Sabine River Ford & Volkswagen Of Lake Charles Reviews

I have put off writing this hoping my issue would be resolved by now and almost 4 months later still haven t gotten my problem solved
There are 2 dents in my car that was promised to be repaired, the body guy supposedly comes every other Tues
The car sat on the lot after we purchase it for right at 2 weeks before I decided I would go ahead and take it home and schedule the repair
Now I have driven there 3 times with no luck every time it s one excuse or another
Again today get there and I have 2 options, sit for 5 hours and 1 dent taken care of and reschedule to come back for the other dent or wait and take care of both at the same time, ofcourse I want them both taken care of but after the fourth time I would think they already knew that both had to be scheduled on the same day, I m just beyond frustrated that these guys cannot get their act together I have caught them in so many lies and just keep getting the run around
I also have never gotten a oil sticker on the car so didn t know if that had even been done, then was told they were just out of stickers I ask today about the oil or the sticker and they say according to their records I have another 2000 miles before the oil needed changed again. I sticker placed on my car
I definitely would not recommend no one to get a vehicle here not with all the issues I ve had

Ok, so I ve been around and around with these yahoo s in the service department for about 8 months. I bought 2 Jetta s, one for each of my sons. The A/C stopped working in one of the vehicles so I brought it in for repairs. Sounds easy.....right??? The service department refuses to answer the phone, and they definitely will not call you back if you leave a voicemail. So I had to drive 30 miles up there just to make the appointment. The first time, I kinda gave them the benefit of the doubt and figured it was just bad timing. Over the course of the following several months the vehicle had gone in a total of 3 times for the same issue and I had to go in every time to set up the appointment. And they also refuse to give status updates, so the car would be ready for days before I knew about it. I can t just run up there every day to check the status. They are really incompetent in the service department, honestly. The 4th time I spoke to the service manager and she was so rude I felt like running the car straight through the front doors! So I contacted VW customer care and they set me up with a service appointment in Beaumont. They were friendly, gave status updates and even answered the phone when I called. BTW, they fixed the problem. So save yourself some anguish and do NOT buy from VW of LC, once they get your money, their done with you.

Absolutely horrible this place is a joke, currently have a case open with Volkswagen USA, We chose Volkswagen because of how dependable they supposedly are, the Lack of communication, and one repair Turing into another and another. $6,000 later and something else goes wrong. I would never recommend Volkswagen of Lake Charles to anyone, The service department doesn t call you back, Absolutely ridiculous.

Wished I would have read the reviews before going to the dealership. Never thought it would take 3 hours to buy a car. Didn't have the right VIN number on the paper work for the finance department. And the odometer reading on the power train paperwork was wrong by 6000 miles. No one noticed until I got home and was looking over the paperwork again. The workers didn't notice either. They say it doesn't matter and they can't change it cause it's already in the system. By the end of it I was not feeling good cause I was missed lunch and they didn't seem to bothered that it took forever to sale a car.

a lot of these positive reviews are made by the dealership. if they put this kind of effort in their sales and service departments... we wouldn t have to give them one star.

I didn t give this review one star only because I LOVE MY VEHICLE. My atlas is amazing!
But the customer service at this place is RIDICULOUSLY HORRIBLE!
When purchasing my vehicle it was easy. But the service department and customer service at this place is beyond poor. I have had my vehicle 2 months, they have owed me a detail from my purchase and I still haven t gotten it. I ve been up there twice, given my number twice and I ve never gotten a call back. My temp tag has even expired and my license plate isn t in, I ve called about it 3 times and I still haven t gotten an answer.
If you want to purchase a Volkswagen, I d definitely recommend the vehicle, just go to another dealership!

This dealership bent over backwards to make sure I got a great deal! The staff was VERY professional and expedited our paperwork etc. DEFINITELY recommend Volkswagen of Lake Charles!

Pretty bad service. Not really about helping people just making money.

STAY AWAY.
Do they even deserve that one star? No.
I would give less if I could. Their service department is absolutely dreadful. They re a group of lazy, uninformed and unhelpful individuals. They serviced my vehicle for a basic maintenance and my engine started leaking oil the next day and in a few days after it started making weird noises. Came back two weeks later and they did not like that they were responsible for it and tried to spin the issue. Now I m looking at 12k in damages and plan on suing.
But please, if you re reading this.
DO NOT BUY YOUR VEHICLE from here because
even if the salesperson was nice to you,
every time you come back for the service, you will be disappointed and leave in a bad mood.