Derral Hawthorne

Review of San Tan Honda

UPDATE: (see original below)

UPDATE: (see original below)
The next day, I get a call from someone in the service shop who said, "bring in the battery and we will take care of it." I explained that I no longer had the battery as it was turned in at Auto zone when I paid 180 for a new battery. He simply said, "if I would have been here I would have taken care of it." This of course does me not a bit of good, and why did 4 people tell me "no" to the point of loosing my business for him to so easily state he could have helped me if he was there. Also, someone responded to my post inviting me to contact the GM, I called and left a message on his VM over 1 week ago without a response. It really looks good when you see the invite on all the negative posts, but the reality is that it has not helped me at all.

The most frustrating thing is that I own a Pilot and Ridgeline, hell, my lawn mower is a Honda. I am brand loyal but it has not been loyal to me.

Original:
We purchased a $24,000 car from them 1 year ago, the Honda battery that has a warranty of 100 months, died in 48 months but because we are not the original purchaser, it is not under warranty It makes no difference that the Honda name is all over the battery and that it did not even get close the the 100 month warranty. My wife predicted before we made the call that they would find some loophole to get out of doing the right thing. Sure enough, it was denied "per Honda." it is this lack of ethics that will keep me from going back.