Sands Ford of Red Hill Reviews

Service department is great. Good sales experience.

I purchased a 2008 Ford Escape from salesman Tom Burrell and he filled my gas tank and even installed my child seat for me. It was a great experience from start to finish, and the finance department was great as well, Kassia is great! I would recommend Sands Ford to family and friends.

Excellent service and very friendly. Tom Redd was very cordial and wanting to please.

Was there today for the 1st service on my wifes 2016 explorer great quick servce.

I got my car about two months ago. Mark Rychlak, took care of everything for me. While I was at home I came in and signed and drove out. Since then I've been in every week with my phone. Mark made sure I was taking care of. Thank-you Mark and all the man back in service.

Awesome experience, everyone was super nice and friendly. Best dealership I've been to.

Twice in the past 3 months I have needed work done on my car. First I needed new tires and then brakes. Both times I've turned to Bryan at Sands of Red Hill. He was courteous and very knowledgeable. He was able to get what I needed at a fair price. I wouldn't go anywhere else!

I was more than pleased with my customer experience. Leasing from Sand's was truly an excellent experience, Every employee from my first contact up to sales manager was friendly, knowledgeable and customer oriented, I work in customer care so I have high expectations, Justin got the ball rolling, Brad worked the numbers to my best advantage, Tom stepped in while Ian was is class and I needed to test drive ahead of schedule, Ian was persistent and communicated through text, phone and email and did a great job of getting me acclimated with my new Escape, and Kass made the dreaded paperwork seem like fun. Buying American, buying local, buying Ford, Great decision!!
Thank You Sands Ford of Red Hill

Great dealership with the best parts guy around! I highly recommend Bryan Ohntrup for all your parts needs- he always gets me everything I am looking for!

Never had a problem. A good dealership with friendly staff.

This is the best dealership all around! And anytime you need anything for your vehicle- make sure you contact Bryan Ohntrup to get you exactly what you need! He's the best- always gets us exactly what we need!

Excellent service! Fast, friendly service. The staff is honest and knowledgeable. Highly recommended!

I have never had a more enjoyable car buying experience! We called ahead and told Mark what type of car we were looking for and a price point. When we arrived, he had 3 ready for us to test drive and all were in the price range. There was no haggling with the trade in value of my existing car. Mark was AWESOME! I will be recommending Mark to all my family and friends!

I bought a Ford Focus recently at Sands Ford. I had a wonderful experience due to my Salesman, Mike Renninger. I can t say enough good things about Mike! He is a kind, no pressure salesman that made sure that it was an easy transaction for me.He taught me how to work all the gadgets in the car before I left the lot. Thanks Mike for a great experience!

I am very disappointed in my short experience with this dealership. I inquired about a used Ford fusion with almost 100,000 miles on it that I wanted to purchase in cash. My offer went up over $1,000 from my initial offer to an "out the door" price of $8,500. They were unwilling to negotiate from their initial price of $8,599 + taxes, title, and fees. They told me that was the absolute best they could do. I politely told them thank you for the offer, but I would be looking elsewhere, didn't get a reply email. Well, not even 3 hours later and the car is listed on their website at $8,499. This short experience should tell you what kind of people they are. Very unprofessional.

Top notch dealership! Donna Hesse always gets me in when I need to. My schedule is very hectic and most times cannot plan service appointments very well. Donna gets my vehicle in & out in the same day and keeps my vehicle in top notch shape! Thanks Again!

Sold me a piece of junk. Three days after I purchased a used 2011 Fiesta, the inside driver's door handle broke, glove box fell out, rear window doesn't work and visor mirror cover broke. Obviously these things were not mentioned and I was told weren't covered under the "warranty."

Tom Burrell was great! Easy to get a hold of when needed, honest and accommodating.
Great experience buying a new car!

I purchased my van from Tom Burrell at Sands of Red Hill, and I couldn't be happier. Great vehicle, great service. Tom was attentive, punctual, and friendly.

On 02/09/16 I called to schedule and oil change on my 2011 ford F350 at 2pm. I was told no problem please bring it in for service. When I arrived a wonderful Lady greeted me with such pleasantry. I felt very welcomed which is rare in todays service industry. Mrs. LEIGH ROGERS was exceptional , she was able to get my truck in service right away, my wait was very minimum, she was very courteous with both my vehicle as well myself while I was waiting for my truck to be completed, which happened soon there after. Mrs. Rogers is a sure asset to your team an I will be bringing my truck back when I need service.

We have purchased many work trucks from Mike Renninger. He always makes sure we get what we want. Always a great experience! Thanks Mike!

For the best car buying experience around go to Sands Ford of Red Hill and see Bob, Gery or Josh.
These guys are the most pleasant and accommodating professional you will ever work with.

Very helpful and curtious as well as easy process of buying a car.

The price of your truck online reflects that of a clean truck in good to excellent condition coupled with the fact that the salesman told me it was a one-owner, garage kept was enough to have me drive an hour only to be disappointed by finding a 6 inch rusty gash in the body of the truck. Garage kept? More like kept in a barn or pavilion. As shiny as the truck was everywhere else, that unsightly rust hole makes the truck fair condition at best. Salesman then tried to tell me that it wouldn t be too expensive to fix. So how come you didn t fix it? As I was leaving, he told me someone is coming to buy the truck at 2pm. Over 24 hours later, truck is still for sale. I think you guys grossly misrepresented this truck both on the online listing and what I was told on the phone.

Update: responding to the reply from Kassia. I emailed you as well as left you a message. 15 days later, no return call or reply to the email so you go from 2 stars to 1.

PS. That rusted out truck is still for sale too

Have had nothing but trouble since I bought a F150 from them. They were definitely sure to skip any sort of warranty and the form they fill out promising you a great customer service experience is a huge lie. They couldn't even do something as simple as fill the gas tank upon selling the vehicle, even after asking them they only filled it to a quarter. Do not do business with this garbage filled company!

I bought my 2004 F-150 FX4 from Sands of Red Hill. Ian and Colleen were very helpful in the whole process. I would tell anyone to buy a car there. I will be back for sure the next time I am in the market for a car.

Tom and the entire Ford team was AMAZING!!!!!! I can not say enough nice things about these people! Tom was my sales man and he went above and beyond! The guy that handled the financial aspect of things was also just as amazing! Everything was smooth and easy! They worked with us and helped me buy a car that I LOVE! I have literally told all of my family, friends and co-workers that if they are looking for a ford they HAVE to go here!

There is a sign out front that says "Sands express oil change, no appointment needed". So I stopped in and they said that they couldn't fit me in. Well in my eyes that's false advertising so u called and talked to a manager abd he said that he will forgive something out for me and then never called back.

I was truly looking to do a a cash deal with this dealership but happy I went with my gut took my time and ended purchasing elsewhere. The dealership we ended up buying from was not only helpful but shared major suggestions on purchasing a first car for our kid. Not only did we up our budget but wound up purchasing a brand new car no miles. Had this place taken time out to hear us through they might of earned my business cause patience is key, follow up is a must and excellent customer service skills. Thank goodness I did not waste gas and a hefty trip here from where we live. But due to current crisis we wanted to do most of leg work from home due to limited restrictions. Will never return here or recommend it.

Their service department is the best. They listened to my concerns and addressed everything I asked. They are very professional in the way they work. I highly recommend them

I recently bought a new vehicle from Sands, both Chris Steven's and Don High gave excellent service. They made it super easy. Highly Recommend!

Bryan is the man for parts! Always friendly and helpful.

Bryan Ohntrup is very helpful and a dedicated employee and is very knowledgeable. When it comes to cars I put my trust in him and him only.

The knowledge that Kevin Pritchard was the service manager at the time I bought my 2014 Roush
was the deciding factor having previous experience with his professionalism.

We were one hour ahead of our appointment time.. The service dept said they would try to get us in earlier , if possible. Thanks...They did. . The Service personnel were polite. See you all at State inspection.

Easy, painless experience finding the needed parts. Bryan was a big help.

I was here recently to get my truck with 30k inspected. Service writer comes out to notify me that the truck fails because it needs rear brakes. They Are below 2millimeters...
I ask them to show me. I walk back look at my brakes with the mechanic and ask him to measure in front of me. They are now magically low but that will pass. Moral of the story, remember that service advisors are sales people. Not all service writers are like this, but this is just absolutely terrible service...

Perry was awesome! He stayed with us for the long haul, answering every question, with honesty, and sincerity, (and we had alot!). He stayed with use through the process of deciding first, which car we wanted, then whether to buy new, or used. He was always had a singular purpose, to provide great customer service. I felt that he was more concerned with us, rather than just selling us a car. And a shout out to Kassia Mcfadden. She was great with working with us through the finances of leasing a car, and answering any question we had to our complete satisfaction. Thanks again Sands Ford of Red Hill! We look forward to similar experiences in the future!

I wanted to upgrade/trade my 2012 GT500 to/for a '14 Shelby. My Local dealer's offer was suspect at best. Time to car shop on the internet for the first time. Sands Ford of Red Hill was by far the absolute best deal. These are courteous and meticulous businessmen who know cars. Ian Laxton and Brad Barber spent the necessary time with me going over every detail to ensure my trip to Sands Ford of Red Hill was completely rewarding.

My work truck was broken down and I needed a relay for Saturday to complete a big paying job and no dealer ship would order the part for me and Brian at the parts counter was the complete package. He was polite and got me the part the next day and I was able to complete my big job. I just wanted to thank him on a excellent job
Sincerely, Mij

Just in for an oil change and Zac helped me out with quick and efficient service. First time there but will be back in the future.

These people are extremely friendly and honest. As a woman, I usually feel as though I'm being taken advantage of by sleazy car salesmen but not at this place. They really took my best interest at heart. I wasn't able to purchase a car the day I visited but because of their warm nature, I will definitely be back.

Service went as expected. Everyone was nice and Zac got me in right away.

This was a great experience!My salesmen Mike was a pleasure to work, If your looking to buy a vehicle without being pressured... this is the place.I would definitely recommend.

I came here looking for a new truck to replace my SUV. Being the first truck I purchased I didn't know where to begin. Chris Stevens was patient and knowledgeable. Tom Burrell took me on the test drive and helped be finish up the paperwork. I was in and out super fast and will be back again for my next vehicle!

I went into this dealership with a unique and impossible need. It was about 8 hours before a major snow storm, I am a snow removal business owner, and I needed a truck with a plow on it right then and there. It was a losing battle and they had nothing with a plow on the lot. Mark was my sales person and he showed me the truck i purchased with a plow mount on it but no plow. With their connections we went 10 minutes down the road and miraculously found a plow that fit the ancient mounts. The plow was not functioning and the plow store was expectedly swamped before the storm. They immediately went to work getting the plow ready for me as we completed all the paper work. I was home by 8:00pm and moving onto bigger and important storm prep things. I would not have survived the snowstorm if it was not for Mark and Bob's fast and amazing help. Thanks guys! I own a fleet of Fords and will be coming to see you anytime I need anything in the future!!!

They lie about their inventory. Asked about three different cars advertised and none were available to see. Lots of excuses and more than happy to show me something more pricey. Basically a dishonest car dealer.

Zac Heinrich really helped me out the other day he was so kind and polite I really enjoyed my experience.

Thank you all for the amazing truck and great working with you on the purchase.
I worked with Mike Renninger and he was great to deal with. Not only during the sale but after, with good follow-up.
My Certified Pre Owned F150 is a great replacement to my old 2006 F150 but now with a few extra features and the ecoboost engine.
Sands Ford found lenders for me with great rates to keep my payment at an ideal cost.
Thank you to the team that helped me. And maybe ill save a few pennies and take one of those Ford Raptors off your hands.

Had my SUV inspected today. Great service. Very friendly.

Great service as always. There are two ford dealers alot closer than Sands, but we chose to use them because they offer great reliable service.

Bryan Ohntrup is very helpful and a dedicated employee and is very knowledgeable. When it comes to cars I put my trust in him and him only.

Thank you, Bryan Orthrup for all your help and knowledge!

Just purchased a used truck. A very nice company to do business with.

I would like to thank a Donna Hesse for making my repairs as easy as possible. I always knew what was going on and had a clear understanding of the actions being taken. Awesome service.

After having issues with my Girlfriends vehicle I was dreading going to the 'DealerShip' to have it fixed. This is a wonderful facility that is easy to locate, and very knowledgable and helpful with all requests and requirements. I would recommend this to anyone that is looking for a reasonable mechanic to work on their ford.

I will also add that the Service Department itself, as I have never been to the 'DealerShip' is very quick with parts and also diagnostic at a reasonable price!

They are nice and polite but that is about it. I ve had several issues with them not putting a belt back on properly after they replaced a clutch not tighten the bolts down on the batteries properly and most recently they put my brakes on backwards. All they wanted to do was have me come in there and drive my vehicle farther more than I already have because they would not reimburse me. I would never take my car back there to be serviced nor buy a vehicle from them.

Great company and very helpful employees. Donna Hesse was a big help.

Came in to look at vehicle Tom Burnell was very helpful.

Both myself and family members have been purchasing vehicles here for the past 25 years. It's always easy and a pleasure working with them. We also get our vehicles serviced here and they do a great job! Highly recommended place to do your business.

Had my vehicle in twice for the same issue, still not solved

Donna Dietz has always been very helpful in service !! I love going there

I have been buying trucks from Sands Ford for over 20 years. Occasionally I will try shopping around for a better price, but each time I end up back at Sands. Recently bought the Rouch F250, which didn't have a few features I wanted, sands did some research and found a way to get me what I wanted without pricing the truck out of my range. Didn't bother shopping around, felt like and believe I got the best deal at Sands. Very pleasant experience without the stress and pressure that ussually come when purchasing a Vehicle.
Thanks to Don High and the rest of the staff at Sands for making this happen.

We found a great deal on a great car. Don was very honest, very fair in helping us get the best deal. We will definitely be back for our next vehicle!

I can honestly say that this is the first dealership that I completely trust to service our vehicles. They are honest, they are helpful, they are so fair and reasonable. Bryan Ohntrup has always gone so far above and beyond for us in so many ways, it truly blows my mind!!! Thank you guys, your the best!!

The experience during the purchase was bad enough (too many errors to count) but to have the sales team still continue with ignorance just speaks volumes for their ethics.

I recently purchased a Ford Focus from Sands Ford of Red Hill. Josh Sands and Ron Rodenbaugh helped me find the perfect vehicle. The dealership went above and beyond to make sure that my new Ford had all the special features I requested. The entire staff at Sands Ford of Red Hill worked together to make my experience excellent. I have recommended this dealership to friends who are also searching for a vehicle. We plan to return when it's time for us to purchase our next vehicle.

Very unprofessional place. Took them 6 days to do a five hour job (water pipe). Incompetent service people couldn't find parts. Took ME 10 minutes on Google and a phone call to Thompson to get right parts for them. Also, didn't know grease came with every repair!

#NUMBER ONE in Customer Service.
They go out of their way to accommodate your needs for purchasing a vehicle. "Above and Beyond". They are NOT pushy. But rather listen to what you WANT/NEED.

Brian O. is the parts guru! Never met someone as dedicated and knowledgeable as he is! Highly suggest Red Hill Ford and Brian's professionalism.

Awesome dealership! I had a seat belt issue in my Expedition, another dealer ordered in the wrong part to fix it so I tried Sands Ford and had the privilege of meeting and speaking with Bryan in parts. He was extremely helpful and kind & got me the right part needed - what an asset to your dealership! I will def deal with your location, and Bryan for all future needs.

Very poor service after the deal was made. They waited until the very end to advise there was only one key (2016 vehicle with under 10,000 miles) and that we were on our own for a spare. They also made a mistake on the title for the trade in. We had to do the leg work to correct and incur expense for a duplicate title for which they promised to reimburse us. 4.5 months later and still no check despite numerous follow up requests. We have really gotten the run around.

Amazing sauce!! Honestly the best Ford out there as far as parts and service!! Specifically Donna Hesse made my experiance very pleasant! Also the parts guy Bryan, he really knows his stuff!!

Excellent service all around! I just bought a new Ford Edge! Great experience! Great sales and Finance department! We will definately be back! Thank you so much Eli Samaan!! Love the Edge!!

We had an emergency situation with our vehicle three days before our trip. they did the basic work but then went Above and Beyond in their speed to make sure that we were ready to go for our trip. their customer service is top-notch and the work they did on our 15 passenger van was superb. Thankful to have a local dealership that understands how to give good service at a quality price!

My wife has a 2012 Escape, Donna Hesse was able answer all my questions regarding the services due. Thanks again Donna!

I bought a car there about a month and a half ago. They did not make the whole buying process the easiest, they kept trying to contact me and since I work second shift they made getting in touch with them more difficult. The guy I talked to seemed very demanding and not helpful at all. Also, I bought a pre-owned car but they told me they would put some gas in the tank for me since it was on empty but instead they did not bother and I left the lot with an empty tank of gas ! I contacted them privately about this and they had no desire to bother with my email ! This was the first time for buying a car and I was not satisfied at all with the service or the fact I had no gas in my tank !!! I would not recommend this place to anyone !!!!!

the body-shop is a joke the manger Jon is a lair and fraud 2 weeks for a bumper repair. no updates and when i call he's "unavailable". he talked to my wife like she was an idiot. Do not do business with them period

What they tell you on the phone is totally different when you get there. Will never buy a car from them.

Don't know about the dealership... had my crappy Honda Pilot serviced the this week. Great professional technicians with lots of know how. Would recommend the service group here all day long.

I recently had my Ford in for service. My service advisor Zach was extremely helpful and got my car done in no time. I'll definitely be bringing my SVT Contour back for service. Thanks guys!