Sandbill Realty Group Inc Review

Watch out for Rossman Realty when you move out. They are very deceiving. They give you a checklist for move out detailing what needs to be done. We followed it to the "T" and had carpets cleaned and deodorized, floors mopped etc. We even cleaned cabinets crevices between appliances and cleaned the appliances themselves to the tune of perfection. You'd be better off not cleaning at all since they tell you it was not cleaned to 'their liking.'

We were charged nearly $500 for bogus reasons. They went and cleaned the carpets again, had the house cleaned again and had generic receipts trying to justify the charges. I rented a commercial space from them as well and they tried to take my deposits there too. Look them up on the web for reviews under Rossman Realty, Rossman Property Management and you'll see this is a pattern of unprofessionalism. If you don't HAVE to rent from them, DON'T DO IT. They are wonderful while you are with them but good luck getting your deposits back.

I should have heeded the warnings when I researched them prior to move in. I rented for nearly 4 years from them and this was how they treated me and many others. Do yourself a favor and look elsewhere. If I could rate 0 I would.

Great Realtor Company!!! Rossman Realty has definitely made my kids and I home such a wonderful experience! The staff is very knowledgeable, helpful, and always will and ready to help in any way they can! The best experience I ve had in years! Lisa, Crystal, Marca and CJ are all awesome staff and very pleasant to talk with. So if your looking for a humbling, helpful staff they are your go to! And I highly recommend them.

Excellent customer service , when i request a maintenance service they always respond at short time. Friendly environment . Management Department always welcome to help me with my questions.

I won't be surprised when this place gets shut down for poor management and scamming. Is it illegal to accept an application fee of $100+ and not even bother calling back?

How can a reality company stay in business when they can't provide info on the property's they have. How much is the rent? Not sure have to call the owner for that info! These are things your supposed to know! What a joke! Dont waste your time with these jokers!!

Wasted money and time thinking I could trust this company. Don t do what I did. Stay away from these scums! Out to scam for applications!

Company is all about the money and less about actually maintaining the property. They 110% represent slumlords. I would be very careful with the property manager you deal with and the owner. They charge for everything, even for coming out to fix something, they ll charge you. Most of the owners they work with are extremely cheap and just want their rent check, but won t take care of any issues. Rossman s own vendors have indicated they felt bad for the renters, because the owners were slumlords and the property management company took forever to approve something being fixed also they were very sketchy always arriving in unmarked trucks and vans! HIGHLY UNSAFE!!!
WE LEGIT HAD MOLD IN OUR PLACE , SEPTIC ISSUES, A/C ISSUES, YOU NAME IT WE HAD IT. Nothing was ever done for any of that. Crazy that they want 1300 dollars for a house thats smaller than 1000 sqft. Pathetic. Wouldn't do business with these scam artist EVER again!

This company clearly doesn t want good money from people that work hard instead of smoking pot all day as their previous tenants have. One of their places should be reported for a health hazard. Disgusting as they people that work for this company. They are scam artists and scum lords.

We just moved in. Dryer does not dry (even after cleaning out the plugged up vent hose). Garbage disposal does not work. Both toilets have issues. Refrigerator does not get cold. The AC was not working the day we moved in. It was fixed quickly to their credit. Turn table in Microwave does not turn. There is also a security issue. I suspect the last tenant was not paying rent and did not let them know of all the problems. I will update this review once everything is fixed.

Love this company! Been renting from them for the last 2 years and I have never had any problems. They all have been very nice and helpful. I would recommend Rossman Realty over and over again! Thanks

If i could id give this company a 0!!!! You pay the application fee of $60 per person, but NO ONE EVER calls you to follow up on the application nor will they be in any kind of a hurry to get you into a house. I had to pretty much pay them to do absolutely nothing. There is never a agent in office that you can walk in & talk to, everything has to be done via email or text & thats if they reply back to you. They will be more than happy to take you application fee & never speak to you again. Will never go through them again nor recommend them to anyone!!

I have been using Caroline Dunn from Rossman Realty since 2009. She takes such good care of my rental property. She is attentive, courteous and professional in every way. I highly recommend using them for all your real estate needs.

I was stolen from, completely unprofessional. There was no background work and money was not returned. Did not work at all with me. This house is my investment that was return destroyed. It cost over $5000 in repairs and they return the security deposit. I would never recommend these crooks. And I had to fight just to get my keys back. They all stick together, I won t leave having being screwed over like this. It s been 3 months and I could even get a call back from a horrible Spanish woman, Last name starts with M . I have a lawyer preparing to sue them.
Hello from Coral Lakes

Excellent service, professional management. Property management is a tough business with a lot of "moving parts". It's probably impossible to make everyone happy all the time, but our experience as a landlord is superb. These guys are professionals, work hard to represent us, and try to find a proper balance between being tough and fair when it comes to finding and qualifying good tenants. At the end of the day, their job is to put the best possible tenant in a safe, clean and properly-priced home. And to protect both landlords and tenants. In our opinion having dealt with many property management firms, these guys are top tier!

We've been with Rossman Realty for almost 6 years and always been treated like family. Nancy at front desk and Brian the service manager are the reason why I stay with them, GREAT service!!

these people are all about the money...they will evicted you without due process..the staff are very unprofessional ...they act like they are the owners..they with talk to you any kind of way..especially those in maintenance.. omg they act like they are doing you a favor...this will be a big head ache for anyone who rents from them...sorry but so true..

I have used Rossman and in particular Caroline Dunn for the last two years. The service has always been courteous, prompt and professional. I have enjoyed not only renting from them (house off Savona), but renting through them (condo off Country Club). I recommend Rossman to everyone who will listen and continue to use their services.
Thanks Rossman for a great time in Cape Coral!!!!
Shirley Hoskins both a renter and a home owner who uses Rossman.

very helpful co. i recomend too everyone. they are there when you need them

Neglect and incompetence is all you're going to get from this company. $$$ in on their minds. They will charge you $50 to fill out an application and then find any reason to deny it. Scam artists used a parking ticket on my credit report as an excuse to keep my hard earned money. If you don't have perfect credit or you're not section 8 they don't want you. Steer clear.

My mother and I have been associated with Rossman Realty for the past few years and have found them to be super helpful, both with locating property to rent, and renting our properties. Caroline Dunn is a wealth of knowledge about the area, and has great connections.

Have been working with Rossman Realty for a few years now, they are GREAT!
I was working with Malt but i had to fire them, constant phone calls for this and that, always asking for money for everything under the sun, i even had to pay to get rid of them, watch out for their contracts! They became real old, real fast. I lost money working with Malt, now with Rossman I am ahead of the game and guess what, no nonsense phone calls.
Thank you Rossman Realty!

Purchased by first condo and now just closed on my first home with Caroline Dunn. Great Realtor, she made everything so easy. Rossman Property Management is now renting out my condo and I could not be any happier with both the Real Estate Company and Management company at Rossman.

Horrible customer service. I called to ask about any rental open Coral Lee and I get an unprofessional secretary or whoever answered the phone whining thats its almost 1p.m. can I just send you a listing of our property then randomly gets put on hold then plays dumb about the properties say what was it again on hold again where again?omg this guy like im some kind of inconvenience. seriously shouldnt be in realty or in the work world in general if you're to focused on getting out then making money.

I would strongly recommend Caroline Dunn and her company to anyone looking to lease or buy property. Caroline has gone above and beyond the call of duty on many occasions. She is bright, cheery and doesn't mind rolling her sleeves up and helping out. Again, please take advantage of Caroline's amazing customer service skills. You can't find a better realtor. She is one of a kind!!

Paid for an application to not even get a call back? Scum.

I can't say enough about all the outstanding people who work at Rossman Group , If you have a rentle property you want these people to manage your property there the best there is.

*EDIT* What a load of crap! The good reviews are written by Rossman employees lying through their teeth!!

We moved into a duplex back in October. We immediately began having trouble with the sewer and drain field because the woman who was renting the other side of the property had so many adults living there. The system couldn't handle it. But because the drain field was on our side, we had to deal with everything. Because of anxiety, I slept in the livingroom with my husband. In April we moved back into the bedroom. In June I began having allergic reactions to something. We searched high and low in the bedroom and couldn't find anything, even cutting the bottom of our box spring to look inside. Then we saw a bed bug on the floor. OMG. So we completely treated the room but then we noticed the creatures coming from the wall that connected to the neighbor's house. Their bedroom was on the other side of the wall. So we contacted Rossman to inform them of the issue and they said it was our responsibility to pay for pest control. However this would not do any good since the neighbor's house would need to be treated as well. Rossman refused. Then the neighbors moved and Rossman wanted to rent it out quickly (beginning of July) and said they would just send out a pest control company. Fine, it was about time! The pest control guy came and when I spoke to him he told me he had treated the other side of the duplex already and had found a ton of the bed bugs over there. He did not find any evidence on our side. A few days later I slept in there and was bitten again. So now I am still sleeping on an air mattress in the livingroom. We have a $5000 extra thick king sized memory foam bed, so this is rather annoying. So, today I got a bill from Rossman for $195, which they say is our half of the pest control bill. I called and spoke to Cynthia who was extremely rude and would not stop interrupting me. I told her what the pest control man told me and she said that he said there was nothing on the other side and a ton on *our* side. Which is complete garbage. She then hung up on me.

This company is efficient, thorough and professional

This company is all about the money and less about actually maintaining the property. They 110% represent slumlords. I would be very careful with the property manager you deal with and the owner. They charge for everything, even for coming out to fix something, they ll charge you. Most of the owners they work with are extremely cheap and just want their rent check, but won t take care of any issues. Rossman s own vendors have indicated they felt bad for the renters, because the owners were slumlords and the property management company took forever to approve something being fixed.
If you take a look at the reviews, you can see all the positive reviews are from owners aka the slumlords .and the negative reviews are from renters.
If you are forced to work with them, be very careful with this company. If you can, go somewhere else to rent.

This company has no compassion! You pay to lease a property and it's appliances but if it has any issues due to Rossman not maintaining the property you have to pay another fee for them to have the issues fixed?! Why am I paying if I will have to help pay for theses appliances to work like A/C and Well Water!!!
This is the 2nd house my family will being forced to move out of! 1st property the owner went into foreclosure and never told us till we had to move out . Now my family is forced to move again due to the owner selling and are forced to parade strangers like the new owners and their appraisers through the house before we move ! Never again will I lease with Rossman Realty in Cape Coral.
P.S their mantainence guy is rude and treats people like idiots. Then sends a crew to half a$$ any work.

BE VERY CAREFUL when dealing with these thieves! I had 3 properties rented by them,and decided after several years to go to another management company,due to poor recent service! They kept 200 dollars PER PROPERTY as a cancellation fee,which they say was in the contract of which they sent a tiny snapshot of tiny print! To me,they collected management fees for several years; why did they keep THIS money? Pure THIEVERY!!!! By the way,my name is Michael Wilson!

CAUTION: ROSSMAN REALTY IS FULL OF SCAM ARTISTS!
I am beyond disappointed with Rossman Realty and their property manager Lisa King. I lived in one of their units in Downtown Cape Coral for 4 years. In this span of time I spent almost $3000 of my own money to do renovations on the unit since it was in rough shape when I moved in. I dealt with them moving in countless drug addicts in my building, and even helped them get them evicted. I did a lot for the property, including buying and replacing windows on multiple occasions for the other units because the drug addict tenants would smash them regularly. I never paid my rent late, on several occasions I paid a month in advance. Over all I was a great tenant.

I was offered an opportunity out of state 3 months before my lease expired, I gave Lisa and the property owner Justin 2 months notice to the move and was told that if I left the property clean they would not hold my deposit from me for breaking the lease. I own a cleaning company so I ensured the cleaning was done professionally and spent hundreds of dollars before I left to add a couple of nice touches to the unit. I also agreed to leave a cabinet worth $3500 to ensure that I would get my deposit back. I moved and spoke with Lisa a week after I left and was told that the unit looked great and that I shouldnt have any issues. Then I receive a notice that they intend to keep my deposit and they want an additional $300 from me. I asked why and was told it was for trash removal from the curb (they failed to wait the 14 days Waste Management requested to come and pick it up) and for a replacement back door (the window broke during the hurricane on the back door and I reported it more than 5 times over the span of 7 months and it was never fixed) They sent me pictures of the "replacement" back door and it is clear as day from the pictures that the door was not replaced, it was painted, and they want $464 dollars for it!!!??? They are SCAM ARTIST SCUM LORDS! I plan to take them to small claims court for my money. I advise everyone to STAY AWAY FROM ROSSMAN REALTY UNLESS YOU WANT TO BE ROBBED!

Terrible realty company don t know how they re still in business.

First class service to the owners and tenants they deal with. I highly recommend these property management professionals.

We were moving from upstate NY to Cape Coral and decided to rent until we became familiar with the city. We found a house being offered by Rossman and started emailing back and forth (wanting pics, filling out applications, etc.). We should have known that the "property manager" was LAZY when he kept making excuses to take requested pics. From then on out it was a struggle to get him to do anything! We had 2 major issues (water pipe broke in a wall and soaked carpet & pool liner had a hole and was emptying out fast) that I had to manage and keep the "property manager" up to date with the progress. Each fix took over 3 weeks and I was out of pocket money that he claimed he would reimburse. The final straw was when he mailed us a renewal lease with rent increase and only gave us 2 days to respond. We chose to look for a house!
Our concern was our $1,800 security deposit as we turned in our out of pocket expenses for the fix and it was as if he "ghosted" us. We figured he was mad that we chose to move and we were nervous we would have a court process to get our security back. Our friend told us to call his manager Crissy. She was WONDERFUL!!! She listened to our concerns without judgement, she asked us to email her our out of pocket expenses for the fix, and informed us that we should have called her sooner as she could have helped. We apologized as this was our first time renting from a property company, no less in a state we have never lived in. We received both our out of pocket expenses AND our full security deposit back...Crissy is the ONLY reason the Rossman is getting so many stars!! Thank you Crissy!!!

I have used Rossman Realty to rent my house for the past 10 years, They have done a fabulous Job. I needed to sell my house, and listed with Rossman. They did a great job , because it turned into a short sale. They were very professional, and did a great job. I would refer them anytime.

I have never written a letter of recommendation before but I would like to write one for you. We have been trying to find a property to use a rental and later for ourselves. We went through Real Estate Offices and finally Rossman Realty was our last. You were the only one that was totally up front with us even if it hurt you making a sale. You stuck by us even when we were ready to give up, in fact we did give up and you gave us a little room and then you got with us again. What can I say that will make you understand how much you were and are appreciated. If not for you my "now" very special friend we would still be looking. We are now the owners of the most beautiful home at the price we could afford and the location we wanted. Thanks also to Rossman Realty Property Management for finding a good tenant for our home so quickly, it has now been almost a year and we are very happy! Both Rossman Realty Group and Rossman Property Management are very knowledgeable and we are so glad to have found you!

DO NOT RENT FROM THIS PROPERTY MANAGEMENT GROUP!

I wish I could give this place a zero. But, for Google purposes, a 1 will have to do.

Rossman Realty is the WORST property management company in the world. They only care about making money and representing slumlords. Do not, I'm warning you, do not rent from these people. First, the majority of the owners they represent are slumlords. They don't pay for pest control, they charge a $15 service fee for repairs that are caused by outdated appliances. There properties are crap and they put on a farce. Sure, the condo or house 'looks' well maintained when you first see it, but it's not. As soon as you move in, things start breaking, the bugs start coming and so many more problems you have to deal with. It's the biggest scam. I'm not renewing, and I'm already speaking with lawyers and the equal housing authority on their practices. I know they're going to try take money from my deposit for nothing, because they're a nasty business. Hence, why I'm taking with lawyers.

I haven't given these people any trouble. I'm a good tenant, paid rent on time, was never late with a payment...and what do they do? Treat me like crap, refuse to fix issues caused by age and previous tenants, raise rent and so on.

I mean seriously, a 2.6 on Google Reviews? This place is crap. Better watch out, Rossman, the law is going to get you and your dirty slumlords. In closing, I don't care how cheap they charge for rent, or whatever their realtors tell you. It's a lie. It's not worth it. Don't sign with them. Save yourself stress and money. Because in the long run, these people only want to milk you for every penny you have, and in turn, make you live in a crap hole.

i live across the streetfrom a property they manage ...the tenants are gone and so is the respect for our neighborhood !! we have to call code enforcement to clean up the property !! would not recommend them for anything !!

Eating crow is never easy but I gave them poor marks initially when in fact the tenant was bad and now give them a 5 as they have earned it. I have nothing but good things to say about them after working with them for many years. A special thanks to Brian, Lisa, and the rest of the crew

Horrible people to deal with at the Lehigh Acres office. Very rude as I was renting a place from them in a bad neighborhood and then they want to raise the rent on me over 200 more a month after I was robbed two time the first month I lived there. They don't care about anyone except scamming people for their money. Nothing but a bunch of CROOKS!!!!!!

Worst customer service. After paying them the application fee they never once returned any of my multiple phone calls. Bev, is the worst. Save your money and your time go else where.

I would give it a worst rating if I could this company is all about money. I paid 100 dollars for an application which is non refundable. The home was approved but, they use the house has an action who brings the money first gets the house, So 100 dollars down the drain. I can apply for another house within 30 days after 30 days another 100 dollars for an application.
I was looking in to a house and they told me that it wasn't ready, and that they didn't have the keys. They told me to check by October 1 and that as soon it was ready they would let me know. I just called and to my knowledge it already been approved after I called 1 month before the home was on the market.
I really don't recommend using them. The only good reviews they have received are employees if you didn't notice.

Awfull agency, the reviews speak for themselves. Do yourself a favor and look elsewhere

Horrible company to rent from. They don't look out for their tenants and break lease, plus barely or takes months to repair stiff.

Dishonest property management. Charge but dont care.

Found a rental which was perfect for my family on the web before they even had an idea that it was ready. First to submit application and was told that the owner picked someone else. $120 wasted on app fees and to top it off, rental was back on market a week later! Don t f with this mess!!! Never again will I choose Rossman!!! Extreme poor quality!! Sharp homes and Real Deal Realty is who I will ever do business with again!

I rented the property from them 2222 SW. 21st Terrace it was advertised include pool care and lawn care which included solar heat. On my walk-through list my front door lock was broken my children's closet doors were broken there were marks on the walls in the closets, the bathroom sinks needed to be caulked as well as the kitchen which were never done the master bath shower leaked which I was charged $15 on several occasions to be fixed. Property was on well water for a while and water pump went out I was without water for over four days so I had to pay to have water to flush the toilet's and to drink but we couldn't shower or do laundry same thing with the dryer when it broke took him over a week to come in just to clean the vent which I was charge for the property manager has a very nasty attitudeand they let the owners come and go as they choose the owner of this property came to the residence whenever you felt like walking in the bedroom of my daughters room when I was not home. The pool leaked and and was told it was going to be fixed before I renewed my lease the second time I renewed my lease only for the pool never to be fixed to cost me an exorbitant amount of money and water and frustration.they also came into my home when I was not home and out of state for the summer being aware of the fact that I was gone and they still enter of the home knowing that I was gone and I was not home then they posted notices on my door for me to respond to when I was not even home this is the worst property company management company and I would never recommend them to anyone if you're a renter run.also when I try to rent a new place even though I paid my rent on time and never had any other issues other than that was broken and not fixed when I went to find another home the property management of the new home called the property management Company made it seem as if I had issues and gave me a bad review so that no one would rent to me but luckily for me the property manager of my new company knew them and of their reputation. Also when I posted a Google review about the bad pool company they threatened me that I was on a fine line with my lease and then I needed to take my review down until my lease was ending and then I could put my review back up

I have been working with Maribel for about 10 years and have never had a issue, she is on top of everything and gets things done fast! Rossman realty is a Top notch company! I would recommend them to everyone.

We could not be Happier with the Service we received from Rossman and their staff. They responded to our every request and made our 4 month stay e3xtremely enjoyable.
In the past we have encountered many disturbing issue around our Vacation Rentals NO SO with the staff at Rossman!
A PLUS All the way , Crissy, Cheri, Tori Robert and Kenny are ACES!

I LOVE THIS COMPANY! I have been a client of theirs for about a year. I have about 20 of my units under their management. In short, they are professionals and have a wealth of property management knowledge. Sure, they have contracts and fees and can withhold your money to pay their vendors. But this is how property management works. I can tell you many horror stories from my last management company. Best of all, I can now sleep soundly at night knowing that I have a professional that is working for me and taking care of all of the details.

For me a part of a family.
The Team take realy good care and is always ready
To Help as soon you have a Problem.
It is such a friendly Team I.am very thankful to
Have you all

I have worked with Maribel over the last 10 months or so. My last tenant moved out and left me over $10,000 of property damage. No fault of Maribel's. I was not working with her when the property was trashed. I began the renovation with Maribel and she was great! She lined up contractors for me to do the rehab work to my property. All and all she, Maribel made the rotten situation workable. Did I mention I am an out of state owner, so I really needed someone, I could trust. to line up and complete the required work. Thanks Maribel

As a renter, in my opinion Rossman Realty is one of the best property management company out there. Friendly, courteous and professional staff were always on top of anything that was needed. Maintenance and repair orders were quick and done properly.

My hat off to Maribel Munoz at Rossman Property for being proactive, thinking outside the box and always handling any type of situation in a very professional manner!

Fantastic company to deal with. We rented from them for 6 years in two separate properties. Brian in service was awesome. We always paid our bills on time and took care of the property and they treated us like VIPs in return. Job transferred me out of state, but to anyone looking to rent in SWFL...I highly recommend them.

We have been renting a property from Rossman Realty Property Management for about 10 months, and they have been awesome. Any issues that we have reported have been taken care of at an impressively fast rate. We were never given any hassle about having repairs done, unlike other management companies I have rented through in the past. The customer service at their office is wonderful, and I feel truly welcomed whenever I have to go in or even call. They have never been overly pushy or demanding of us, and have really made the usually frustrating process of renting a breeze. I would definitely recommend this company to a friend, and have on more than one occasion.

Avoid doing business with this company. Save yourself a lot of headaches. You will never have all your money deposited. Every month they will find a way to hold money back.
There is a reason they are 3 star rating.

Yea, I would definitely agree that their chief maintenance guy is a real jerk.

I called on Saturday 6/10/17 and left a message for Brain that my dryer was not working, he returned my call on Monday morning. He had some one that day come out to do the repair, I still could not use the dryer because the vent was stopped up, he called and some one was at my house by 1:00pm on Tuesday to clean out the vent going into the ceiling. I have to say I did not expect for everything to be taken care off so fast. So within 28 hours of talking with Brain on the phone, my dryer is back up and working. Thank You So Much Brain.

So happy I found my home. The representative at the Lehigh office was so helpful. By the way the address at the Forum is wrong I drove there by accident and found another real estate office.

They impose a $10.00 service fee for call to inform they of issues with the property. Impose false late fees and charge late fees as well as bogus charges to placing eviction notices on doors. They do this to jack up the money you owe them and they can keep your deposit. They are the worst rental agency in SW Florida. It is unfortunate that they are not held accountable for their actions. I for one intend to report them to equal housing authority and the licensure board for these practices. Do not rent or buy from this agency.

Extremely unprofessional and do not follow through on what they State they will do as far as repairs. Staff has not called back and it takes months for them to complete a task

Avoid at all costs! Extremely rude and unprofessional company.