Savage Kia Review

Mike is the best, thank you so much for your help and patient.

Got a call from the dealership about a car we had been talking about. They wanted to know if I was going to swing by. 15 minutes later I arrived and come to know that the car was not even there, but had been sold to someone else. 34 mile drive for nothing.

Great people! Great customer service, great everything! I wish I could give more than 5 stars!

They sold me a lemon, 6 month after purchasing 2012 Hyundai Accent, I had to get a new engine luckily insurance covered it. When I purchased the car the car lighter outlet, did not work, I was told to not worry about it. Now none of my charging outlets work and neither do my turning signals or hazards, over $1k to repair. Then they want to offer me only $500 if i trade it in. I don't think I will be purchasing my next vehicle here. Do not let me get started on the slow auto service.

Great place. Nice people. I appreciate all that they did to help my family. You are the best.

I have been buying/leasing Kias for many years now with Savage Kia and I have never been disappointed in the service, attention to detail, or selection. Mike Kunder has always been our sales rep and he is phenomenal at his job. Not only does he explain all your available options, but he goes over every detail of your purchase from the vehicle itself to the financing fine print. I would highly recommend Savage Kia to anyone looking for a great car buying experience.

I was looking to buy a pickup truck but the dealership didn t have any available.
Mike tried to find one for me. He couldn t locate one through Savage Kia but saw one at another dealership and told me about it. I ended up buying the that one. I appreciate Mike helping me find the truck even though I didn t get it there.

terrible management....they lie and cheat their employees and customers...i have proof. email me.

Mike was great to work with! Very friendly and very knowledgeable!

This place has a great atmosphere. Everyone is friendly and helpful. I've always had excellent buying and service experiences here. Ask for Mike!

Our family has worked with Mike Kunder on several vehicle purchases. He is professional, asks great questions so he understands our needs and is able to provide us with insights so we make an informed decision/purchase. Big thanks to Mike!

The best thing about my experience here was the waiting area. I waited 2 hours longer than they said and only needed to have stickers put on. That was after my vehicle being there for weeks. I have only ever had good experiences before with other Kia dealers. I am so disappointed. I have had my Sorento since 2005 and recommend Kia to EVERYONE. I will NEVER recommend Savage. Not to mention the attentiveness of the service counter attendants was subpar. I give this one star for the popcorn!

The place is a very clean place nice people but the seats are very uncomfortable and the TV is way up to high it gives your neck a kink

Excellent customer service! They really work with the customer to give them what they want. Heidi is the salesperson with whom to work!

Nice waiting area with TV , free popcorn, cookies, water,coffee. The labor charge is high $93.00 hour.

They just blew our mind again. Went in for service, blown radiator, extended warranty not valid...no problem...these guys took care of us...they are the best in the business.We bought 2 cars!! Aimee Jones, Jason, Jeremy and Joey are awesome. It was the first time we have ever enjoyed buying a car, and Ive had 5 in 3 years. They really went above and beyond, catered to our needs and wants, and made the deals happen. We are Savage Kia for life!!

Savage Kia was very nice with helping to fine a new car, very good deal's, very clean and very nice to talk to,, very clean rest rooms

I really wanted to like this place. Sales staff are very nice. The general manager is nice. IMO The service department is totally bizaare. They misplaced my car key (they eventually found it).... they took me outside to explain why they couldnt fix my car under the warrenty excepting that they went to the wrong car! I want to use this place for service but I dont trust their work. Please correct this. I want to feel confident with your service.

Shout out to Brian Palumbo. One of the greatest car salesman I have ever met. The atmosphere was friendly and there was no pressure at all. He made sure that I walked away with the car that I ABSOLUTELY WANTED at my budget price. He was very professional and polite; as well as, very attentive and went above & beyond to help me. Brian is very trustworthy, he listened to my needs, and the process was quick and easy. There was no games and the final price was exactly as negotiated (there was no last-minute surprises) or changes. After I bought my car, Brian called and checked up on me and made sure I knew how to operate my vehicle and all the features in my car. I definitely recommend Brian. I will definitely be visiting him in the future when my lease is up. 10 stars all the way.

We're over priced and they try to keep you there to wear you down and i don't trust the service $100 oil change convinced of this

Everyone is always very friendly and the service is fast.

Service was good. They told me my car would be done in an hour and a half and they got it done sooner than that.

We called early on the day and made an appointment for 4pm. We went in not knowing what we could really get, not thinking we could leave with a brand new van. Anthony had everything prepared for what we were looking for when we got there. He had us approved in less then an hour. They cleaned up the 2018 Sedona and made it look amazing for us. We are beyond ecstatic about our new van and the deal they got us. They had us in our vehicle taking it home before 630pm. I would recommend anyone to go see Anthony. He's an amazing sales man and did everything he could for us. Made it the quickest and best experience we've had buying any car. Thank You, Ryan and Athena Tyrrell

Just got my Optima turbo serviced here for inspection and oil change. They have a nice waiting area that has coffee and free snacks. The waiting time was very good.

Very friendly, talk a little fast and aggressive, had to come back in twice to fix paperwork and prices seemed a bit high based on Kias online quotes. Not super quick once you choose to buy but very friendly every visit and in the end I did get a good deal

5 Stars because I'm so happy and just wanna be in the car all day. I went in looking for a three row car to fit all my littles and its been tough but Anthony got my family and me In a beautiful Sorento thats even better than we had planned for. I'm super gratefeul that he had our interest at heart and didn't get over on us, he got us a better deal then we went looking for!!!

If you are ready for Shocktober...go no further than the service department! All I needed was my key fob put together and programmed, but I was told I needed to purchase one from them. I left their zombie like after dropping over $200.00. No one could give me a definite price, so of course I had to pay the highest one. I won't be back & of course the waiting area is comfy in order to soften the blow from the bill. Do your research and protect your pockets ladies!

Everyone that I worked with was awesome and explained everything to me. Kumar was a great salesman! He even came in on his off day to get me in my Stinger a few days earlier than we anticipated! Want to thank Kumar and everyone else that I worked with or talked to during my time at Savage Kia. I will definitely tell people I know to check this place out if they are looking to get a new/used car in the future.

I had a wonderful expierence and will continue to bring my car there for services, I recently took my car for an express oil change and ended up getting my car cleaned as well one less thing I had too do! Customer service is very friendly and on top of things.

Anthony at Savage Kia made things so easy buying my first new car nd made everything very quick. I recommend Savage Kia to anyone, especially if you go to Anthony.

Don't buy here they are over priced and don't go over their vehicles very well. Even when they say they will fix something they either don't or don't do it properly. Make sure you take pictures at point of sale and move all the seats to make sure there is no rips in the interior and anything they say they will fix get it in writting and take pictures after they "fix" it. Just don't buy here. Your money cpuld go further else where. And whatever you do DON'T finance through Kia financial.

Avoid this dishonest place! Bait and switch when it comes to new car sales. They tell you one thing via email then jack the prices up when you're in there trying to make a deal and they fail to mention the "new" car is a demo and has 3,500+ miles on it.

The service department is also dishonest and they try to trick you into getting extra unnecessary services. Also, their service estimates are way off, e.g. $262 isn't around $200, it's over 30% more!!

Savage Kia has gone above and beyond for me. I have had some car trouble in the past and was offered a fresh start here. All staff remembers made me feel at home, like I had known them for years. There is no other place I would start car my journey but here.

sold me a lemon, service dept. sucks. sales representatives are friendly though.

Awesome place! Service department is top notch! Bernie always goes above and beyond to take care of us. My car is six years old, and they still treat us like we just bought it yesterday. Outstanding! Would definitely buy another Kia, and always at Savage!

Was there today looking to get into a use vehicle! Brian was excellent! Very knowledgeable and cared about what I wanted to find in a car. He was comfortable and made me feel at ease!!! Thank you Brian! Highly recommend him!

Going to Savage kia was a great choice,James the sales person was very professional answer all my question. And was able to work a great deal.thanks to the great team I drove out with a 2018 kia.

Great people. Not pushy at all and very very professional. I took a car for a test ride and loved it . Unfortunately it was out of my price range so they worked and lowered the price of the monthly payment. Anthony Castro is the sales man I delt with and I would go to him again. Hands down my favorite dealership by far

Been buying and having our cars served there for 9 years . Would recommend to anyone looking for superior service, no pushy sales team and they remember your name when they see you. That's a plus!!

i dealed with mike. He took the time to know me and my family. he didnt play games with me like the other dealerships did. he work to get me the best price for my trade in. if you go ask for mike and say i sent you there alec piontek

The sellers are very aggressive I went to see a car and he said we are going to look at your credit first bother me and I left ...

My experience with Savage Kia was wonderful, they got the exact car I wanted, made the purchasing process very easy, and got my monthly payments in the price range i could afford. Also before I left it was detailed to perfection and the gentleman who sold me the car stayed a bit after hours to show me all the bells and whistles of the car. All in all my purchase at Savage Kia has certainly been a positive one, I will certainly be returning in the future.

My husband and I purchased a brand new Optima from Anthony a few months ago. He was super friendly and personable! He got us a great deal and a great interest rate on our car. I d definitely recommend.

Sales treated me like GARBAGE! I will NEVER go back! Buyer beware! Choose another dealership!!!!!!!!!!!!!!!!! (also, that one star is because it would not let me put the ZERO stars they deserve!)

The customer service was horrible and their fees are high compared to other Kia dealers. I went for state inspection and oil change and was charged $135. Never again!

Hate this place well I shouldn't say everything in it the sales were very friendly took time to know me we his name is Adam now when you need your car serviced that's a different story I scheduled a appointment two weeks in advance they took my car to see what was wrong with it they could not figure it this is 3 days later I called them for a update no one knew what was wrong yet so they called dodge get my car there and dodge serviced my car this is in the process of 7 days it took them 7 days to flush and restart my transmission so 10 days total not one phone call or anything I called them they say my car is done spoke with a j the manager he started talking as I was talking and we both talked at the same time for a good 10 seconds and I finally said I will come in tomorrow he laughed and said I won't be in tomorrow so I said I will talk to someone above or equal to you and he laughed again and said ookkay so I go there the next day and told a sales manager and he was very nice said he'll take this to the Gen manager and I was leaving a mechanic named Eddie started insulting me saying you don't even know what you bought you bought a snowmobile on wheels and started arguing with me saying your lucky we even took your car to dodge to get fixed and we'll you should have bought a kia not a dodge it's sales fault for not telling you its a snowmobile on wheels all while Kelly is trying to stay neutral I asked Eddie I said I need your name and he said hold on I will get it for you and walked away the disgust in service I received with them is unbareable I will never ever ever ever ever recommend this places service department to anyone like I said the sales is fine the service department sucks a real big waste of time huge headache

I couldn't have asked for a better car buying experience. Anthony went above and beyond to make the buying process easy. This is my second purchase from Savage Kia and I will definitely be back for more!

Best car buying experience that I ever had! James G. was the best, courteous, and most knowledgeable salesman that I ever came across. He answered all of my questions, little to no haggling with the underwriter, and test drove 2 vehicles and was in and out within 3 hours. Where, anymore, can you go car shopping and leave in 3 hours!? Great experience overall!!

After a bad experience with another dealership, Anthony, Omar, & David helped me get the car I wanted and made my experience very pleasant. This is my second time getting a new car with them and I'm glad I did. They helped me get the veicle and lowest Apr posible. Thanks for all your help.

I bought my car in 2012. I have used the service department regularly since. The service department employee, Kelly, TJ, etc, have always been very nice. On one occasion I was having my car worked on and I was waiting for it. The service took a little longer than anticipated and Kelly was very apologetic and gave me a future discount on an oil change. More recently I really learned that customer satisfaction was number 1 in their book. A mistake was made and I had to wait quite a long time to get my car. Kelly, Bernie, and the whole dealership did everything they could to make it up to me. Thanks Savage Kia

Thank you Savage Kia!! Anthony and Omar are the best! Nice, warm and welcoming! Took great care of me and my family! You guys are amazing! God bless!

I have brought my Optima here twice after having a tire issue diagnosed at my usual tire shop. I explained the issue to the service dept. when I scheduled my initial appointment. I brought my car for the appointment thinking they were going to fix it, but an hour later they had only rediagnosed the problem that I had already explained to them. They ordered a part and told me to come back when it comes in. I came back to have the part installed, sat there for an hour and a half while they also addressed a recall, only to be called to the desk and told that they "couldn't find a problem with the tire." I reminded them that I was there for a new part, not for an evaluation of a problem, and after another twenty minutes I was told it was fixed. Now, three weeks later my tire is STILL leaking. The car is only 8 months old, I should not have to deal with this many trips to a service department. I will be making a longer drive to a different Kia service department that is hopefully competent enough to listen to their customers and do things right the first time.

The staff their treated me with respect and got me a Kia Soul that fit within my price range. I would highly recommend to all my friends.

LOVE it can't wait to go back and make something happen with them...

The wife and I were thinking about getting another vehicle since the growth of our family has increased to 6 members, so we needed something bigger. I was ok with the vehicle we already owned, but she wanted something with more room, since she was the main driver. I agreed, and she began to shop around. After looking for a bit, she noticed Kia had two particular models that were what she was looking for. She never was a "minivan" person, because of the way they looked and rode. So she called Kia in Reading to see if they stocked what she was looking for. She got ahold of James, and he was so helpful to her that when we decided to make the trip, we linked up with him.

James was our guy start to finish and was very informative of Kia vehicles past, present and future. When she told him what we were looking for, he took us to the "minivan" area. While on our way there, I was wondering how it was going to go over with her. Once we arrived, he explained how they aren't what the conventional "minivans" used to be. Going over the spec, and walking us around the vehicle, I could tell, that the 2018 Sedona he was showing her, was the one for us.

For us the experience was great, we got the vehicle that had the room for the growing family, AND best of all it doesn't look or feel like a conventional "minivan". If you're in the market for a great family car, with tons of gadgets and room, go talk to James.

Just bought a 2018 Kia Sorento & I couldn't be happier! James in sales was awesome...very knowledgeable, friendly, & quick to respond to texts & calls. I had a 2014 Kia Sorento before & I always brought it to Kia Savage for service. The service dept is also always helpful & quick. Love this place :)

My family is a Kia Family, and will always be. There service and willingness to help you get into a car is unmatched. I highly recommend Mike, as he will do everything he can to see
you in a Kia.

Anthony helped me out and it was another great experience buying a car here at Savage Kia ... will definitely keep returning!

Excellent and personal auto dealership. Customer service, sales, service, parts, all work together as a team to satisfy individual customer needs.

I was very happy with my whole experience there, they worked within my price range. They had the exact Kia I wanted. I will recommend this dealership to all my friends.

I did not like the service, I took my car, just for a change of oil and after waiting a while, they told me that they could not help me today, until next week ... that's why I give them a star.

Always good customer service and nice staff...clean atmosphere

Working with the service department is always a pleasure. They are always friendly when you walk in and they get the job done. Recently, my engine completely died on me. Thankfully it was under warranty and could get fixed. The whole time while figuring out when my car was going to be done, Kelly or AJ always had an answer, whether I liked it or not (part was on backorder, nothing at fault of their own). AJ went above and beyond to get the part to the dealership faster then was expected (November). I got my car back on the 7th after not having it since Aug 26th. I am so thrilled that they got the part in and fixed my car sooner then expected. You will not go wrong when dealing with Kelly or AJ.

I absolutely LOVE my Sportage and all of the extras it had come with. This is my first SUV and I couldn t have asked for a better one along with the experience and professionalism of Mike who helped make the deal as smooth and as easy as possible. He seems to love what he does and knows the Kia name so well that I don t think I had one question to ask him once he told me all about the car. I would recommend him and this dealership to anyone who would need a car with a pleasant experience to go along with it!!! Can t speak highly enough of my new car or my experience Mike!!

Savage Kia staff are the best of the best when it comes to customer service in sales and service. My wife and I have now bought 3 cars from them and appreciate the time and personal effort given to us to ensure we are completely satisfied. Thanks very much Savage Kia, we look forward to doing more business with you in the future. #3

Savage Kia was great to deal with and Anthony Castro, our salesperson provided us with top quality customer service making it a great experience. If you go to Savage Kia ask for Anthony to make it a
informative and great experience!!

Ok, so I m a Kia return customer. Recently my Kia Soul, that I absolutely loved was involved in a hit and run and instead of paying my insurance deductible, I decided it was just time to move into a vehicle with a bit more space. I travel the Tri-state area very much and was in need. I went into the dealership at about 2:30pm with my parents this past Friday, November 9th (my dads birthday) with the thought of taking a look at the Kia Sorento and going from there. We had dinner reservations for my fathers birthday so I knew, having only an hour and a half to spare, we would not be closing any deal that day. Upon entering, we were very warmly greeted by Anthony Castro. He was eating but promptly stopped to attend to us. I was clear on my expectations and let him know that I was only there to look, that we had dinner reservations for my dads birthday, and that no matter what, I had to be out of there by about 4:15. Anthony took care of us as if we were family. He was very down to earth, answering all of my questions with a truthful response. He was very knowledgeable on all aspects of the vehicles. Anthony kept his promise. We were out of there on time. He gave me different options of vehicles that I hadn t even considered. He took all of my information and said he would work on the numbers that night and not to worry, that by the time we would meet again in the morning, I would have several options. We left and proceeded home to get ready for the birthday celebration. Within half an hour of leaving, I receive a phone call from Anthony. He tells me that he had great news! He had different financing options on the vehicles I liked and that he didn t want me going out to celebrate my fathers birthday with any worries, as buying a car can be stressful. He comforted my worries and made me feel confident in the decision I was making. I had made an appointment to see him upon the dealership opening at 9 am and by 8:30, Anthony was calling to ask how the celebration went and that he had wonderful news. My one major request was that my payments remain in the same range, even though I knew that I would end up still owing from my Soul and I would have to roll the additional into this new loan.... Can I tell you, once again, Anthony came through on his word. I arrived at the dealership right at 9. I was shown three vehicle options. I ended up loving the value and space of the Kia Optima! The trunk is huge and it is so roomy inside. It has the feel of a luxury vehicle without the price. I took it for a test drive and the handle it has is beyond compare. He told us that his wife owns one and she loves it. After the test drive, we sat down, did the numbers, and once again, Anthony followed through with his word. I ended up with payments only a few dollars more, even after added Gap insurance, and 10 year/ 100,000 miles BUMPER TO BUMPER Warranty! Not to mention, free inspections and first year of oil changes free of charge! Can you believe that all was said and Done by 11am!!!! I drove away with a brand new 2019 Kia Optima in Snow White HASSLE FREE! Honestly, Anthony Castro and the team here are above and beyond capable, knowledgeable, warm and friendly, by far, the best car salesman I have ever had the pleasure of doing business with! I highly recommend to all that if you are looking to purchase, finance, or lease a vehicle, look no further than the Kia dealership on Route 61 in Reading! Ask for Anthony and tell him I sent you ;)

A very happy customer,
Kenia Fernandez

My experience at Savage Kia was second to none. Mike is a pleasure to work with and has been for all THREE vehicles I have purchased. I highly recommend Savage Kia for your next new or used car. And ask for MIKE!

READ your contract! Take it home with you READ it again and again until you understand every single part of it. They will rip you off if you don't. This was my first and last car loan.

They took good care of us, every employee was very friendly and it was a great experience.

Great place. Friendly and service oriented. I have always had good experiences here.

A big shout out to Anthony for helping me get into a new car! He was proficient and professional in all aspects during the process. I was in my new car in about 2 hours. Everyone was friendly and courteous. Thank you again for all your help!

Product Specialist Jim Evans gets an A+ from me. He took his time explaining and answering my questions which made buying my 2nd new car in life very easy. He wasn't pushy to make a sale. Everyone that I dealt with was very friendly.

I am so happy with our recent purchase. The staff was friendly and knowledgable. They were not pushy. And were extremely patient. They got my husband into his dream car. And we are beyond excited and grateful for the ease of the buying experience. Heidi was wonderful and easy to work with. The whole staff was fantastic. Thank you Savage Kia!

I'm looking for a vehicle my wife and I have very specific and challenging limitations. My wife is 5 foot tall and I'm seven feet tall so trying to find a vehicle that we can both be comfortable in and operate is definitely a large challenge. Over our 100-plus years of Driving Experience we have limited our choices to one of the big three American manufacturers. I'm looking for a vehicle this time we had an excellent referral from a very good friend who suggested that we try Savage Kia and speak with salesman Mike Kunder.
I reluctantly said okay I'll take a look. I had spoke with Mike before we arrived explaining our situation and he started working his inventory to come up some ideas for my wife and myself.
Long story short he introduced us to some options and we settled on the Kia Soul. What a fantastic machine! It fits us both like a glove which has never happened. The one flaw was my wife is 5 foot tall and she could not reach the tailgate to close it. Mike went over and Beyond 2 address The Challenge and came up with a design of his own that allowed her to reach the gate and close it safely. In addition the gas pedal wow reachable was a challenge for my wife he went online and work with handicapped accessories to find a way that we could extend the pedal.
He already had the sale without the hatch or the gas pedal example. However he went over and Beyond to satisfy our needs.
What a refreshing experience. Yes they need to sell cars to stay in business. But should be treated by a staff that truly enjoys what they're doing and goes beyond the norm to understand the needs of their customers and do their best to meet them.
I cannot say enough how pleased we are with our experience and I would highly recommend not only a Kia but more importantly The Savage Kia dealership and they're salesman Mike Kunder!

If u got half decent credit n a job they'll get ya a car!

Just read a reply to my response over a year ago and aj you're full of it on how you say you went above and beyond to help I just will never come here again due to the service department and it's funny that I'm not the only one that had complained about it.

Service department is awesome! Kia has never failed my family and we're "customers for life" thanks to the great customer service from the time you walk in the door (thank you Bernie!) to the end of your service appt. I highly recommend service at Savage Kia!

Get quality vehicles and service and refreshments takes appointment mostly but makes concessions and on vehicles to I would think for some things you have to either or make arrangements