Schaal Heating and Cooling Review

Our experiences with Schaal have been nothing but positive. They do a great job explaining and their maintenance program has wonderful benefits.

I called and got same day service which I was thrilled with. The person who I made the appointment on the phone and the service tech were great. Job was completed quickly and professionally. The only reason I didn t give them five stars was for the price. I thought their pricing was way too high. I was going to have them do another project while they were here but the price for that was way over what I thought they should be charging so will be getting this done by someone else.

Had Cody Bateman install new AC unit. In & out in 2 hours, very professional. Will be using Schaal in North Liberty for future heating & cooling work.

As usual, Schaal provided great service! Thank you Matt Bailey for taking the time to talk with us and explain our options.

Chris was quick in getting here, diagnosed what was wrong and efficiently fixed the problem, very friendly man! Great to work with! Love the Schaal experience, call them we will be happy with the outcome!!!

We very much appreciate the excellent service and care David Hulling provides for our heating and cooling systems. He is very knowledgeable, personable and professional.

Dwight R. Carlson

Excellent service,came when promised, and service man did a professional job and I hope to have this friendly guy back for my Next check up .Thank you Schaal!

Overall experience was great! From the first phone call to the diagnosing and repairing the issue of the furnace! Matt was an expert on his diagnosis and his repair.

Chaz came all the way out to look at my new furnace that was effected by some flooding that occurred. He went through the whole system to make sure my family and I were safe and then proceeded to make sure the whole system was operating properly. Chaz did an amazing job walking me through his process and helping me remain calm because to be honest I was freaking out a little. After some minor troubleshooting he found the issue repaired it and I was back up and running in no time at all! Chaz even had a few suggestions for me to help protect my furnace from future water issues! I have been more than impressed with Schaal and how their employees conduct themselves. Thank you Chaz! 10/5 stars for you bud

Billie did an amazing job. Arrived well before I had expected . Very thorough and professional. She also took the time to walk me through what she was doing and educated me on my furnace, its parts, filter use/ which ones to buy etc. very impressed!

Chad and Cody did a great job installing our new system. Would definitely recommend them to friends and family.

Salesman was super professional. Tried selling a bunch of NASA stuff but we got exactly what we wanted with plenty of options.

Service techs were timely, professional and clean appearance. After the equipment was installed they stayed behind for about an hour answering questions. Took about 9 hours for heat and AC install. Would recommend.

Joey and Darien were great. They explained our problem and the repair needed. Outstanding job making sure I understood everything. They were very nice guys!

Joe is a very knowledgeable and honest individual. He explained why I was experiencing the issues in my home regarding my HVAC and wasn't just interested in selling me what I thought I needed, but took the time to explain other options that I could try first myself that would save me money and also answer some questions. That was very much appreciated. Great job!

Joe from Schall did an amazing job getting our furnace running again. So thankful Schall is the company we called to repair our furnace. Fast, efficient service.

We couldn't be happier with the service Matt provided. He was personable, explained the problem he had uncovered, and had our best interest in mind when considering what should be done to remedy the situation. Great job, Matt!

Very professional !! Matt ,Devin and Scott came and did an outstanding job. Deserve way more than 5 stars. I will recommend Schall to all my friends and family. These 3 were great!! Super friendly and informative!!

Dan was knowledgeable and very helpful. Excellent customer service!

Justin did a great job and very professional. I had a leak in my sink pipes and he explained everything up front and did the job really well. Thanks!

Quality service knowledgeable person helpful recommendations thank you

I had the pleasure of having Dave Hulling come out to my house to inspect and diagnose my air conditioner/furnace unit...he was prompt and took time throughout his work to inform me on the progress and what was happening every step of the way...and as if that wasn't enough he put oil in my car when I couldn't get the hood up on my car to change it...talk about going above and beyond...highly recommend them #partofdavesquared #seanconnerydoppleganger #thegoodlookingdave #noyoucanthavemyhusbandsmusclecar #awesomeservice #callschaalyall

Helpful, friendly, and knowledge.
He did a great job and was very helpful.

Joey did a great job and of course we can t forget Sam! He is such a pleasant person to be around and explains things so well!! He is such a pleasant person to be around and explains things so well! Joey is definitely my favorite!! Joey you re so kind and so pleasant to be around as I said before!

Always very experienced and knowledgeable technicians. Joey did a great job of explaining everything about our routine service on new unit. Best company in DSM!

I ve received such wonderful service from this company, over several service calls. Today Stacey was exceptionally professional yet also friendly. She was very knowledgeable and honest with her advice.

Stacey was prompt, informative, and professional. She got my water heater installed quickly and expertly. She has a nice personality and I will definitely call her for my other plumbing projects!

Pete was prompt, courteous, professional, and got my heat up and running on a cold winter day.

Ryan came out to give us an estimate to install central air in our home. He was professional, honest, and very knowledgeable. Ryan provided us with different options and let us know which he recommends and why. Would recommend Ryan to everyone!

Joey did a great job explaining everything to me. Joey was very friendly. I was very impressed with service of Joey. Thanks again!

excellent service - i expected extensive repairs but he showed me the very simple problem that i can fix myself - we will use your services in the future

Very knowledgeable and honest on furnace condition. Ryan was personable and kind when he came for a furnace check. It s also reassuring to know that he s a Nebraska fan. I would recommend this company for any heating and cooling needs that you may have.

Had Todd and Michael install a new AC and Furnace. They did an excellent job, were able to answer all my questions, and explained everything thoroughly.

i have employed them to clean the air ducts. the initial visit was professional and quite easy to understand. They will return for the service

Anthony was very polite and efficient, got the job done quicker than I expected.

TJ did a great job they got the job done quickly and was kind and explained our options.

Excellent service! Took care of my issue and had great customer service! The best around!

Got a Furnace AC and Water heater installed and the Chad and his work mate working that day were fantastic and professional. I then had Spencer and his work mate do my duct cleaning. These guys were also professional and very courteous. Schaal is really the best place to get HVAC done.

Yet again another great experience. Thank you Schaal!!! And Matt Bailey!!!

David Hulling did a great job explaining our options for a replacement HVAC system. Very thorough and informative.

They arrive on time. Excellent service from installation through twice yearly maintenance checks. I have always been pleased with their work.

Don't trust them they send out there Plummer just to tell you that they don't do the work that you told them that they need to do. Never again......they knew that the floor was soft and the toilet flange was broken. So still charging you money so if you are poor people like me then don't just throw your money away

Josh came out to my parent s home on a Friday night in a blizzard to help us get our furnace up and running. He was so helpful, kind, polite, and knowledgeable! Just call Schaal Y all! They ll take great care of you and are very trustworthy.

103 degree heat index and Matt couldn t have been any better of repair tech To get our AC working!!!!! Matt is very personable and explained everything he did! We will definitely recommend Matt and Schaal to All!!!!!

Very polite and professional.He explained everything to me in plain English. He is a credit to your company.

I was very happy with Schaal. I had a LivingSocial voucher that was expiring in a day. I had called over a week ago to set up the furnace tuneup and cleaning, but there was a chance due the cold snap and service demands that I might not be able to use my voucher. Fortunately Dave was able to come by and I was his last call of the day. He took care of my furnace, answered all of my questions, and then I ended up buying a new water heater (mine is 12 years old and showing some issues), and getting a service plan, and setting up an appointment to discuss a new a/c to take advantage of rebate and 10% off due to service plan benefits! Dave was very friendly and knowledgeable and I appreciated his help!

Great guy. Very informative while performing our maintenance on our furnace!!

Pete was great, he is always welcome in our home. We were just talking about how glad we are to have chosen Schaal, all the techs have been super!

Very knowledgeable tech kept me informed of problems now potential future problems with the system. Courteous friendly and didn't mind schooling me on how the systems work. Definitely recommend the tech and Schaal.

Always professional and thorough. If you find a technician you like, you can request him/her at the next visit.

Billy was everything you could want in a service technician. She was promp, friendly, neat, and efficient. She is everything that I have come to expect from Schaal Plumbing Heating and Cooling. I can't say enough about the great service I receive from Schaal Ya'll.

Great experience, trustworthy and honest company. Priced more than others but definitely worth it.

Being a very curious person I tried very hard to let Matt do his work but asked several questions as he was working. He was extremely thorough and told me where parts were okay and which were suspect later. I appreciate his insight. He did a great job!!

The Schaal crew, including Marshall, were on time, very polite, explained everything extremely thoroughly, left the house clean and tidy. Marshall spent a lot of time walking me through the new thermostat and settings and made sure I understood all of the details before he left.

Just had two new toilets installed today. Matt and Lake were amazing. They were efficient, cleaned up after themselves, professional, and were extremely personable. It was a very pleasant experience and I definitely will use Schaal again!

Pete E was the technician Schaal sent to perform the inspection of our furnace. He was very courteous & did a thorough job of cleaning the HVAC system.

Tony very quickly found and provided a solution for our plumbing issue. He was extremely helpful, knowledgeable, and professional. I would absolutely recommend him (and Schaal) to friends, family, or just anyone with plumbing issues and/or concerns.

As this business is located very close to my house I had used Schaal's exclusively for 20 years on an as needed basis. In 2006 I had to have the hot start igniter (a ceramic heating element that fires the gas) replaced. This part was to have a lifetime warranty, and the warranty is even verified by the sticker that the technician at that time placed on the side of my cold air return. On April 9 2015 we had a technician come out as our furnace was again showing the telltale signs of the igniter failing. Pat was the technician dispatched. Upon arrival, well, lets just say he made my wife so uncomfortable she didn't want to be in the same room with him so she excused herself to another part of the house. Once downstairs, he kept mumbling nonsensical, strange phrases to himself while "diagnosing" our furnace problem. I understand and have practiced the fine art of 'talking things out', but some of these ramblings were profanity laced and had NOTHING to do with the issue at hand. I don't think he realized I was in the next room and could hear every word clearly. Upon diagnostic completion, his EXACT words were "I think it's the control board" and indicated it would cost right around $800 to replace it. Obviously we were more than skeptical about the accuracy of his diagnosis and unwilling to pay that amount of money based solely on his guesswork. When queried about the hot start igniter part warranty and the history we have with Schaal's, he indicated that since we did not have an annual service agreement our lifetime warranty on that part was now void. REALLY? Not what I was told when it was replaced nor during any other service call prior to 2014. Between that statement, his very strange and discomforting demeanor towards my wife, and his sketchy conclusions as to the problem at hand, we decided just to get him out of our house. Since it was April and the weather was warming we put this issue off until September 2015. So in September 2015 we had a tech from another company (which uses union contractors) come out and take a look. Completely different diagnosis! Turns out the problem was NOT the control board. The problem was two-fold: He replaced the flame sensor and (surprise, surprise) the ceramic hot start igniter and voila! Problem 100% resolved for less than $200.

Admittedly this infuriated me that Pat, the Schaal's tech, got it COMPLETELY WRONG. Therefore several weeks ago I called Schaals and explained that I was very upset that I spent over $70 for the April 2015 service visit that provided a completely inaccurate diagnosis, just a complete waste of money. The receptionist that took my call indicated that Jamie, the Service Manager, would be calling me back to resolve this. Crickets. At this point I anticipated as much and don't ever expect to hear anything from them ever again, which is just fine with us. I found out that field technicians in some companies get a large commission on the sale of parts regardless of whether the part fixes the problem or not. I also found out that control board replacement is often used as the fallback solution when the technician has NO CLUE as to what is really wrong with a furnace. We felt that we had been ripped off and would have been taken for a LOT more money had we used them and not called a rival company. This is NOT the same Schaal's that we had dealt with prior to the change of ownership, and we STRONGLY recommend avoiding Schaal's at all costs.

They did a great job. Were efficient and explained everything. Would recommend to others.

Great experience, on time, very professional, cleaned up when finished. Nice guys.

Billie did an excellent job explaining and giving me details about the furnace and air conditioning units! 5/5! Thank you!

Marshall and Nathan were great. They were courteous, cleaned up snd did a super job of installing and explaining our new HVAC system. Would I recommend them - absolutely. Thanks so much.

Great service! Todd did an outstanding job of explaining everything to me regarding the new furnace and air conditioner. The install was clean and didn't require me to pick up anything on my own. I would recommend Schaal to anyone!

We were very pleased with Lake. He explained everything he was going to do and worked very quickly! After he was done he even took the time to answer my questions on an unrelated issue. Would definitely recommend Schaal and Lake!

Dylan, our service representative, was fantastic! He was prompt, courteous, very knowledgeable & quick! I have elderly parents living we me & we returned from an out of state trip to find our furnace not working and a very chilly house, this Sunday. We called Schaal & Dylan finished up a call and was at our house, within an hour! He had us up and running, quickly. Thanks to him & Schaal for their great service!!

Joe was great to work with. He was very nice and he explained everything very well. I ultimately purchased a new air conditioner and furnace from him. This is a great company and one that you can trust. I recommend them and Joe to everyone.

Your person was very friendly and professional and checked out everything in a short time.

Anthony was very knowledgeable and happily answered all my questions.

I have been a Schall customer for years and my experience has always been the best!

Josh was on-time, professional and very knowledgeable. He did a great job getting our (Very old and soon to be replaced) AC unit running.

We have been very happy with Schall s maintainance program and staff.

Dan was great at explaining the options that I had for a furnace and AC unit and let me know what I could gain with these systems. Dylan and Lloyd were awesome for the installation. Very professional and did a great job at cleaning up the area when they were done. All in all, a great experience with this company!

The technician was knowledgeable and thorough without being pushy. I appreciated his expertise and service while not being pressured into a sale.

Chris did a great job installing a new control board on my furnace. He is very knowledgeable about all aspects of heating and cooling systems. I asked him lots of questions and he gladly answered them all. Would request him again.

Our new furnace is working like a champ. Dylan and Lloyd were fantastic to work with while they installed our system. Thanks to the Schaal team.

Technician Chaz Machamer did a very through job on servicing my furnace today. Also very helpful in explaining everything on my 18 year old system on what I should be thinking about with it. Highly recommend Schaal Heating and Cooling.

They got my units in in record time explained the system for me and showed were gas valves were and breakers thermostat was easy to understand I was so glad they could get it done before the heat up hit thank you Dylan and Lloyd for making things go smoothly no mess to clean up they didn't d it all thanks again I'll be ready commending schaal to all my friends

Dylan did a great job laying out all possible options and giving us time to make our decision. We were all discussing this together and it felt like he was really working with us on such a major decision!

Schaal has been helpful in the instances we have had issues with our furnace. We pay for the gold maintenance program and had one issue with regard to an incorrect diagnostic fee charged, but Schaal worked with us to make sure we were satisfied customers and honored what we thought we were paying for. Thank you for working with us!

I had a complete HVAC system and water heater replacement. Marshall and Nathan from Schaal Heating and Cooling were AMAZING! They were respectful, professional and they went out of there way to make sure I was satisfied with every aspect of the install. They stayed late to make sure the work was completed the same day and that I fully understood the new system before they left.

Quality work from a customer focused team!

Neil showed up early,was professional and kept social distance as he quietly went about checking air conditioning system. He also kept us informed as to what he was doing.Will request again in fall

Stacey was polite, explained everything to me. Gave me options, was on time and quick! And she was so nice to my dog Kevin Todd!! Thank you Stacey!!!

Hayden was not only great at fixing our furnace but a very nice and courteous young man.

Pete is a very nice individual and we were very satisfied with his work.

Our furnace and air conditioner were replaced this month by Schaal s. John and Dylan were prompt and courteous. They worked straight through until the job was done. Before they left they made sure I understood the system and encouraged me to call if I had any questions.

Our experience with Schaal began when getting four estimates to replace furnace/ac. Professional treatment from Deb in the office scheduling salesman, Joe Anderson, who determined what was needed and the cost to Micheal Lloyd and his assistant Brayton Frey, who both observed CDC guide lines were very efficient and professional.

Schaal has always done an outstanding job for me. They are awesome and have great people working for them.

Matt did a great job fixing our furnace! Right before the deep freeze no less!

Billie did a thorough job with our service call. She worked to correct a problem we were having with our thermostat.

Jared was very friendly, professional and informative. Great job Jared

Matt is a great service provider. He is great at explaining what is going on.

Joey with Schall was really patient making sure I understood the issues and options to improve my system. He was very clear about what would definitely help versus what might help and thoroughly discussed the appropriate order of the work so we do don t do more than necessary. Just a really great guy and someone I would call again and again.