Rye Ford Subaru Review

Good place, and we've never had an issue... But damn, they really need someone who sits at the front desk. On three occassions I've walked in and stood there for ten minutes before someone finally looked up from their work to ask what I needed.

I recently purchased my second car from Rye Ford. The staff is friendly and very helpful. Because I had such a pleasant experience my first time, I knew I had to be a repeat customer. Jason, the sales manager, and the sales staff are all remarkable. I highly recommend them.

I recently bought a Ford Fusion from this dealership and was very pleased with the transaction. The staff were very friendly and professional. I would recommend this dealership to anyone looking to buy a Ford.

I have been a customer of Rye Ford for over 15 years, both on a personal and business level. I have purchased and leased 7 vehicles during this time. Jason Spencer and staff continue to exceed my expectations. Jason & staff performed the administrative tasks efficiently and accurate. All what was promised was delivered. This past week I turned in a leased Explorer and picked up a new Explorer. The experience was professional & quick as expected. The 2017 Explorer is fantastic. Thank you to Jason & staff for being a First Class dealership. I continue to refer Kingery Rye Ford to everyone. Best in 2017

Attempted to charge me $80 for "The Works" package that is nationally advertised to cost $39.99. After I made it clear I took issue with this alleged price change, they told me that my "tires didn't need to be rotated so they'd be able to charge me around the cost I was expecting".

Absolutely absurd - I had gone not 4 months earlier for the same package and was charged the standard $39.99 plus tax, as was expected. Blatant scam attempt, never going back.

My family has been doing business with Rye Ford Subaru sales and service for decades. I have recommended several friends that were in the market for a new Ford to visit the showroom. Anthony Gualdino the sales manager and his team have always taken excellent care of everyone I have referred and welcomed them like they were family. The service team is always accommodating and I couldn't imagine ever going elsewhere to have my car serviced.

Horrible experience. A simple oil change took the service department 2 1/2 hrs. The service staff were rude when I asked what was taking so long? I will find another dealership to have my ford serviced at!

VERY HAPPY! 2017 Mustang Convertible Car of my dreams made a reality. Thanks to Sean Colon, Jason Spencer and Rich Pierorazio at Rye Ford. They are an absolute pleasure to work with. I ve been telling everyone I know that these are the guys to work with when you need a new car. Just a terrific experience through and through. Courtesy, knowledge and professionalism! Thanks so much, Dr Eric M Turk

They quoted me a price and it was exactly that when I arrived. Quick and easy! Sean and Angelo were awesome!

Rye Ford was the exact right choice when I bought my Ford Explorer. I wanted a car with luxury features, a fair price and a quick and easy experience and I got just what I wanted. I'm so glad I got it from Rye Ford. Angelo, the salesperson ensured I got exactly what I wanted and Rich, in finance made the process so simple.
I'm so pleased that those Facebook ads suggested I try this place. Rye Ford really was the best choice for me.

I had a great experience with Rye Ford. Jason Spencer was very helpfull and professional. You should really consider getting your next car from him at Rye Ford.

Rob Pierro was great to deal with and Rye Ford gave a great price. Their sales and service staff are wonderful. We have bought 2 Fords from them and refer anyone looking for a new car.

Same day I called to inquire about getting out of my previous lease (2013 F-150 XLT) to get into a 2016 F-150 Lariat w/ certain features, pricing, and interior, I got exactly what I wanted plus more. The car was ready for me the same day and paperwork was fast and simple. Excellent customer service and staff, highly recommend working with Daniel DeBarros and Anthony Gualdino at this dealership.

Terrible communication from the service department. Needed to bring my car in for repairs. Called on Friday and they said the service center was full, but they'd definitely have space Monday. Called on Monday to hear that the service center was full, but they'd DEFINITELY have space Wednesday. Called back on Wednesday (today) to hear that they were still full, but would have space Monday next week. I understand that the flow of cars coming in for repairs can be unpredictable, but it seems they could take the customer's name or call the customer back when space becomes available. The very least they could do is NOT give out misleading promises of availability.

great experience. All staff I encounter were extremely helpful

Horrible experience with Rye Ford, I was promised 2 cars, mustangs I made a deposit on them and then at the last minute they fell through..i ended up going to Jersey City Ford, worth the trip..it is now 5 weeks later and I am still fighting for my deposit..

Jason Spencer and Rye Ford combined to be my best car buying experience ever. Jason listens to what you want and then tries to find the best match. You don't ever get the feeling that he just wants to sell you anything so he can make a sale. He guides you through the process with all his knowledge. I love my Ford Escape so much that it's not even funny. Look for Jason if you need a Ford.

I have purchased a few new cars from salesman Jason Spencer, a great guy he made purchasing a new car stress free and comfortable. I loved the customer service that he provided to me and my family, I plan to purchase many more cars from him and his staff.
Thanks

Horrible dealership!!!! Scam artist!! Avoid at all costs. Car we had inquired about is alleged to have never even been in dealerships possession. Car was uploaded with stock images and requested we call for a price. We called and were told the sales manager would give us a call with a price in 30 minutes. Never got a call back until night time stating someone miraculously purchased the car already. They followed up the next day with a new story stating they are now just sending the car to wholesale.

Very happy with the service and sales,
Thank you Ford!!

IF PRICE IS NO OPTION THIS IS YOUR PLACE! WENT BACK AND FORTH WORKING A DEAL WITH THE SALESMEN (CHRIS D) AND SALES MANAGER (JASON), HANDSHAKE FROM BOTH AND PAPERWORK COMPLETED. CALLED THE SALESMEN THE NEXT DAY BECAUSE OF A QUESTION AND NEVER RECIEVED A CALL BACK, RECIEVED AN EMAIL 4:50PM (10 MIN BEFORE THEY CLOSE) STATING THEY COULD NOT DO THE DEAL. COME TO FIND OUT GM WAS NOT HAPPY ABOUT THE DEAL AND THE TRADE IN VALUE THAT WAS GIVEN, SO RATHER THAN TRYING TO WORK SOMETHING OUT WITH A CONVERSATION THEY JUST CANCELED THE DEAL. TRIED TO BUY LOCAL!! STAY AWAY FROM THIS DEALER

Last month I leased my fourth and fifth Ford from Rye Ford. I have been a customer since 2002. I do not know much about cars, and generally feel that any car will do as long as it is safe and reliable. I come back to Rye Ford for the service, both sales and service. The staff are friendly and helpful. The sales staff are knowledgeable and helpful. They have never wasted my time and have always steered me towards the right decision.

Sometimes it would be more convenient to have the cars serviced closer to home, but I feel that the service staff is honest and reliable. When they promise they will have the car ready, they always seem to be right on time.

Lousy service, indifferent deals and a sales manager who looks like he couldn't pass a breathalyzer test to save his life.
Why put up with all the aggravation when there are so many other Ford dealers right in Westchester/Fairfield?

I have been trying to get my Ford Escape's DVD player fixed for over five months. I have visited the service Department 4 OR 5 times. Each time they say they'll fix it, but around 4 pm after the car sits there all day, they call me with excuses about why they'll need the car back on another day. These include, saying that that the DVD expert didn't show up twice after they told me an appointment had been made. Then they told me twice that I needed new parts and the DVD expert forgot to bring them. Finally I was referred to a manager 6 weeks ago and we made another appt. She assured me it would be fixed that day. Once again the DVD expert didn't have the parts. To make matters worse, I told the manager Darlene to leave the car open as I would get there just after closing. She locked me out of my car. I didn't have the keypad code as it's my wife's car. She told me bluntly the next day, IT IS WHAT IT IS! I called today after meeting the manager Darlene three weeks ago and was told she left and all her paperwork was lost. There is still no resolution yet and my kids haven't enjoyed driving with us! SHAME ON FORD! MISERABLE SERVICE!

I took my car to Rye because another much closer Ford dealer could not fix it after I dropped the car off there twice.

When I arrived Dennis Arias greeted me, and had me show him exactly what the issue was with the climate control. When I picked up the car, it worked perfectly.

Additionally, I had a question and left a message to Dennis, who promptly returned the call.

Outstanding service.

Sales is great too.

The service from my sales rep, Daniel was incredible. From the moment I walked in I never felt like was being "sold" a car. He was helpful, and knowledgeable where he was able to help me get the car I needed within the budget I had set, he and his manager Anthony were a great help and gave me a more than fair price on my trade in. I will definitely recommend Daniel and Rye Ford Subaru to friends and family.

I had such a great experience at Rye Subaru. My salesperson was Nanci Briganti. She knew all the answers and helped me decide on which car to choose. She understood my needs and gave me all of the information I needed in order to choose. If you need help here, I would recommend Nanci!

Had a great experience leasing my 2015 Ford Fusion here. Jason Spencer is a good guy - knows his stuff and will take care of you!

This is the fifth vehicle I purchased from Rye Ford Subaru I have been using Rye Ford Subaru for over 20 years still a great consistent service returned my Ford Excursion that I purchased 17 years ago for a trade-in and picked up my new Ford F-150 pickup a great crew that works seamlessly together thank you Sean ,Jason and Ty

Alfredo Diaz is by far the most efficient person I have done business with in my 45 years of business!! I would sure like to have him!!

The best repair shop in the area.Always friendly and professional.Best services at a fair price.

We just purchased our 2nd car from Daniel DeBarros & the experience was great! He makes the process so seamless & without stress. I don't think i would ever buy a car from anyone else. My husband also deals with Daniel for commercial transit vans & is so happy with him. He doesn't push you to make a decision, he wants you to make the right decision for you & wants you to enjoy the car.
He's a credit to himself & Rye Ford should be very proud to have him as part of their staff.
We dealt with Rich Pierorazio for the paperwork & he was very professional and polite and made the paperwork very simple.

I am so happy to have found Rye Ford! Before finding Ford, I used to have a Rav4 which I really liked. I decided to see what else was out there and found I loved the Ford Escape even more! I loved my first Ford Escape so much that I got from them, I just leased another one! Jason Spencer is a man who knows cars inside and out. Any question I had, he was able to answer without hesitating. He is extremely knowledgeable and was very helpful throughout the whole process. It is a friendly environment and the other staff there, Anthony, Bill, Osman, Rich, Daniel, Vinny and David were welcoming as well. A great experience overall and I would recommend them to all!

Local, that is where its at this home town dealer has been here fore as long =as i can remember provide residents of Westchester and Greenwich the best in class for service parts and sales, so when you need a need ford truck go see their truck manager, he has it.

The only place to buy a Ford in Westchester County.

Went to go order a part for my Mustang and they said 3 to 5 business days which is fine they said they would call me when the part comes in I didn't put any money down for the part and it's been more than a week since I've been there I have not heard anything and because I didn't pay for anything beforehand I'm not really worried about it but it just goes to show that these people are very incompetent. Save yourself the time and effort go to either a different Ford dealer or if you're local there are a few Auto Parts places around town one place I do recommend is Midland truck and auto parts I've been there a couple times for stuff and they've gotten it to me either within a couple days or same day if there early enough.

STAY AWAY FROM THIS PLACE. They are completely unprofessional. I brought my car for service and I had been informed by the service manager Darlene that my car would be ready at 1:00pm. When I called at 12:00 to follow up with the status of my vehicle I was on hold for 15 mins before I was finally transferred to customer service representative and they informed me that they couldn t find my vehicle in the system . So I finally came in at 1 to pick up my vehicle to find that it wasn t even touched. I was informed that the techs had a lot of cars ahead of me but they still took my vehicle anyway knowing that they wouldn t get around to it today. Absolutely unprofessional. Needless to say I m not taking my car back there for service at all.

What a wonderful experience. The team at Rye Ford was so helpful and knowledgeable. They made sure I got the vehicle I wanted with the options I needed for a price within my budget. Thank you Ty, Angelo, and Eddie for making this happen. I highly recommend this dealership.

Daniel De Barros couldn't have been more helpful with our new 2017 Escape lease. We walked in on Weds 8/24 and picked up our Escape on 8/29. Completely pleasant and painless transaction! He kept in touch via email and phone, and seemed happy to go the extra mile for us without asking. The best part was, if we had decided not to sign any commitment on 8/24 he would've still been just as polite and helpful, no pressure. I think THAT was really the deciding factor for us, since we've had very pushy, aggravating leasing experiences in the past. All the positive Yelp reviews for Rye Ford are completely accurate. We anticipate many more happy dealings with them!

After dropping off my car, i was hoping they might have tea at their coffee station. Not only did they, but they had chai tea in their luxury dispenser. What a treat! I'm not even upset that my car is configured badly for airbag replacement and it will take an extra day.

I was treated very well here. Ask for Osman he was friendly and helpful with no pressure. Some car dealers judge people when they walk through the door, I didn't get that feeling at all here, I came in wearing my work cloths (plumber) and I didn't get the cold shoulder like I have before in other dealerships.

I am a returning customer, I had a very good experience with my first used truck that I bought from Rye Ford so it was an easy choice when I was looking to purchase another Ford. FYI, I purchased my second truck without any second thoughts. Mr.Bender (salesman) is a straightforward guy, easy to talk to.

Just bought my first Ford Fusion and I have to say my salesmen Osman Caceres Jr went above and beyond to make sure everything was done correct. I would recommend Rye Ford and Oz to anyone who is looking for a hassle free experience with a sense of empathy when purchasing your next Ford and any other cars they offer. Great Job!!

Insufficient communication from Veronica. Dont even waste the valuable time you have as a shopper here. Spent over an hour on the phone back and forth coordinating a purchase. After I placed a deposit the manager decided to sell the truck (probably to a friend as other reviews have stated), I traveled over an hour to go purchase this vehicle to then be called on the way that the truck was sold.

Purchased pre-owned 2009 Ford Fusion on June 2014. Price was reasonable. Negotiation went smoothly. Financing department found a bank that offered me a lower rate than what I was pre approved for from my bank. Also, they got me 72 month financing, which my bank couldn't offer me. Picked up the car and am very satisfied. Jason helped me with the purchase.

I was in a bind. My car just about had it. I walked into Rye Ford and spoke with Jason Spencer who was a great help! I explained my needs for a pick up truck and that I didn't know how long I had with the car I was driving. He assured me that he would help me find the perfect truck for me. Within a week's time he had called and let me know that a truck was in for me to check out. It was perfect! The two salesmen, Jason and Vinny, were extremely helpful and courteous. I am now a happy truck owner! Thank you!

completely ripped my wife off. took advantage of her. they gave her a 12k trade in on a 17k value car. a 2014 Honda crv with 15k miles on it.
I tried to give them 12k plus taxes to get the car back. at the end of the day the manager said that getting that car back would be an expensive proposition

I've had multiple issues with the air conditioning in my 2015 Ford Explorer that couldn't be fixed at another dealership after a long string of visits. Finally I decided to try another dealer after a friend highly recommended Rye Ford. Suffice to say, I'm very happy with the overall experience. In less than a day, my Explorer was fixed and I can put these A/C issues behind me just in time for the hot part of the summer. They were fast, courteous, and most importantly there was no waiting when I arrived to drop of my car. I would highly recommend dealing with Rye Ford.

This dealership is small but very good at service and quite fair as well as stress free sales.

Best Ford dealer in Westchester county these people treat you well, take care of your car to took my car there I didnt like city world Ford. Where I bought my focus from they fixed all my warranty issues and they gave me a loner all three times. I love this dealer I will take my other ford there to, Techs are very good to I recommend this dealer.

Overall not a bad dealership, trust me I've dealt with much worse. The sales people are friendly and seem to know what the're talking about, but they could be a little more attentive. I haven't tried the service department yet so I can't really comment on that.

My experience with Rye Ford is disappointing and reprehensible. I have purchased 2 cars from FordRye and have experienced inconsistent and misinformation from their past employees when it comes to my car's warranty. When I went in to get my More

If you care about value, avoid this dealer. At the point of sale, the vehicle was switched at the last moment and told the replacement was identical. It wasn't and was lacking in options. Hence, I would view this as theft. The service operation is horrendous. Several repairs requiring me to immediately return because they weren't done properly, charges for repair parts that didn't resolve the problem, and a disorganized management spearheading this mess are part of this grand buffet. The G.M. doesn't like to accept blame so be prepared to be told you're biased, which I found surreal. The Service Mgr. Darlene has too much on her plate and is in fact a source of one of the dealer's 5 star reviews. Beware of the Service Bay Mgr. If he picks up the scent of a warranty repair, those repairs being less profitable suddenly take a lower priority. Although I haven't met the absentee owner, the question becomes "is it a case of extreme love of profit or a penchant for larceny?"

Rudest most unpleasant salesman around. Scheduled an appointment to meet about a new truck and had to reschedule (literally 15 min after I made the appointment) due to a family emergency and when I called back to reschedule the salesman was rude and down right nasty. Wouldn t step foot in this dealership ever. Things are so bad there they had to hire a customer relations manager (she is very nice and apologetic and really tried her hardest) but I couldn t get over the disrespect

This was my first time purchasing a vehicle from Rye Ford. It was honestly, THE BEST car buying experience I've ever had!! Just bought a brand new F150 platinum. The sales consultant, Daniel and his manager, Anthony, really made the entire process so easy and comfortable for me. It was like I was buying a car from a friend (no pressure!). Daniel was also really knowledgeable, and answered all 100 of my questions haha. He took all of my needs into consideration, and helped put me into a truck that really made sense for me. If you're in the market for a vehicle, I highly reccomend them!

Big thanks to Daniel and the Rye Ford team!! I'll be back!

My daughter had to go here for a recall were wonderful

hope people who read this understand how useless the service has been in the past year, not once but twice I have been screwed over by this abysmal service. the first back last year, my heater (motor blower as they call it) gave out in the worst time! The car was sitting there and not doing anything and like with another reviewer the sales associates bring excuse after excuse you could make a list of it! Finally after 4 months of driving in winter without a blower it's fixed! Today the experience only worsened. I asked for an oil change and a 15,000 mile service . wait all day, the dummy sales associate forgot to tell the mechs to do the service! so I end up with an oil change and no 15000 service. Apologies galore ensued but I wasn't having any of it! I should have took my business elsewhere a year ago.

Very helpful nice guys go above and beyond to try and make sure you get the best deal possible

Responsive, friendly staff, comfortable waiting room, good place for car care.

Our salesman Sean was great. He made the sales process simple fast and easy.

Had my Taurus serviced here, conveniently around the corner from the Metro-North so in a pinch you can take the train while your vehicle is being serviced- I did this. The employees are up-front professionals and I had my vehicle back that afternoon.

I am so disappointed in the service we received. It was absolutely awful. After telling them we chose not to have the work done (because 3 different mechanics told us it was a simple fix that the dealer could do and Ford quoting us a $1,000 job having absolutely nothing to do with what we brought it in for) we were told with a lot of attitude and frustration that they would call us back after checking one more thing. As a courtesy I called to let them know I would be picking my car up at 5:30 when my husband finished work, they were closed. The website promoted a 7:30 pm closing time. There was no way for me to get my car until 7:30am the next morning. The men on the sales floor could not help me and I was never given the courtesy of knowing closing time. I would not recommend working with this dealership.

Rye Ford has regularly shown that they value the customer and their time! When there is potential inconvenience, they have always gone out of their way to make the visit pleasant and easier.

UPDATE AFTER BUSINESS REPLY: This was a cute attempt to blame Costco, however this is inaccurate. I have worked with MANY (approx. 7in total) dealerships through the Costco auto program and never once have I been denied pricing over the phone in advance of my trip. In order to even send my info to the dealer through Costco, it requires use of my membership Costco login.

Costco indicated they will be reviewing and reconsidering their relationship with this dealership.

Plain and simple, this is a dealership that attempts to live in 1950 with it's sad & slimy sales tactics.

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PATHETIC old school sales techniques. "Cant give a price unless you come in". I called to get the costco price since the are the closest costco dealership to eastern long island.

These slimey sales tactics are ABSURD. Told me I have to drive 2.5-3 hrs to come there jus to give me the price I'm entitled to with my membership. Made sure to let all of my Westchester and Rockland area friends know what kind of ridiculous dealership this is.

WONDERFUL, WONDERFUL, WONDERFUL, EXPERIENCE!!! I have never before dealt with a new car dealship/used car dealership where they actually gave the proverbial "used car salesman" a GOOD NAME! I dealt with Robert Pierro and Angelo and both were so honest, down to earth and not your typical "pushy" salesman! They are one of a kind and I will recomment Rye Ford because of them and them alone (not to mention they are selling great cars)! It was a pleasure doing business with them and I look forward to the next time I am in the market for a car.

They have no one checking behind the work service techs perform. They returned my vehicle with open hoses and valves after taking apart the engine. A main hose is still not connected to the turbo. This is very dangerous. Antifreeze is leaking because they did not re-attach the clamps on the lines. Very poor work. This may cause my issues in the future. I have filed a complaint with Ford corporate and the New York State attorney general. It's sad that you take your vehicle to a place that says they will take good care of it. Then they don't and not only that, they treat you like you aren't a valued customer. Been Trying to Reach Dennis Arias for 2 weeks now. Still no call back. I need my car working again guys. You took my money and didn't complete the work. I need you to fix the car so it is drivable. Also, the thing that does not make it easier to deal with is they will not except responsibility and complete the repair. My car is not drivable and is still in my drive way. I'm talking to Ford corporate to have this resolved. This is my first and last Ford vehicle. This is also the 3rd FORD dealership I've been diverted to by a recommendation. They suck as well. So far all Ford dealerships suck. No customer service skills at all. I've been dealing with this location for a few months and I keep having bad experiences with them. That one star is from Google not me..

This is a nice smaller to average size dealership. They were very responsive to email communication and did not pressure for additional contact information. All responses were accurate, helpful, and to the point. I made an appointment to see the vehicle I was interested in. They called on the morning of the appointment to confirm my meeting and to confirm that the specific vehicle was still available. I met with salesperson Sean. He was extremely personable and we went for a long test drive. Negotiations were productive and there was no pressure or gamesmanship. We agreed on a price and a value for my trade in. Meeting with the business manager was also straightforward and no pressure for extras - just an informed explanation of what was available so I could decide for myself. I purchased the vehicle, they took care of the paperwork very efficiently, and I drove out in my new Expedition the same day. I would recommend this dealership and I would recommend Sean.

This was my first Ford service experience. Took my 2010 Ford Escape Hybrid in for recall service today, after speaking with James the week before to set up an appointment. I was not expecting what I got or saw.

Nice soft seats to sit in while I waited for James to get my paperwork started. Nice lounge, with CLEAN chairs, wide open space, big windows and even a separate work desk area (I bet they had wifi, but I was on Optimum, so never checked). Free coffee and tea, CLEAN bathrooms. Who wouldn't want to wait for their car to be serviced!?

Afterwards I was taken care of immediately, no waiting for keys and James even walked me out to make sure some extra inspection paperwork was in the car.

You can bet I'll be back for more service. Keep it up guys!!! Thank you!

Two years ago I found myself in a bind when my Volkswagen broke down for good. I had no idea what I wanted, but I knew I needed something reliable. Never having purchased my own car, I was understandably nervous and overwhelmed. I ended up at Rye Subaru. Working with Jason Spencer was a breeze. He was extremely knowledgable, friendly, and trustworthy. Within just a few short days I drove my new Subaru off the lot. I am so grateful for the helpfulness of the entire staff. Thank you for making my first car buying experience so easy!!

Just purchased a Subaru at this dealership for the first time and I was very impressed by their courtesy and professionalism. Mike P. and Derrick were incredibly helpful.

Lies ,lies , and more lies!!! took car in for a recall, made an appointment three weeks in advance for what I told would be a one day job ,rye ford kept my car for seven days!!!every call was a different lie from a different person!!!! Service department sucks !!! Why lie?? Will never go back here!!!

I was very much interested in leasing an Expedition from Rye Ford, however my salesman Osman never reached back out to me. I visited the dealership on 10/16. We spoke about lease options. He promise to call me the following day. The following morning, I emailed him my applications. I followed that up with an email later that day, after not hearing from him and he called me back around 7:15p that evening. He stated that he gave my information to his swap manager to see if a particular vehicle was available. He stated he would be off the next day (Thursday) but would get back to me on Friday. Friday came and went without a phone call. On Saturday, I stopped by the dealership to talk to Osman. He was with a customer. He explained that he still had not heard anything from the other dealership and that he wasn t surprised. I waited for him for about 10 minutes but had to leave. I asked him to give me a call so we could discuss a vehicle. I have not heard from his since.

Certainly not the way I expected to be treated.

I placed a call to another Ford dealership the following week, filled out an application and took delivery of a vehicle four days later. It s unfortunate that Osman did not have the time to lease me a vehicle.

I don't usually write reviews, but these guys are the real deal. Daniel DeBarros really went above and beyond in helping me find the car I wanted. He is an extremely helpful and no-pressure sales guy that felt like someone who genuinely wants to help you find what you need. he helped me build my dream car and placed an order. The car arrived in less than 7 weeks and all the process was taken care of. He and Anthony Gualdino (General Manager) insured that everything was ready on the delivery date and I literally did all the paperwork and delivery formalities in less than 30 minutes. All paperwork, registration, insurance, and even car license plate were ready on delivery date. I'm really impressed and in my opinion this is how your car buying experience should be. Highly recommend them and their team for all your Ford Needs!!

Fabulous. Friendly, knowledgeable, patient.
Absolutely recommend

Rye Ford's word is golden. They communicate well with their corporate office to honor a salesperson or sales manager's promise even if it in not within their normal policy. They also work as a team with Rye Subaru when trying to make a deal. I was very pleased with how my experience went. I would highly recommend them for new or used cars

Let's start from the beginning:
If you are coming here for a service for the first time, it's not clear at all where you have to go. There's no clear indication of the entrance to the service area or any other area, actually there's no indication at all. Cars are piled up and the area has a junk yard feel.
After finding the entrance (which by the way is right next a big SUBARU sign with no indication of Ford and that I was only able to find after an employee showed it to me), I gave my car to the person standing there. He didn't have a ford attire or anything that shows he's working for Ford. Basically you are giving your car to a stranger.
So far, I am in a maze of cars and tiny alleys with no sign for the service area and employees handling the cars pulling in have no uniforms.
Now after I dropped off the car, I entered the facility: it's fairly clean but it's outdated, I mean very very outdated. You feel you are back in the 70s. It's also the first dealer, I've been to that doesn't offer coffee or small cereal bar or sthing similar.
The staff in the inside, reflects the same disorganization in the outside. There's no dress code for the employees so you can't tell who is an advisor, who is a customer or hostess or just a dude standing there ... You ll think, at least advisors will be wearing a ford shirts or tshirts?
I came for an oil change and the advisor was surprised that I asked about its cost and its breakdown: I guess they expect you to leave your car and just come back and blindly pay whatever bill you are presented with! In any other dealership I've been before, the advisor always tells you the cost before servicing or repairing anything.
I think the people at this dealership will learn a lot if they pay a visit to the Ford Dealer in Stamford, CT.

I'll update this review after I get my car back. Who knows maybe they are very good servicing the car: doing the job, cleaning the car, add extras, etc.

Great experience buying my Raptor at Rye Ford. Easy and fair process with very responsive Team