Round Rock Hyundai Penske Automotive Review

I own a mechanic shop here in town, and I'm trying to buy parts from dealers for the most part because customer like OEM parts. So I call your dealership, ask for a part, and the kid is just rude. I didn't catch his name, but I assure you that I will get it once I get there. I asked if he could please deliver the part, they've delivered parts before to me and what was his response? "No sir, you will have to come pick it up, we are only delivering to customers who regularly buy from us." Well, I WOULD regularly buy from you had you given me the chance to build a relationship with you, but obviously you don't care about me, my business nor my customers. So, that being said, I will take my business elsewhere, and be sure to review your dealership on Yelp, and Facebook ,and to all my customers who drive Hyundai's. I would really have thought to have gotten a little bit more "PROFESSIONALISM" from such a highly thought of company. Regards

We purchased 2020 Santa Fe SEL from Justin today and it was the best car buying experience I had at a dealership, prior to this I hated buying cars at dealership from feeling ripped off every time I bought the car that I stopped buying cars from dealership and bought everything from solo sellers.
We test drove Honda, Toyota, Kia, Subaru, and Ford.
Santa Fe not only had the best options for the cost, quietest out of them all, but our salesman Justin actually is the one that brought us back to Hyundai. We test drove the Tucson first and honestly didn t care for it we pretty much wasn t even going to consider Hyundai, but Justin s sale pitch and genuinely showing interest to our needs made us come back, and purchase Santa Fe. We felt really good about the purchased which I didn t know was possible from a dealership.
Would recommend Justin 100%

UPDATE: customer service after selling you vehicle is complete trash, wouldn t recommend this place

Rj Renteria was very helpful and did all he could to get my issues resolved. I was very greatful and thankful for his help.

Took my car in and Patty helped me. She was super informative and helpful. They did the work fast.

Courteous reception, prompt service, snack provisions for wait time.

Best dealership I have Ever done business with! I would Greatly recommend them to Anyone!

My girlfriend and I came in to purchase a new car and upon arrival we were met by Yakila. This gentleman was beyond great with his friendliness and knowledge. He went above and beyond for days helping us with our purchase. He, along with Cory and Chase made it possible to purchase our 2020 Sonata. We will definitely be sending our friends here to work with Yakila and all of our furture purchases will come to this team!

No pressure! I love my buying experience and my service visits have been pleasant! I can t recommend Round Rock Hyundai enough! Rudy Gonzales is the best salesman ever.

Johnny Choe was very nice and helpful throughout the review of the Palisade and ultimate purchase of my new SUV. I just initially wanted to test drive the new Palisade as my husband still owes a few months on his truck bill, but we decided just to look at what pricing would be and it ended up being cheaper than we thought it would be and we got a great trade-in value on my sedan. Chase Abrego was very nice as well handling the financial portion and signing of the paperwork. He even was interested in what my dad was talking about on a random tangent that wasn't about cars haha overall great experience, I didn't feel pressured like I have been in the past at other dealerships. I would recommend Round Rock Hyundai to anyone looking to purchase a vehicle.

Yakila sold me my first new car, he was so helpful and had such a friendly attitude! Definitely made my experience great!

Rick Tankersley of Round Rock Hyundai did an outstanding job when we were shopping for a used car. He was knowledgeable on their inventory, responsive to questions and always returned calls.

I recommend him completely.
Lane Thomas in Round Rock, Tx.

I'm so glad I purchased my first brand new vehicle at this location, the staff is so friendly! Victor Quinonez helped me get the car I was looking for. I liked that he spoke Spanish, it definitely came in handy when talking to my parents. He was very kind & patient with all the questions we had. He went over every detail I needed to know about my car, which I really liked. Thank you, once again, Victor!

Our salesman, Victor Q, was a pleasure to work with. Polite, knowledgeable, friendly and spent ample time demonstrating and explaining all of the new Santa Fe's features. We highly recommend him.

The process from start to finish was phenomenal.
Adel went above and beyond to make the process as easy as possible.

Over all very good. Service rep could have addressed not cutting the key as I didn't make the service appointment. The service department area is state of the art, my wait was very pleasant.

Victor Quinonez provided the best experience for the purchase of a 2020 Tuscon. Prior to visiting with him, we worked out a deal making for a fast and seamless in-person processing.

I highly recommend asking for Victor for genuine experience.

Worst customer service experience I have had at a car dealership. After spending $150 to get a new key fob and programmed. Car's Battery started dying thought poss bad bad battery so got new one. still same problem. When I attempted to contact the service dept about this problem sent 1 email via there web site no response tried thru their OnLine asst. no response, called left message for manager finally returned my call started out copping attitude kept say not there fault and then when I asked for a sat appointment said this to would be problem. you usually here things like you get what you pay for not in this case paid exorbitant amount then nothing but attitude.

Checked my Santa Fe Sport and confirmed that all is well.

We recently bought our car at this location. As a first time buyer I wasn't sure of how everything worked, I was very glad that Erik Martinez (our salesman) was there, he was very patient even tough we didn't buy a car the first time around he was there every step of the way and wasn't pushy at all with us, he made us feel like we were important. Thanks to Erik I found my dream car and i can say i love my Hyundai sonata!
-Rebeca

My service experience was excellent. Patti was great to work with!

Victor Q was amazing to work with. Be sure to ask for him!

I drop my car off and was given a time of approximately 2 hours. I was offered a beverage and a comfortable waiting area with a nice charging station for my phone or tablet. The service was completed in a very timely manner. They answered all of my questions and I was on my way. TWO THUMBS UP!!! And FIVE STARS

Awesome dealership. Great selection. Kind salespeople that will go the extra mile. Highly recommended!

Worst dealership and worst service department. DO NOT RECCOMEND.
I don t even know where to start with this place. But the fact I got screwed over by them is enough. Not trustworthy or honest. If I could give no stars I would.
I would rate this place a negative 5

Great service! I am pleased with the hole purchase process. I hope that we will be able to hold a good relationship with this dealership for years to come. Congratulations to Rick Tankersely for being such a kind, funny and professional salesman!

From the moment I drove onto the lot I was met with a professional staff, didn't feel pressured and felt my wants were important. Aaron listened to the features I was interested in, showed me the vehicles that met my interests resulting in walking out the door an owner of a 2020 Kona SEL Plus. Would highly recommend visiting Round Rock Hyundai for a stress free experience (well as stress less buying a car can be).

Never got the rebate/discount for being a veteran.

As someone that unfortunately bought a vehicle from them, they have my contact info as well as a copy of my DD-214. If they were in any way sincere, everything they need to rectify this situation - they have. Their response of a form letter below shows that they could care less.

Our 2015 Hyundai Sonata had a massive engine failure on the interstate. We had the car towed to Round Rock Hyundai. Kami was our contact there from Day 1. She figured out that the engine failure was part of a recall, arranged a free rental for the duration of the engine repair and kept us updated almost daily. Our car was actually finished earlier than expected! Not only was the repair covered by the recall and the rental car covered by Hyundai, they picked up the tab for the tow too!! We will never go anywhere else!!

Let's just say the moment I spoke with Mr. Aaron Hargrove, I knew we were in good hands! This has been the SMOOTHEST and BEST car buying experience ever! I couldn't thank him enough for all that he's done. He was absolutely amazing! He represented VERY well and being that I'm a Licensed Insurance Agent I encounter lots of people in the market for a car and couldn't be happier to recommend you all!

Unlike the South Hyundai store with whom we did NOT do business 3 years ago (rude, condescending), our salesperson, Abell, at Round Rock Hyundai was very helpful and gracious. Finance was nice and they have a very cool document signing system that displays the docs on the desktop like a huge iPad. Delivery, though, was not done well, but the GM has already scheduled us for a full detail and replacement of pillar pieces that was scratched when their delivery prep used something abrasive to clean them. We've used them for service for the past 2 years on our older Santa Fe. They matched the Carmax appraisal and still gave us $5K off a new, fully loaded 2020 Santa Fe. This is our car dealer for a while.

We went to RR Hyundai to buy a car with a friend of ours to help us and get another opinion. We were greeted by a salesperson (Charles, I believe) who seemed nice in the beginning. After explaining to him that we were looking for a not-so-expensive car, preferably model A or B, he first showed us some used cars. This would have been fine, but he started with a completely different kind of model which was pricy and had a lot of miles. Bad start... Asking for models A or B, he showed us some more expensive cars, also with a high mileage. He simply "forgot" to show those cars which were cheaper (because they had less extras) or less mileage (because they were generally newer). We had to ask specifically for those cars, pointing them out on the lot, but we didn't get a good feeling at this time. The test drive he offered was OK, but he didn't seem interested when my wife wanted to drive the car as well -- she had to ask like three times to get the test drive as well. Finally, the prices on the cars were completely different than those advertised on the internet. Asking him how this would come about, he mentioned something about rebates we could get *if* we were eligible for them. Those rebates are not mentioned on their website anywhere!! So, we went inside to see what kind of deal he could offer, and his first offer was more than 2,000$ above the price we had seen on the internet. When our friend started asking how the price is made and why the price online and offline are so different, he started opposing him in a way that became more and more unfriendly as time went by. Eventually he got an invoice that stated the MSRP, options, etc which said that they bought the car for X dollars. He then explained that the internet price Y is simply the MSRP minus the rebates, but he didn't seem too eager to explain why he was 100$ off (one would guess that it's pretty simple to subtract 1000$ from X). He also said that we couldn't get one of the two rebates because we're not eligible, and he would only give us 500$ off the price which was on the car. After a lengthy discussion about the price he made his final offer which was still 600$ above the advertised internet price. After refusing that offer he got the local branch manager who said he can't do any better than Z, but at least he got the correct price (MSRP less 500$ rebate). Overall we didn't feel happy about the way they make prices, so we left, but without the car... Went to South Point Hyundai the day after, and they were so much more friendly, comforting, etc... If we had known this before, we would have gone there in the first place.

Sales Rep - Victor Quinonez provided excellent customer service during my search and purchase of an Elantra. Throughout the entire process, Victor answered all of my questions with patience, honesty and professionalism. The service provided by Victor Quinonez enhances the Hyundai brand, and Victor should be recognized for it. Thanks Victor!

All of the staff at Round Rock Hyundai was very courteous and professional. I didn't feel forced into my car buying experience at all. Victor Quinonez was very polite and on top of all of ours needs, I would highly recommend him!

This was my first car buying (leasing) experience and it was not what I expected. James Curtin helped us through everything. He listened to what I wanted in a car and showed me exactly what I asked for! There was absolutely no pressure and I felt so comfortable the entire time (even through the finance and numbers part). James cared about what we wanted and what we got and we ended up leasing a new car! I would definitely recommend going to Round Rock Hyundai--they have a great selection of cars and an amazing staff! Ask for James Curtin!

My experience at Round Rock Hyundai could not have been better. Paul helped me find the perfect Palisade to fit my family s needs and budget. He was honest and knowledgeable, and allowed me to take my time through this process without ever pressuring me to make a purchase. He and Aaron (General Sales Manger) were excellent, they both took their time and worked hard to help us structure the deal so that I got the best value within my budget. I ve never purchased a Hyundai before, but I am beyond happy with my purchase and experience and will definitely return in the future. Cory in finance was great as well, he helped me get an excellent extended warranty at a great price. All three guys were truly wonderful to work with, I highly recommend this dealership.

JR always takes great care of me and my 2016 Hyundai Sonata

Had an amazing experience at round rock Hyundai this is my second car I have purchased from them.

Adel was my salesman and truly made a miracle happen, he got me into a 2019 Hyundai Santa Fe ultimate and out of my 2017 jeep Cherokee.

I highly recommend this dealership and go see Adel for your new car.

I am extremely satisfied with salesman Yakila Hollins. He went above the mark to get my husband and I the car we wanted. Small town kindness mixed with excellent business ethic. He is the man to see about a vehicle. I am more than pleased with my 370z. Great experience overall!

Thank you to Justin, Corry and the team at Round Rock Hyundai. We are first time Hyundai owners and we re thrilled with the process at Round Rock Hyundai. We were treated respectfully and were provided all the information we needed without ever feeling pressured to buy. We definitely felt like Justin, Corry, and Round Rock Hyundai had our best interests in mind.
Thank you!

Ty Grant helped me out so much! Him and the finance team were able to get my payments where I wanted them and more. Definitely left happy!

We came in and closed the deal driving off in less than 2 hours. We told them what we needed and they listened. Easiest, smoothest, fastest and least stressful vehicle purchase ever. No pressure, no games. Thanks! Love the Santa Fe.

My service advisor was very knowledgeable in what service I needed it will need in the future.

Only place I trust to work on my Genesis. Great service, great techs, nice dealership.

I can't say enough good things about Round Rock Hyundai. Rick was wonderful to work with - very thorough, patient, and always available to help/answer questions. I was dreading having to go through all the work to buy a new car but he made it easy. I would definitely recommend this dealership to anyone.

I purchased a Hyundai car on Saturday and Blake Estes helped us to find the right car that fits our need.

Blake is very knowledgeable about the diferent trims, features, and specs from the different cars you can buy.

He is very patient, he showed us different options to chose from.

I know buying a car takes a while, but Blake helped us to have an easy and smooth process to complete our purchase.

This is the time that I spent less time at a dealer ever from start to finish.

I never got bored, because the waiting was very minimum.

I want to thank Cory as well, he is the finance manager. He offered all the different options and packages to chose from and made the paperwork and application process easier.

Thank you for helping us on this process and for helping us to make our purchase experience easier and smoother.

The service staff was courteous and recognized me as a long time customer. Even washed my car after servicing my car.

Jonathan was fantastic, took time with us, explained well, let us have time on our own to talk. He also got us an insane deal for our new Santa Fe. Don t regret at all going there!

We just bought the new Palisade at this location and we had such a great experience! First off I absolutely love my car! My sales person Aaron really took the time to make sure all our needs were met. He stayed really late with us and was patient with my kids! Our finance manager Cory was also pretty awesome, he spent the time trying to make sure I got the best deal. It was also his birthday and we kept him so late but he just stayed in a great mood the whole time! Thanks guys for a great experience!

I bought my first car with the help of Aaron Paterno and I couldn't be more thankful! the process was very easy and quick & they offered all the safety features I was looking for! I would highly recommend Aaron and Round Rock Hyundai!

Decent service but they hardsell you on a car make you are not interested in, and were unwilling to help me find a make that I really wanted. Disappointing because I personally know people who purchased from this outlet. Other outlets in Austin are much better, which is surprising since you would think it would be more expensive in town.

Becca helped me pick out my dream car, she was amazing! I was thrilled with my experience at RR Hyundai...

Great people who helped me buy two cars this year! Can't say enough good things about this place. This is where you want to buy your new or pre-owned vehicle!

I waited 5 hours and 10 minutes for an oil change...an oil change!...I needed my USB port fixed as well (main reason I went there) and they did not look at it as the man servicing me said to just purchase a hyundai brand charger and that would fix it. I then go to get it at the end of my incredibly long stay to find hyundai do not make the chargers for my hyundai ioniq on the android...go figure!
So the main thing I went in for was not seen too and I was ultimately told to come back and book another appointment to have the USB port looked at...that's odd seeing as that is what I came in for today!!!
The reason I purchased the added platinum warranty was for issues like these to just be taken care of! what a huge waste of money!
So now I am left with either leaving it and just accepting my car won't run my android auto or booking another appointment and bringing my tent to pitch up inside the hyundai dealership.
Love having my day hijacked and then ruined.
Thanks hyundai!

Ryan De-La-Hunty

I had an incredibly poor experience at Round Rock Hyundai today. I went there because I had received one of their scam flyers with a scratch-off showing I had won a prize. Now, I knew going in that this was a scam to get me in the door, but I am tentatively in the market for a used Hyundai Santa Fe, so I figured I would give them a shot to see what they had.

After getting the sales runaround experience for about 20 minutes, I finally found out that they did have one vehicle I might be interested in. Since I was on my lunch break, I asked them to call me with the price on the vehicle so I could get back to work. Instead, they had me wait while they brought the car around for me to look at.

The car had just come in on trade, so it hadn't been cleaned yet, and was absolutely filthy. I asked them again to call me when it was cleaned up and priced, because I might be interested based on the price, mileage, and condition. The salesman absolutely refused to give me a price on the car. He kept insisting to try to run numbers based on what I was willing to pay each month. I flat out refused to play his games anymore, and explained to him that I only buy cars based on the final cash price.

He said he would go get the price, and wandered around for another 10 minutes without doing so. At this point, I was 15 minutes late for work, so I had to get up and leave without claiming my "prize".

It astounds me that in 2015, salesmen and dealerships will still try to play the same money games and refuse to listen to the customer. Let it be known, that if I do buy a used Santa Fe, I will not be buying one from Round Rock Hyundai.

I just bought a car here my Salesman s name was Jonathan! He was very kind, very patient, did not rush me and did not try to upsell me. Overall very good experience and I love my new car!!

Working with Rick and the Hyundai team was a great experience. They didn't pressure me and allowed me to take my time with my decision. When it came time to close, it was a painless, and stress-free process. Definitely ask for Rick Tankersley when you go!

Our salesperson was Ty super professional and proficient. My husband and daughter went in one evening checked out the car negotiated a price and the next day we had Auto PI check it out (our preference ). It checked out just as the assured and we left that same evening with the car. It was detailed as well. Ty our salesperson followed up to check for any issues and then when her tag came in. We have bought several cars over the years but the customer service provided surpasses any we have experienced. Thank you soooo much Ty.

The salesman Johnny Cho was absolutely great in every way and deserves a 5 star rating. However the 3 star rating I gave is ALL DUE TO ELI THE FINANCE GUY. We had an absolute great experience up until we met with the finance guy. I asked my dad to come with me to find a car and we had an appointment with Johnny Cho to look at a used vehicle. We arrived and Johnny had the car ready and waiting for us to test drive. The process of agreeing on a price was really easy and a pleasant experience, thanks to Johnny! We met with Eli the finance guy to sign the final paperwork and was met with a very arrogant, condescending person. He was trying to up-sale all the warranty options and when I said I wasn t interested, Eli began to banter me with why i would not want a warranty. He continued to badger me until my dad stepped in and answered one of his questions, insinuating it was time for him to move on. We were at the point of walking away from the deal all due to Eli s unprofessional attitude and chauvinist demeanor. If you purchase a car here ask for Johnny Cho because he was absolutely great but beware of Eli the finance guy, because he has a serious attitude, and treats young ladies with contempt!! If it were not for Johnny Cho we would have left all due to Eli the finance guy. Eli was absolutely awful in every way.

Took the car here 12/18 for some transmission related issues. The place is very busy so even with appointment and prompting took a while to diagnose the problem. No replacement car was provided and we had to take rental (1600$ charge) which the dealership eventually agreed to pay for.
Took a star off for slow service and lack of communication from staff regarding repairs.
Added 3 stars (originally 1* review) for communication with general manager and his ability to solve our issues.

I had a positive experience at the Round Rock Hyundai dealership. My sales rep was Victor Quinones whose motto is Victor Q working for you and boy, does he live up to that. He was not only personable and easy to talk to, but very knowledgeable about the vehicles I was interested in. Victor is a low pressure sales rep and does not push you toward making a deal which I really appreciated. He s focused on finding you the car that you want. When it came time to negotiating a price, he was fair and considerate of our budget. He also makes himself available, and returns calls quickly when he's unavailable. Victor Q goes to bat for you! I m very happy with my experience. If you re in the market for a new vehicle, stop by at Round Rock Hyundai and ask for Victor Quinones!

Tyrone did an excellent job selling me an new Santa Fe. He was extremely knowledgeable, helpful, and patient with my choice of colors and features. Overall excellent service in their sales department.

I came in looking for a used vehicle and Erik M helped me out big time! He was very friendly and made my car buying experience a breeze. He assisted me with authentic customer service and I left very satisfied in my new Civic!!

They worked with me to get the car I wanted and could afford. It was a good experience, which is not the norm for car buying. Ask for Adel.

I took car in for a recall. They were helpful and did the work in exactly the time promised. The waiting area was clean as well as the service area.
All the employees were friendly and helpful.

In the market for pre-owned car. Johnny provided requested information.
Great communication and price!

Great place to buy a vehicle. I ve purchased two vehicles from RR Hyundai since 2009 and it s an easy, no-pressure experience. I ve worked with Mark both times and he s just the best. Thanks for being trustworthy and making buying a car easy.

Victor Q did an outstanding job of meeting all our needs. This is the third vehicle we've purchased/leased from Victor.He's always available if we have questions.

Round Rock Hyundai Rocks! Adel Bssaeso, my Sales professional (and Drew and Mark) were FABULOUS! They made selecting the correct model, taking in my Jeep trade in and the finance package a delightful experience. I love my Tucson SUV (far superior to Jeep) and recommend this dealership to all.

Awesome Santa Fe 2017. Great experience buying it from Rick Tankersley who took great care in making sure I was aware of all of the fantastic bells and whistles. Am enjoying the smooth ride. Very professional dealership.

Adel Bssaeso is a great salesperson! He helped me out so much. I went in thinking it was almost impossible to get a 2021, but I walked out with one thanks to him!

My husband and I purchased a pre owned Hyundai certified Sonata back in late March . We bought the car because we saw it was a good deal online. My husband took the car to have the tires rotated at discount tire and was informed the car still had the wheel locks on it . Discount tire was unable to rotate the tires and advised we take the car back to the dealership to have the locks removed. At this point my husband thought that it was going to be just an easy fix but only to have to wait an hour and a half . He walked in and the sales manager Lance told him he ll see what he can do. Honestly at this point when it was brought to his attention that the locks were still on it he knew they did not have the key. I took Lance aside letting him know how frustrated I am and we shouldn t be having to deal with this issue. How did they complete their 150 inspection? Also bring to his attention that the rotors or needing to be replaced. Lance s response to me was I didn t have to do this but I took care of it for you. After you buy the car it s your responsibility and by Texas law used cars are sold as is .. And if I m not mistaken you paid what the the trade-in value is . My reaction was if you can t get the tire off isnt that a safety issue? I mean the lock should have been taken off when the car was inspected?! Even drive time replaces the brakes and rotors before they re sell a car.Lance went on to give an example of his wife drives with worped rotors and she doesn t care . I m sorry but I don t care about your wife is what I really wanted to say. Either way I knew I wasn t getting any where with him and I was beyond frustrated. A week and a half went by and my husband was cleaning out his car. He found a notebook underneath the seat. It was from the previous owner . Unfortunately it was probably the worst thing to even find ever for someone. It was a book containing explicit information on his funeral in how to he s going to complete his suicide. I immediately called the dealership letting them know just in case they could contact the person s family. One of the salesman Paul answered the phone. Very attentive and concerned. Paul immediately said he would talk to his general manager and call me back in 10 minutes. Paul kept his word, Called me back to let me know the car was a lease from another dealer. Which the name of the previous owner is unable to be found. He was very comforting and understanding. While I was on the phone with Paul, Lance called my husband cell phone. Mind you I never talk to him neither did I want to. His exact words were there s nothing we can do so discard of the book. My first reaction was how inconsiderate and unsympathetic are you As a person. Sales and customer service go hand-in-hand. I am your customer and a concerned citizen. At this point He should ve acted like he cared even if he didn t at all. I guess he s never heard the saying fake it till you make it. My point is this whole experience has made me rethink purchasing a pre owned car . Now I have to buy new rotors and brakes. I have to hope and pray nothing goes majorly wrong for this car. So I don t have to go back to the dealer and use my certified pre-owned extended warranty. Paul needs to promoted to a manger . I am still waiting on a call from the general manager . Most of all I have to now deal with the emotional situation of the possibility that one took there own life in this car .

Went in for state inspection. Took a long time but they also did a recall replacement whole we were there.

Eli Theard was very knowledgeable, helpful, and just a friendly guy. He answered all my questions and made the car purchasing process smooth and seamless. I recommend this dealership.

Johnny was extremely helpful and was very accommodating! Very painless process although reconsidering the extended warranty.

I bought a new Elantra at Round Rock Hyundai this summer and my experience was great! Adel Bssaeso helped me through the whole process and was amazing. He made my experience smooth and enjoyable. My new Hyundai is treating me great and I could not be happier with my choice.

As has been my experience over the past years, this dealership provides friendly, professional & dependable
service.Service Advisor Cody Martin
was very helpful.

Horrible customer service. I chose this dealership for service instead of south because it's a bit closer, however, each time there has been a problem. If you don't leave a five-star review, they call, text, email. Last time call was at 8:03 AM. Desperate for good reviews. Went in yesterday and this was my last time there. Always excuses, always passing the buck. I've owned cars for more than four decades and this is the worst place when it comes to GOOD customer service.

They did a great job they worked with us Eli was super great

My first day there to get my car serviced, they damaged my car. Third day there the service, service writer was argumentative and would not give any decent customer service. There's another Hyundai dealership south. I'd rather go there.

I had a great buying experience my salesman Ty was amazing. Did not pressure me but was very kind and knowledable!!

Very friendly and helpful staff! Loved my first Hyundai experience

My wife purchased a car from here about 1.5 years ago and the experience was decent, so I decided to go back for my vehicle purchase. I called ahead in the morning (5 hours before my visit) to set up an appointment to test drive a used 2016 Santa Fe. They asked for, and I provided the stock number of the exact car I was interested in. They told me they would be ready for me. They didn t even try to prepare for me. I left work early so I would have time to do this deal. Upon arrival the sales guy went to the back to get my information. He came back, claiming we had to go look for the car because he wasn t sure where it was. Once we found the vehicle, the hood was up. The car (a 2016 model) wouldn t even start! So they took it to service to diagnose the problem. So far, not very well prepared for my visit. I was trading in a vehicle so they took my keys to evaluate my car. They conveniently kept my keys and had me wait over an HOUR and a HALF until they fixed the car I was interested in. Supposedly they replaced the battery.
During the test drive the sales guy received several calls from Hyundai and they started talking about a customer by name. I knew way to much information about this customer s dealings with Hyundai by the end of the test drive.
Now, negotiations begin. The sales guy claimed the sticker price was over 25k. I had to pull up their website and show him it was listed at just over 20k. Once we established the internet price was the valid one, I was fine to pay that number and had no interest in negotiating that number down. All I wanted was a fair trade value for my vehicle.
My car has 25k miles and is in good condition. Kelley Blue book said my car is valued in a range of 15k-17k. they offered something just over 12k. They lowballed my car by at the least 3k! I told them that was way too low. They came back by adding about 500 bucks. I was insulted. They treated me as if I were an idiot. They started telling my all the woes of selling cars and how it would inconvenience them. The sales guy asked if I knew the resale value of my car, I was irritated at this point so I told him no. He stared at me blankly and then said Well, aren t you gonna look it up? Since when is it my job to look up resale values for them??
I was patient through this whole process and didn t lodge one complaint up until this point. From here I told them to give me my keys and I left. All in all, I was there over 3.5 hours to drive a broken car that they had fair warning I was coming to see. Then I was treated as though I was crazy for asking for Kelley Blue Book value on my trade. I wouldn t recommend this dealership. It seems to have that old-school, snake in the grass, how can I rip this guy off mentality.

I am a first time car buyer and was being overwhelmed by the stress of buying car. I met Paul at Round Rock Hyundai on one of my first days out looking....he politely kept up with me through my process but wasn't pushy and didn't make me feel pressured to come buy from him. When I finally decided what car I wanted I knew exactly who I wanted to buy from, keep in mind I had met quite a few car salesman in my short-time of car shopping. I called up Paul and he came up ON HIS DAY OFF! :) And sat with me though the whole processs, which was short and painless, He even went up to see if they could get me a better deal without me having to ask. His kindness and patience was exactly what I needed I would ABSOLUTELY tell anyone who is looking for a car to go to Round Rock Hyundai and ASK FOR PAUL!! :)

One of the worst experiences I've had. I arrived for my service appointment, which I had to book over 1.5 MONTHS in advance because they were too busy apparently. Yet when I arrived there was only 1 car in front of mine. The salesman called me about 3 hours before my appointment to confirm that I was coming and to ask me if he could take a look at my car to see if they could buy it from me because they were "embarrassingly low" on inventory and that "customers were not coming by there lot because they were too low on inventory". I said sure, but made it clear I wasn't looking to sell it that day. 30 minutes after dropping my car off at the service department for service the salesman comes to the waiting area and gives me a low ball offer on my car, which I declined adamantly. He persisted to say that they wanted to buy it from me and I declined again. I asked how much longer would my car be in service for an oil change and minor maintenance and he said it's typically completed in less than 1 hour. After about 2.5 hours of waiting, I'd had enough. I went to the service department and my car was parked right out front. So I'm thinking it was done and maybe they'd forgotten to call my name and I was going to pay and leave. I spoke with the service manager and she said they hadn't even looked at my car. I asked why not, she said the salesman only asked for an appraisal and did not allow it to go to service. I had to leave for a meeting, so I followed up that evening with the salesman to address the situation as I was extremely upset. He did not take any responsibility, and insisted that it was actually MY fault and was upset that I didn't accept their low ball appraisal for my car, that I had said from the get go that I did not want to sell that day. Will not be going back here. Do not recommend!

Phil was extremely helpful in providing us the information we needed throughout the process of selecting a new vehicle. He listened to what we were looking for and made sure he was showing us vehicles with those features.

Mark was a fantastic seller, with patience with our English language gap, supporting us with all information required to make the deal !