RKZ Review

Disappointed for the new Poly Building service today. There is only one insurance cashier and the service is really long, 50 minutes just waiting in line to list the doctors. In the end the doctor was gone. As if there is no connection between the register cashier and the doctor's office. From the front (Satpam) when we took the ticket, we should have been asked which doctor. So, the register cashier and the doctor's office already know that there will be patients. If indeed the doctor feels it is sufficient to accept the patient, so just close the system & continue the examination for patients who have just registered .. So from the beginning the other patients are not "tricked" to take numbers, lists, etc.
1 patient before me also experienced a similar one, waiting a long turn finally only informed today the doctor came home early, please return tomorrow.

Add operators at the insurance cashier. The number of insurance patients is also a lot. If there is only one operator plus the old service, just get ready, more and more patients are disappointed.

Whereas in the past when Poli was old, the service could be fast.

The garden is nice, it feels like to steal the orchids hahaha

clean hospital .. very good service .. good doctor .. the nurse is nimble .. has a large park, can help the recovery process of patients faster ... including hospitals that are disciplined ... especially in the interests of patients so as not to be disturbed and can rest better .. there will be a new building, hopefully the parking problem can be solved better ..

The service is fast, not complicated, and is handled immediately, the doctors and nurses are friendly

Excellent service, special facilities, comfort all areas are so peaceful in accelerating the healing process ..

old but clean catholic hospital.. they have many famous doctors compare to another hospitals..
but what a pity the service is very bad.. they employ old people to be nurses, cashier, and receptionist which are very slow, not so smart, and lazy to work.. even only to answer the patient's question..

Service administration at the insurance counter is very unpleasant
This is my number 081233433193

The atmosphere of the hospital is cool, the sick can be more calm, clean and maintained

Was once treated here because he was temporarily paralyzed. Handling was fast and the following day my legs were normal and healed again.

Too much birocrazy and too slow in service. Service quality is very very poor.
Especially the radiology section.

So glad I have experienced my bones cracking the left side

The most important thing to be treated in the hospital is that we can recover without being 'scratched' at super expensive prices.
In this hospital a lot of relatives, friends etc. even though critically ill but always able to get out safely. I think because of many factors:

1. The sisters are all nimble (all the sisters are mostly lamas2)
Which means they have experienced and professionals deal with many kinds of patients. Because experience is needed
Every 2 hours the sisters always check, the night also checks. So even if the patient does not have any care, it will still be OK if left

2. Doctors here are professionals
Most doctors here are professional. Overall hanpir all good

3. The hospital is crowded
The hospital is crowded, so I don't think he needs to 'scratch' the patient to make any actions so as to incur unnecessary costs. They always make sensible decisions according to the needs of patients, unlike 1 hospital in South Sby, where most of my relatives / friends there certainly did not survive / misdiagnosed and eventually moved. Cmn good building

4. There is a prayer service
No matter what religion we are, but praying is very important. Many patients who enter may not have a religion, here we can pray catholically, at least we can make a heart of peace so that it makes the healing process faster.

Weakness,
1. Ancient buildings
Even though there is a new level 3 building, but it still feels old. The Rs will build a new 7-storey building, hopefully it is much more modern, so it can be more crowded

2. Little parking
If you come here, it is best for morning or evening (not visiting hours) or parking a lot. But we as guests want to visit, better oakai driver or taxi

Overall,
I still choose this hospital if I am sick, because my primary goal is to recover. It's useless if the new building is good, the doctor is clever but if the new team of nurses has no stupid experience, it can still make the patient's condition worsen. So in this hospital besides being a clever doctor, his team of nurses is very meticulous and nimble. Thanks for RKZ !!!

The hospital is clean. Although the building is old but still sturdy and comfortable. The doctor and nurse are friendly.
Hopefully it continues to be the best hospital.

Inside feels horror but the atmosphere is really comfortable, calm, beautiful, and cool.

This hospital has quite complete facilities with good and fast services

Building ia good well maintain but the service and their helpfullness was very unsatisfied and not patient oriented, we were supposed to check out on the afternoon, but we have to wait for the all the administration things and wait till around 10 pm , and thats because we keep asking regulary every hour to the nurses, chasing them, where is the stuck process, whats keeping so long, and everybody said its the procedure or SOP especially take quite a time with insurance. Thank you for the valuable experience i learn from here.

Very bad

Want the doctor want the nurse is very bad except
The mother who is in the registration is very friendly

This healthy cottage is an innovation service offering from the RKZ hospital, here we can vaccinate infants, children to adults, can also medical check up. I often get vaccines here at affordable prices and without additional costs. The doctor is friendly and kind. We are happy to be reminded for the following vaccine. Bravoooo Rkz and healthy cottage

Because bringing the results of the thorax n said it was tight, the card was refused full ditolak

parking is rather difficult when visiting hours, it's better to grab a grab for easy

The nurses and doctors are very good and one thing is that the place is very clean, it feels like it is not like a house in the garden.

The hospital had lots of mosquitoes, until they entered the room

Fast and friendly service. Parking is often inadequate.

The specialist doctors ... the nurses are also capable of being ok ... there is someone who also orders the cellphone because the nurse is responsive and the monitor is monitored and checked once every two hours ...
the less is just the parking lot ... here it's better to ride transport online ..

Hospital service is unsatisfactory. The complicated complicated old want cash to use insurance. I have never been to a hospital for the details of adm admission.

The other one in Tlp is difficult, how come I want to fill in the foam claim so it doesn't work on the machine, the machine continues, what is it?

I am very disappointed with the treatment of Dr. Franky at the ED. I waited for more than 20 minutes and asked how much longer I had to wait, Dr. Franky was then unhappy and answered if he didn't want me to go. Is that how doctors treat patients?

+ The doctor is friendly and nice

Bad service & unfriendly sister
Come at 8.30 by the doctor at 11
See the doctor 15 min then wait for payment of the drug 30 min wait for the racik drug 45 min .... at 12:30 just leave the hospital
Old service (01-26-2018)

Thumb 2 for this hospital service. Nurses are very caring and responsive.
The place is comfortable with long shade. Clean rooms. Toilet and clean water. There is a mosque although small.

The service is good, fast and very caring for patients. Her doctor also understanding all. It's just that there are a lot of mosquitoes (maybe because there are so many parks) and have been given insect repellent but still a lot of mosquitoes. Maybe RKZ can plant lavender so that there aren't many mosquitoes.

Hospital is comfortable with lots of parks, makes you feel at home ... hospitalization for 5 days

The legendary hospital in Surabaya, the specialist doctors are top .....

first come to igd at half past 7 want to check, it is recommended to a specialist in internal medicine. we obey. he said at 7 can already be with doctor caroline. get to poly, register and others ", waiting. already checked blood and X-rays, forced to wait until 9 o'clock because the information was told to wait until 9 o'clock. disappointed with the info from the ugd unit that said at 7 o'clock already. it turns out hoaxxxx.

Nice and professional nurses, almost complete facility, clean, and most importantly good doctors

Really good. Competent doctor. Well handled and friendly. Very solutive

The service is good, the officers and doctors are friendly. And the location is not the same as the sick patient.

Good Service, Good Quality, Sister + Doctor are friendly, The environment is really clean, Quality is guaranteed anyway, RKZ Surabaya The Best

Good hospital, but very very slow in handling patient.

Private hospital with very satisfying service. With a green park in the central hospital that is still maintained from the beginning of the construction of the Dutch era and can be for patient recreation. The nurse is friendly but firm. Cleanliness is really considered both treatment rooms and other supporting rooms.

The vaccine is really delicious here. The doctor and staff are friendly and considerate of the patient. Because of his attention, we are also reminded that it's time for vaccine * really surprised, did not expect to arrive in its entirety. There is also a WA so I can ask first, then if you want the vaccine you can make an appointment via WA. Saturday is open, but usually crowded. It's better on a normal day, the queues aren't as busy as Saturday so they can be more flexible

Very nice. The service is okay. Cleanliness is okay too.

It's really hard to contact by telephone 5678562 ext 307 ... the cashier of the ER cooks up to 15 minutes, no one has received it. What kind of hospital is this ... the service is very dilapidated and not professional ... is the management not like the 1980s? famous for being the best ... or have changed management that is in shambles ... services are difficult, how about serving patients, they will be arbitrary ... later, if it's already quiet, no one wants to propose there, just know the feeling of closing and closing because of unprofessional behavior .. be careful if you choose a hospital that is easy to hub and professional

The bad guys are puoll ... WA customer service is very long and not even active. Besides that, parking attendants are also evil. Moreover, the Sisters & PJO are really bad. It seems like his son is an idiot ... he keeps intriguing then ..

In June 2019 spine surgery here, hospitalization for 9 days. Nurses, therapists and doctors are all friendly and professional. Good service, rooms are always clean. From the first entry until KRS all procedures are fast and there are no complaints. Satisfied with the services of this hospital.

My service is not satisfactory from 10 am to 3 pm I want to control the consultation to the doctor's urology not coming, the doctor should have come in the hours of practice, finally I cancel because the patient is the king not a patient who waits for the doctor, if emergency how can it not be helped

The worst insurance administration service I've ever experienced

The hospital is clean ... the medical service is good.

ignorant hospital. the service is not good at all. I've been waiting from 3 pm. it turns out the operation was delayed until 11 pm the toilet is broken too. what is this ???

One of the oldest hospital in Surabaya, RKZ now has new building after finishing the renovation. The old building is still exist and keep their old-fashioned design. A chapel is also accessible in this hospital and can be used to pray.

Radiology is so bad ... the patient's family is told to hold the board on their own when they do xray on the grounds that the radiologist has been exposed to radiation every day. When going out of the hospital, there is a very long administration process, even though the patient is general (not insurance / bpjs). Very not recommend hospital with very old building.

Good Vibes for medical check up. Many expert doctors

Rmh the nurse is friendly. . .
So I miss the Sisters "who were born in 90 years when they were treated ,, guess" I still know q ya T. T.

Greetings to Doni (nurse) from Banyuwangi and Bagus (at that time still akper) from Bali, and another one from Malang, I forgot his name. are they still on rkz?

Here once to visit a friend quite some times ago.. it's an old catholic hospital with big lush green garfdens.. very well managed but need a retouch for the waiting rooms..

Fast service, clean, beautiful and beautiful garden. It's just that when late in the night the mosquitoes were very many. Especially for non-AC rooms. And the price of archery is never a lie, the maximum service is expensive

Of the 3 places I have tried for child vaccines, Pondok Sehat RKZ according to my best. From the start in terms of price (the price is not too expensive) and include doctor handling fees, services (can book via whatsapp and pay DP via transfer, queue numbers are also informed via whatsapp), the lobby is waiting comfortably (far from the impression of a hospital, which makes children I am traumatized, the doctor and staff are friendly, before immunization is weighed first, measured body temperature, then can check body length and head circumference as well. From the start of the list system, queuing and payment are all made easy. Open Saturday too. The parking can be in the front area of Pondok Sehat directly, without the need to pass the RKZ parking area.

The nurses were all fierce & the patient was not told what medicine he was taking now & what function. Even though knowing that was the patient's right.

Exceptional hospital services, second to none. Very friendly and and very soul to serve.

Unfortunately Daddy misdiagnosed here, so he had to undergo unnecessary surgery. Some bones even without iron.

My dad was diagnosed with Cordoma, a benign bone tumor in a difficult place to take. February 1 2019, papa operated for 8 hours kurleb. Now that's 4, Dr. comes out and says "it's not Cordoma."

Then we were directed to Dr. Oncology at Siloam Hospital, only to find out that papa multiple myeloma, blood cancer. After siloam, we brought the father to Penang, and there we know that the operation of the iron plug in the papa's bones, the operation that does not need to be done.

Ok. Good hospital. Old Building and Been renovated. Been staying here for 3days 2 night. They have chapel too. Keep up the good work.

The cost is relatively expensive..suster is responsive and friendly .. senior doctor but doesn't explain in detail the cause of the disease..shg not complete.

Good and friendly service. Complete specialist doctor lengkap

Been here twice. The first was to visit my college friend who had an accident because his laptop was stolen. The second is to visit the students. First, just enter the usual, but right in the middle, very gardeny. Because the majority of the treatment room is on the edge, the middle is a cool and beautiful garden

this is the only hospital in Surabaya that prioritizes service. The doctors & nurses are quite nimble & professional, although the building is old but quite well maintained & clean, it is very recommended. There are suggestions for the administration if the service is very bad, it seems chaotic & lacks coordination with the insurance. Even though I use insurance ... and even that private insurance premium class of the card also caslhes where all the hospital bill costs have been paid (onbill). This experience naturally took me 6 hours to take care of the patient home !!! Really extraordinary !!! Even though in other hospitals to return the patient by takes a maximum of 30 minutes
From the review of nitizen comments from year to year in this column, it seems that the administrative staff of RKZ do not want to fix their performance !!!. It is unfortunate that the services of doctors & nurses who are very good & professional "CLOSED" with the service of administrative staff that is very bad & chaotic

for adm ... especially the back building adm ... please be able to confirm the total cost for returning the exact way via contact per telephone ... it's really hard to call ...

Friendly cheap comfortable, but less spacious parking

One of the major hospitals in Surabaya and is very often a referral for other hospital patients because of adequate services and facilities. There are visiting hours if you want to see other patients.