SFGH Review

The experience here been terrible one week prior I came in for pain and other symptoms . They called me right where there was a shift change.. I came 5:30 pm and left 1:00 am! They end up prescribing me medication for pain that I'm allergic to. And after the point in registry they asked me for any allergies! So that was life threaten after hives and worsing symptoms! So today a week from the first one I was told to come back for reevaluation. But I been sitting in the waiting room after being checked in around 3pm and here it is 7:30 and no one called me back and I'm sitting here in disbelief cause I'm in pain and just been sitting here. This is really terrible I seen the waiting room go from full to empty to full!!! this is really Terrible. They don't even deserve this on Star!

All they care about is money, if you can't pay they let you die

I was taken to SF General after being in a car accident I could not breath well and had pain in my arms, back, hip and legs. The paramedics determined I needed to be seen at a trauma center and diverted me to SF General. A doctor came in, stood about three feet from the bed and asked to see the seat belt sign, then turned and walked away, telling the nurse over his shoulder to get a CT of my chest. I was in severe pain and barely able to take a breath. I tried to talk to him, but he just ignored me and left. Hours went by and I sat there unattended. I asked twice for ice, when the nurse came into the room for supplies and he refused. His second response was, "NO! Why in the hell are you still here anyway? They should have gotten you from x-ray hours ago. He pushed the bed into the hall and walked off. I never saw him again. Eventually someone from CT came and took me for a scan, then returned me to the wall. I had an IV that the paramedics had put in and it had gone dry, but was still connected. After another long period the doctor returned and said, "Your CT is clear, you can leave." I said, " I need you to examine me. I cannot raise my arms, my back and leg are hurting and .." He cut me off and said, "Look, your not bleeding and you don't have any broken bones. Just go home. You'll feel worse tomorrow." Here's some prescriptions for pain." At that point he THREW the prescriptions on the bed and walked off. I was stunned and speechless. A female nurse nearby came over and removed my IV and told me to get dressed. I was sitting on a bed in the hallway, along with dozens of other patients lined up against the walls. Some told me they had been there for hours and hours, with no one checking on them also. I asked the nurse where I could get dressed in private and she pointed to a tiny little closet bathroom in a trauma room, where there was a patient and his family. I was barely able to stand and walk, because of the pain in my leg and back. I limped into the room and started to try and get dressed. it was so small, I could barely turn around in the space between the toilet and the sink. There was an accordion door that did not lock and just as I started dressing one of the family members of the person in the trauma room walked in on me. It took me a long time to get dressed, because I could not lift my arms without pain. I had excruciating pain in my elbows and my hands and wrists were numb and tingling. My shoulders both hurt as well as my lower back and groin area in my right leg. I managed to get my clothes on and went out to the waiting room to call someone to pick me up, as I had no way home. I had been there since about 1 PM and it was now late in the evening and dark outside. I am guessing it was probably about 9 PM. During the entire time I was there, no one ever came in to check on me. The doctor, if you can call him that, spent less than a minute total in my presence and never examined me beyond looking at the seat belt sign from three feet away. He never talked to me and flat our refused to examine me. I don't know how they can call SF General a first class trauma center. Personally, I would rather be taken to a veterinary hospital than SF General. That was almost five years ago. I am now permanently disabled and barely able to walk. I have damage to my spine and my right leg is turned completely sideways. My attorney got a copy of the bill which was for $17,000. I cannot work, have no insurance and have not been seen by a medical doctor. I need an x-ray or MRI, but cannot afford to pay for it and no doctor will see me with Medicare alone. Maybe I am lucky in the long run, because if that poor excuse of a human being, posing as an ER doctor had actually treated me, I might be dead instead of disabled. My advice is, put a note in your car that you would rather be taken to a dog and cat hospital over SF General. Any hospital with a jerk like that man on staff, should not be in business, pretending to care for people.

I don't know why people would go here. I swear the syringes outside and terribly overwhelmed staff makes it seem that you can die here rather than get the help you need. I'm going to try to frequent this place less in the future.

Very good attention in fermeros very attentive and respectful and doctors alike people who bring super friendly food God bless you always

All doctors who work in this hospital must change. They do not have a human conscience. They do not care about you. You die or live. They only work for money.

good doctor from ucsf and recovery fast for my dad had surgery there and now is cancer free thanks zuckerberyg hospital

DO NOT GO HERE.
THEY DO NOT TAKE OR BILL YOUR PRIVATE USUAL MEDICAL INSURANCE.

Gave me an excellent treatment, all the staff and employees are kind and professional. Thank you to the whole team for helping me out. I would just request to improve the communication system.

I want to thank this hospital for being patient for me.

ortopedic trauma institute is very good and active.

Absolutely terrible for our last visit. First we cooked our heels for well over an hour past the scheduled time (we were there 30 minutes early), then the person in charge, the one who has been in charge all along, had no clue why we were there! (a simple blood draw). By that time it was too late to do the work since no courier was available to bring the sample to the lab, so we have to go back today for the same thing. The person in charge told us we did not need to come back to her clinic.
No bleep!

They should have a Papillomavirus specialist. This disease is common among men and health should educate them about this disease and symptoms.

Thank u everyone for telling all of us people considering going here. Don't unless it is life or death. I heard the medical staff is great. All other aspects are called hell or worse. I aim overheating and was going to go but now I will go to Ucsf . They have the online sign up for emergency called quick care I was out of there in an hour!

I honestly hope this hospital helps my friend recover from a ball injury causing head surgery

My dad dies of the emorrohidal pain and they only say that he is fine and they give him creams. my dad is serious and they always say the same thing he has nothing. My dad is so thin that my dad will never have to leave the country to be treated as usual.

The customer service in this clinic 4M not helpful no smile and is super difficult to make an appointment
Weird people
I hope I don t see them again
Forget about calling this clinic they never pick up the phone
If you have another choice don t go their

Two buildings! And really Nice doctors i'm a pacent un this hospital (Been one since i was sick six years ago)

Caring staff, new facilities, private rooms, UCSF trained employees, doctors & nurses.

My friend was treated nicely by the staff who were unwilling to do much to help him. He came in with back pain and they were only focused on getting him to walk so they could kick him out instead of actually trying to get to the source of his pain. The doctors were horrible at communicating with us what they were doing. Overall absolutely hawful behavior for medical staff

zSFGH need to hire a good and experienced doctors. so disappointed with the doctors and services.If you have Medical insurance they will not treat you right way they will give you lots off different medicines,scans ,image,and taking too much time to fix if they cant fix or not understand whats going on to you then finally they will said to you that they dont have much facilities here you need to goto ucsf.

If not for SF General, I would not have my right index finger. High 5!!!!!

Over the last 20 years is been my hospital, it can always improve but so far so good!!

I did not receive the care that I needed. Dr. Only looked at my armpit, didn't even bother to clean up the cyst that had drained on its own, only prescribed me medication He did not drain my cyst, only prescribed medication and then sent it to the pharmacy near hospital and not to the regular pharmacy that I go to because it's closer to where I live but trying to lie to my face to say that my pharmacy is closed because it's a holiday today but I just called the pharmacy right now and they said they are open. Useless Dr, and all of this was in the Urgent Care Center

Disorganized, rude staff, hostile environment with questionable hygiene standards.

Surprisingly there was no wait to get blood work done, very nice people.

Is friday. I got here since last nite is 7 hr with pain no medication im in the emergency room i call to the nurse for a pain pill or something ..her answer. Is more people who are seriously sick......so she think i just here cause i want to ...poca madre no tienen

I'm very excited to be part at: Zuckerberg San Francisco General Hospital.

Their ER is the worst, i was in 4 days ago and supposed to get my lab results the same night i was in the ER and yet i dont have my results. They keep telling me to call back the next day and when i call back they re nurses are so rude. Sometimes they hang up, and another thy would tell me that s patient confidentiality and I AM the patient. Dominique one of the nurses that picks up the phone is so rude she s the one that claims she can t verify i am the patient on the phone when all the nurses are able to.

I still haven t gotten my results they claim the lab was waiting on a paper from the ER and they were late to send it. Im going to a different hospital to do another blood test as they are taking forever and postponing everyday and i need to know my results urgently. AVOID going here. Their patients service is the worst.

During he ER stay
The nurse got pissed i asked her what medicine she was putting in my IV. I have the right to know what the medicine is instead of jut drugging people.

My son passed away at this hospital in Dec. 2012. I had to fly in from Georgia and make the decision to take him off of life support. I cannot express enough how caring and attentive and helpful the staff at this hospital were. My son died as a result of AIDS, and they treated him with such love and care, I was amazed. He was clean and well cared for, top notch nursing! I now live here in California, and my son's 30th birthday will be on July 21st, 2016 and I did as he asked and had his ashes scattered in the SF Bay, so that is where I plan to spend his birthday. I also plan on visiting the hospital again, this will be my first time back since he died. Thank you from the bottom of my heart SF General.

Very good. The Doctors are very Kind to tend to the best for you ... God bless you always.

I was treated very rudely by the doctors and nursing staff including the security they spent too much time on their cell phones

Everything that's wrong about healthcare in the US .

Avoid hospital at all costs - one of the most expensive ER in the city, will tell you they take your insurance but generally out of network. Came here for noro virus, left much poorer. Two stars for the helpful staff, but minus one million stars for unhelpful billing dept (who are at lunch 11am, 1pm, 2pm, 4pm) who generally make it difficult to discover any useful information about your case. Be sure to check if they are trying to balance bill you - charging you more than insurance will pay out - as this can be extra cost.

Went here about 4 years ago after a motorcycle accident. The service was acceptable but competence was not. My shoulder was very sore, they did x-rays to see if my collar bone was broken and they said it wasn't. They also did a CT scan to check for head injuries. A gental pat on the back after I gave them my copay (I had full coverage for everything and only needed to pay $100) was all I got as far as treatment. Five days after my visit I went to Kaiser in Walnut Creek because my shoulder was in ungodly pain still. They give me a x-ray and low and behold my collar bone is broken, I am given a sling and pain meds. I still have a bone spur about 3/8ths of an inch outward from where the break was.

Fast forward 18 months and I receive from them a $2000 bill for the CT scan. I call my insurance but they tell me they can only cover treatments within 1 year of their dispensement. I call the hospital and all they do is try to offer me a 20% discount. I refuse to pay and they send a threatening letter from a lawyer in Louisiana saying they will sue, no further action came of it however. Fast forward to now and the statute of limitations on the debt is up and I finally feel safe posting this.

Long story short, if you can avoid going here, please do.

6 months later and still attempting to resolve billing issues with their incompetent billing team. I unfortunately had no say in where I was taken given the nature of the accident I was involved in, but would definitely advise to steer clear of them if possible.

Good by my believe, good place to go for medical device, rate them a 5 star!!

They saved my life twice or was it 3 x when UC SF almost killed me. Thank you to all the staff

Very helpful deskpeople. Easy as 1 2 3. line was only 15 minute long depends on what department and time you go to. Highly recommend if your sick!

I've been a patient here at Zuckerberg San Francisco General Hospital and Trauma Center over a span of maybe 25 years and I must say, they're managing to keep me alive and kicking and I couldn't be more thankful and grateful. The nursing staff, hospitality staff, cafeteria staff, always very pleasant and kind. The hospital is very beautiful and the grounds are very well maintained.

Very clean, the doctors, nurses and all the staff are very nice. I say it from experience I had in that hospital.

Haven't been here yet but I thought I would give it a five.

Excelente Is My First time to ingrrse in a hospital is an excellent service thank you very much

What a dump this hospital is. Hospital staff are rude and don t care along with the rude arrogant doctors running all around. Feels more like walking in to a Walmart than a hospital. I made the switch to Sutter Health and man do I ever love it. The quality of care is absolutely amazing and doctors are excellent. Good luck

Oh my God. Why does this place even exist?! Don't even pass by this place, they will charge you thousands of dollars.

Every time my dad comes home from the hospital something bad always happens. They have bad service.

Almost always have I had great service. A few minor pecadillos here & there, but that is to be expected with the bureaucracy of the city government running the joint.

I had a very good experience at Zuckerberg hospital. All the doctors, interns and support staff are very professional, friendly and helpful. I am very thankful to all of them.

Nice Hospital, Nice staff but waiting hall is not upto the level

Did not have a pre organized ER. Had to assemble an avengers like team in order to treat trauma. There was ring uniting involved and spandex. Would not recommend. Too flashy and commercialized. Will charge you $15,666 to watch ER team organize and unite to save the day .

Terrific service my Mom had her cataract surgery @82years of age. Thank you Mr Zuckerberg and medical team for restoring sight.

Bad hospital ever
The new extension Security are RACIST against Latinos. Really bad they don't pay attention to u at all unless you are afroamerican or white. Very very bad.
Inside maybe I'm wrong but. IS EVERYONE students ? My dad got a blood transfer and the nurse did no get the nail where it has to be and blood was everywhere in the floor like damn horror movie. Another nurse try to get the ive in the vain and she couldn't get it and leave a couple purple hits on the arm. Doctors took over an hour to see what's wrong with him. I know they won't be just waiting and ready for us.. but doctors don't look professionals to me
My dad got transfer to San Luke's and the experience was way different

My baby was born here. Nothing but disrespectful rns. All the doctors get a grant to come here because no one wants to work in this hospital here. If youre having a baby dont come here. Solicitation its a non stop here. #bill it. Katie(RN Nurse), because katie kicks people out after 12.00am when the bill its due. According to phd doctors that katie so proclaims. Just the worst feeling as new parents. We can not trust this hospital. So were going to another one

If you have private insurance, DO NOT GO HERE! You will be over billed because this hospital has never negotiated prices with private insurance companies.

Not surprising that a hospital named after one of the worst people in the world, has unscrupulous billing practices.

HORRIBLE EXPERIENCE. YOU CAN TELL THE ADMINISTRATIVE STAFF FEELS THAT THEY SHOULD GET PAID FOR DOING NOTHING. NO WONDER THAT WOMAN DIED IN THE STAIR WELL SHE WAS PROBABLY DIED WHILE BEING MISDIRECTED OR NOT TREATED.

This is the worse er ever...The raff is so up their own behinds they can't see to what at hand is of importance.

Very good attention nurses and doctors but the only bad thing is emergencies it takes 4 hours even if you are dying in front of your eyes but arriva when you are admitted is another very beautiful world very grateful to them

I Have been coming to this Hospital since I was 13 yrs.old. Recently I had to go for a total knee replacement. First off I check in there was No wait!!! Then on to Surgery No Wait!!! Everything was done On Time NO WAIT!!! But Best Of All RECOVERY!!! My Nurses KEVIN n LAUREN They r Definitly Angels n I was so happy to have met them. Love You Guy s n Kevin #bestburritoever

They gave me a blanket that was warmed right out of the heating box. Great Place.

Very good service and Profecionalismo and all the Staff very attentive to the Patients.

When you go to the doctors of the world you will feel safe. But if you go to this hospital and feel it. No one cares about your illness. They do not care about patient safety.

I went to that hospital in 1979 for leg pain and they were awesome!

Fantastic I've never had a problem with any of my visits

My experiences at SFGH have been nothing but wonderful and I have been going since 1993. My doctor along with my own commitment is literally responsible for saving my life. Thanks you Doc R.S. You and the staff on the ward are the best.

Very confusing architecture, total lack of competent staff, also very drab and dreary once you get through the 'Zuckerberg's' new buildings, you find the same SFGH right there. Depressing hospital and one smart investment by The Z man, I mean his name is all over everything. Serious though, bad hospital, don't go.

My bf was taken to the hospital due to gunshot wounds to the torso and left leg. Upon arrival he was rushed to Trauma/ICU on the 3rd floor. The staff there was AMAZING and on top of everything. Once he became a little more stable he was then transferred to the 4th floor where he neighbored with another patient. The team on that floor was a nightmare. My bf was not allowed food or water due to the injuries. He was only allowed water swabs to moisten his dry mouth. When I checked his water I found it to be dirty TWICE. During feeding hours they did not take into consideration how upset it made him when they would bring food into the room for his neighbor. He would lay in his bed smelling and seeing his neighbor eat. It was just torture. When he was in ICU he was encouraged to walk as much as possible in order to wake his stomach up so he can eat. Once transferred the nurse only let him pace back and forth in his room because SHE WAS AFRAID of disconnecting him and of him vomiting. But these were doctors orders! Luckily I recorded him walking and she "requested a order" for him to walk. Once it came back I had to inform her how he was unplugged and that he had a staff member walk with him yet even though it says HIGH RISK FALL on his door she allowed him to walk alone numerous times. One of the times he came back I was the one who reconnected his monitors and tubes and helped him back into bed! Thank God I payed attention in ICU!! The rooms are never cleaned and some of the nurses are rude. DO NOT RECOMMENT THIS HOSPITAL UNLESS YOU HAVE NO CHOICE AND IT IS AN EMERGENCY!!!

They went above and beyond the call of duty helping my son get home to Oregon after a mental health crisis. Liz is a STAR.

I came to this hospital and right away they took care of me. They are very attentive and caring. The best hospital I have ever been to.

My sister is there right now watching cockroaches climb up the wall of her room and also they change out pans shamefully infrequent. Dear SFGH you really should consider paying more so that your not hiring bottom of the barrel staff.

FIGURE OUT YOUR PHONE TREE!

It took an hour to get a hold of someone. He was really kind, but couldn't even find me in the system. If they're too bureaucratic to figure out a phone system and record management system, I definitely don't want my health in their hands. Eventually I did get in contact with a lady who was very helpful and could set me up with an appointment in another clinic.

UPDATE: Every time I have to go to contact the hospital about anything, I go through this process.

If you want to die or become disfigured, come to this trauma center. It is one of the most disorganized hospitals I've ever seen. Administrators and surgeons flat out lie in the culture there. I've personally had a very bad experience there (a week ago) and have heard of others. I'm fairly well versed in hospitals and trauma centers as I suffer from an accident that has let to 15 surgeries since July 2017. Some of the staff try to help and soften the insanity. Why Zuckerberg would put his name on this place is baffling. You've been warned, I can do nothing else.

It's a hospital. According to "their" laws, everyone is given medical care, right?

Been2 SFGH MANY times. #1)ER: Orbital(eye sckt) multi-fractures/cheekbone shattered. #2)Surgery: titanium plates(3) into face. Operation a breeze, plan: access/cut thru eyebrow to insert; instead- upper/outer gum incision. RESULT: Handsome as ever, could've been deformed! #3)Lumbar MRI, in/out, ideal! #4)Later 2day, follow-up w/ortho. Metal plate may protrude thru gum. I'll see. Amazing professionalism across board; 5 INTERN SURGEONS/+1Attending/+1Resident RECONSTRUCTED MY FACE! Purely remarkable- no 2ways! Even w/35+ Ppl in every waiting RM- consistently, I'VE ALWAYS BEEN TENDED TO PROMPTLY, W/CARE!

To "FAB-PAB" the HYPOCHONDRIAC (who tinkled H2O in eye)- Ur LUDICROUS to accuse Docs of filling quotas, making commission, being THIEF'S! SFGH SCAM INSURANCE $$? OMG- Ur pathetic! Use Ur FREE medicare & find a PSYCHIATRIST! Ur DELUSIONAL- RE-READ YOUR WORDS. Completely erroneous.

$18.000 bill for a bottle of formula and a nap? Really?

How awful they cannot give you a miserable place, as if they don't have all the records they would see their service improved when you call ...

Phone operators there are so mf rude. Tried calling because I received a call, I believe in regards to someone I know trying to contact me from the emergency room, and Its as if they can t wait to get off the phone. If y all don t wanna work there, then don t.

Do not go here! When you get a bill you have to JUMP THROUGH HOOPS to get it paid or to get financial assistance with it. They are rude- do not recommend!