so called Hi-Tec make the thing very complicated, super user unfriendly to cross board agent, need long time to install and learn how to use, stupid barrier for a easy showing with traditional lock box! Hate it!!!!
As an agent I love using SentriLock. I am leaving this review based on the customer service, which was amazing! It took me less then a minute to get in contact with someone (A real human lol) and they answered my question within seconds of our conversation. Thank you!
Thank you to Randall who literally walked me through the process of gaining a one day access code for one of my agents...I appreciated his thoroughness and kindness....even though some days I'm still challenged by the system, I appreciate the customer service I received!
Unreliable. IF the lockbox has not been updated with the most recent Firmware, they often will not re-lock once opened. A HUGE security risk!
Absolutely TERRIBLE customer service. Super rude staff. Terrible experience. A COMPANY WIDE staff training would seem to be in order as the treatment received from customer support was horrendous. BEWARE and AVOID.
Flawed Technology only gives showing instructions to agents and brokers WITHIN THAT BOARD. Agents from other boards have to get on hands and knees and beg listing agent for a 1 day code. Not Agent friendly.!
Great place to work, has their employees best interests at heart and inspires them to work hard to help their customer base. SentriLock has to have one of the most customer oriented call centers around. I've talked with, and been to other call centers, and none of them care about their customers as much as SentriLock does.
The product is reliable, and while there is always a chance that something goes bad, the vast majority of the product works like a charm and have elicited praise from many of their customers.
sentrilock.com
