it was not working even before 48 hours.

This whole thing was really inefficient and highly unfriendly to customers.

If you can make a remark about how many KGs I intend to buy, why can not Malindo simply make a remark allowing me to pay off the bill while checking in? Make passengers/customers to go to the airport FOUR HOURS in advance just to clear the bill is pure nonsense.

As my first experience with Malindo Air, it turned out to be the worst and the service was blunt.

Firstly, the online ticketing system was poorly designed and considered my transaction done with an OTA. Secondly, the CS lady provided me false information and made me go to the local office that was always closed during weekends. Thirdly, the payment policy was so inflexible and unfriendly.

Even worse, when I finished the flight with Malindo I found out my luggage was heavily damaged. And the goods in another check-in were also terribly hit. I've flown regularly but my luggage has never been treated that way with such strong force.

They update at google I went there from far close .
Bad service

Malindo airline Is not Perfect airline. Malindo people used when don't have another option

BAD Customer Service Representative named Rahmat. No greeting on call. When i asked question, they gave unsure answer plus wrongly answer and too bad, he cough on me some more on the phone! KAU TAK PERGI KURSUS DULU KE SEBELUM JADI CUSTOMER SERVICE REPRESENTATIVE?