Service department received my vehicle as soon as arrived and maintained the schedule quoted to me for how long would take to perform what I asked them. They made appropriate recommendations for inspection.
I bought a vehicle here when this place was still owned by Fred Beans and had a great experience. Because of that experience I figured since I was in the market for another vehicle I would go back. That was my first mistake. I found a truck online at their dealership that I really liked. I sent them a message saying that I was interested in the vehicle. The next day I received a message from Kristen Toth stating that the vehicle I was interested in was sold. So since the vehicle was sold I started looking somewhere else. Fast forward about a week. I was in the area so I figured I'd stop to see what they had. Low and behold the exact truck I had interest in was sitting on their lot. A black 2008 Dodge Ram 3500 Cummins quad cab. I was speechless. Why would they tell me that this vehicle was sold and yet there it was. I'll make the trip to Doylestown to buy from Fred Beans dealership there. Screw this place!!
Tim and Dan, along with everyone else I interacted with at Patriot Chevy were absolutely amazing. They provided a no pressure sales experience, and worked with me each step of the way to meet our price point. I am extremely happy with the truck, and how business was conducted at Patriot Chevy.
I bought a car with my husband in 2015. It was a 2008 Hyundai Elantra. When purchased we were shown a Carfax that had reported 2 owners and NO accidents. Two years later, we were thinking of trading in our vehicle. Upon review at another dealership, it turns out our vehicle had frame damage from an accident in 2014, just before we purchased the vehicle. This information was on a new Carfax. Our car went from being worth $3300 to barely even $800 in an instant. We were very upset about this because we still owe close to $3800 on the vehicle and are now stuck with it. It is a money pit. I called Patriot and they are unwilling to do anything other than give us a slightly better trade in value and get us in a new car. What makes them think I want to buy another vehicle with them after this? So much for a "peace of mind guarantee." May be considering a lawsuit at this point and have noticed that I am not the first to have this issue at Patriot. I do not recommend to anyone to buy a vehicle from here!
I did not buy my 2011 Chevy Traverse from Patriot Chevrolet. I do however use their auto repair shop. After several just horrible experiences I've come to a conclusion. Either the auto repair shop continues to rip me off time and time again for thousands of dollars OR Chevy's are truly the worst vehicle. Why is it every time I go for something "simple" there ends up being something horrifically wrong with my Traverse that I've only had for 2 years now. I keep the maintenance up to date yet my 15 year old Volvo that I currently own and a 10+ year Toyota Camry (that no longer own) has never given me this many issues over 10+ years of ownership. We get ice my track control breaks. I hit 83,000 miles my Catalytic Convertor goes (conveniently right after that 80,000 mile warranty expires on it), steering column issues, electrical issues with the HUD lighting, $300 to change light bulbs because the bumper has to come off (LOL wow), water pumps, etc... I mean it's a 2011 and we drive it less than 10 miles a day (< 50 miles a week). Yet all these major repairs. WHY???? The best (worst) part is, every time something is wrong I hear "But it's really difficulty to get to". Well then I think you better reconsider your design(s). I'm so sick of hearing that excuse.
My last visit I don't even think the mechanic read my drop off envelope. Oil change wasn't done. HUD display lights are still broken and my favorite. Of course the 2k repair was done. Of course that's even after I was given an estimate of around $1300.00 but my bill was $1,950.00. I understand an estimate is a "guess" but considering I'd think you'd be a little more close than being off by $600.
Maybe my car is a lemon or an exception. It's hard to believe that considering my whole life I've heard Chevy's were junk. But having a 6 year old and twins we needed a bigger car. This Traverse seemed to fit our needs. But I have to say, between this piece of junk car costing me ridiculous amounts or money just to drive and my experiences at the Auto Shop here I cannot imagine I'll ever but another Chevy again. Super disappointed. For those of you who are on a budget, I would not chance buying a Chevy due to all of the issues you could have. Buy something more reliable.
Sales and Service Dept are always great. My wifes car isnt even a Chevy but we service it at Patriot only!!
Patriot Chevrolet has always been my main place to take my vehicle and I have never been disappointed. Friendly staff, quick service, and convenient scheduling make this dealership shine above all others.
Stopped in without an appointment for a tire rotation and told it will be about $20. About 45mins later it was done $21.66 for rotation and a $2.84 miscellaneous charge. The cashier had no idea what the miscellaneous charge covers and said to ask the service person that checked me in...he did not know either....he said possibly lift rental?
Either way I find the charge underhanded and shady. I will never go there again. When you get a "miscellaneous charge" see if they can do a better job explaining. If every client gets a "miscellaneous charge" I'm sure that adds up to a good amount of money by the end of the year.
The service manager called me today and explained the misc. charge a bit further and said he has trained his employees to better explain the misc. charge. I was offered a credit as well. I amended this review from 2 to 3 stars for their effort in addressing the situation but not interested in having my feelings changed about the situation with a credit. Their work, dealership and customer service seems to be very good. So don't hesitate to use Patriot Chevy just keep an eye out on your bill should you see a misc. charge. I'm sorry if you think I'm being petty about the misc.charge its just the way I feel about the situation. Good Luck.
I have a good relationship with this dealership. I have purchased all of my cars here. Tom Dean is a great salesman and the service staff is top notch.
**UPDATE** 5 year old truck, rusty frame, valid warranty, known service bulletin for issue (PI0564K), service department blew me off....done with Patriot
My 1st visit. Very well organgized, professional, pleasant and comfortable. Staff proformance & waiting area awesome.
My wife and I just purchased two vehicles from Tim Snider over the Labor Day weekend. Despite all my questions and pickiness from start to finish, Tim was always there to answer my questions and to make sure my wife and I were informed about the vehicles we were going to get. Not once, did Tim try to force us to make a decision and he was always very patient and very knowledgeable about all the SUV/trucks we test-drove. The sales manager was also great and gave us a good deal on the value of our trade-in. Another benefit about this dealership is that there is a Starbucks on site, which my wife and kids loved. Patriot Chevrolet of Limerick is a great place to purchase a car!
Beware of the extended or included warranty.
Is a scam to get more money out of the deal.
Also went back for a noise a few months later (2-4) and they told me I needed $900.00 repair. Took it to another mechanic and it was just a simple Lube issue which they did it charge me for.
Agreed on a price and they added another 3 k for the supposed included warranty.
Not trust worthy.
After all said and done i was very pleased with the outcome of my visit, thank you patriot for all your help and consideration
My family just recently expanded and a 3rd row SUV was a must-have. Patriot gave me close to $1000 more for my trade vs. 3 other dealers and to top it off, the price for my new Traverse was amazing. Thank you to Steve, Pat, and Dan for all of your help!
Horrible customer service!!! We dealt with multiple people who all told us different things and eventually just took us in circles until we gave up with them. Then we dealt with the manager Bob G. Oh my word he was so rude to us and would talk over us like we were stupid to the point that we ended up saying forget it. I would never go back there and definitely never recommend it to anyone!
This past weekend I made my first purchase at Patriot Chevrolet and I cannot thank the whole team enough. I had a great buying experience, enjoyed a free Starbucks and saved hundreds not only on my monthly payments but also by getting them to take a look at my automotive and homeowners insurance at their on location insurance office. Not only will I return for my next cars and my wife s but I m gladly referring family and friends. Thank you Zak, John and Madison, your service was second to none!
I knew I wanted to buy a truck over a year ago. After I finally narrowed it down what I wanted, I visited Patriot Chevy and met with Kevin Ryan. I found a black 2021 Colorado Z71 loaded with everything I was looking for that arrived earlier that day. I was able to test drive the truck and Kevin thoroughly answered all of my questions. Kevin worked to get all the discounts available to me. I was impressed the checklist he used to ensure nothing was missed. Furthermore, it was truck month so it was used to my advantage. He made it easy to make a deal that I was comfortable without any pressure. He also ordered running boards to install on the truck before I took it home. Before leaving with my brand-new truck, Kevin took the time to go over all of the features and program my bluetooth. All in all, it was an excellent experience and I highly recommend working with Kevin on your next truck purchase.
I recently leased my new Equinox from Steve at Patriot. He ended up getting me below my monthly payment goal and made the entire process quick and painless. You've got a great crew over there. Thanks again!
Sad experience they want top dollar for their used cars but insult you with a trade would not recommend
I couldn't have had my truck repaired easily without the loner. Thank YOU
I entered the lobby and staff directed me to the service desk. I person at the service desk pushed his lunch aside to help me. I did not have to wait. They called before doing any work on my vehicle, with the price. They are very thorough. The problem was fixed at a reasonable price. The staff really treat the customers fabulous. I recommend Patriot to anyone whose vehicle requires service. Feeling very safe in my vehicle.
Had a great visit with Tom Oates. Impressed with the test drive of the Bolt.
When our growing pains got us thinking of adding a sales vehicle to our fleet of service vans we were worried about affording the overhead. Steve James was empathetic to our concerns and worked tirelessly to find us the perfect solution. A gently used Equinox that was very affordable. I thought we picked up the wrong car since our used car purchase looked and smelled brand new. The whole team at Patriot was friendly, supportive, professional and efficient. Thanks Patriot for being a great business partner that allowed us to do what we do best by doing what you do best! Cheers to Chevy King!
Ben is the Best! Patriot Chevy is the best. My Candi Cruze drives so much better. I had no idea the breaks we so bad. WOW, you can feel the difference!!! Thank you Patriot Chevy!!! Thank you Ben!
My overall experience with patriot chevy was amazing!
Matt who sold me my car was very helpful and knowledgeable.
He kept me updated through the whole process.
Everyone in service was great and were very efficient. I would recommend patriot to anyone!
I had my car inspected and they did very well and they did not try to sell me any product or service that I did not need.
I had a great experience at this dealership; everyone I encountered was friendly and personable. The second we got out of my car to start browsing new cars I was immediately greeted by Pat, our sales consultant. He was very down to earth and helped us find what vehicle was best for us. We ended up leasing a 2018 Equinox with matchless monthly payments, when compared to 4 other dealerships we went to. The entire process was easy, explained well, and I felt the most comfortable at this dealership out of the 5 in total we went to shop around at. Kevin and Dan were also really helpful throughout the process. I would recommend this dealership to anyone looking for a new car to lease/finance.
Excellent prices, attentive sales and service teams, and complimentary Starbucks coffee. First class all the way!!!
My wife and I came in looking for a new car and needed to walk out with one that day! We had the privilege of dealing with James B and he was awesome! He asked us exactly what we needed and showed us just that! We drove out with our new car and couldn't be happier! We will definitely be coming back to Patriot Chevrolet in the future!
Everyone that I have dealt with is very knowledgeable and helpful. I sincerely appreciate the professionalism that your team displays.
Have visited dealer couple times for issues with my truck. First time they told me that they drove my truck and couldn t verify anything. Amazing that they drove the truck and couldn t feel anything. OnStar says otherwise!! Truck never left the lot! Went back again and said something about the issue again and was told nothing still couldn t be found. Again truck never left the lot but they said they didn t feel anything. No one offered to road test with me either. Just recently went in to have a service done. I asked about having my tires balanced since they where rotating them. The advisor told me it would cost $40 and that was to have all the tires balanced. I was fine with that and had them do it. When I got home checked and there where new weights on the front of my tires but no new ones on the rear. I know for a fact that the tires that they moved to the rear needed to be balanced also but i guess that is what you get for $40. A half a balance. Also the person working on the truck left a very big spot of grease all over the passenger side fender. Not very happy and will never return!!
Kevin Ryan is the salesman to see for transparency and helpful information.
Ill keep this as short as I can, and to the facts, they speak for themselves.
I purchased a brand new 16 Silverado LTZ Z71, the day I bought the truck I noticed some black dots on the paint, and scratched door molding on the drivers side. I was told they will order the molding and its no problem. They tried that day to clean the black dots off, all they did was clean a few around the driver door, and leave scuff and squirrel marks in the paint, Strike 1. 18 days later, sales finally told me my parts were in, and I scheduled an appointment, took a day off of work, and came in. The parts were never ordered, and I had to reschedule, huge inconvenience, strike 2. 15 days later I finally had the parts replaced on the truck, only to find a huge, deep scratch down the side of my drivers side doors, and nothing done about the dots. It looks 10x worse now than when I dropped it off. Strike 3. Now I have to trust they will fix the deep scratch correctly when they couldn't even change 2 trim pieces correctly. They admitted they do not have a dedicated body shop, which makes me even more skeptical to trust their service. I am between a rock and a hard place, with a deeply scratched, 4 week old truck.
Also, one of the other service consultants told me that the black dots is a common problem recently as they had their parking lot resprayed and over spray got onto the cars. This makes sense as they are EVERYWHERE on my brand new trucks paint. It honestly looks terrible.
BE VERY CAUTIOUS BUYING FROM Patriot, you may be buying a car with black parking lot tar over spray on the paint, and service who will only scratch the hell out of your clear coat in attempts to fix it.
____ Update: 10-11-16____
I'm improving the rating to 2 stars from one star. The reason I am improving the rating is that the dealer did attempt to make everything right, and in most cases did. The truck needed to have both driver side doors completely repainted by an outside shop. To their credit, the paint job and work done there was good, and I am happy with them. I will be leaving their shop 5 stars. The reason I am not giving more than 2 stars is that my truck now has 1800 miles on it, and has already been into a bodyshop and had major work / paint done due to a dealer caused scratch. The dealer did clean most of the black dots and over spray off the truck, but there are still some in areas (not a big deal, and I can finish from here) however they completely skipped the roof. Guess nobody sees this, but I did as soon as I got the truck home. This not the right way to do things, and hopefully this was not intentional. Lastly, and this is probably only an issue for me, but there are now rotary polisher swirls in the clear coat. Ill be hand polishing the entire truck to remove these, not many people know how to use that tool properly, so after everything else, I will let this slide as well and be happy this is over.
Had my.2009 Chevy Silverado in for leaking oil lines and trans lines. They replaced both with out any question. I drove truck to work in NJ and lost oil pressure, called Patriot Chevrolet and they took me in that evening and put me in a brand new 2016 Silverado until it was complete. I would recommend Patriot Chevrolet to anybody wanting a new or used chevy. Brandon and Joe thanks for making my trip to your service department awesome
I wish to thank all of the persons who took such an interest in helping to get my 2015 GMC back up and running again .with out your help and patience it would not be on the road today thank you Carl Costanzo
Best dealership in the area! They worked with me for months the find a specific vehicle and didn't rip me off with some ridiculous price
I would give 0 stars if it were possible. The salespeople and the general sales manager are the worst I have ever encountered. I was treated so poorly I can not believe that they sell any cars ever. Their pricing is terrible too, so do yourself a favor and go elsewhere.
Great service department. Friendly staff, no pressure
Property is maintained really well. Staff were friendly. Never bought a car from here only used them for service. Prices are unreasonable for simple work. Going back to my local garage or another Chevy dealer. Never using them again.
Excellent customer service, friendly employees, clean facility
We had a fantastic experience!! It was our son's first car buying experience. Dan, the Manager really took care of us.
Very friendly and knowledgeable personnel. I know my car is in good hands here.
Had a oil change trying the new express lane. It was fast and the service was top notch. I would suggest more seating though in the lounge.
Good experience
Good service
Great sales experience. They are very nice and welcoming. Quick, easy, lowest price, and they gave me the highest value on my trade. 3rd vehicle we purchased from this dealership.
Went in for service and it was complete on time per my request, Thanks
Stopped by to see if my wife and I could test drive a vehicle . What a horrible waste of time. If not for Madison the jack of all trades at this dealership... I would never return. We were assigned a sales man who was taken away and then reassigned a salesman (Roy) who could care less that we wanted a test drive. Very concerned a sales at this place . My service has been great but .....
My girlfriend and I just got a 2018 Chevy Equinox from Tom over at Patriot Chevy. As someone who used to work in the industry I recognize and appreciate the fantastic service by the entire team at this dealership. Tom, Dalton, Bret and of course Jason were hands on and exercised seamless execution of this deal from start to finish. Not only was it a pleasant experience, the facilities were beautiful and it was fun to view the classic cars decorating the showrooms. Great experience. We will be back again and would highly recommend to friends and family.
A whole lot to say about this place. I went in to look for a new Tahoe and was lucky enough to get Matt Bierer. Matt is the kind of sales representative which we all hope to get when we walk into a dealership. Knew his stuff inside and out, never pushy (very important to me) and worked out the greatest deal we could have hoped for. He continued to go way above and beyond. Patriot is an excellent dealership with great people and Matt certainly provided that standard for excellence. They will have a client for life.
I am very pleased with the entire buying experience at Patriot Chevrolet. I felt I was treat respectfully and fairly by each and every one of the staff I encountered in the sales department. My salesman, Steve F., was very helpful and available throughout the process.
Brandon Zimmerman is a true asset to your dealership. I took my car (Cadillac) that had been serviced at a Cadillac dealership for 9 years to Patriot because my change oil light came on. I also thought the tires should be rotated. It turns out my tires were so bad that Brandon was honest with me and said he would let a family member drive my car out of there. It's important to see customers as if they were family. He transparently emailed pics of additional damage that was uncovered. He was quick to ensure the car was repaired within 24 hours of our conversation knowing I needed my car for a work trip. Use of photos to talk through the issues is something no other dealership has done for me. As soon as I showed my husband the photos he was 100% yes, fix everything now. When I drove out of the parking lot last night, my 9 year old Cadillac felt brand new. It drove like a dream. Today a tire sensor light popped on. I called Brandon and he had a tech fix it in a minute. I don't know the name of who took care of my car for repairs, but I did shake his hand and thanked him. This is best of class service I never received at Cadillac. Patriot has always serviced our Yukon Denali and other GMC trucks through the years, but I fully trust you now with my Cadillac. Thank you so much!!
service was fantastic. great place to take your truck or car.
Eric was FANTASTIC. Just wish I knew they had toys for kids already there!
As the owner of two businesses, I know what customer service is. Patriot Chevrolet has zero. I bought my $48,000 vehicle from them certified preowned with 90 miles on it in April of 2016. It has been in their shop several times with major malfunctions to the drive train. I bought this Duramax truck to pull a trailer to earn my living and I cannot use it to tow my trailers as it is constantly in the shop with major drivetrain issues. It took them 3 times, all well over a week each, to repair an oil leak. The third time it was in their shop for 31 days. When I went to pick it up after 31 days, the check engine light was already on again. I was told that next time I bring my truck in for repairs, again, to bring my payment statement and the dealership would pay a month for me since it was in their shop for 31 days. That sounds great, untill I went back and told that no payment of goodwill will be paid. So they took back their verbal offer. Absolutely disgusting, but it gets better. I called the general manager of the dealership, Richard Egolf, to find out why it wouldn t be paid. He told me no payment of goodwill would be made either but he will look into it. I m pretty sure we all know what that means! Still gets worse yet; the poor mechanic, which is awesome and deserves a raise, calls me to give me updates on my vehicle for some reason. Shouldn t the mechanic be working on my truck, not providing customer phone calls? I feel a manager should be making those calls, but that is my opinion. So he tells me now the heads will have to be removed and sent out to be repaired. This is a $48,000 2015 Duramax with 36,000 miles. I believe he is right that they need to be repaired and I am not second guessing him. Shouldn t the dealer make good on a truck with this many problems that they sold me? Again, just my opinion. This time it looks like my truck will be in their shop for 2 months because after the engine is repaired then the transmission will be repaired. I know what you are thinking, why not take it somewhere else? Well, I tried and the other GM dealership told me that they can t work on my truck because GM told them Patriot may have caused more problems with my truck than were originally there. So I am stuck in this horrible situation paying a $500 per month truck payment for a vehicle I can t even use to earn my living. Dispicable dealership that does NOT stand by their word. If you read this review on other sites also it is because I am copying and pasting it to all review sites to prevent any other future client of theirs from falling into this sad situation. Want to make it right by me Patriot? Have the owner call me and offer to replace my truck.
Always have great service. Everyone is so friendly and explain what needs to be done and why and the costs associated, no surprises. Very well organized and always a follow up in case I have any questions. Special thanks to Ed Sanders and his group!!!
It is a shame there aren't 10 stars to rate this Dealership...... they deserve WAY more than 5! Found a car on Carfax and the vehicle was located at Patriot Chevrolet....what a find, and what a great group of individuals to work with...no pressure, honest answers and the work they put into each deal is above and beyond! The gentlemen I dealt with (Craig, Dan (manager), James) they were all very professional and super to deal with! I traveled about 2 hours to get to this place and did not mind going that far when dealing with this kind of service.... I will definitely refer everyone to Patriot Chevrolet....from start to finish (about a month) they were SUPER AWESOME!!! Cannot thank them enough for the steps they took for me! Already looking forward to my next car purchase (shhhh, don't tell my husband) lol
The people here were absolutely excellent. They were knowledgeable, responsive and understanding. I dealt with Kristen and Tim on my purchase here and could not be happier with the service. When it comes to customer service it is obvious they hold the highest of standards. I can't say enough about the staff and mangagement her at Patriot. They are truly the king's when it comes to buying a new or used vehicle. I highly recommend considering them in you next vehicle purchase! *Cheers*
My experience here was nothing but excellent.
I purchased a new car from Patriot, and traded in my 2015, given the specific options I wanted in my new car, turns out they had the only one in the nation. Therefore I handled all my business with them via telephone and Email, which couldn't have gone any smoother had I been at the dealer in person.
I drove 2700 miles in 40 hours to make it happen, but I am glad I had the great staff there at Patriot to make it as easy as possible.
Was greeted at door with a 'swag bag' and a welcome sign with my name on it. Never felt pressured and the sales rep - Tim - was courteous and friendly at all times. Purchased a vehicle that I'm very happy with!
Ben was Great!
Awesome Dealership!
I thought the service was awesome very friendly staff and I drove from Claymont ,de so its way out of my way but I was done early enough to get back to de before all that back up on 422 ,476,blue route,and 95 and 495. thank you
I knew more about the car I was looking at than the sales person...
service was done in a timely matter. my salesperson( Dustin ), took time to talk to me about my car purchase, and if i had any questions.
This review is long, but worth reading, so please do. To sum it up, the used car department of this dealership is willing to lie to and mislead their own colleagues to make a buck. To get the short story, read the emails in the images. I should first start by saying that the sales rep helping me throughout my experience at Patriot was extremely helpful, beyond the scope of his position and I truly believe he genuinely wanted to help. Had this been a new car, this review may have been positive.
But it wasn't, and I cannot recommend anybody purchase a used vehicle from Patriot Chevrolet - I waited a while to write a review because I wanted to be clear and let my emotions settle. Back in April, I went to look at a used 2013 VW GTI from Patriot. I have been working on cars, and specifically VW / Audis for about 18 years, so I know what to look for in a used car and this one seemed pretty good, so I decided to go forward with the deal.
The CarFax revealed two front-end accidents, not bad enough to total the vehicle and all repair work was completed by VW. That coupled with how the car looked and drove led me to believe it was still a good vehicle, but the price felt high for the risk. This is where the experience began to go downhill. After telling the sales rep (who normally works in new sales) that I felt the price was high given the vehicle's history, the used car manager stepped (read "shoved") in. For 10 minutes I was told how wrong I was. But seeing that I was ready to walk away, the manager agreed to come down a little on the price and was also able to lower the loan interest rate, so we worked out a sale. I was happy enough with the price and the car was what I wanted, so I was happy.
Two weeks later, after driving the car about 150 miles, that changed. I work for an automotive company with access to vehicle lifts. With the GTI on the lift I saw several drips of oil on the ground under the car. Looking up, I saw a large dent in the oil pan and that the drain plug was not sealing, causing a large oil leak. Rust around the dent showed that the dent was pretty old and the leak probably started when the oil was changed at Patriot. I knew I had not done this in my three drives, I've been in other VWs when the oil pan was hit and it's a pretty noticeable experience. I tried to look for this before buying but couldn't get a good look. I took photos of the damage and emailed them to sales rep, asking if the repair would be covered under my warranty. I live an hour from the dealership and don't have much time off from work, so I wanted to know before I drove up.
The rest of the story is covered in the emails pictured. Essentially, I and the sales rep were told that the damage would be covered, at no cost, under warranty by the used car manager. So, my wife and I drove two hours up and back from the dealership to drop the car off for service. The next day I received a call from the service manager stating that the used car manager and tech said the vehicle was not damaged when it left the dealership and it would not be covered under warranty. In almost 20 years of working on cars, I've never seen oil-covered metal rust in two weeks, but... Our Monday night was spent driving another two hours up and back to pick up the car.
I wasn't upset that I would be paying for the repair and doing the work myself. The repair was an hour spent with friends and about $100 in parts. What does bother me is the lengths that this dealership's used car department will go to make money. I was lied to, and so was the sales rep. I'm certain that the used car manager told the sales rep it would be covered thinking I would get the car up there and simply pay for the work to save myself time; so he lied. Instead, he ended up wasting 5 hours of my life, hours of the service team's and sales rep's time, and the dealership's money. Not to mention losing potential customers.
After reading reviews on CarGurus, that seems to be this dealership's M.O. It doesn't really get scummier than that.
I highly recommend this place. Read on for more details. We were in the process of looking for a new car for months. Searching online high and low. We thankfully came across a used model at Patriot and made the trip up to see them, and we were so glad we did. Everyone there was beyond cool. Awesome showroom and selection. Can not thank Pat Luciano in sales enough for spending the time to find out who we were personally and where we needed to be financially and put us in car that we would love. He did nothing but try to get us the best car we could leave the lot with. Not only did he do that, he got us something even better than we were expecting. And also thank you to Dan Carr in finance for making everything clear, easy and concise for us to understand all we needed to know about buying the car. Both were super chill and easy to get along with in the time we were there. I would and will go back for my next vehicle.
Horrible experience. Was told to set up an appointment to see a specific vehicle so that they could better serve me . When I got there a sales guy spent 20 minutes walking around with the keys trying to find the car. He then told me that they must ve sold it. I told him to be sure before I left because I had driven an hour and a half to look at this car. He then came out and told me that it was on a test drive. This was terrible sales service as I made sure to come to my appointment on time and they clearly were out to make a sale and did not care about the customer. I would not recommend this place.
Our recent experience with the service department at Patriot Chevrolet was excellent. Our appointment was conveniently scheduled. We were able to drop our car off after hours and service was performed the following day. Our car was ready to pick up on our way home from work that evening. Reminders were received from the service department via text message which we also thought was convenient Honestly we are enjoying our car buying and servicing experience with Patriot.
They will not work with pricing and they tried to sell me a car that they left the windows down in the rain and it had 2inches of water in the passenger side floor.
This dealership is the go to for us! Dalton has always taken great care of us! Dustin is on top of all our needs and knows we like to come in get the vehicle and finish within 45 min. Amazing selection and wouldn't go anywhere else...unless those two leave
I had an appointment & they promptly took me when I arrived, the problem was the wait time! I was having an oil change & tire rotation done & I ended up waiting close to 3 hours, way too long for the services I had done!
I am on my second Equinox lease through Patriot. I love this vehicle and can only give praise for its reliability and style. Always have an excellent experience in both Sales and Service. The staff is friendly, knowledgeable and prompt. I just pull up and the car was whisked away for oil changes or maintenance. The service department keeps me posted on what was going on and the timeline. Complementary Starbucks coffee as well. Nice perk!
Great customer service. Second car I've gotten from patriot. Highly recommend seeing Matt Behr he will take great care of you and your needs
Patriot has always given excellent and professional service!! We would recommend them to any of our friends!!
Great experience, starting from Eric the Associate to the techs that worked on my vehicle. Had a state inspection Done. And found that I needed some front side lights. Never realized that the bulbs burnt out. Thanks! Everything else was fine.
Older guy who still misses my small town Chevy dealer. That said, the folks at Patriot have a well oiled operation that's friendly and professional in all respects. Have to travel further than before, but it's well worth the trip.
Worked with Pat, this place was amazing. The owner even jumped in to get us the best deal
I got a great car from these guys. They have a great selection and an excellent sales team. They're straight ford and easy to deal with.
Everyone was pleasant welcoming and helpful. Tim met us outside and made us comfortable and took us to meet Dalton to whom we had been referred. Dalton greeted us and suggested that Tim show us to the Equinox. Tim was very knowledgeable and showed us numerous options and worked with us to find what we wanted. After we settled on the product Dalton and Adam helped us to conclude the process.
When all of the dealerships in my area blew me off and acted like they were being bothered patriot Chevrolet took me in and understood my concerns. I feel like I have a new car. Thank you all your help.
PpATRIOT cHEVROLET TREATS ME BETTER THAN FAMILY. FROM SALES TO SERVICE EVERYONE TREATS ME WITH THE HIGHEST RESPECT!!! STEVE, MY SALESMAN, BRANDON, MY SERVICE WRITER, EVEN THE GUY IN FINANCE WERE GREAT!! MANAGEMENT AND OWNERS ARE VERY PERSONABLE. AND IF IT WASN'T FOR KTOTH, I WOULD NOT KNOW HOW TO DO THIS.. I CAN NOT WAIT TO LEASE ANOTHER ONE !
Referred here by a family member and now have 2 vehicles from Patriot that I also maintain here. I actually pass 2 other Chevy Dealerships on my way here but I promise you, it is worth the trip!
This is my 2nd lease and I couldn't be happier. Thanks to my salesman Roy and everyone at Patriot Chevrolet.
My visit was nice because of the amenities (coffee bar and snacks) as well as how clean the waiting area had be kept.
The sales team at Patriot Chevrolet was key to completing my purchase!
I had already completed the research portion ofor my new vehicle purchase. I stopped by to inquire about 2 trucks they had in their inventory!
The team took time to shuffle the vehicles to a dry area during a heavy rain storm! They allowed me some time to compare trucks on my own and answered all of my questions with professional knowlege.
They were eager and professional throughout the process.
They sealed the deal with a price point that was the best I experienced from several dealers.
Inventory, Staff, Price... STILL EXISTS!
Check these guys out! You will be happy you did!
Had an amazing experience getting my new to me car. The people are nice, the deals are awesome, and everything was done very quickly and efficiently.
We bought our truck through Royersford Patriot Chevrolet. Megan Kriebel was so nice, patient, knowledgeable, and helpful. We weren't easy customers because we couldn't make up our minds on what we wanted. We made numerous trips in to look at and get pricing on various models of used and then new vehicles. Megan worked hard to fit us into the right vehicle within our budget and she continued to help us after the sale was final ... to understand and set up the features..
Always have a good experience been going here since they opened
Great place to do buisness. Sales and Service are the best anywhere.
chevyking.com
