Rigid industries Reviews

Rigid does not stand behind their product and has ZERO commitment to quality.
Purchased a 20 Driving/Flood combo on 12/25/2020, half the light bar stopped working 01/25/2021. Rigid said I was responsible for the cost to ship it in so they can try and see what s wrong with it . This type of quality and service is expected from products out of China. It s truly sad to see an American company fail so miserably, can t even compete with Chinese garbage. It s companies such as Rigid that cause people to buy Chinese. The saying you get what you paid for does not stand with Rigid industries. In this case you pay more and get way less. A $988.00 light bar lasting exactly 20 days is NOT ACCEPTABLE. Stay clear. Save yourself some money and buy else where. Anywhere you purchase from will have better customer/warranty service (even China) then rigid industries.

I have been using Rigid LEDs for years. The company truly stands behind their products. The warranty department is second to none. I recently had an issue with one of the wiring harnesses, which was highly unusual for me, and Carrie Tjonn, warranty/service manager, took ownership of my problem and solved my issue by replacing the wiring harness at no cost to me with hopes of fixing my wiring issue. (Side bar: my issue was the Ignite backup light was not shiny bright, but was operating at about 5% capacity). The new harness fixed my problem. Kudos to Carrie and her team for being patient with me to get to the bottom of my problem. This is an example of how a company should stand behind their products. Thank you.

After my purchase from my local dealership. I lost the small/low mounts for my single row light bar. I do love the product. I can recommend purchase. But, keep this in mind. I called and asked for the mounts, asked for my name, address, email and everything needed to ship to me. After about two weeks of no response after that, I called, left a voice mail and after several more months, still no reply. This customer service at first seamed like a five star service, turned into a no star service. Two stars given only because I live the product and customer service sucks.

I ve have purchased several lights from Rigid over the years. I had one pair that the mounting brackets were bent. Lance from Rigid helped me get new brackets and offered a discount in the process. Great products, great people, I recommend the products and I m extremely happy with the customer service.

Great customer service, especially thanks to Carrie, helping me with getting new bracket kit for my Adapt 50 . Their product quality is awesome. I love their products.

Hands down the Best in business, the design and quality of their lightbar is on the otherlevel, as well as their customer service, big shout out to Carrier and Ben for their time and effort, I will come back and purchase for more lighting products from rigid in the future for sure !!!

BIG shout out to Lance! He went over the top, with great customer service. I ordered a Rigid light bar and Chinese brackets to install online. During install the cheap brackets broke. Lance was able to locate me a Rigid heavy duty bracket and get me on the road quickly, so my family and I could all enjoy a weekend riding up in the mountains. He earned a customer for life. Save yourself my headache and buy Rigid.

Rigid light bars are simply superb. They literally turn night into day. It is unbelievable.
And they stand by their warranty. I had an issue with my light and got a free replacement. I can highly recommend their lights. They are worth the cost.

Best lights on the market. There is no comparison to RIGID.

Great customer Service!! Thank you Carrie :)

Had a corrosion issue with a 20inch LED bar purchased over 4 years ago. Nothing wrong with the light, just annoying corrosion. Considering I live in salty CANADA, i am familiar with corrosion issues. Reached out to Rigid for assistance (I am a great fan of Rigid products; have them all over my Jeep Wrangler JK). Carrie Tjonn from customer service was awesome; she issued an RMA allowing me to return the light bar for warranty consideration. Rigid sent me back a brand new (New edition) light bar at no cost (Only paid shipping). She also gave me technical advice for connecting the new bar since much more powerful than the old version.

Many thanks to Carrie and Rigid Industries. You stand behind your products.

Martin