hope people who read this understand how useless t...

hope people who read this understand how useless the service has been in the past year, not once but twice I have been screwed over by this abysmal service. the first back last year, my heater (motor blower as they call it) gave out in the worst time! The car was sitting there and not doing anything and like with another reviewer the sales associates bring excuse after excuse you could make a list of it! Finally after 4 months of driving in winter without a blower it's fixed! Today the experience only worsened. I asked for an oil change and a 15,000 mile service . wait all day, the dummy sales associate forgot to tell the mechs to do the service! so I end up with an oil change and no 15000 service. Apologies galore ensued but I wasn't having any of it! I should have took my business elsewhere a year ago.