Rrha Reviews

At my lowest point the case workers and management gave me compassion and support. Some of y'all have to remember that there are thousands who are experiencing the same emergency as you. I'm currently on the waiting list. I check often and update my information. The workers can't do it all. I lived in housing before. I did what I was supposed to do and always received support. They are working through a pandemic just like everyone else. I appreciate everything the Chamberlin office has done for me. I even had a worker pray for me and my family.

Horrible customer service even to call you either wait to get hung up on or wait to be belittled it's really a lose lose and a very sad organization that's supposed to be in place to help our people instead is demaging us more smh

Granted, this is public service- servicing a particular group/community of people who may be underprivileged or disadvantaged- that's NEVER an excuse to have subpar customer service. As any government agency, they demand things if you by strict deadlines. However, when it's your turn, and you're waiting on them: not only do they not stick to their own deadlines, but when you call to check on r case they pass the buck to the next agent... No call backs, no correspondence. Just "well ma'am, nothing I can do about it." And also there's no one to place a formal complaint to, they send you to the Voicemail of a friend or colleague- they know WILLNOT answer or whose VM is full.

Typical.

There's really no reason to get a voucher anymore. The apartments that take them are poorly constructed, dangerous, noisy, want 60 day notice (who TH gonna hold a property that long) and just as bad as a project. Matter of fact a project is better because it's not someone over top or under you. They're beside you. Most of the apartments that take vouchers are garden style apartments that have very thin walls. You might luck up on a house but a lot of ppl are not accepting those vouchers anymore. The houses that are usually are up the street from projects or in areas where the schools are bad. And they usually have a lot of fixtures and maintenance that needs to be done. Save yourself the headache and stay in the pjs or hud apartments until you can buy yourself a house! At least hud properties you have a month to month lease, they're usually all electric meaning one bill, if you save up,and keep your credit decent you can get a first time loan. I'm serious. I made a big mistake taking this voucher.

I did the background test drug test and still didn't get called back for maintenance. I going to find something not waiting

I had no experience. No one cares. The authority use to be the place where you get answers to rent that you feel is unfair toooo high no service
Your paying 1300 hundred. Dollars for a ghetto. Near white oaks so what you don't live in white oaks. But I have to pay for it

I have been on the waiting list for a housing voucher since October 2020. Each time I contact them, I'm told I have to wait my turn. One agent told me they were still placing people from the 2015 list.
Where is the money from HUD going???

They try to put rent over 900. One time the power was out for week in the summer mind you the brick housing didn t make it any better. They are terrible at treating their people well. The power went out so randomly during 2020 it take them so long to cut it back on and yes it s their job to get survive out as fast as possible if want to charge people over 909 for rent in the projects

I got a call from this number demanding to ask who I was in a very profane and rude manner. It seems the lady on the phone got the telephone numbers mixed up and called me back instead of whoever called (mind you I don t know this company and have never associated with the company in any capacity). The lady said well I guess I just came up with this number out of thin air in a very rude tone and hung up. I suggest not doing this on a company line. This company should have proper documentation of who s calling and should not be berating individuals on the phone for their own incompetence.

Haven't had an issue so far. Any issue I had was dealt with in a timely manner. Judging by the types of people who come to this place. I understand why the staff has attitudes.