Riverside Veterinary Group Reviews

This place provides horrible service and then tries to rip you off!

In short; I went in to treat my dog and it felt like they didn't care about the pet, just about the money. They tried to charge me $563 for a plethora of services, when I only needed an x-ray and pain medication ($230). The nurse and the "veterinarian" were indifferent and unfriendly. For the sake of your pet, avoid this place like the plague!

For a full review read below:

When my dog injured his tail I called the clinic that I normally go to, but the vet was out sick, so I decided to give this place a try since they were able to see me right away.

When I arrived the nurse didn't seem very knowledgeable about what he was doing, and was just making my dog, who was already in pain, feel more uncomfortable. When the doctor (last name Ramos), finally made an appearance and I explained the situation as to what happened to my dog, he barely made any effort to check him, told me to hold on for a few moments and left the room. A few minutes later the nurse came in with a bill for $563 and asking me to sign it before they could actually do anything to my dog. I was upset at the fact that they didn't even bother explaining what they were doing to my pet, or what they were charging me for. When I asked the nurse for what they were going to do, and what the charges were for he couldn't give me a straight answer, he seemed nervous and went outside, when he came back he only said that I didn't have to get all the procedures suggested done to the dog. The doctor came in and explained what they were charging me for, and as it turns out, I didn't have to get anything other than a set of X-rays to make sure his tail was not broken and pain medication, which summed a total of $230 dollars. It's also worth noting that the doctor didn't even bother coming out to explain the results of the x-rays and sent the nurse instead, at this I simply asked if I could speak to Ramos, his response was calling the doctor on the phone (even the secretary agreed that was rude!), needless to say this only irritated me even more, I asked to see him in person.

I quickly looked up the pain medication on my phone and found a pet pharmacy who was selling the medication for $25, which was half the price of what they were charging me. When I asked for a prescription the doctor refused, and said that I needed to buy the medication directly from them. I didn't want my dog to be in pain while debating for a prescription, so I said I would just buy it from them. The nurse then told me that because my dog was a large size dog, they were going to up the dosage. But, it was just because they didn't have the dosage they originally prescribed available. And they also charged me an extra $10 for new 100mg pills.

It bothers me to think that these people are willing to take advantage of anyone who goes to their clinic in a state of distress because their pets might be sick or in pain. It's wrong that they are doing this and people should be aware that all they care about is making money off clients. Washington Heights Animal Hospital might have old equipment and might not have great hours of operation, but they have always treated my pets with great care and were willing to work with me when money was tight.

I had the most peaceful experience putting my cat down here at Riverside. I am an Inwood Vet Clinic client, but found my experience here at Riverside made me reconsider my choice.

The wait area was quiet and SPACIOUS. The staff was so accommodating, patient and understanding.

Upon entering the room, the veterinarian, whom I've never met before, greeted me in a truly caring matter after shaking my hand. My cat looked peaceful and I was with her as she was injected. The respectfully told me I could take as much time as needed with her, but I did not feel the need to.

I'd recommend this vet to everyone with a pet.

The experience I had here was 1000 times better than the one I had in July at Inwood Vet Clinic. (I'll write my review there in fairness).

I have no pets now, but when the time is right, Riverside will happily have my business.

I love how my phone calls are answered if i have a question about my pet, great work

I ve never had to leave a bad review anywhere and with a heavy heart I must say that this place should just be shut down! I came in today because my puppy had an infection on his left front paw. I called around noon to see if they had any openings and they told me to be there by 1:30. When I arrive and told them I was here for my 1:30 appointment, the receptionist looked at me like I had 5 heads and told me my name wasn t on the list.

When we were finally seen the doctor doesn t even introduce himself and he was just trying to get us out of there as quickly as possible and automatically tries to slap me with a $778.00 bill FOR AN INFECTED PAW!!!!

We ended up just going with 4 injections of antibiotics and a couple pills to take home. All and all, you can tell they only care about over aggregating your dogs problems for their financial gain.

I wouldn t recommend this place even if it was the last vet clinic on earth! The vet should be a place you feel safe to take your pet, never again.

Least expensive option to purchase meds for my pet.

Please do not go to this vet. I had read bad reviews here before but nothing prepared me for the real thing. The vet was screaming like a crazy man behind the door. I had never seen anything like this. It was like he was having a meltdown. And he was also yelling at the gentleman who works there and was abusive. It was completely unprofessional. Furthermore he handed me a bill of $1200 without even carefully looking at my cat. Something is really wrong with this clinic. Don t go there.

Update:
And let me respond to the clinic s response. Oh like you are doing me a huge favor to stay open a little bit? And so what if I canceled my appointment? I had to cancel because My pet was fine and then became not well later. You didn t even do a basic examination of my cat! How dare you give me a $1200 bill without examination while screaming at your staff?? It should be illegal for YOU to have your practice stay open because you are completely irresponsible and unprofessional. I have NEVER left a negative review anywhere. But when it comes to pets wellbeing, I feel that people need to know the truth. You are an angry man screaming like this at your own practice! And by the way, I took my cat to a different vet. The bill was not $1200 and my cat is fine and healthy!

And further more, instead of constantly trying to defend your position in every single one of these negative reviews here, why don t you look and see what needs to be changed in your practice? You think people like us just want to leave negative reviews here to defame you just for fun? If people are complaining about the same things here, obviously something is wrong! And you as a professional need to address it rather than defend your position!

DR. RAMOS IS A DEDICATED VETENIARIAN.... HE WILL OFFER HIS BEST TREATMENT, ADVICE AND RELIABLE CARE....
HIS STAFF IS ALSO GREAT!! FROM RECEPTION TO
CLINICIANS..... ESPECIALLY DOMINIC..... HE IS GENTLE WITH YOUR PET.... AND DEFINITELY HAS A WAY WITH ANIMALS MY BEBE MAY SHE REST IN PEACE WAS HAPPY TO SEE HIM.... EVEN FOR SHOTS ETC..... AND NOW MIA IS ALSO RELAXED
AROUND HIM.... THE PRICES ARE FAIR TO HIGH
BUT THEN AGAIN WE ARE IN MANHATTAN, AND THEY ARE OPEN ON SUNDAY TILL TWO.... WHICH COULD SAVE YOU THOUSANDS COMPARED TO BLUE PEARL..... PLEASANT ATMOSPHERE AND CLEAN..... MY PREFERRED VET

This clinic gives your pet the medical care that the Dr needs to know how to do his job.

During my last visit, the vet relied on my observations and did not truly examine my dog; i.e., look inside the ears. feel for bumps, etc. Although, he noticed an overgrowth of hair and automatically assumed, cancer. I'm aware that smaller breeds are more susceptible to developing heart conditions or if the animal hasn't been spayed that there may be an increased risk for cancer. However, as a professional, he should not jump to conclusions and frighten a client. Through my experience, the clinic tries to upcharge by offering dental cleaning (even though my dog is too old and not a candidate for anesthesia and still recommended such services), ultrasounds, etc. Maybe my expectations are too high, but the vet that my dog used to see back in Miami, FL was detailed and took his time. If you're looking for a vet that takes his time and won't try to sell services to you (That's usually how they make their money)- look elsewhere. I had my dog visit Inwood Animal Clinic and the service received was unparalleled, so I know that I am not just being picky.

Reply to owner: I pointed out the lipoma - this was not discovered by the vet. Dolce is an 11 year old chihuahua and is not the appropriate candidate for dental hygiene administered via anesthesia. I have since had two other vets see Dolce and no one has identified a heart murmur as stated in our last two visits to your clinic. In my opinion, your clinic is looking for opportunities to make additional charges. At the end of the day, the vet has never thoroughly examined Dolce and has ONLY relied on my commentary. I am not a professional and expect the vet to provide his expert advice, care, and concern. Had the vet truly taken the time he would have known that Dolce has allergies and noticed that she has sensitive skin. Each visit has been comprised of 3-5 min discussions with the actual vet which is highly unacceptable. I really wanted this to work for us out of convenience, but I'm okay with taking Dolce elsewhere even if it's out of our way. Good luck.

Very unprofessional. They put us in a room , where the roof was leaking right over our heads . No sense of urgency nor safety precaution. A hour wait jus to get weighted.

Was pushing for me to put my cat down, after a basic examination and without even reviewing the paperwork on his condition from my previous vet.

Then had the gall to try and ask for over $700 for basic blood work and monitoring.

If you want to find a vet who cares enough to gather all relevant information and fight to get your pet well, give this place a pass.

NEVER AGAIN!

As a response to this piss poor response bellow. Shadow is now at home and showing great improvement. Next time maybe look at the paperwork and put in more effort than a twenty minute bare bones examination. To anyone who wants to see a real vet, I recommend Clinton Vet Center in Hell's Kitchen, well worth the trip.

ps. 102 is not that high of a fever, resign from practice.

Yea this place is pretty terrible something that should ve been and examination and meds tried to charge for X-rays and random testing that had nothin to do with my dog digesting poison he came out with a bilover $1500 all these reviews are correct he won t even come out and explain these over priced bills he ll send one of his assistants which seem to have no experience in this type of field. Stay away from these scammers!!!!! Will over charge you for the smallest things!!!!!!! And will change prices on basic exam at any given moment they are liers and not professional I doubt he even has a license to be in business cause everyone acts like it s an illigal lipo clinic

I have been here since my french bulldog was born and i understand both sides of these reviews but with current situations im confused as i have only have one complaint and its petty. My only complaint is a perticular front desk staff member whos name or identity i will keep to myself otherwise they are fast and efficient. The prices are reasonable for NYC and they try and give the best care possible for your pets. I have had 2 emergencies and both times they have done their best to accomodate me and help my pet in need without charging me over $1000 for basic care like the emergency pet cares do. Overall if you weigh the bad and the good the good prevails much more and i will stick with them in hopes it gets better with time.

They was nice and really took care of my cat now his all better.

I had a good experiences with my cat Mimi at this vet. They were quick and to the point And told me what I needed for my vaccinations for my 6 week old kitten at the time. I am definitely going to come back for her 9 week old check up !

Yesterday I visited this pet care center with 4 years old Labrador and I am so happy with the facilities, customer service with very accommodating and welcoming staff.

Excellent care !
Knowledgeable and compassionate staff!
Dr.Ramos explains everything that is going on and what to do to resolve the issues!

Brought my cat here over a year ago, and was treated similarly to others here. The doctor looked at my cat for approximately 3 minutes, then presented me with an exorbitant bill with no explanation. It took me demanding to speak to the vet for him to tell me what they were attempting to charge for, then he scoffed at me for not wanting to over-medicate my cat. It was a degrading visit, which started in an upsetting way. While my cat and I were waiting to be seen, someone walked in with a dead dog wrapped in a blanket and had to sit in the waiting room with us for at least 20 minutes. He was crying and upset. I understand that this is not the fault of the staff, but I assume good practice would be to allow him to bring the large dog to a back room for some privacy.

As a side note, our (now two) cats have been going to Inwood Animal Clinic since and we couldn't be happier. I'd go there (or anywhere else) if I were you.

Ive been there twice after being recommended by a neighbor. The staff is friendly and attentive the facility is clean and the staff is friendly. I ve brought my dog in for his first time shots and a follow up visit. A delight both times

If you are considering this as an option for your beloved animal...please find yourself another option.

In my experience at this vet, both the vet tech and the vet were disconnected from being with the animal or with the concerned pet owner.

I brought my cat in concerning a cough and sneezing fits that was becoming worse and worse each day. The vet came in, barely said two words to me. They took my cat out of the carrier to examine her. I have a very well behaved cat and would have been happy to do what is being asked of her but they ignored my request to be kinder to her and turned their backs to me while they looked over my girl. That exam lasted maybe 5-7 minutes. The vet left and the tech returned with a bill of $522.00 and no explanation and was actually surprised why I would decline spending SO much money without a clear explanation as to what was actually wrong with my cat.

The vet came in to speak with me, shocked that I would turn down his recommend treatment. It was the first time the man actually looked me in the eyes and connected with me (now that the idea of he realized that he may not be getting his money's worth for his time) I told him straight, "I'm not paying for anything until I know what's going on with my cat." Then he mentioned in such a casual manner that she dying, her kidney's are failing her and her heart is shot and that I might as well put her down (like it was no crazy thing to consider putting down this animal that as been my loving addition to my life for the past 7 years) He went further to say that the treatments he had recommended weren't even to support her health at the moment. (Blood work, antibiotics, and extracting a stool sample) So I paid the $65 for the treatment and decided I needed another opinion.

When I looked that doctor in the eyes, he looked exhausted, overworked, and disconnected from the reason he might have decided to go into veterinary health to begin with. I don't even think the man knew what day it was. That being said, if someone looks that out of it, why in the world would I trust your word about the health and wellness of my cat? I paid my fee and went to the vet clinic on 181 and Amsterdam who treated my cat for a respiratory infection for less than $100 and my baby girl is doing just fine. If l listened to the advice of the vet at this place I would have spent money for nothing or listened to him and put my cat down based on an exam that lasted less than 10 mins. Please.

I recently took a guinea pig here that I saved from a pet shop and I just want to say that this is the only place I was able to find that helps guinea pigs. The doctor was so knowledgeable about guinea pigs and very caring. I was able to get an x Ray, pain shot, and pain meds for an affordable price. The staff was very nice and the place was very clean, they even have their own pets in the clinic. Now, Lucky(the guinea pig I saved) has made so much progress, he is starting to walk a little bit and is eating and drinking on his own. I m so happy and thankful that the doctor helped him because I was scared he was going to get euthanasia. I will continue going to this clinic to get check ups and meds. Thank you!

This clinic is terrible! not professional at all and ramos is just an animal killer. It was the worst experience ever, since they lied to us and euthanased our pet without being present.

This clinic isnt organised or knowlegable or compassionate in treating animals our canine was taken their for a biopsy test for a skin tumor with needle asperstion done , its 3 days later we never get a call back on results we then call and told its cancer and told the best bet is put your dog to sleep !! Thats not only a uncompassionate thing to say but this clinic isnt an oncoligist or specialist in cancer and schould never give any advise on a decision exspecally with out seeing a specialist oncoligist I would never recommed this place if you care about your companion animals not every one who studies medicine is good nor is it their calling in life use wisdom and knowledge when seeking out a conventional medicine vet its mostly about profit sadly

Well, mom has a dog and we were on an urgent search to find a clinic. We live in the Bronx and each clinic we called had dates out in July to see a dog that needed help not today but 3 days ago. We understand the coronavirus and all these things happening however those are problems we can not solve and our only concern at the time was the well being of the poodle my mother owns. It is basically the happiest living creature at home. She was in pain and on a hunger strike.

Well we called yesterday as we began our search in Manhattan and queens. Not saying that other clinics underestimated our problem, but it was unfortunate we had to go so far to get our dog help. We considered it a very fast threat against the well being of her dog.

First day we notice we did not do much because we thought it was something that could heal on its own. Second day we tried our best helping the dog and started calling her primary vet. No walk ins and no emergencies. They told us to call other clinics. Third day we basically went on rampage mode and very emotional. One clinic tells us a week, another tells us two weeks. However, we needed the help ASAP. We basically called and booked everywhere we could and Riverside was the clinic that offered the earliest appointment.

The dog, Hillary, was taken good care of. She did need surgery and we needed her to stay heal. The doctor helped my mom and the dog as he should. A little expensive but the demand was necesary and our dog needed help. We can t choose to save money and have our lovely dog suffer with out knowing what we could do to help her.

Mom was told the dog should stay in the clinic but when she found out there will not be a vet at the clinic overnight with a lot of emotions my mom decided she can t leave the dog unnatended overnight. Hillary needs to be with her family, leaving her alone is too scary of a decision (specially for my mom). That dog sleeps away from home and I think mom will have a panic attack if she knows she can t stay with her.

We appreciate the work, the effectiveness, and the care the doctor provided to Hillary and now we are hoping she goes through a great recovery.

I am surprised other people post negative comments or I don t know what other people went through but our experience was excellent. I will also update this post when our dog returns to eating her normal food.

The dog was very happy to see us. This clinic is far from home so we will not make it our main clinic, but we are very happy that the service needed was provided.

Sent my Puppy and Kids Father there to get her shots. They are very kind. People complain about the prices i think its affordable. The fact we can still get service during a time like this people should be grateful. Thanks for your Service we will return soon.

The worst clinic ever! The most unprofessional staff!!!! 3 so-called "professionals" stopped trimming my cat's claws right in the middle under the pretext "of being afraid to being scratched". Then they went out for lunch, leaving me alone in this room waiting. They were putting pressure on me to sedate my cat and pay more, despite the fact that I've been a client for 5 years, and their previous staff member was always able to trim the cat's claws without anesthesia. I have a very good cat who was a bit more agitated than usual, but even I was able to calm him down, was willing to hold him. They did not let me hold him, yet they could not handle him. The most disrespectful staff ever! When I questioned their professionalism, they did not like it and threatened to call the police. When I asked for their names - they left. DON'T GO THERE! They are rude, unprofessional and indifferent even to the regular clients. I'm never ever going back there! I'm willing to pay more but go to REAL doctors that are not afraid of a cat. They literally said: "I don't wanna be scratched." What kind of "vets" would say something like that? Their staff people can't properly hold a cat, making it times more agitated than it used to be. Surreal!!!!

As a response: You do NOT have my understanding. I've dealt with numerous vets for the past 10 years (not just for this cat), and I have never ever experienced this kind of: 1). unprofessionalism; 2). rudeness; 3). inappropriate behavior. If you call yourselves VETS, you should be able to take care of a 12 pound CAT (that I was holding, a very nice and gentle cat). I did not bring you lions and tigers, even those you should know how to treat, if you are "so-called" professionals. If you are unprofessional losers, then you behave they way you were behaving: 1). did not let me hold my cat (he was behaving, when I was holding him; 2). had no patience in waiting; 3). went out for lunch leaving me alone in that room; 4). Dr.Ramos made it clear IT WAS BENEATH HIS DIGNITY to intervene, once his staff was helpless (FYI - he is the ONLY "so-called" doctor there, others are just regular people, no diplomas, no names); 5). When I expressed my shock, Dr Ramos said: "Go away, or I'll call the police!" 6). I had to BEG for help to put my cat back in the cart. When I asked the names of other people, I was told: "Go away, we are not telling you." SHAME ON YOU, DR. RAMOS AND THE NAMELESS STAFF!!!! SHAME ON YOUR LOW STANDARDS AND UNPROFESSIONALISM. As someone who's acquiring her 4th graduate diploma, I can distinguish a professional from a loser. Having witnessed today's absurdity, I can only imagine what you were doing to my cat before.

In fact, this story is surreal! 3 grown up men are afraid of a 12 pound cat! They asked me to come back when "the wild beast is in a better mood". Literally! :) Well, the only VET there refused even to participate (this job was way too low for "his majesty"), while other technicians were TOO SCARED of my beast. Probably, they saw a lion or a tiger in my kitten. Also, I'd recommend the police to inquire about the immigration status of the vet technician. He was reluctant to name himself which makes me think he's illegal...Hm....

IF YOU WANT YOUR PET TO SUFFER AND TO WASTE THOUSANDS OF DOLLARS- FEEL FREE TO BRING YOUR PET HERE.

This place showcases an immense LACK of compassion, professionalism and actual desire to want the best for your pet. They are truly after your money and will certainly inflate prices. There is no compassion in this place, everyone is very dismissive and truly desensitized to your pets needs and even to the pet owner as we are dealing with scary circumstances with our beloved pets. The doctor is also very dismissive and the visit will last only a few minutes, he barely even looks over or actually completes a thorough examination. They are extremely insensitive with their prognosis. The doctor does not CARE for your pets, they just want to extract and take as much money from you as possible.

You will get slapped with this immense bill, which in reality they can just slap and add whatever numbers they want. There is no discussion of anything beforehand, there is no discussion or communication of the actual medications, proper care or even post-op. Our pet suffered so much because they did not even cover the wound properly, the way that they covered his wound from a biopsy was just awful. We were not even aware, there was zero communication of the fact that the biopsy would leave an open wound when the sutures were removed.

We then realized that they placed the gauze and bandage so extremely tight that our doggie's paw was in fact purple. If we would not have been diligent and actually looked over the wound, who knows if this could have caused a blood circulation issue.

We have had to rely on google and research more than our own, very expensive, yet inefficient vet and vet office. It has been about a month and we are still dealing with complications with our pet and this wound. We have in fact decided to pull him out of there and looked for a place where there is actual compassion, professionalism from all ends and not just a group of people extorting you and your situation for money.

The lack of compassion and desensitized attitude is present all throughout. We were sitting in a packed waiting area and one of the front desk girls goes "Did the cat die already?". There is no hope given. There is an astronomical LACK OF EMPATHY, starting from the FD to the doctor. The doctor told us very coldly over the PHONE while we WERE SITTING IN THE WAITING AREA, that we might have to put our dog down after picking him up, no information given, nothing at all.

Again, IF YOU CARE FOR YOUR PET AND WANT TO HAVE A DECENT EXPERIENCE DO NOT, DO NOT WASTE YOUR MONEY OR TIME HERE.

They only became semi-responsive when we continuously called asking for help in regards to the post-op.

I WISH I WOULD OF READ MORE REVIWS AND ACTUALLY NEVER CAME HERE BUT IN DESPERATION TO AID OUR PET, WE UNFORTUNATELY CAME TO THIS HORRIFIC PLACE.

LONG STORY SHORT, WE WERE COMPLETELY RIPPED OFF.

I took my cat in for her normal check up and we noticed she had a problem with her teeth. She had to have two removed. The process was scary, expensive, and a bit overwhelming for us. The Riverside staff spent hours on the phone with our insurance company, even though it is their policy to not get involved with insurances, to help us, and then worked with us on the charges the insurance didn't cover. They answered every one of my questions, were willing to write things down and email them to help me keep track, and gave us regular updates. Our baby got to come home yesterday and is doing great now.

Enter with caution--I showed up for my cat's appointment today and more than 50% of staff were either not wearing masks or were wearing masks incorrectly. I left before my cat was seen. If you are concerned about your personal health, find a different clinic that is taking public health seriously.

Edit: In response to clinic s response below, I would like to kindly ask them to re-examine the footage. I left abruptly because when I looked up, I saw that both of the receptionists had taken their masks completely off (not even to talk on the phone just to talk with each other), and a vet technician standing by the front desk was wearing his mask pulled down under his chin, which he wore this way every time he entered the room. I said exactly, I feel really uncomfortable with people not wearing masks in here, can I cancel my appointment? The receptionist simply said, Yes. No attempt was made by anyone to put their mask back on.

They are very good at what they do, very attentive with the animals; the only thing is that it is a bit pricey. But it is worth it if your furry friend isn't feeling well.

I absolutely love this place they provided me with great affordable service

HORRIBLE SERVICE - GREEDY and MONEY HUNGRY! - This will read almost like a christmas movie but with a very horrible ending regarding this bussiness. I live in the area and the night before christmas a kitten was scratching on my door on the 4th floor of my building. My fiance and I took the cat inside, gave him a bath and realised the poor kitten has fleas everywhere! We wrapped the kitten up, and went over to this Vet clinic. This was in the evening around 6pm. The receptionist was very friendly, but everything went south quickly once i told them that i am seeking their help and not looking to pay hundreds for services. - The assistant took a look at the kitten, said he is less than 4 months and began to list all the procedures he wants to run on the cat, running up the bill. I asked to speak to the main vet - the scum bag didn't bother even coming out to the front to look us in the eyes to reject any help. I told him we are not interested in paying such a huge sum of money to treat a kitten that is not our responsibility. I asked them to borrow a crate at least to keep the kitten separate from my dogs, so that we can pass him over to an animal shelter after the weekend. They continued to refuse ANY options of helping us. they couldnt and wouldnt suggest any local options for us to utilize to help the kitten. The only thing they kept pushing was money first before they offered ANY "help". --- I was disgusted by the entire situation. For a medical ANIMAL clinic, they showed NO emotion towards the kitten, or myself while we were trying to find the kitten help. ---- My fiance and I left - took a taxi 30min into midtown to a NYC animal care center, who were not able to take the cat in but at least provided us a crate to keep him in, they waived any fee's and spent 10 minutes educating us on what we can do at home to help the kitten if we chose to hold on to him over the holiday weekend! - Javier, next time at least look the people in the eye when you DENY them ANY HELP or SERVICE!

I actually met Dr. Ramos back in 2000 when I first took my cat Mia to the clinic, my cat was not friendly at all and she was so wild I had politely and not so politely kicked out of a few places until I found his clinic. I was very happy because I could afford his prices and he was very positive and wanted to treat my cat even thought she used get awfully crazy every time. Now I have a puppy and Dr. Ramos has been treating her and I have nothing but good things to say about him and his practice. I feel we as pet owners have to listen to the doctor's recommendations and yes, sometimes many tests are needed in order to diagnose what is really going on, is the same as with a human patient and a doctor for humans, you need to do checkups and tests regularly even if you are healthy and even more if you are sick. I have always followed his advice and have done what he has recommended and I have found out that down the line regular planned visits and tests give me very happy healthy pets that require less visits to the vet, I say that because Mia my cat is still alive, she is now almost 18 and is no longer as wild as she used to be but she is well and healthy thanks to doctor Ramos and his team.

Best service ever. Thanks you for saving my ...love you guys.

I was very impressed with the treatment they gave me and my dog during my visit to the Riverside clinic. They just gave me a dog and I was really anxious about why I never had a pet before. After my visit I feel much better and with a lot of confidence that I can do it. The doctor told me about the type of dog I had and how best to train her and if I had any questions she would not hesitate to call them. Thanks Dr. Ramos for everything.

I've only ever brought my dog here for vaccines and regular maintenance things (nail trim, gland expressions) and so my previous review was three stars, because they were good at meeting my dog's average needs.

However, yesterday morning I spotted a small lump by my dogs paw. I tried moving it around and it seemed to me like a mole. I was concerned, but imagined there wasn't much more for me to do except wait and see if the mole grew.

My mom ended up bringing Penny (my dog) the same day for a nail trim and gland expression and I asked the lady working with Dr. Ramos, Sonnia, if I should be concerned about the mole. She looked at it and immediately suggested that it may be a tick. I didn't think so but allowed her to take a closer look. She took Penny to the back with the doctor, and to my surprise Dr. Ramos came right back out with the whole tick right on his finger! It was gray and inflated with poor Penny's blood and although I was freaking out about where she could have possibly picked up a tick, I was super grateful that I hadn't tried harder to remove it that morning. I probably would not have gotten it out in one piece.

Treatment was fairly simple. I decided to proceed with vaccinating her against Lyme, purchasing one application of Frontline, and a Lyme Western Blot test for peace of mind. Three days later and I am ecstatic to hear that Penny is indeed, negative for Lyme disease. Yay!

Dr Ramos and Sonnia's calm and professional demeanor helped calm me down, and I am so thankful for their trained eyes that saw a parasite where I saw a mole. Everything was said and done by around 5pm on Saturday (a whole hour after closing time) and I am very happy that they were willing to stay the extra hour to go the extra mile. I'm sure Penny is happy about it too.

Thank you so much!

We experienced GREAT service. The doctor and nurse were knowledgeable and caring. I would go back.

My dog Joybee had a tumor removed at Riverside. They were incredibly professional, fast and gentle. I could not have had a better experience. I brought he in on Monday morning, they made a last minute appointment for me and there was no waiting. The surgery was scheduled for Thursday, but they would have done it the same day if I had been ready.
Dr. Ramos and his staff explained everything to me in detail. They answered all my questions. Dr. Ramos called me to give me the results of the bloodwork. He and his staff are wonderful. It is a very well staffed office. In addition to their curtesy, I was impressed by how many people were on staff. I felt extremely confident and satisfied with the treatment she received. I cannot understand how anyone had anything less than positive to say about Riverside Veterinary Clinic.

In terms of pricing. Taking care of pets and their medical needs is always going to be expensive. I did a lot of research and I felt Riverside's pricing was very reasonable. They took x-rays, bloodwork, antibiotics and pain meds, pre and post visits for under $2,000.

The only thing I don't recommend is hospitalizing your pet overnight. I originally paid $80 for this and then later asked about their overnight staff. They don't have overnight staff. They refunded me and I picked her up at closing time this way they monitored her throughout the day of the surgery. I recommend not hospitalizing your dog overnight and bringing your dog in in the morning if s/he needs further monitoring. They do not charge for any visits within the first ten days of the surgery.

Again, I give riverside 5 stars and an A+ for compassionate, fast and fairly priced care!

The female receptionist (I dont remember her name) treats the clients very bad and always wears her mask on her chin. Today after i came back to the clinic because of a big mistake they did with my cat, I told her to put the mask on because she was dealing with costumers. She gave me a long look and punched the table saying all rude stuff.
I came back today because my cat managed to take her bandage off and they put it back on the wrong leg!!! She had to go on sedation again so they could correct the mistake.
I'm really sad with all the happened. I really thought this would be a good place to take my baby cat when she needed it since it's close to home and the doctors seemed really nice at first. But that was an ridiculous mistake, like they were too busy to treat her right.

Friendly, professional service and the wait was not long, especially for a Sunday. Dr. Ramos was helpful, knowledgeable and very nice. He was also very sweet and patient with our little girl cat. The day after our visit, we got a courtesy call from the staff just to check up on our cat; they asked us to call them if or when we needed anything or had any questions. Very nice place.

After reading a few of these frantic reviews I was concerned about taking my senior dog here for the first time.
My apt application requested my doggies health certificate, and since hes been due for his yearly shots I needed to find a place to treat near me, ASAP.
Called many places, they all had limited appointments and nothing ASAP; nothing until i tried Riverside Vet Clinic.
The receptionist answer the phones right away, was very helpful answering questions and my appointment was booked rapidly for the next day at noon.
I was running late, called to let them know and there was no issue.
Arrived with my noisy dog, was greeted warmly and professionally by the front desk staff.
The wait time was prompt and loved the fact that they were bilingual (English/Spanish)
There were two male veterinarian involved in my doggies visit, both very professional and attentive.
My doggies treatment was done properly and satisfactorily.
Would recommend for vaccinations, shots and exams!
Thanks Guys, for your noble work!
Blessings!

The entire visit to this veterinary clinic felt sort of rushed... The vet didn't really take time to check out my dog, and I didn't have any time to talk to him about my pet or ask questions. I will say though, that I really loved the fact that they will talk to you about the reasoning behind their treatment plan for your pet when asked, because it gives patients the opportunity to explore different treatment plans.

At one point during the visit, the vet suggested my dog might possibly have canine autoimmune disease based on the small red bump on my dog's lip, which was extremely frightening to hear and popped out of no where, ESPECIALLY when no blood work had been done yet.

It turned out my dog had a very minor lip infection on his lip (probably from taking a sip of puddle water on a walk), and they attempted to administer 3 seperate shots for the inflammation, prescribe amoxcilin and an ointment (which I personally think was sort of unnecessary) and came totally out of the blue. The bill came out to a whopping $700+ dollars (this is including a heartworm exam, 1 years worth of Heartguard, the amoxcilin, the 3 shots, the ointment, and the visit), but we talked it out with the nurse and it was lowered to ~$120 for just the consultation, exam and ointment.

They were so fast at taking in my pet dog and as well the front desk staff were very claim and hard working even with there stress with there work and you go up to them and talk they'll treat you with respect. Same goes for the doctors honest opinion and good advice if your name to animals such as dogs and cats.

This is the most expensive vet in the area. A simple stitch cost 1,000 which is 700 more than my regular vet. The service was definitely not worth it. I would never come here again.

When I first got there the place was clean, my appointment was at 10;30 and I only had to wait 10 minutes I was in a rush because I really wanted my dog to be seen as she was very sick. The appointment was pretty quick. I didn t experience much problems. I just felt like the appointment was alittle too rushed but the diagnosis was accurate. I do feel like they over charged me, all the medicine they gave me with the exception of the pills, was found on The internet for a much much lower price anyways I hope my dog gets better and that the price I paid was worth it.

Perfect customer service. I will Definitely recommend this place to everyone!

I've been taking my dog there for more than 3 years now and from where I live it's a commute, but very worth it. They are the best!!!! Helped my dog, when no other Vet could. Their clinic is thoroughly clean and the staff are amazing...take it from me & my dog, Biggie smalls

I have been here for my cat vaccinations. I also shop here regularly for Prescription food Hill's science diet (my cat has urinary problems). They have very competitive prices on this product (much more convenient than buying on the internet). Reception is professional and friendly.

Customer service could be improved at the front desk.

Beware. If you love your pet, don't go near this place. Incompetence meets greed at Riverside Veterinary Clinic on Broadway (175-176th).

Not to be confused with Riverside Animal Hospital on W. 108th St, which is superb and should change their name to avoid confusion.

Zero stars but needed to give one in order to rate it. Sadie

Is a good Veterinary.
I am going to recomende.

Rude staff; They put you directly to hold when you call.

Felt confident my pup was getting good care. Vet was invested in her health and options were thoroughly discussed. Would recommend!

Before I write my review I want to say THE ONLY REASON THIS PLACE HAS GOOD REVIEWS is because they offer a free consultation only IF you write a good review.

Now to continue, these professionals have zero care for your animal. The physical is 30 seconds, there is zero communication. My cat had an eye problem and they decided to bill me for drops and a cone without even communicating to me what the problem was. They try to charge you for every little thing and come out with a bill that is extremely high profit for them when in fact my cat didn t need anything from the list besides her core vaccinations. The receptionists are rude and wear no masks, the actual doctor is dismissive, and the staff is disorganized severely. PLEASE AVOID AT ALL COST.

Avoid this place at all cost. This is not a vet clinic, it's a petstore. The minute that I walked in, the receptionist asked the brand of my kitten's food and convinced me to buy from here.
While I was waiting for the vet, she tried to sell me insurance.
Then the assistant who's very stinky and dirty didn't do anything besides selling unnecessary and expensive treatments.
And the vet only touch my kiity three times and charges me for $64 for physical examination.
And before I left, once again the receptionist tried to sell a nail clipper for $14.
This place is terrible. I'm not recommending this clinic for anyone and I'll will not come back.

I just want to say thank you so much for looking at my three pets. My housing needed documentation to show that they were healthy and you were there for me. You were such a nice doctor and I appreciate you so much. I was so touched by how nice you are and I was also so touched by what a great father you were and how much you cared about your kids just in our casual conversation. Thanks for being a great human being.

Known in the neighborhood as dr death. They scammed my roommate. Don t go

The staff is very friendly and even stayed 30 min overtime to help my pet in need.

They have been my pet's Doctor for years, and my experience has been excellent. Last year my cat had a critical condition and the Vet was precise with the diagnosis and was fast treating her. Thanks to them, she is now doing great. Their prices are much lower than most of the veterinarian in the city, specially when is time to do tests and hospitalization. I highly reccomend them.

The worst place to go. I think they only care about taking your money. I wouldn't recommend anyone to visit this place. After bringing my dog here and getting vaccines she got really sick and when I went back they just wanted my money.

If I could give it 0 stars I would, I brought my new hatchling Red Earred Slider to this vet and no one knew anything, All they could say was maybe, could be and probably, COMPLETE WASTE OF MONEY, I spent $171 got home and my baby was DEAD!!!! DON"T GO HEREEEEE!!!!! YOU WILL INSTANTLY REGRET IT!!!! $75 just for the consultation. Just so they say maybe and probably!

This place is the worst place ever when it comes to the care of your pet, if I was allow to give them 0 stars I would. All they care about is the money, and not the wellbeing of your pet. I took my dog there this past weekend. Yesterday I went to see him and there was blood all over his paws, no one had the curtesy to tell me what happened to him, but instead they wanted to charge 85$ to give him a bath after I had payed $1613.34. When I got there, he was so dirty, is not like they took a wet towel and tried to clean him a bit. I picked him up today, and he is limping, he doesn't want to eat. I called them back, and their response was, " I didn't know he was limping". As the owner is so upsetting, to know that your animal is being neglected. After all the trouble they didn't find anything wrong, so I just gave them all that money just cause.

Riverside Veterinary Clinic is very accommodating and thorough.

This Wonderful Place and Their Staff Not Only Hslped Me and My Nino, They Were Courteous and Understanding, My Sister Recommended Them To Me, My Neice Cotton Bliss Goes There As Well
When It Was Time To Send Him Home, They Were Awesome Under The Circumstances, I Would Definitely Recommend Them

Highly recommend, they provided great and quick service .

Dr. Ramos and his crew are excellent and professional, always take care of my dogs very nice

Brought our cat in with what we thought was an infection. The doctors identified the issue, took her for a few hours to shave and disinfect the irritated area, gave us meds, and a lot of useful information. Very helpful and kind. They even trimmed her nails (for an additional cost). Front desk clerk was also friendly and helpful!

My pom got really sick and was showing signs of internal bleeding. I was in desperate need to be seen. I walked in at 6:45pm without calling and they were supposed to close at 7:00pm. Both the lead veterinarian and the assistant saw me as soon as I walked in the door and took Bella's situation into their hands. I shared with them that I was a student and I needed to be financially careful. They accommodated me very professionally with a list of quotes of prices for all possible options for treatment before moving forward. I feel very good about my experience! I am sure they saved Bella's life. Bella and I have a new veterinary home.

My family has included 2 other cats over the years which we would take downtown or to Westchester when they needed to go to the clinic. But with Tobi I wanted to find a hospital in the neighborhood because he doesn t like to travel. I am so happy I found Riverside Veterinary Clinic! The clinic is clean, doesn t smell and they remember his name. When I would go downtown to the animal hospital I would get different doctors, no one knew who we were and then they would send you to this payment area. It feels so different at RVC...they remember you, they re very knowledgeable and upfront about fees. My second cat Fiesti died from renal failure and I ve worried it was because of the food I fed her from our local supermarket. Luckily, RVC has premium food I can give to Tobi to keep him healthy. They re good people, give them a try.

Very profecional friendly affordable place, iam very happy satisfied with the service they gave my cat, thank you

PET PARENTS BEWARE! THE VET AND ASSISTANT WILL TRY TO OVERCHARGE YOU AND TRY TO PERFORM SURGERY ON YOUR DOG FOR ANYTHING. I HAVE NEVER EXPERIENCED SUCH BLATANT FRAUDULENT UNPROFESSIONALISM. THE VET GAVE ME NO VALUABLE MEDICAL CLARITY OR ADVICE FOR MY DOG S ISSUE. HE TOLD ME MY DOG WAS EITHER STRESSED, HAD A CYST OR CANCER AND THAT SHE HAD TO HAVE SURGERY TO REMOVE IT AS THE FIRST AND ONLY OPTION. THEN GREW UPSET WHEN I WAS CONFUSED AS TO WHY HE COULDN T NARROW DOWN HIS DIAGNOSIS. HE ACCUSED ME OF WATCHING TOO MANY MOVIES BECAUSE PET PARENTS ASSUME HE KNOWS IT ALL THEN STORMED OUT OF THE EXAMN ROOM TELLING ME I HAD TO LEAVE.
********************
In response to the owner's reply, you and I both know that is a complete lie. We can Easily bring up the camera footage in your facility to prove this. You are using serious key words such as "abusive" and "disrespect" to describe me which is ironic because the Vet that was dealing with my dog's concern was in fact all the above. It is sad that this office is considered a professional setting. I felt like I was in the twilight zone from the vet's first thought to perform surgery to storming out of the room in the middle our conversation. I did not yell or raise my voice, again, your cameras can prove this. Your replay was untruthful, distasteful and actually crazy. I've heard awful things about this place and should have listened to the warnings before stepping foot in Riverside Veterinary Clinic.

HORRIBLE HORRIBLE HORRIBLE!!!! Everyone in the community told me NOT to go here and I finally learned my lesson. I am not one to write reviews, but this is absolutely necessary so that other people are not subjected to this place and their practices. They will do everything in their power to upcharge you. You have to defend yourself at all times. I needed a stool sample and they took an hour and half to finally give me an estimate. It was completely overpriced and they tried to add in a bunch of other things, which totaled over $1,200!!! I declined their offer and they still made me pay for the consultation fee. Furthermore, when I got my dog neutered they had to do a revision. They definitely only took one of his testicales, but said that it was a cyst even though it was the same size and shape of his testicles. With all of the horror stories from them, I cannot believe they are still in business. Just go to the dog park and everyone will have at least one horror story from them. Washington Heights needs more vets so that people in this community have another option for their pets. I recommend going to Harlem or the upper west side for your pet. Absolutely brutal!!!
PS. I am pretty sure the only 5 star ratings are coming from them because not a single person that I have talked to has ever given positive feedback from their experience here.

I took my cat which I suspected has diabetes...the vet told me he may have 1 of three things which he had to be tested for with 3 separate blood tests. That was fine. I only wanted to just give him a urinalysis but when the vet after explaining what was wrong with him came back there was a bill that included office shots for him which he didn t really explain. I was skeptical of this but I signed in good faith thinking that I just wanted what s best for my pet and put trust into the animal caregiver. It turns out they are not wanting to do anything good for the animal. When I came back to pick him up after the tests he came back lethargic and wouldn t really eat for a day. After I took him back they told me he had to be hospitalized for 3 days and required more treatment before he could return back home since he had been diagnosed with diabetes. I found it strange but again one of the other doctors acted like he had sympathy and he insisted he needed to stay. After 3 days(in which everyday I went to visit and noticed he was getting worse) he came back home in grace condition. Upon picking him up, the vet told me over the phone because he was too busy to speak to me in person, that my cat was lucky to be alive and that I thought he was going to be dead something to that effect. I felt hurt and insulted that he would speak to a pet owner like this. I feel like they were soo negative and just egged me on to think he was terminally ill which he was after going to this clinic . He was given a prescription for insulin and given a new diet bit he came back very weak and not wanting to eat very much. He could barely walk. I did everything I could to nurse him back to health but sadly after 5 days of being with me he passed away in peace on his favorite rug looking at me. At least I got some bittersweet moments with him but he could have lived for longer without being in pain from needless medical treatments that worsened his overall health. I would not recommend anyone bring their pet here. These practitioners just want profit and not to make your animals better. I do this for other pet owners so that my little guy didn t die in vain and that I can prevent this from happening to another one of your furry friends...

Be very careful here they extremely unprofessional and scammers... Just make sure to review your bill before you pay they almost got me on 500$ and give my dog a treatment that I didn t I agreed to do on my dog. BEWARE!!!!

I been coming to this ver for around four years now.
The doctor really takes care of my dogs. Highly recommended!!!!

I visited this place on 7/20/20.
If I could rate this place zero stars I would. I took my husky in for a grooming and the guy straight up told me that he only shaves dogs bald. Or in his words: "to the skin". You can't shave a husky up to their skin because then they cant regulate their body temperature. You would think a VETERINARY clinic would hire a groomer with experience. But one look at this guy you could tell that he has no idea how to style a dog. I even approached the vet about it and he simply shrugged and said that that was the groomers job. Very unprofessional. Dont waste your time with this place.

very decent clinic ! the vet and his assistant seemed like they really knew what they were doing, very sweet girl kristable btw ! my dog is normally very restless during nail trims but managed to stay calm with them two which is surprising to me I guess he must've felt that he was being handled by the very best haha , i recommend this place !

I been with them 20 years and Dr Ramos its very good with dogs im very happy with their services and there very caring too

I agree 100% with R E ...this place likes to over charge pet owners. I regret bring my dog here and the amount of money I wasted for her to get her first set of shots was a nightmare...but today's visit is where I said I had enough. They tried to charge me almost $240 just to bathe and groom my dog..sedate her and they had the nerve to tell me she is missing a bordatella shot that is $98. I was soo livid but I kept my cool and simply just left and never coming back.. the nerve of these people. They always find something to try to charge people extra money...I simply brought my dog for a bath and grooming which is no where near $240.

Found a lump on my female husky, they were superfast to get her seen and operated on. Compassionate and caring doctors. Thank you!

DO NOT COME HERE! Rather than a helpful experience for my dog, they treated him(and myself) very poorly. He was taken into another room and I'll I could here him do was cry. The other dogs where also barking. I was then told that my dog needed X-rays because of a possible fractured tail. With pain meds they charged me $500! Of course I said ok, because my dogs health comes first. A half an hour later, with constant dog barking and crying, they told me that it was partially fractured and that he would need to see a specialist downtown. I asked them, "should your wrap or tap his tail", to prevent further injury. They said "no", there's nothing else we can do, and "GOOD LUCK". I highly recommend not coming here. This place is a torture chamber not an animal clinic!

I have a cat who s about to be 2 years old by the name of savage I came to find out through someone else that my cat may possibly have blockage and kidney stones. Everyone was charging me crazy amount of money and riverside vet was the closes to my home. Now when I tell you they sat down with me and explained everything detail by detail they did they were patient especially Dominic and the Spanish light skinned girl with the glasses unfortunately I don t remember her name. Because I couldn t afford the $2000 for the procedures he needed cause he also had an ear infection and had not been vaccinated it was going to be costly, they found me another option which came out to be $650. Things I could take cere of myself since I m in the medical field they eliminated off the list. They did a 3 day treatment on him. They removed the blockage the kidney stones and they were just waiting on him to eat something and be able to use the bathroom on his own without the catheter. They allowed me to go visit him and sit with him and see him and it was emotional. But those 2 staff members right there were AMAZING! I highly recommend them because they have something that a lot of other vets lack, which is empathy and compassion. When I picked up my cat they Gave me detailed instructions about his recovery and after care. Will I be taking my cat back if needed? ABSOLUTELY! They were amazing & they really worked with me in the financial aspect. It was an emergency service and my cat is now running around, energetic,using the litter on his own and resting I couldn t be much happier. Thank you to the staff of riverside vet clinic and thank you to Dominic and the Spanish girl at the front with the glasses my family and I really appreciate you guys!

Unprofessional. Unreliable. Bad Quality.

Today my wife took our kitty in to get her cast re-done, and the staff at Riverside Vet put the cast on the wrong leg, meaning we had to come back twice in one day, and have her sedated twice in one day, which I m sure is not good for young kittens. I am a returning customer so they had all our info on file. This mistake never should have happened.

In addition to this massive error, the front desk receptionist was rude to her, refused to wear a mask, and was generally unprofessional.

I am in disbelief at what happened today. The staff at Riverside Vet are disorganized, clumsy, and unpleasant. If you re looking for a clinic that treats your animal kindly look elsewhere. If you want staff who can do the job well, this is not the place. I will not be returning and I recommend you seriously consider finding another clinic besides Riverside Vet.

P.S.: The only reason positive comments are being left is because they offer a discount on consultations if you leave a good review. Please use caution when reading other opinions of this clinic.

O STARS - PLEASE AVOID THIS PLACE.
If I could give 0 stars or negative stars I would not hesitate.
This place is horrifying.
I took my dog in for a visit. He broke / pulled his nail back and was bleeding excessively and in so much pain.
I walk in after calling and scheduling my appointment with the horrible receptionist.
The wait was 15 mins in this unsanitary room for the Doctor to see him. The doctor DOES NOT EVEN TOUCH MY DOG !! and then tells me the nail has to be removed. After a 3 min talk he leaves.
I am later given a statement of $300+. They were going to give my pup 3 "OFFICE INJECTIONS" , a Nail Trim, Antibiotics in pill and ointment form, pain killers , a cone. and they were also charging me $65 for the PHYSICAL EXAM THAT WAS NEVER PERFORMED !.
I was very curious to know what the 3 injections were since they weren't specified and were also amounting to $100. The nurse tells me that they were numbing injections for the removal,
I was still curious so i asked the nurse that was actually preforming the removal for confirmation and he then tells me that they are antibiotic injections .... (why does my dog need 3 antibiotic injections, oral antibiotics and an ointment antibiotic???)
I choose to decline those injections and the nurse gets extremely upset and gives me attitude while telling me that they are essential.
They "REMOVED" my pups nail and the entire time I hear his squealing and cries. All this after I specify that my pup has heart complications and the foot should be numb.
The nurse then comes out with my pup with blood dripping from his leg.
He then tells me that I will have to pay an additional $50 for a band-aid that I was to remove the next day.
I go to tell the receptionist that I do not want this band-aid, and he tells me in a disgusting manner, that it was already done and I had to pay for it.
I then asked him if there was any water for my pup, being that he was hyper ventilating and under a lot of distress. He rudely tells me that there is no water for my pup. I ask again and he ignores me.
After just taking a deep breath I ask the nurse if they removed the nail.. he reassures multiple times me that they did.
I pay my bill, after so much trouble, and leave.
The next day after removing the band aid , I see that THE NAIL WAS NOT REMOVED IT WAS SIMPLY TRIMMED DOWN.
This place honestly needs to be shut down. They are not performing what they are billing for and it is disgusting. The staff is very rude and I have never had an experience like this one. I don't write reviews at all but I could not walk away from this in silence.
PLEAS AVOID THIS PLACE GUYS.

My pets and I love this clinic! I take my pitbull Terry there at least once a month for grooming. He loves it there. Thr staff is super helpful and they make sure to take care of all of Terry's needs. They treat him like family and I love that. Terry is healthy and very playful for a dog his age and its all thanks to the staff at this clinic. They're always suggesing different foods and places I can take him for a good work out. As far as my fishes thanks to their recommendation on changing their diet I do see a big difference. Thank you to everyone at Riverside Veterinary Clinic for all of your help!

Hands down the most unscrupulous vet I have ever been to! He was literally watching my pet die and offered zero pain management but kept leading me on trying to run more test to run up the bill. It was very obvious that he was doing this. And because both he and the radiologist knew what was wrong with my pet was in fact very dire, I heard the radiologist tell the secretary in Spanish (they didn't know I spoke spanish) to make sure that I sign the form that says I'm refusing their services but if my pet dies they are not at fault. You knew well enough to have me sign that form but acted completely clueless as to how serious my pets situation was!!!! They basically sent her home to die in excruciating pain because I didn't allow them to continue to run up the vet bill!!! I took her to another vet and without even running one test the vet was immediately able to speculate as to what was wrong and after running one test 100% confirmed it!!!! It is something that is so common in my pets species that you literally would have to be a first year vet student on your first day of class to not see what was wrong. My new, amazing, passionate, and knowledgeable vet was truly dumbfounded that this vet was acting like he didn't know what was wrong and never offered pain meds!!!! Thank God for vets that actually care about the animals and not the money. As pet owners our animals mean the world to us and to know that there are vets out here preying on our emotions and lack of knowledge in regards to certain ailments is truly disturbing!!!! He got 1 star so I could write this review but he's not even worth that!

Just brought my cat sleepy here. They were so amazing with him. They explained what treatment he needed and helped us with a step by step plan on his care. They were very sweet and respectful. I highly recommend anyone with a pet to bring their animal here.

I take my dog here when she needs to be taken to give the rabies shot or ext.

They made all of my dogs nails bleed when I went to get his nails cut. Reception is nice and service is fast. However the nail techs need training . Most of my dogs nails were bleeding

I called to verify if they can see my Axolotl. I was put on hold after the receptionist didn't know what animal I was referring to. I was placed on hold twice than heard the phone hang up. They didn't call me back and I will not call them every again. Not a professional or knowledgeable first impression.

Charged me over $1500 to tell me my dog has a skin allergy. Took her to an actual hospital, with no appointment where they did a lot more for more than a $1000 less. Above all, the staff didn't seem to like their job, nor have the knowledge needed to work with dogs. They treated my dog like she was a savage. Never again. Don't recommend this place for those that care about the attention their pet receives.

UPDATE: A reply was made and I must confess: I do not know how to respond directly to it. Firstly, I was never advised to place my dogs on a leash, they were in their stroller. Secondly, when my dogs are scared (especially my maltese), they run under my legs, they don't bite, let alone growl. Tertiary, I was given a bill (very well broken down) charging $1,500. I turned down the vast majority of the services and ended up paying the amount that was disclosed for a reason I do not understand. But as was stated, people are free to express their own truths. I hope that anyone else that visits has a much better experience. I am sorry mine wasn't a good one.

Next time I'll pay more attention to the reviews. My vet is downtown and closed on Sunday's, so I opted to go to Riverside three blocks from where I live. Since I thought this would be just a routine visit to have my dog's anal glands expressed since he was scooty tushing. I walked in and I was the only person there, no one ahead of me. They led me to a room and I waited 20 minutes until a nurse walked in. They took his temperature and looked at his butt which was a little infected.
They led me to another room and said the doctor will be with you in a minute. Again, 20 minutes later he finally walked in, took a look and said it's terribly infected. We'll have to lance it and keep him here overnight. Immediately I became very suspicious. First of all, they close at 2 pm on Sundays and I said how can you keep him overnight if no one is here? Response: Don't worry, he'll be OK. At that point, I jumped into a cab with my little guy and went to Blue Pearl Animal Hospital at 55th betw 9th and 10th where he was treated with numbing his butt so that they could express the infected anal gland, gave me pain killers and antibiotics and said he'll be fine within a few days.
Truthfully, Blue Pearl is one of thee best animal hospitals in NY. Expensive but worth every penny.
On one more note, Riverside said the visit would be $24.00. After the doctor looked at his butt and told me what he was going to do, they charged me an additional $74.00 for doing nothing.
Do yourself a favor........go someplace else!!!!