Sands Regency Casino Review

Worst hotel yet. Has a Shakey elevator smells like smoke and is really low class.

Checked in and beds in room were against the wall vertical as if being stored instead of being ready for use. Room was upgraded to dynesty tower and found no water was available in shower. Will never visit or recommend to anyone.

I love the Sands! We always stay here when we are in Reno. The entire place is outdated but we love it!!! It s fun and the service is always amazing!!!

Great value. Room was clean. Restroom could use an update but otherwise good! Will be back.

I had a nice big room, clean, and comfortable. The wifi was just good enough. Decent size casino with slots, tables and bingo. Staff was friendly and I enjoyed the buffet.

Sands isn't located on what you would consider the "strip" in Reno, but if the weather is nice, it's not a very long walk from the strip. The dealers were extremely fun, but the reason it was a 3/5 For me was beacuse the Sands seems to attract an older crowd, and didn't seem as upbeat as other casinos.

Room was nice the toilets seat was broken and the air conditioning, as well as lagging in temperature sounded like a flooding pipe.

It was my first time there and it was wonderful the people are nice and i went to the sands restaurant to eat and the food was

Great gambling fun but the Mexican restaurant was horrible.

Ok they should allow you to book a
Whole trip not just one day. The place was nice and our room was
Great especially the bed and fridge

Love love, always such a comfortable place to stay, and front desk ladies are awesome, thanks you guys for all that you do..,.

Hated it .. Only two elevators were functional which increased waiting time at the lobby..Rooms were also smelly.. Blankets weren't clean..

I had the worst experience with ALL the billing women!! They where VERY RUDE and didn't care about my problem! My stay there was pleasant but the staff were not Pleasant at all!!
Will not be staying again!

Some damage to the rooms and getting an actual blanket was quite difficult but other than that it all was quite nice, their awards for points were fun and free gifts I liked. I would return there again especially for the price.

Nothing super special about this hotel except for the Mel's Diner. Wi-Fi is really slow, even if you take the "premium" paid 1.5mbps package. Both soda machines on my floor were totally empty. Casino floor is alright.

I am here once every month to six weeks. They are professional, friendly and are upgrading all their rooms. They have a fine health club open until 9:00 pm, though later would be nice. Their slot machines are a little tight.

I came for my wedding in the first room I got was kind of shot out so they gave us another one and it was a lot better and then my mother showed up and they gave her the room I just got checked out of because it was all shot out so we went down and complained about that and they gave her bedroom also but all in all it's a decent place

Stayed here numerous times always great . But the last time not so much.

This is our go-to spot..Cheap and for the most part clean with comfy beds. They have def upgraded since the 1st time coming here 10yrs ago and looks like they are gonna renovate again but hopefully room prices wont rise too much... It's not too busy but right now with the Rona causing havoc I'm not complaining about it being dead ona 4th of July wknd. We just head 2 the Peppermill if looking for a lil more gambling action Staff checks temp before you check-in and gives u a mask if needed. Machines are spaced to maintain social distancing. And per usual staff is super pleasant!

Did not get a chance to see the whole hotel. Was there for an event outside.

I've stayed here before when looking for a last minute room. I would never again stay here for full price! After signing up for a players card, they mail out free room promotions. I finally took advantage of this and came back for a 4 night stay, (which I only paid a total of $120 including tax). You really get what you pay for. The air quality in the room was terrible. We had a non smoking room but who really know what you get here. Stained carpets, furniture, and wallpaper. The walls are very thin. Not for the light sleeper. It was extremely windy this weekend and the gaps in the windows didn't let us forget. The wind was constantly whistling in through our window also keeping us up at night. The elevators are slow and often out of order. If you're looking for a quick, cheap stay, this is your place. But if you were looking to spend any time in your room, or sleep, stay somewhere else.

Not a bad casino, and Mels (old timie) drive-in is a blast from the past with good food!

Rooms don't look like the online add, slots we're very tight Staff was very friendly

We go to Reno about twice a year. We will never be staying at the Sands Regency again. This place needs a major overhaul on all of its rooms.

Located near the heart of the Reno strip, the Sands Regency is a budget friendly alternative to the myriad of choices in the area. To summarize my experience with concerns I read in other reviews: room was very clean, check in does take a while, walls are thin and there was some noise at night. Overall, I don't prefer casino/hotels mainly due to the tobacco stench, but the Sands fit our needs at a good price.

Very bad service!
Lost 300 happily but service really bad i wont come here anymore. Change employees attitude also

Not bad. But certainly not great. Everything is sort of second rate for a casino, such as the soap and shampoo and mattresses. However, I considered it good for the price.

Bed bugs . Dirty. Smelled like cigarette from the casino floor all the way to the 14th floor were we stayed at

Great room for the price! It's pretty average but very clean & spacious, & the view of the Sierra Nevadas and the city is amazing. Would be a 5 star if the room had at least ONE appliance, because there's no microwave, coffee pot, or mini fridge. Just the tv. Otherwise great hotel.

I've been 86'd I think so I haven't been in. Ur still sending me my Freeplay

Reeks of cigarette smoke trying to get to the elevators. Very old, dated uncomfortable, chipped and worn furniture in room. One outdoor patio chair at table in room. One highbacked faded chair. Discolored tile grout in bathroom. Bathroom desperately needs updated. The blow dryer burned my hair. Bed was hard as a rock. They provided 3 pillows. I asked for an additional one, it never arrived, I used the gross pillow in the chair. We were there 3 days and never got the pillow. Bed covering was a top sheet, a sheet thin blanket and another top sheet. No coffee pot, or microwave and the dorm fridge did not fit in the credenza, therefore it was on top of it. Elevator went out. Spent hours downstairs waiting to get to our room. When we asked, none of the staff knew anything about it. Some staff were unaware there was an outage. Another guest finally told us we could take a different set of elevators and walk over to our tower. When we got to our room, it had not been cleaned. When we called to discuss all of this, we were offered a free buffet, for a place that dudnt even open until hours after our check out the next day! We asked for a set of towels and another pillow, again. We had to call again the next morning for towels, at this point the pillow was obviously not needed. We will never stay here again. This was not a cheaply priced hotel. It is by far the worst hotel experience I've had in many years.
After receiving a survey about our experience, I listed all of our concerns and was very disappointed with the short reply. No apologies or offer of compensation. They really just don't care.

Really didnt like the poeple there they had horrible attitudes

The buffet was great steak was perfect and the host was excellent

It is old and kinda sketchy. The pizza was surprisingly fantastic.

The service was horrible I have never been so upset in my life and I am trying to be nice I will never book with you guys ever you have lost my services.

Couldn't get cocktail service without going to bar. Stayed at the hotel, didnt match pics online.

Great food. Sat down at a machine, put the money in started pushing the button. I hit the button 50 (fifty) times and guess what happened . The wheels spun and nothing else happened. So I guess things haven't changed since I wrote my last review. It's hard to win at the SANDS CASINO &HOTEL. They do have really beautiful rooms .
I even broke out the Rabbits foot and my lucky pennies but they didn't help. Bring a truckload of luck, your gonna need it. Later T.C.

The Copa Cabana dining room server was horrible and did not speak good English but the floating manager from the buffet was wonderful and the busboy was wonderful and the food was great

Great friendly service could use coffee in the room but besides that was a wonderful stay

They have a great blues jam poolside on Wednesday nights.

The service was excellant and the room was very clean and comfortable.Also had a great place to eat at the hotel.

The price was right and the hotel wasn't bad. Would do again

Was a nice visit. Lots of other Hunters showed up and we beat the Moltres I. I'm the raid battle. However there were a lot of Valor players so I didn't get a large a bonus and failed to catch the bird.

That place is dirt why any buddy would stay there is beyond me

Good stay as always. Can't wait to see finished product after all the renovations

It is more about the name than the service, we had no face towels when we arrived, and things went down hill from there.

The buffet is cheap but not worth the price or time. It is very small and the food is not that good. I will never go again.

A very narrow casino jammd full of slots and low limit table games. Seems like everywhere you look is another bar and or restaurant. A few blocks from the main "strip" of Reno.

Watch out for the riff raff. Had a uncomfortable encounter, felt like I was being followed.

Before the new owner took over this place was ridiculous to work for. I was in a runner/house keeping. I was given an entire floor of rooms to clean, the manager came up and said dont bother with vacuuming these rooms just dust and move on. There was a room that was so dirty and stained that it took me longer to clean than it was supposed to. When the inspector came to check the rooms she said they were done poorly. I let the inspector know what my boss had told me to do. My boss threw my under the bus and said she didn't say any of that and I'm blaming her cause of a bad job that I did. And all the makeup stains I couldnt get entirely out was my laziness. I hope they hured a new manager.

Friendly, informative staff. Signs were easy to see, easy to navigate.

A nice basic gaming center and a gym with a great view.

Very dissapointed at the establishment. Booked room through Expedia. Would not honor my temporary credit card because name was not on it even though had ID. Got in late after midnight! Tired hungry ready for sleep.. Cancelled reservation. Stayed up all night! Took bus Tahoe in am. I've stayed there so many times! Never had a problem. Not only cost them for my room 2 days! But will Probubly never stay or gamble there again. Costing them a lot more money. So be it! No personal service anymore

Went to the buffet, cheaper for locals with players club card. Nice selection.

Drink prices are way better than the row. Bingo was fun too.

Quite old hotel but good price and good location in city center

Location was great! Room was clean and the view amazing! Loved it

Our room was clean view wasn't bad.. Close to town.

It was ok, service was good, room was cleanish. Buffet was excellent. Didn't hate it but I'll probably look somewhere else next time.

this is a place that is great for rooms but hard on my pocket book never was offered a. drink and seemed like verey few winners!!! so i had to stay there and play down street

Room was nice for a reasonable price. Good blackjack games with reasonable table limits. I always stay at the Sands Regency when I visit Reno!

Great place for the price. Would like longer hours for the buffet, though.