San Tan Honda Review

The entire sales and financing experience was effortless to the point I almost don't remember it. Fast and friendly service.

trying to get this posted is the hard part. Senior's what do you expect. The building was spacious, enjoyed that. The service technician was great. Nothing more really to say.

We just bought a used car from AutoNation Honda Chandler. We could not have been treated any better. Nothing was too much trouble, Brett Marrs made every effort to make sure we got the right car for our needs and budget. A welcoming atmosphere with friendly helpful staff, highly recommended. Thanks for making car buying a pleasurable experience.

Very poor customer service. I had my sons car repaired on a Saturday. The service advisor did not called me when my car was ready. I called him twice and got no answer. Rushed to the dealer and just made it in time before closing. The advisor was long gone but fortunately, another advisor helped me.

Great experience here, 2nd time having car services here...clean roomy waiting area, free coffee, water, cookies , donuts, tv..service took a little longer than expected so the service rep took $20 off my $80 bill and washed the car for no charge...Definitely would recommend!

I had my 09 Honda Accord services on Friday July 31,20202 in Chandler AZ. Robert Porter was my service advisor and I couldn t be more pleased with him. He was engaging and honest about the car and what needed addressed. I have been getting my car serviced at Autonation Chandler for almost 6 years and I think Robert Porter is the best yet!!!

Joseph Vasti was a pleasure to work with. He got me exactly what asked for and was quick and efficient. Highly recommend, very pleased.

Fast, friendly, efficient and very polite service department people.
Tobi H service advisor didn't hesitate to help me out with all my needs and concerns, very knowledgeable.
They have been taking care of my Honda SUV
Since 2017.
Thank you for keeping helping people during hard this time for all.
Stay safe.

Love this place, only place I trust my vehicle with in the area.

I have a Hyundai Sonata and had an oil change and tire rotation done at Autonation Honda Chandler. Yes, a Honda service Dept. that works on every make and model. Wonderful customer service from Austin and done pretty fast. Thanks Honda Chandler.

Number One is how clean the whole dealership is kept!!! Bruce Kral is the most amazing salesman and why would someone else go anywhere else. I trust him completely in helping me make decisions on what to purchase. I love him and this dealership. Everyone is so welcoming and friendly.

Well staffed and great customer services. Very happy!

Keith Wong was great getting me in and out quickly when I took my Accord in for a recall service. He notified me of upcoming maintenance required for the car without pressuring me to do it at the dealer. Overall great experience!

My Service Advisor did review my vehicle's Multi-Point Inspection with me, but I do not think your mechanic actually did Multi-Point Inspection. He/she just simply marked Green/Yellow/Red based on guess. For example, the engine air filter condition and the cabin air filter condition could not be green as I know.

Had a great experience getting my oil changed. Tony was very helpful and the process was quick and easy. Thanks!

Went here in December. No sales representatives came to greet me, I showed up mid day, there were hardly any other people here looking at cars on a Wednesday.

Upon arriving and finding a sales rep, she was NOT friendly at all, she seemed very rude and the way I was greeted with was "What do you need" in a very rude tone.

I explained to her I was looking for a V6 2015/2016 vehicle new or used with leather and a sunroof/moonroof, preferably a sedan, and staying under $500/month.

After stating my price the first thing she says to me is "there's nothing here that would fit your requirements"

I do not recommend any Autonation dealership to anyone as I have had issues with 3 of their Arizona locations

I recently bought a new car from AutoNation Honda in Gilbert Az. I had a very nice experience working with Brett Marrs my salesperson. He was helpful in helping me find the car of my dreams. He was there to show vehicles and answer questions and gave helpful l information without being pushy. He did everything upfront letting me know what options I had to get the car I wanted at a price I could pay. I would highly recommend Brett Marrs of AutoNation if you are looking to buy a car

excellent prompt service! Car wouldn't start and was able to get an immediate appointment to get it repaired.

Just traded in my leased vehicle for a new lease vehicle. I worked with Peter Drakes. He was very professional and easy to work with. He explained everything to me and made my experience a great one. Thank you AutoNation and thank you Peter. I am a happy customer!

Keith Campbell is my guy and he'll take care of you. You won't find a lower price than AutoNation. No negotiations and no pressure to sign. Don't even waste your time at other dealers just go to AutoNation.

Bought my auto through the internet sales department and it was a great experience. I worked with Jim Sears and it was a really good car buying experience. I highly recommend Jim.

We have just purchased a new Honda Pilot 2WD, and we are very, very happy with the whole process of purchasing our next vehicle. We started working online with Gregg Gabbin, and ended doing all the transactions with Brett Marrs . He was a great help through the whole process. as our Internet Sales Consultant who we worked with online. He called us today to see how we liked our new Honda Pilot 2WD, and the whole process of purchasing a new vehicle was a Great experience....
My son Gary did all the footwork, emails, etc. My husband and I just had to go sign papers with David Workman, who was our Customer Financial Services Manager. Thank you AUTO NATION HONDA CHANDLER....
We will definitely share our great experience with making this purchase from AUTO NATION HONDA CHANDLER with anyone:) THANK YOU BRETT..... We recommend anyone asking for BRETT MARRS, and he will give you an awesome experience with your next vehicle purchase. :)

Keith Wong is always professional and courteous. He makes my visits pleasant every time, I appreciate him being available when I need service. As long as I keep servicing my Honda at AutoNation Honda Chandler I will keep having him as my main advisor.

It is clear this dealership has outsourced their appointment scheduling. I had a question about a warranty and at first I requested a live chat which is posted all over their website as an option. NO ONE EVER ANSWERED MY CHAT REQUEST. Then I decided to call instead and the person that answered told me he didn't know how to answer my question and that all he could do is leave a message for a service manager to call me. He also said he had no idea how busy they were or when they could possibly call because he sits at a different facility.
When you can't even get the information you need in order to make an appointment, my advice is to stay clear of actually having your car serviced there!
Still have not received a call back and I have made an appointment with a competitor who could answer my questions and book my appointment immediately. MAJOR FAIL AutoNation Honda.

I take our vehicle here to be serviced. Up front and fair pricing, easy drop off process and concern for safety makes AutoNation Honda a good option. My service consultant made sure the car got what was necessary and discussed any other services that were upcoming. I plan on making AutoNation my go to service provider.

Fast attentive concierge type service for sales, auto service work, recall work, etc. Best dealer and service dept I've ever worked with.

I bought a new 2015 Accord Touring car within the last few days. After many years dealing with dealers and hating every minute of it. My wife and I had looked at several auto dealers at other vehicles, not Honda. We were in this dealer for no more than 2 hours test driving several cars and suv's, upon deciding on the Accord, our sale consultant Efren Payan had us wrapped up with agreement in probally a few minutes. BEST Experience I have ever had with a dealership. It was about the customer not the sales. Got even better with our pickup of the vehicle with add on's and dealer Honda financing. BEST DEALER, BEST SALESMAN, BEST SALES MANAGER, BEST FINANCE.......COULD NOT BE HAPPIER WITH THIS TRANSACTION.

Mike Craig was awesome. Super nice guy. Very customer friendly oriented. Definitely would go to him again on my next service.

Yasha was very nice and knowledgeable. He gets a 5. The car was vacuumed well but the car wash was windows only and that was not done well. 2 on that part of the service. I'm just hoping the oil change and tire rotation really happened.

Robert Porter, my service technician, was one of the best I have had. Very pleasant and very professional. My impression was that he really cared that I get the best service on my Honda Pilot.

Sarah really really knows every feature of Hondas! Zach, Sarah and Johan made the car buying experience pleasant. We got an amazing vehicle at a great price with extraordinary warranty.

From the first contact we had with Telly and Corey, until we drove our new card out the door, the service was exceptional. Our purchase happened over a busy Thanksgiving weekend but this sales team made it easy for us. There isn t a single suggestion I could make to improve the speed and accuracy of their service. Even though I live in Tucson it was well worth the drive to Chandler to buy our car at this dealership. Thank you for your prompt return of calls and wonderful follow up from your service department after we brought the car home.

They lied about a car for my wife and said it was sold then I went over and it wasn't even in the back nor had a deposit on it. Don't go there unless you like being d*$& around!

Took two weeks to replace very common components at above market prices. They completely drained the battery before giving it back, so I had to jump start it after making a stop.

I made the appointment on line and a confirmation E-mail was sent. When I arrived the Service advisor assigned to me took interest in listening to my complaint about an intermittent starter issue. The problem was fixed the same day and covered under my Hondacare warranty.

The guys at AutoNation Honda are super friendly and willing to help! Love this place and my new 2014 Honda Civic!!

Salesman seemed a little pushy collecting a bunch of information before seeing a car or test ride it..

Wonderful customer service. Toby A. certainly goes above and beyond. Also a shout out to Tim O. the shuttle driver. He went above and beyond to take me hone and pick me up even though I wasn t on his route. He is truly an awesome person! And he made my wife and I s day much much easier.

Awesome customer service again. Robert handled my van this time to do all the recalls. He was very thorough and even replaced our battery because it didn t pass the test.

Great service from Rebecca. She is wonderful to work with and is very knowledgeable. However, I keep getting notified about the camera recall on my app and by mail only to find Auto Nation Chandler does not have the parts every time I bring it in. Please look into the disconnect.

Took our car in for a recall service. We were greeted with friendly smiles and quick and efficient service. My toddlers and I waited in the kids lounge. Enjoyed complimentary donuts and coffee. Great experience.

They were great to work with when I was purchasing a vehicle, I have had a question regarding my extended warranty and after trying for 3 weeks now to get ahold of Gary Cushing in finance I have not been successful, literally call the dealer and ask for him every day for 3 weeks. I had to stop in in person to get ahold of gary, if they would have been a bit more proactive and returned my calls instead of me having to go out of my way to stop at the dealership, i would have given them a 5 star rating.

The battery in our 2017 CR-V died, probably because of the extreme Arizona heat. We called Auto Nation in Gilbert and got an appointment to replace it under warranty the next day. Not only did Ivan get it replaced quickly, his crew also found a small nail in a tire that had a slow leak and that we had been adding air to for several months. He said it was hard to find because it was so small and was in between the treads. They also replaced the gearshift knob that we had recently been notified was under a recall. All of this was done at no charge and in less than an hour. We were extremely pleased with Ivan s attention to detail and helpfulness. We ve always been happy with both sales and service at Auto Nation in Gilbert and have purchased three Hondas from them. Our next one isn t too far off in the future!

The guy that helped me was really understanding and helped me out really well. Everyone should definitely learn from him and his hospitality. Really good service.

I recently sold my wife's car to AutoNation Honda. I worked with Ashley and the process could not have been easier. Ashley and I agreed to a price before I arrived, she honored the price and 40 min later, I left with a check. I was shocked by how easy the whole situation played out. I am very happy with not having to sell the car privately and felt AutoNation Honda's offer was more than fair for both sides. Overall. I would highly recommend calling them first of you are ever in the market to sell a vehicle.

Repairing the airbag of the Honda CRV at Honda Chandler

Awesome experience at AutoNation, Chandler, AZ. We bought a used 2016 Honda Pilot. Zach and Richard were very helpful in getting us into the right SUV for our family and our budget. Gregg, the sales manager, was also very helpful and addressed our concerns promptly and accurately. Zach was also very professional, easy to work with, and honest.

Excellent service and customer experience. Nate was fabulous. We will be back!

Met promised completion time to the minute. Personable and capable service adviser.

Not a huge fan of MSNBC playing in the waiting room.

Friendly staff but I had to wait 2+ hours for an oil change and I had an appointment. I have never waited that long at any dealership when having an appointment.

Keith Wong was a rock star! Thank you so much for keeping me updated on progress and for the expedited services! Great customer service!!

If you want to pay %15 on top of the MSRP this is the best place to go.

Most expensive parts in the whole valley. $22 for a $13 tube of HondaBond. absolute highway robbery.

Great service, Brett was really straighforward and didn't waste our time. I just wish I had been warned that the 39 month lease would mean I was driving the car past its warranty.

I worked with John and he was great. He got me in and out the shop quickly and was very friendly. There was a consultation on services though didn't oversell, push, or mislead me in anyway which was refreshing. I feel very comfortable returning for more maintenance work.

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Came back and had great service again, so wanted to mention it! Rogers took of me this time.

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I worked with Raul twice these past couple times and both times the customer service was great as well as the work from the technicians

Great service experience. Professional, efficient and well done. No attempt at oversell. Friendly and polite. Throw in the $20 off coupon, I found on line, and you have a five star winner on the oil change!

My experience was really good! The services was awesome.

Jared and Keith are awesome!

They always make it a pleasurable experience taking the car in to get serviced.

Definitely recommend going to see them!

Went for an express oil change late on a Friday night. Worked with advisor JP. An omission by his staff was quickly identified that night and rectified in my favor the next day. JP s commitment to his duty (and conscience) did not go unnoticed.

Robert took care of me! From the beginning to the end of my appointment he made the whole process a breeze. Made sure I was taken care of and showed me what Honda Care was all about. It felt more than just getting my car serviced it was the quality of how he made sure I was aware of everything that was being done to my car which made me enjoy my experience. Definitely will be scheduling my next appointment with him.

My CRV is under warranty and the touch navigation screen was malfunctioning so I took it in. The time to reboot the system would take a little over an hour, however after 2 hours no one bothered to find me to give me an update. I was in the waiting room the entire time. After having to find the service man, he informed me that my CRV was done awhile ago...
the only positive experience was how easy it was scheduling the service.

Quick and easy experience. Dominic Coda is great and always very helpful. Highly recommend.

I helped buy a car for my daughter. We met Brooke at the dealership and with in half a hour test drove a car. We liked it so much we brought our daughter back and she never had to test drive the car. We worked with Corey to sign all the papers and he made it so easy.
The downside was when he finished we had to go to a back office. It seemed that the only way out of that office was to sign a five year maintenance contract. We all wanted to walk out, but signed the lowest priced contract that he had so we could go home. I will be very surprised if we need or use this contract, being we bought a Honda.
Joe

Very friendly staff, you can tell they have a great culture here centered around the customer.

We had a great experience with AutoNation Honda Chandler! We had researched a car online, but when we arrived to the dealership, it wasn't the car for us. However, Brett Marrs found us the perfect car for our family. Every step of the way, Brett and his team made the "buying a car experience" (and we all know it can be grueling) fantastic. The best experience we have had! When you are ready to buy a car, this is the place to go! Without reservation, I give it five stars! Thank you, AutoNation Honda Chandler!

Kudos to Mike B service supervisor he provided excellent customer service the service department did an excellent job in identifying and correcting issue they found during a routine 150K maintenance.I'll be using AutoNation Honda to perform service from now on.

I had a great buying experience at AutoNation Honda Chandler. Worked with Daniel/Phillip/Paul. Sales Rep and Manager are straight forward and honest. Good attitude during negotiations. Got CRV for good price. Overall, a very good experience and I would highly recommend the dealership.

We are happy with our purchase. We would like to mention Brett's assistance , he was very helpful and professional , it was our first car, and Brett covered every possible tip we will need. He also offered future assistance , which made us very comfortable with our purchase.

Sales associate Sean Solomon was wonderful. He didn't play any games -- he just wanted to get us the best price and make the deal. I'd never described car buying as enjoyable before, but this actually was. I'm so pleased with my new car!

Huge Honda dealer. The service department is enormous. The service adviser was really good, he figured out what tires we needed, we are from the plains and the original Honda tires are different there. Good place to take your Honda to.

UPDATE: (see original below)
The next day, I get a call from someone in the service shop who said, "bring in the battery and we will take care of it." I explained that I no longer had the battery as it was turned in at Auto zone when I paid 180 for a new battery. He simply said, "if I would have been here I would have taken care of it." This of course does me not a bit of good, and why did 4 people tell me "no" to the point of loosing my business for him to so easily state he could have helped me if he was there. Also, someone responded to my post inviting me to contact the GM, I called and left a message on his VM over 1 week ago without a response. It really looks good when you see the invite on all the negative posts, but the reality is that it has not helped me at all.

The most frustrating thing is that I own a Pilot and Ridgeline, hell, my lawn mower is a Honda. I am brand loyal but it has not been loyal to me.

Original:
We purchased a $24,000 car from them 1 year ago, the Honda battery that has a warranty of 100 months, died in 48 months but because we are not the original purchaser, it is not under warranty It makes no difference that the Honda name is all over the battery and that it did not even get close the the 100 month warranty. My wife predicted before we made the call that they would find some loophole to get out of doing the right thing. Sure enough, it was denied "per Honda." it is this lack of ethics that will keep me from going back.

Quick and easy. No extra or hidden charges. Impressed with the one price policy. Its fair proce as well.

The service I received was quick, and very courteous. Everything from scheduling to the waiting room and payment process was very convenient.

Would bought a car from here if they could got my va to count as income... but friendly and tried to help me out the best way

Greg did a great job of explaining what the 15,000 mile service on my 2018 Accord entailed. He made me aware of other services available during my visit and answered my questions after the service was completed. Awesome service!

Everyone we worked with at AutoNation was FANTASTIC. The process went quickly and we felt well informed and taken care of from the minute we walked in the door to the second we left the lot. THIS is just one of the many reasons I love to drive Honda!

Very happy with my experience here. I thought the price was fair and the waiting time was acceptable. I was kept informed of the progress and I liked that.

We were very happy with the service we needed at present. Your service guy and was the friendly and helpful, answering questions we had. We also appreciate the health care all workers are exercising and the cleanliness through out the facility. Thanks

I had a great experience with my new purchase. I traveled from Peoria, because of the price, but would do it again for the service. It was the best and easiest car buying experience I've had to date. Would highly recommend.

I like the fact that taking our vehicle in for service is very simple and straight-forward.

Saturday was quite busy with customers simultaneously arriving in the service area, yet Robert was very attentive and welcoming. I appreciated his attention to detail, phone call upon service completion, and personal interaction.

It was so easy to make the appointment for my first year check-up! The staff are wonderful! They are personable, knowledgeable, and very professional!

I just ordered a part for my car. The part arrived super quick and the customer service was outstanding. Thank you for being so polite and pleasant!

Fast service however could do better on pricing compared to other Honda dealers by $25 ( I found out after servicing) for oil change only

Raul had excellent customer service! I'd scheduled with the wrong location in error for service & Raul didn't hesitate to get me right in. Rauls estimated completion time was right on target which was a first for me! I look forward to working with Raul in the near future when service is needed again. Thanks again Raul!

Toby was awesome. Professional, courteous and delivered whnat was promised!

Dealership was clean, honest and too the point. I did my research. Talk with every dealership in the valley and this dealership gave me the best price by over $200.

We had a wonderful experience buying our car. Sean was not your typical salesman which was so refreshing. He has a great sense of humor and made us laugh and nothing was forced. Great guy!

I have a maintenance plan I purchased with the dealer when I got my Civic brand new. I should be able to trust that when I take my vehicle in for services the "pro" tech will unbolt bolts and screws and put all of them right back. Since then I checked under the vehicle after getting it serviced and noticed one missing screw that fastens the metal cover to change oil and the tire valve caps are missing. I used to be a tech at a dealer and always had to pay attention to detail and make sure everything I took off the vehicle went back on the vehicle. I am disappointed with this as it is not a form of professionalism. They dont tell you about it and wont replace it since they thought I wouldnt see it.

From the beginning Keith Wong was awesome. He called when he said he was going to call and always nice and really cared about his customers.

The five stars are for him only. The one problem I had was when I arrived to pick up my car. I talked to the desk inside and also the man over at express to wait 20 minutes to get my car pulled up so I could leave.

Needs some work guys!!!