4 years ago
They may have good prices but what Samtack doesn't...
They may have good prices but what Samtack doesn't advertise is that when you go to the warehouse sale, they only accept cash and debt, not credit cards! We bought 2 Phillips microphones and they BOTH died after 1 use! Absolute garbage!
I bought an item online from them and went to pick it up at the warehouse (only open during the week 9:30-5:30). What I didn't know is that they won't let you pick up your item during the warehouse sale so you have to make a second trip!
When I picked up the item, customer service is brutal. I stood behind 1 woman being helped for 15 minutes without being acknowledged. Then when they finally noticed they had another customer, it took another 15 minutes to get their computer system to print out an invoice. When I gave them my ID to prove it was me who purchased the item, THEY TRIED TO PHOTOCOPY MY DRIVERS LICENSE! I said I did not give them permission to do that and to stop. The woman then proceeded to write my license number down. I told her to scratch it out, that it wasn't acceptable. She put a line thru it. I told her to give me the paper.
Why is it company policy to photocopy driver's licenses? Now that they have my credit card # from the online purchase, were they going to steal my identity with the driver's license #?
NEVER AGAIN WILL I SHOP HERE - DON'T TRUST THEM!!!