4 years ago
Very good food, beautiful dishes, almost over-cure...
Very good food, beautiful dishes, almost over-cured almost intrusive table service, BUT keep an eye on personal effects, because you pay the bill and they forget who you are and carelessness and discourtesy are the masters, which is unacceptable for a restaurant with a star Michelin. I go for a dinner with friends on Friday 22/09 and at the entrance the head nurse invites us to leave our personal effects in the wardrobe, only I accept for the jacket (of simple black leather in which I had placed a jade pendant, not of great value but it was a gift I cared about, silly I certainly) in getting out of the chatter and the fact that it was not cold I forget the jacket in the wardrobe and the three waiters who had served us in the head of the room to which the I had entrusted them remind me to pick it up, nothing serious, the next call at lunchtime apologizing for the inconvenience and saying that I would send a person to pick it up. A lady replies that by cutting short she says she has found nothing, without even going to check (the wardrobe is not near the reception) I remain a little dumbfounded and hooked. I wait to hear from the friends with whom I had been in the restaurant and they too confirm that I went out without a jacket. So safer call on Monday at 9.30 pm hoping that the head nurse who welcomed us on Friday answers me, nothing answers the same lady to whom I explain the situation and I ask her if she can kindly go to look, I hear the door open and close and new "No there is nothing" (but how? in full service hours there is not even a jacket to move to see if mine remained behind?) always very politely I say that maybe it was given by mistake to a other customer (smurf cutter is difficult but I try to be a possibility) and that if they should bring it back they could perhaps contact me, answer "Yes of course goodbye" and hang up without asking for my number.
I find that there has been a bad customer and situation management that I never expected in a place of this level.