One of the worst airports. Poor public.wifi, employees of migrations, security and equioaje inattentive and with ill will. We arrived on a flight.from.Miami in transit to Bs.As. (439 Latam,), at 6:00 p.m. , we had to go down stairs, there was no manga, the security employee delayed the check in the tape for pre-boarding because her partner did not put bampers in the tape, even though we had to board another flight, she did not care.
While it is uncomfortable for all the restructuring that is taking place, I think it is excellent that it is evolving into a true International Quality Airport.
Although it is a transit site, I think there should be more places to sit and rest, as well as the spots with wi-fi available since ALWAYS it is very crowded the only one there is.
They should also improve the aesthetics of the departure of passengers since it has these metal grilles together that are like the ones they put on streets or events and they look VERY unpleasant, unsophisticated and ordinary, being part of the first thing a tourist / traveler sees and Even we ourselves when returning from a trip or pick up a family member, friends or whatever the reason for your visit.
It was medium fast and easy to enter. Sometimes you have to wait if you arrive more than 3 hr. Eaten has several options.
When being under construction, the jams and slowness of boarding are noticed
The plane leaves us Far away from the exit, insufficient conveyor belts!
Although it is in expansion, the Airport of Santiago is small chaotic and very badly managed is a place of stress, few parking lots, long waits and a generalized chaos, the positive points that is security and there good signage but in general it is a place of Stress
Great airport, big, comfortable, fast attention, good service
In times of pandemic it is well organized and they comply with the sanitary protocol.
Convenient fast only the ATM of the Santander bank free shop held my debit card from the Conchi province bank its ma
More signage is missing. I had to go three times around the perimeter to reach my destination.
Waiting for all arrangements and renovations to be completed. We will see what happens and more with the theme of the virus crown
So that so much carabinero if they could be doing other things
It is a nice airport although it is a little crashed with so many people. I think they should expand it since local flights are combined with international ones. Parking is far away (if you don't want to pay dearly) and taxis are terribly annoying. Great variety of shops and places to eat.
Interminable files at check-in, passport control and baggage check. Classic "Chilean" organization
They control for anything I am not uber and they took my car away for leaving my cousin ... Cueck see that topic
There is no way to move disabled to higher floors when a sleeve is broken. They leave you lying on the airport playon
Missing seats to wait for boarding is horrible to see people sleeping on the floor or on their luggage
Acceptable airport. Now with free wifi and phone chargers.
The issue of parking lots is still uncomfortable, although there are approach buses, canceling distant parking is not attractive.
Modern large airport, undergoing renovation and amplification, even at dawn have open shops, well signposted and clean, have hotel inside the airport and 24h VIP room.
At this time it is in a state of expansion, and therefore it is not very functional.
Better to review it once the restoration is completed.
Attention to business passengers, however, very good.
Our experience at this airport was absolutely terrible!! When we entered the main area it was absolutely packed with people with no signage indicating where we needed to go. The mass of people didn't appear to be organized into lineups at all. People were moving and mingling about, making it exceptionally difficult to determine where we needed to go. There were no airport or airline staff present to direct people and/or offer assistance.
Our experience made us wonder about the accountability in the airport bureaucracy for the incredible lack of organization. It's odd that such a large international airport can be disorganized to such a degree. We've travelled through many large airports around the world and I can't think of one like this one.
Why not hire people to direct customers as they enter the main building, and place large visible signs throughout the entire space? Also create clearly delineated spaces for customers to line up.
In the international area of the airport is very good! Modern, well signposted, with collaborators in their tours that advise or guide you according to your needs. The bathrooms are in good condition and clean. Migrations with very good professional attention and with warmth! It is a good example for the Region !!!
It has been in expansion for several months. Parking is chaos! When you go to pay the parking ticket there are always 1/3 of the machines out of service
LATAM poorly signposted flights! Much to improve only with better coordination and planning
Large airport, however it navigates fairly easily. The international gates at C01 - C14 are a pretty long walk from the security/immigration line so leave yourself time. The restaurant options are plenty and the terminal was clean. The immigration process on arrival and departure was no issues however the line arriving was long as we arrived with several planes.
Very low level of service of this Airport that is not consistent with the reality of the country.
There is no restrooms working at this airport
Doors of one for people with disabilities does not lock.
This airport is roughly half the size of Miami s International Airport. It can handle large aircraft and it s comfortable. It added free wireless a few years ago, and it finally banned smoking in its terminals back in 07 . Keep in mind that an international airport in South America doesn t need to be as large as its North American counterparts, due to both passenger and air traffic volume apart from available funding.
Very good airport. One of the best in South America for me.
Ample parking, easy access and location of shipments !!! ...
The attention of the staff working at this airport is a disaster.
He is very small. Once they build it normal, they always make it reduced.
This airport is a shame for Chile. It is the entrance door and gives modesty that foreigners and tourists see us so deficient
On the lan iquique santiago flight on Sunday with arrival in Santiago at 1:30 am on Monday we had to wait 20 minutes for the wheelchair for my mother, and we were left in the first floor area where no private vehicles access, despite If I had insisted to the official that it was not the right place, this forced us to transfer my invalid mother on the third floor to be able to remove her from the Airport.
I would be grateful to you for having more than one official who transfers passengers in a wheelchair during business hours and who are properly prepared in the places of withdrawal of passengers to give adequate attention to passengers
I find it very tidy, one does not get lost since everything is signposted and also the staff is very friendly when it comes to helping.
Still very messy and unkind to travelers and those who wait for them. Nor is it understood how to leave a traveler who is going to board. Finally, do something with the taxi drivers and other annoying ones that block the passage of people!
For a Chilean airport I feel very sorry since everything turned into profit. We, the people who work transporting passengers to this place, do not have a place where we drop off and pick up passengers since everywhere we have to pay or we cannot stop for a few minutes without thank you
Very nice airport, very clean and tidy. Now they are making an extension and the new facilities are fabulous. I hope to see him when he returns to Chile again.
It is under construction and there is some disorder.
Very clean and large many parking lots and shops where to eat and buy some last minute souvenirs.
Long lines, nobody is working , you have to wait for hours.
All flights change it since they join flights and fill them completely.
Almost all the flights take it for the early morning and there are no shared cars for some places, forcing the person to pay for a personal one and they tell you that there are no more ($ 8,300 shared [there were not for all sectors] and $ 24,000 private [coincidentally there were many of these cars])
Terrible service.
Shameful waiting time to pass international immigration control. Minimum 1 hour wait .. only two staff attending. Every time I arrive in Chile the same thing happens
I expected much more from this airport as it is an air hub on the continent. The many food outlets and shops are not open 24 hours. The charging stations are broken (USB connectors did not work and the 220v sockets are not universal). Very nice bathrooms and common spaces. A place to be comfortable if you are only passing a few hours.
It has no comfortable chairs to rest and no entertainment sites for travelers that we must wait a long time
I am impressed by how easy this application made my life! wonderful =)
It is small, clean and comfortable. The dutty free is like that of ezeiza (argentina), therefore it does not have cellular stores. It has a food court and a small playground for children. It's not a big deal, but it works.
Vehicle access is complicated. With arrangements, making it difficult to access parking lots. It is suggested to arrive with extra time.
The Santiago airport is a great work of engineering they did it at incredible speed but the parking lots are chaos the signs are precarious
I worked in tourism and at the moment tourists must move between 200 meters and up to 300 meters to take the taxi or the van that transfers them because the airport administration does not worry on Thursdays, it has a lot of pepper from the mining companies and I do not know It can go out or delays in departures up to 40 minutes and .Read More
Lack of security at the airport, they can steal you without the cameras noticing or the police do anything. It does not have a good food area.
Some of the worst if it is not the worst of the experiences I had in an airport. We arrived from a plane for connection to go to Mexico, as soon as we arrived the descent was very slow and we had to get on a bus for approximately 10 mins to get to the entrance of the airport from there we went straight to the area of connections to meet approximately 1 hour of line for the check of personal backpacks, when we were going through the middle of the line a large number of people who arrived from new flights began to sneak in because they used departures were approaching and nobody seemed to care, we continued with our "row" and they opened a new line on the left for those of us who had upcoming trips, what appeared to be airport staff and we went through this one because our plane was boarding in 20 minutes, after 5 minutes they return us and send us to queue again with the excuse "It is not our fault that your airline puts your flight so close." I spent another hour waiting for her to go to this line because thank God they rushed her a little and I got to board my plane. Very poor staff and lack of information and authority. They would have to expedite the checking of the connection outputs at peak hours and prioritize the order.
Well modern only one detail place wi fi for all its users take the exit tax rate ...
With outdated infrastructure (especially the bathrooms look like from the 80s), the passengers in Chile are welcomed / adopted. Fortunately, the new airport is already being built ...
Pretty big airport! Varied food sites, clean bathrooms. They should only place a pair of stand for information and customer service. All else OK.
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